Clearstream Reviews & Product Details

Clearstream is a product-first company building powerful, beautiful communication and engagement software for the local church. We've been around since 2010, and we're proud to help over 11,000 churches and nonprofits connect with their people on a weekly basis. Our platform includes texting, email, QR codes, NFC tags, custom landing pages, link shortening, text-to-join keywords, video texting and MMS, workflows, short codes, and more. It's integrated with church management software like Planning Center and Rock RMS. And, we have killer customer support with an average response time of 2-3 minutes (not hours or days). Try it free for 30 days, then update your plan at any time, with no contracts or hidden fees. And if you're a church plant, you can use Clearstream free for one year! Just reach out to us.

Seller

Clearstream

Discussions

Clearstream Community

Languages Supported

English, Spanish

Solution Type

Best-of-Breed

Overview by

Jimmy Britnell

Pricing

Pricing provided by Clearstream.

$35/mo

$35.00

Flat Rate Per Month

View More Pricing Information

Clearstream Integrations

(7)

Verified by Clearstream

G2 reviews are authentic and verified.

Here's how.

Jared E.

Lead Pastor

Small-Business (50 or fewer emp.)

Originally submitted 10/13/2021

"Advanced, sleek, and easy texting communication platform."

5/5

What do you like best about Clearstream?

I've used two other texting platforms, and Clearstream is hands down the best in every category. Usability, useful updates, clean and modern look, functionality, 3rd party integrations, pricing, tech support. It's simply the best. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

There is nothing I dislike about Clearstream. Review collected by and hosted on G2.com.

Recommendations to others considering Clearstream:

Clearstream is better than any other competitor. They continue to add value with every monthly update, and I will continue to use Clearstream for the foreseeable future. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

As a church, we needed a platform where we could send out real-time communications as well as provide a way for others to reach out and connect with us. Clearstream helps us keep our congregation connected to the most important communications as well as provide a way for new people to connect with us in a way that allows us to stay organized and never let anyone slip through the cracks. The automations and 3rd party integrations give us everything we could hope for and more. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Jared 👋

Thanks for taking the time to leave a review. We're excited Clearstream is working so well for you! If you have any questions, don't hesitate to reach out 🙂

Verified User in Religious Institutions

Small-Business (50 or fewer emp.)

4/25/2023

"Reliable and consistent and simple"

4/5

What do you like best about Clearstream?

It's pretty easy to use and seems to be effective for our purposes. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I haven't found a way to do any sort of group chat. Review collected by and hosted on G2.com.

Response from Lizzie Reese of Clearstream

Hey there! Thanks for taking the time to share your feedback with us. We're glad Clearstream has been easy for you to use and helpful overall! Regarding group chats, there is not a way to have a group chat through Clearstream where several people are all able to respond to one another at one time. Thank you again for sharing about your experience, we really appreciate it!

roger w.

lead pastor

Mid-Market (51-1000 emp.)

6/25/2022

"Best Texting Service"

5/5

What do you like best about Clearstream?

We used another texting service that also linked with CCB Database, this is SOOOOOOO much better. Can't say enough. Love the ease of use and the data afterwards Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I like it all. Nothing that I dislike. I'm very good with the features and use. Review collected by and hosted on G2.com.

Kate B.

Small-Business (50 or fewer emp.)

2/24/2022

"Love the Clearstream team!"

4.5/5

What do you like best about Clearstream?

I love the service of the team and the simplicity of the software. It isn't difficult to understand, and when you need some help, a rep is seconds away. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I wish we had the option of using our own local number in combination with the shortcode. I also wish I could see who unsubscribed following a message without having to download and sort a CSV file to figure it out. I wish I could see the day and time each subscriber opted in using a particular keyword. Review collected by and hosted on G2.com.

Matt R.

Teaching & Discipleship Pastor

Small-Business (50 or fewer emp.)

2/24/2022

"Great option for any budget!"

5/5

What do you like best about Clearstream?

Clearstream makes it easy to communicate with your entire church simply and effectively! I love that you can customize your keywords to the specific ministries you are using them for! Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Honestly, I have not identified anything that I dislike. The only complaint I have heard from another ministry is that they wish there was a pricing tier between the $49 and the $99 packages. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

Lack of communication was a frequent complaint within our church. No matter how many emails, phone calls, announcements, etc., people still seemed to think there could be more communication. Clearstream solved this problem because most people have their phones on them at all times. Meaning communication is received and often read immediately. Review collected by and hosted on G2.com.

Chelsea R.

Connections Director

Small-Business (50 or fewer emp.)

12/15/2021

"It's Clear this is the System for Us!"

5/5

What do you like best about Clearstream?

We love having the ability to text our church body for last-minute updates, especially with the holiday season upon us. Just last week, we had to cancel an event and quickly and efficiently communicated the cancellation to all attendees! We're excited to use the Polls feature within the youth group soon - they're going to love seeing the results in real-time. Also, the updated sync option with Planning Center is a lifesaver!! Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Honestly, the only issue I've had with it was trying to text 1 person specifically from Clearstream, who hadn't before texted us, but that could very well be a user error as I'm still learning. (We had a huge raffle contest and wanted to use Clearstream to contact the winners who didn't show up to claim their gifts, but I had some issues with that individual text.) Review collected by and hosted on G2.com.

Recommendations to others considering Clearstream:

10/10 would recommend - it's been perfect for what we need! Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

Clearstream is helping us solve the problem of last-minute, church-wide communication that's efficient and effective! It also allows us to better engage with our congregation. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Chelsea 👋

We're glad Clearstream is working well for you. 🙂 We did want to let you know that you can't text a person who is not a subscriber, but you're able to opt people in manually. Go to your subscribers tab, add subscribers, and add manually. That should do the trick!

If you have any questions or concerns, feel free to reach out and we'd be happy to help.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

5/9/2022

"User Friendly App That Gets the Job Done"

4/5

What do you like best about Clearstream?

The program is super user-friendly, and I like that you can choose a local phone number. I can set up a message in no time, and I especially love that I can create the message on Monday even if I don't need the text to send out until Wednesday at 9:00 AM. That feature is super useful. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I do not like the limited character counts. It makes it really difficult to send out information to the necessary people. I wish the character count was more like it is on Twitter. Just know if you use Clearstream, you will either have to be okay with using text lingo (which I hate) or you will have to pay extra for more credits to send out text messages. Review collected by and hosted on G2.com.

Ryan L.

Student Coordinator intern

Mid-Market (51-1000 emp.)

8/17/2022

"This service is a great way to push information directly to people’s phone."

4/5

What do you like best about Clearstream?

I like how easy it is to get people incorporated into the system Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

I dislike how limited the number of characters you can use before it starts doc a lot of points. Review collected by and hosted on G2.com.

Ilona T.

Executive Director

Small-Business (50 or fewer emp.)

10/21/2021

"The gold-standard for church text messaging services"

5/5

What do you like best about Clearstream?

Clearstream is incredibly intuitive and user-friendly, and between the chat-bot and FAQ articles, I've never run into a problem I couldn't solve. The integration with Planning Center, our church's preferred CMS, is seamless. The subscription levels make it great for small church plants to mega-churches, and it feels like every month there's a new product development or launch that makes the service even better. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

It would be great if there was an easier way to track new subscribers, i.e. if there was a simple way to pull a list of subscribers who opted-in using a particular keyword in the past week. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

The biggest problem Clearstream solves is being able to communicate quickly with our congregation. This was particularly useful during COVID when things were rapidly changing and communicating changes reliably and quickly was necessary. The additional benefit is that the response rate to announcements and CTAs via text is significantly higher than with email. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey IIona 👋

Thanks for leaving a review. We're glad Clearstream has been helpful for you and your church. Unfortunately, there isn't a great way to track new Subscribers at the moment, but that is something our development team is aware of. If you need advice or help with workarounds, please feel free to reach out at anytime!

Matt S.

Associate Pastor

Small-Business (50 or fewer emp.)

10/20/2021

"Clearstream has optimized our church's communication in so many ways."

5/5

What do you like best about Clearstream?

The keywords make onboarding new attenders very simple. They have streamlined our prayer chain, and allowed us to improve our avenues for online giving. Review collected by and hosted on G2.com.

What do you dislike about Clearstream?

Similarly, the keywords are actually most often our downfall. It's usually operator error, but when the keywords are misspelled, they don't do anything, and the texter thinks the system just doesn't work, not that they misspelled the words. It's difficult to always catch those errors. Review collected by and hosted on G2.com.

Recommendations to others considering Clearstream:

I've used several different texting services, and Clearstream exceeds all others in terms of ease of use. The user interface on desktop and app and overall modern feel and application of technology is great for our staff's usage but also makes it easily accessible for those opting into our system. Review collected by and hosted on G2.com.

What problems is Clearstream solving and how is that benefiting you?

Our communication in and out is much more streamlined. Even if someone doesn't have a direct line or phone number for a pastor, people are able to text to our local number, and all staff members can see the message in the inbox, and either pass it on to the appropriate party, or response to the commmunication directly. Our engagement and retention of new people has escalated. Review collected by and hosted on G2.com.

Response from Abbey Senesi of Clearstream

Hey Matt 👋

Thanks for leaving a review. We're excited Clearstream is working for your church! We wanted to mention one of our features called Smart Keywords that allows one Keyword with multiple pathways. This feature might help streamline some of your Keyword errors. If you have any questions about how Smart Keywords work, reach out to our support team. We'd love to help 🙂