CloudCall Reviews (74)

Reviews

CloudCall Reviews (74)

3.9
74 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and seamless integration with CRM systems, which significantly enhances productivity and communication. Many appreciate the flexibility to connect with clients and colleagues from anywhere, making it a valuable tool for remote work. However, some users report occasional issues with call quality and support responsiveness.

Pros & Cons

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Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Unbelievable Customer Service"
5/5
What do you like best about CloudCall?

CloudCall has the most efficient and polite techs and service providers. Every member of the CloudCall Team takes the time not to fix an issue but also explain why it occurred and how to avoid this in the future, and sometimes a quick fix that I can do on my side. Product and services can not be better. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I can not think of anything that I dislike about the product or services Review collected by and hosted on G2.com.

JO
Jessica O.
E-commerce Merchandiser
Mid-Market (51-1000 emp.)
"Great tool"
5/5
What do you like best about CloudCall?

CloudCall allows me to make calls that instantly sync back into my CRM where most of my day to day activities exist. It is a easy to use tool that my team and I can track and source candidates quickly! Theres no fuss with this software! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Customer Service is a bit slow but since having this issue I've been in close contact with them and it's defiantly a lot better and working towards faster communication. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Small-Business (50 or fewer emp.)
"Working from home just became a whole load easier!"
5/5
What do you like best about CloudCall?

Working from home has meant i am juggling things around. The ability to record my calls and play back when catching up on customer account notes has enabled me to streamline my work and retain customers through good customer service. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Nothing so far - hence the 5* review. I believe in credit where it's due. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Excellent software!"
4/5
What do you like best about CloudCall?

It's so easy to make calls with the click to dial function and the fact that all my client information is right there in front of me makes it that much better. I also love the call recording function as this is very helpful in sensitive situations when you need to recap what has been discussed. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

I don't have any complaints so far, all the features of this software seem to be working really well for me. Review collected by and hosted on G2.com.

Verified User in Entertainment
UE
Verified User in Entertainment
Small-Business (50 or fewer emp.)
"CloudCall Review"
5/5
What do you like best about CloudCall?

Since using CloudCall I have found I have more time to concentrate on my daily tasks and sales rather than admin task that take up time. I am able to concentrate on sourcing candidates and tracking my activities on a daily basis with ease. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Customer service was a bit slow, however the friendliness of the staff more than made up for this. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"One of the best around"
5/5
What do you like best about CloudCall?

The amount of time being saved is awesome. So much time gets wasted doing admin tasks; now there is loads of things the users don't need to waste time manually doing. Especially with working from home and through covid, it's been a great decision and improved us no end Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

No video calling but I'm sure it'll come Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
ES
Verified User in Staffing and Recruiting
Small-Business (50 or fewer emp.)
"Great Promise, terrible delivery"
0/5
What do you like best about CloudCall?

The idea of Bullhorn Integration is excellent, as is the caller ID function & ability to integrate notes, texts & emails. Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Our calls showed up as spam or scam calls, Calls & service dropped constantly, Outages were frequent, customer service was fragmented, headset issues were constant, Review collected by and hosted on G2.com.

Verified User in Graphic Design
AG
Verified User in Graphic Design
Small-Business (50 or fewer emp.)
"Couldn't Live Without It"
5/5
What do you like best about CloudCall?

CloudCall makes it easy to make calls that sync back to my CRM where most of my day-to-day activities exist! Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

That I haven't used the software for longer! I could have saved soo much time with this. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Enterprise (> 1000 emp.)
"Best tool to streamline teams work flows"
4.5/5
What do you like best about CloudCall?

CloudCall has a few features that help me in tracking mine and my teams daily work efforts, the recording feature has really helped with training purposes and tracking previous conversations. Having this embedded into our CRM means we can have access to all our activities instantly Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

Silly really but purely the fact that its a new platform to learn :) Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"A lot of issues"
1.5/5
What do you like best about CloudCall?

Nothing in particular - no best features Review collected by and hosted on G2.com.

What do you dislike about CloudCall?

The fact that it "goes down" a lot - unreliable Review collected by and hosted on G2.com.