Clearstream Reviews & Product Details

Clearstream is a product-first company building powerful, beautiful communication and engagement software for the local church. We've been around since 2010, and we're proud to help over 11,000 churches and nonprofits connect with their people on a weekly basis. Our platform includes texting, email, QR codes, NFC tags, custom landing pages, link shortening, text-to-join keywords, video texting and MMS, workflows, short codes, and more. It's integrated with church management software like Planning Center and Rock RMS. And, we have killer customer support with an average response time of 2-3 minutes (not hours or days). Try it free for 30 days, then update your plan at any time, with no contracts or hidden fees. And if you're a church plant, you can use Clearstream free for one year! Just reach out to us.

Seller

Clearstream

Discussions

Clearstream Community

Languages Supported

English, Spanish

Solution Type

Best-of-Breed

Overview by

Jimmy Britnell

Pricing

Pricing provided by Clearstream.

$35/mo

$35.00

Flat Rate Per Month

View More Pricing Information

Clearstream Integrations

(7)

Verified by Clearstream

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James R.

Associate Pastor of Care and Discipleship

Small-Business (50 or fewer emp.)

10/20/2021

"Clearstream is an easy to use tool for mass texting your ministry"

4.5/5

What do you like best about Clearstream?

I appreciate Clearstream being so quick to use and set up. I also really like the app, which is really well made and covers nearly all use cases. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

The keyword limitations/costs are a little challenging to work around - I'd love to get a few more keywords included with packages. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

The main thing I have been using it for within my ministry is mass notifications for events and changes to our schedule. The youth group (which I used to be a part of) uses it the same way, but also has keywords/groups to contact parents, students, and volunteers. One thing I love is that with the app I can fire off a text very quickly without needing a computer. The other way I've been using it is for personal communication with individuals so that I don't have to give out my phone number (and so they already have a number to contact me on if they've signed up for texts), sort of a Google Voice setup. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey James 👋

Thanks for taking the time to leave a review. We're so glad Clearstream is quick and efficient for you! We have a feature called Smart Keywords that utilizes one Keyword for multiple pathways. This feature helps cut down on the necessary Keywords needed. Another helpful option could be a custom plan we put together for you. Reach out to our support team and we would be happy to help 🙂

Robin P.

Mid-Market (51-1000 emp.)

10/19/2021

"Clearstream's texting system drives our communications"

5/5

What do you like best about Clearstream?

The integration to the planning center gives us so many capabilities to communicate to the right folks for the right event....Love it..and if I ever need support they get back to me quickly. Customer service is everything to me and they have it! Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

The only thing we have run into is the browser issue I had. The technical help was a bit hard to get past. I heard several times 'we can't re-create the problem...' but we ultimately got on the same page...I say that because of how the user of the system feels when told the problem can't be re-created. It is a trigger for me as a long term user of testing systems....A better customer service approach is needed in that situation. But overall....I love their support Review collected by and hosted on G2.com.

Response from Ben Kaiser of Clearstream

Hey Robin 👋

Thanks for taking the time to leave a review. We're excited to hear you love our Planning Center integration! We're also sorry to hear there were troubleshooting issues with your browser, and we hope we can continue to better help you in the future.

Don't hesitate to reach out with any other questions or concerns 🙂

Will W.

Youth Pastor

Small-Business (50 or fewer emp.)

2/25/2022

"Ease of Use"

5/5

What do you like best about Clearstream?

Being able to setup automated workflows has really helped us gain efficiency within our organization. We also love the one on one text features! Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

So far, there isn't anything we dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Clearstream:

Clearstream has helped us gain efficiency within our organization and setup automated process all while communicated better with our people. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

Clearstream has helped us solve the problem of communicating to people who don't have email or social media. Being able to send out mass texts and then engage in one on one conversations is amazing. Review collected by and hosted on G2.com.

Sam F.

Communications Administrator

Small-Business (50 or fewer emp.)

2/24/2022

"Great features and usability in Canada."

5/5

What do you like best about Clearstream?

We love that Clearstream had the best support for Canadian numbers than any other competitive services. Also, integration with Planning Center is crucial to our decision to use Clearstream. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

It would be helpful to simplify and streamline the process of creating subaccounts and assigning new numbers to them. Currently, it requires the intervention of support to help set up. Review collected by and hosted on G2.com.

Carlos S.

I rule over all things technical (IT Manager)

Small-Business (50 or fewer emp.)

10/20/2021

"Clearstream has been a great help to our ministry, and has enabled us to easily contact our church"

5/5

What do you like best about Clearstream?

I enjoy the simplicity it has when integrating to Planning Center. This has made it easy to notify groups of certain events based on demographics. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I need it to be easier to tell who decides to opt-out of the text. It would be nice to have a report where I can see that.

I would also like a report to see who has used our keywords. Right now, I have to go through a list of people and pull out the new names there.

I also need to know if I am texting any house numbers. our database has a mix of house numbers and cell numbers. It would be nice to know who has a house number listed, so that I can work on getting their cell. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Carlos 👋

Thanks for taking the time to leave a review. We're glad our integration with Planning Center is working well for you! Feel free to reach out to our team and we would love to get you any data that you need 🙂

David Y.

Lead Pastor

Small-Business (50 or fewer emp.)

1/16/2022

"We totally pleased with Clearstream's options and ease of service."

5/5

What do you like best about Clearstream?

I love how it integrates with Planning Center and helped streamline our guest connection and follow up Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I can't really say I dislike anything. We are happy Review collected by and hosted on G2.com.

Recommendations to others considering Clearstream:

If you want an affordable product that integrates with Planning Center and offers attractive options that are easy to use, then try Clearstream.

We love how easy it is to use, and it has enhanced our follow-up system as well as overall communication. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

Solving streamling guest follow up, and easier communication with out church body. We love the benefit of an easy additional communication tool that connects. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey David 👋

Thanks for taking the time to leave a review. We're glad Clearstream's integrations are working well for you.

If you have any questions or concerns, feel free to reach out and we'd be happy to help.

Philip B.

Assoc. Pastor of college and singles

Mid-Market (51-1000 emp.)

4/12/2022

"great product"

5/5

What do you like best about Clearstream?

I like the fact that I can have multiple groups that go out at different times. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I don't think the base price gives you enough credits. Review collected by and hosted on G2.com.

David L.

Lead Pastor

Small-Business (50 or fewer emp.)

12/28/2021

"Clearstream is by far the best"

5/5

What do you like best about Clearstream?

Clearstream is easy to navigate around via the web and app. I love how easy it was to import our data and set up groups. Scheduling messages is by far the best tool on here. We can schedule messages and set up reoccurring ones. Support is also quick and fast. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I haven't found anything yet. From all that we have been with, this one has been the best one we have used. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey David 👋

Thanks for taking the time to leave a review. We're glad Clearstream is easy to navigate!

If you have any questions or concerns, feel free to reach out and we'd be happy to help.

Sammi G.

Communications Director

Small-Business (50 or fewer emp.)

10/13/2021

"Amazing Customer Service!"

5/5

What do you like best about Clearstream?

Customer Service is always outstanding every time I reach out needing help or with any issues. It's a great church texting solution for churches looking for something simple for their members and easy for staff/volunteers to use and maintain. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Because of the keyword we chose, people from other churches accidentally text our code if they put a space in the keyword their church has chosen. These misdirected texts can be challenging to maintain and wastes some of our monthly texting allocations. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

Using ClearStream, we have started gathering a texting list to follow up with new church attenders, event guests, and more. Compiling lists like this allows us the opportunity to connect with new people repeatedly. We can also quickly text our members with service updates and use texting keywords to make sign-ups easy. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Sammi 👋

Thanks for taking the time to leave a review. We're glad our customer support has been helpful for you! We're sorry to hear about the trouble with your Keyword. We recommend using Keywords that are unique to your specific church.

If you need help or have any questions, don't hesitate to reach out 🙂

Ronnie V.

Freelance Designer

Mid-Market (51-1000 emp.)

10/19/2021

"One of the Best Texting Services for Non-Profits"

4.5/5

What do you like best about Clearstream?

This is one of the easiest platforms for creating Text-In workflows and automation. Easily gather contact information or send a mass message with ease to your contact list. Quickly and reliably get signups with shortcodes and the options for longcodes. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

If you do not use all of your credits at the end of the billing cycle, they do not just continue to accumulate. So you will need to be sure that you are on the appropriate plan before you get ready to send a mass text. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Ronnie 👋

Thanks for taking the time to leave a review. We're glad Clearstream is easy to use and reliable! We do offer rollover credits and custom plans to help find the appropriate credit usage for each church.

Feel free to reach out if you have any questions or concerns 🙂