I like that the feedback score is tracked over time, rather than just capturing how things feel in the moment, because it gives a more accurate reflection of where you are. I also appreciate having a comments section, since it adds helpful context alongside the score. Review collected by and hosted on G2.com.

I haven’t had any pain points to date. It’s easy to use, and I’ve received good support from Elle. Review collected by and hosted on G2.com.

I like using Clientshare as it shows me how my clients really rate our business reviews and it captures all the documents in one place. Review collected by and hosted on G2.com.

I Don't really have any dislikes about clientshare. Review collected by and hosted on G2.com.

It’s easy to use, and it keeps all client-shared information stored in one place, which makes it simple to find when needed. Review collected by and hosted on G2.com.

I don’t see any downsides. I think the software is very good. Review collected by and hosted on G2.com.

The honesty that can be displayed by the client, without fear of holding back Review collected by and hosted on G2.com.

I dislike that you cannot "favourite" a client and have that as the main dashboard Review collected by and hosted on G2.com.

I like the platform’s visibility, everyone can access it, and monthly packs can be uploaded for all to see. It also makes it easy to spot trends, for example whether scores are improving over time etc Review collected by and hosted on G2.com.

It would be good if the platform could automatically alert us when needed, for example, if a review hasn’t been sent in a certain number of days, or if a contract’s scores have been gradually decreasing over a period of time. Review collected by and hosted on G2.com.

Easy to set up, integrates with my client contact processes, easy for a client to complete the reviews Review collected by and hosted on G2.com.

There are no downsides about Clientshare Review collected by and hosted on G2.com.

What I appreciate most about Clientshare is how effectively it fosters transparency between our regional and account managers and their clients. It provides a clear structure for tracking performance and accountability for us internally in the business unit. Senior team get email notifications about chosen updates / feedback from clients without the need to login - this gives them a good insight of how the team is really doing, especially if clients leave feedback. Review collected by and hosted on G2.com.

Securing consistent buy-in from clients to review and score performance remains a challenge but this would be a challenge with any platform. Currently, there's no way to respond directly to client and their feedback within the platform, which limits the visibility for real-time dialogue and audit trail - there was a recent introduction to add internal comments about steps taken which was seen as a positive improvement. More personal win would be to have the ability to independently export Excel or CSV data from our workspaces but we do get weekly communication from Clientshare team and Power BI integration in premium space. Review collected by and hosted on G2.com.

Platform encourages transparency and the team are amazing to work with Review collected by and hosted on G2.com.

Having a client facing dashboard would be a big value add Review collected by and hosted on G2.com.

Clientshare makes it simple to share audits and review meetings with as many stakeholders as required, ensuring visibility and access to the information at any time.

We like that clients can give feedback easily in order to highlight and respond to any issues quickly. Review collected by and hosted on G2.com.

There is nothing to strongly dislike. The clientshare team always ask for feedback on improvements to the software and developments are constantly being made. Review collected by and hosted on G2.com.

Easy, simple to use software that you can personalize each review to suit your client's needs. Any questions I've had Elle has been pro-active and responsive. Review collected by and hosted on G2.com.

I don't have anything negative at the moment. Review collected by and hosted on G2.com.