# Cliengo Reviews **Vendor:** Cliengo **Category:** [Chatbots Software](https://www.g2.com/categories/chatbots) **Average Rating:** 4.5/5.0 **Total Reviews:** 12 ## About Cliengo Cliengo is an omnichannel platform that automatically converts website visitors into leads, 24/7. Trusted by over 3,000 companies across industries like Healthcare, Education, Real Estate, and Tourism, Cliengo centralizes every customer touchpoint into a single, intelligent inbox. What does Cliengo do? Cliengo combines AI-powered chatbots, live chat, a built-in CRM, and a Copilot assistant so that sales teams can capture, qualify, and manage opportunities without manual effort. The platform learns from your FAQs and website content to deliver automatic, on-brand responses — no coding required. Supported Channels: - Website (chat widget) - WhatsApp - Vacebook Messenger - Instagram Key Features: - 24/7 AI Chatbot — Automatically responds, qualifies, and routes leads across all channels. - Unified Inbox — Centralizes all messages in one place; no more switching between tabs. - Built-in CRM — Manage contacts, track sales cycle stages, rate leads, and auto-assign them to agents. - Cliengo Copilot — Conversation summaries, objection detection, response time metrics, and business opportunity alerts. - Live Chat with smart handoff — Agents can jump into bot conversations in real time when they spot a sales opportunity. - 1,300+ Integrations — Connect via Webhook, API, and Zapier with tools like Salesforce, Google Ads, Mailchimp, and more. - Reports & Dashboards — Campaign metrics integrated with Google Ads, Analytics, and Data Studio. - Multi-language — Available in multiple languages to serve diverse markets. Who is Cliengo for? Best suited for mid-size to large companies handling high volumes of inquiries (1,000+ per month) that need efficient omnichannel support, full lead and campaign traceability, and a way to scale their commercial team's output without adding operational overhead. Awards & Recognition: - Great Place to Work® Argentina (2021, 2022, 2023) - Facebook for Startups: Commerce Program (2020) - Google for Startups LATAM (2020) - 6th Most Innovative Company in Argentina (2019) ## Cliengo Reviews ### 1. Customizable Chatbot Integration **Rating:** 4.5/5.0 stars **Reviewed by:** MP D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Cliengo?** I like how Cliengo's ChatBot is adaptable to any organization and the plethora of customization options it has to offer. It is also straightforward and easy to use. **What do you dislike about Cliengo?** The CRM might be too specific for some requirements and misses overall features. It's also very difficult to manage sales status and the filtered prospect list. **What problems is Cliengo solving and how is that benefiting you?** It is highly beneficial to have a flexible and nice ChatBot. I can customize it to meet my business's needs. The CRM connectivity also makes the sales process simpler. ### 2. Automate all your procedures with Cliengo **Rating:** 4.5/5.0 stars **Reviewed by:** Joshua J. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2019 **What do you like best about Cliengo?** Feel super comfortable with the real functionality of ChatBot, very useful and easy to integrate in any type of web sites, without any problems of functioning. **What do you dislike about Cliengo?** So far there is no feature that I really don`t like about Cliengo, excellent software!. **Recommendations to others considering Cliengo:** The design of this platform inspires much tranquility and comfort, I feel that while I work on it, everything flows better. **What problems is Cliengo solving and how is that benefiting you?** Solve many problems of communication and order in the sales transactions that i make, saving time is mainly what I get from Cliengo. ### 3. An excellent chatbot, very functional **Rating:** 4.5/5.0 stars **Reviewed by:** Paul H. | Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2019 **What do you like best about Cliengo?** What I like most about Cliengo are all the options that allow me to adapt the chat to my liking and according to the interests I have, I love that you have complete control of the chat and can automate the number of options you want to do the I work much easier in the future. **What do you dislike about Cliengo?** Unquestionably Cliengo is one of the best ChatBot on the market, I have no unpleasant opinion about Cliengo. **Recommendations to others considering Cliengo:** Customizing and adapting the chatbot of cliengo is very easy, since it has a very intuitive interface and that makes it very clear what are the steps to follow to have your chatbot working correctly. **What problems is Cliengo solving and how is that benefiting you?** As for the CRM, I think it is one of the best investments we have made, because with the Cliengo chatbot we can have many important aspects under control and automated, which saves us time and money. ### 4. Best chatbot in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Robert P. | Project Manager (PM), Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2018 **What do you like best about Cliengo?** I simply love the way Cliengo allows you to set up the chatbot for your website. It let´s you customize a lot of questions and answers, so the chatbot feels almost like a real person. Also, it is very easy to get all your leads with the CRM included in Cliengo, and also you can integrate Cliengo to your webforms with no hassle The CRM included in Cliengo is simply but very useful. It allows you to keep an order of the leads that need to be contacted, the ones that are currently in progress, those that resulted in a sale and the ones that could not tinish in a sale **What do you dislike about Cliengo?** I believe that the CRM can be a little more complete, in such a way that it allows to personalize the sale status. In addition, it is difficult to return to the filtered prospect list once you are inside a lead Also, the CRM needs to have a better way to qualify your lead, so you can have a better way to understand the business when you download the report **Recommendations to others considering Cliengo:** Cliengo is hands down the best chatbot for your business **What problems is Cliengo solving and how is that benefiting you?** We couldn´t find an intuitive easy-to-configure chatbot until we found Cliengo. Now we have two of our websites and our Facebook Messenger connected to its chatbot and CRM, so everything is easier for us now. Also, it takes care of the forms in the webpage ### 5. Integrate a chatbot to your website! Live chat for expedited attention of your prospects. **Rating:** 5.0/5.0 stars **Reviewed by:** Mairina V. | Gerente de Telecomunicaciones e Infraestructura, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2019 **What do you like best about Cliengo?** My experience with Cliengo began a little over 4 months ago, however it has given me something great as it is to convert the prospects that contact us through contacts in the chat, so that we can capture data from prospects that generally become customers. and therefore increase our sales quickly and easily! It is possible to enable it in a website as if it were just another plugin, and you only have to update the tabs or forms and configure which mail the conversations are redirected to later follow up and contact. **What do you dislike about Cliengo?** The only thing that would change customer is how heavy it is, this is determined by auditing a website, you notice that it takes more milliseconds than any other plugin or integration in your website. For the rest, it's great! **Recommendations to others considering Cliengo:** It is a very easy chat to customize and configure according to your business, it allows you to have it in different languages. I use it in Spanish and English. I think the most important thing is what we achieve when we integrate it into our website, we facilitate the work for our clients! **What problems is Cliengo solving and how is that benefiting you?** If you ask me, I recommend to all companies that want to boost their sales by registering contacts immediately from their website, thus increasing the chances of materializing a sale of their products. Not only is the aspect of responding to your customers quickly, but it is very easy to configure and integrate your CRM, social networks and for the case of SEO with Google Ads. The truth, I recommend its use since it has given me innumerable advantages from the point of view of prospects that become contacts and later on clients that buy our products. ### 6. "Superb item quality, we incredibly improve our transformations on account of Cliengo" **Rating:** 5.0/5.0 stars **Reviewed by:** john f. | Managing Director, Computer Games, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Cliengo?** I basically love the way Cliengo enables you to set up the chatbot for your site. It allows you redo a ton of inquiries and answers, so the chatbot feels practically like a genuine individual. Additionally, it is exceptionally simple to get every one of your leads with the CRM incorporated into Cliengo, and furthermore you can coordinate Cliengo to your webforms with no hassle.It is anything but difficult to oversee, it likewise enables you to interface the information and encourages you with the client administration **What do you dislike about Cliengo?** The facebook adaptation isn't yet 100% cleaned, we create numerous contacts by that implies however some of the time the bot presents bugs that disappoint clients. Something to improve if or if. That is the reason my rating is 8 and not 10. **Recommendations to others considering Cliengo:** Cliengo is a stunning apparatus for advertisers and some entrepreneurs. In the event that you need to catch leads and improve the client administration cliengo will be your group partner.Easy for little and medium organizations that as of recently are going to begin and for the enormous organizations they are encouraged correspondence with various sorts of manager. **What problems is Cliengo solving and how is that benefiting you?** We couldn't locate an instinctive simple to-design chatbot until we discovered Cliengo. Presently we have two of our sites and our Facebook Messenger associated with its chatbot and CRM, so everything is less demanding for us now.Cliengo encourages my clients to anwser progressively a few inquiries of their gathering of people. Also, convert the guests in leads. ### 7. A great service **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio Leonardo L. | Personal docente, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about Cliengo?** It's what it says, you came for an option to give your web's users a way to communicate with you, and this is what this tool does for you! Incredible and very easy to understand **What do you dislike about Cliengo?** The only thing that I find very hard to take is that you don't have a live help center, so if you have an issue with the tool you wouldn't have a fast answer **What problems is Cliengo solving and how is that benefiting you?** My client and I have the problem which you have a lot of potential clients but you actually have work for it. Like if you have someone on your website but you don't point a way to finish the communication they won't give it a try, so a Robot Chat is actually pretty helpful ### 8. Excellent product quality, we greatly improved our conversions thanks to Cliengo. **Rating:** 4.0/5.0 stars **Reviewed by:** Marcos ignacio C. | Socio fundador, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2018 **What do you like best about Cliengo?** The lead generation capability it provides is fantastic. Far superior compared to other websites without a chatbot. **What do you dislike about Cliengo?** The version for Facebook is not yet 100% polished. We generate many contacts through that medium, but sometimes the bot presents bugs that annoy users. Something that definitely needs improvement. That's why my rating is 8 and not 10. **Recommendations to others considering Cliengo:** Do not rely 100% on the location indicated by the tool because sometimes it is incorrect. It's not a big deal. But do not be alarmed if it detects wrong locations. **What problems is Cliengo solving and how is that benefiting you?** Increase in conversions. ### 9. Excellent business opportunity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Cliengo?** I like the automatic answers to communicate with clients and thus not lose contact information **What do you dislike about Cliengo?** A bit of payment, but in reality it is a good service if more users are integrated **Recommendations to others considering Cliengo:** Easy for small and medium companies that until now are going to start and for the big companies they are facilitated communication with different types of administrator **What problems is Cliengo solving and how is that benefiting you?** Have more clients who are interested in the services offered and one of the benefits is having direct communication helping to position the website ### 10. GREAT APP **Rating:** 5.0/5.0 stars **Reviewed by:** Luis M. | Gerente Administrativo, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Cliengo?** EASY TO USE AND PROVIDES FAST RESULTS IN JUST SOME DAYS **What do you dislike about Cliengo?** THE LIMITED ANSWERS TO SOME QUESTIONS DIFFERENT THAN THE BASIC ONES **Recommendations to others considering Cliengo:** TRY IT **What problems is Cliengo solving and how is that benefiting you?** CONTACT NEW CLIENTS ### 11. I have had an exellent experience with Cliengo **Rating:** 4.5/5.0 stars **Reviewed by:** July F. | Digital Consultant, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2018 **What do you like best about Cliengo?** It is easy to manage, it also allows you to connect the data and helps you with the customer service **What do you dislike about Cliengo?** Once i was not able to dowload the leads, do that was not usefull **Recommendations to others considering Cliengo:** Cliengo is an amazing tool for marketers and some business owners. If you want to capture leads and improve the customer service cliengo will be your team partner. **What problems is Cliengo solving and how is that benefiting you?** Cliengo helps my customers to anwser in real time some questions of their audience. And convert the visitors in leads. ### 12. Good tool but too expensive compared to other providers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Cliengo?** It is very easy to implement it and looks good on the website **What do you dislike about Cliengo?** It doesn't integrate with anything. It doesn´t track which traffic source generated the lead conversion on the chat. **Recommendations to others considering Cliengo:** Create integrations with CRMs. Provide a better reporting dashboard. Track buyers journey, sources and conversions from chat. **What problems is Cliengo solving and how is that benefiting you?** We use the chat bot in order to avoid having the need to hire one person to reply to chat conversations 24-7 ## Cliengo Discussions - [How can I integrate Cliengo with more software?](https://www.g2.com/discussions/11904-como-puedo-integrar-cliengo-con-mas-software) - 1 comment, 1 upvote - [View Cliengo pricing details and edition comparison](https://www.g2.com/products/cliengo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-01+01%3A58%3A24+-0500&secure%5Bsession_id%5D=5657be9a-43e8-44b1-a3ea-097de21580b4&secure%5Btoken%5D=6cbd2fb99d91c27b79a8aa343cb6db405a363f9aae82f013b54d8dc1f8726c8a&format=llm_user) ## Cliengo Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Summarization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Platform** - Live chat - Integrations - Branding - Analytics - Role-based access - Collection of information ** Internal Use** - Conversation Archiving - Lead Development - Team Inbox - Customer Profiles **Generative AI** - AI Text Summarization ## Top Cliengo Alternatives - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (784 reviews)