Claromentis Intranet and Digital Workplace Reviews & Product Details

Claromentis is a very powerful and flexible digital workplace platform. It offers a wide range of integrated tools, from corporate intranet, document management, and internal news to e-learning, project management, and automated workflows. The InfoCapture module enables no-code form creation and business process automation, which is ideal for standardising internal procedures without relying on custom development. Review collected by and hosted on G2.com.

Claromentis interface can feel outdated. And I wish for better mobile app versions. Other than that, there is not much to dislike about this platform. Review collected by and hosted on G2.com.

Claromentis’ simple to use set of tools allows us to create a great looking intranet for our franchisees while giving them access to powerful tools for training and learning. The extensive permissions system allows us to control access across user and allows us to promote some to be able to control their own sub-users as well areas of content creation. Customer support during the on boarding has been very fast and the online training on using the system has been invaluable. Review collected by and hosted on G2.com.

While the permission system is powerful it can get complicated when dealing with mutiple systems within the intranet. Often when permission have not been set up correctly it can take some time to figure out that that is the issue. Review collected by and hosted on G2.com.

The scope and number of features is immense. We are replacing our old intranet and our document archive in Sharepoint with them. With every solution you can see that someone has put a lot of thought into it and that there is many years of experience behind it. The basic implementation is simple. It takes a little longer to use the more complex features. But there is no other way, because with the extensive configuration and setting options you can map a lot of requirements and achieve process improvements. the customer support is the best support, i ever got from a software provider: fast, comprehensive, quick comprehension of the addressed problem and high problem-solving competence. Review collected by and hosted on G2.com.

Nothing up to this point. The only reason I can give here is the fact that the German translation has not yet been implemented across all levels of the application. But according to claromentis, that will change soon. Review collected by and hosted on G2.com.

What's great is the variety of applications. It offers pretty much everything you could want and does most of them pretty well. It's quite customisable and the InfoCapture application can be used to manage a wide variety of business processes. The support is excellent and the Claromentis team is good at engaging with the user base. Implementation with SSO was pretty easy. At first implementation we had three separate on prem Active Directories and were serving different information and brand identities to different user groups. Review collected by and hosted on G2.com.

The site search isn't the best, but we're advised improvements are on the way. The documents library application doesn't have drag-and-drop functionality, which confused some of our users initiallly. Some apps in the system are better developed than others. While InfoCapture is a very powerful application, on the admin side it's a steep learning curve. Review collected by and hosted on G2.com.

Holiday Planner: It is very practical to visualize and plan team absences in one place. The system facilitates the request and approval of vacations and time off, in addition to offering clear visibility on who will be absent and when — which greatly helps in organizing work and covering demands.

Policy Manager: This feature makes the management and communication of internal policies much simpler. The ability to store and version documents, as well as track who has read and accepted the policies, brings more security and transparency to the company.

Courses (Learning Management System): The course functionality is great for promoting internal training. The system is intuitive for both those who create and those who consume the content, and it allows for easy tracking of employee progress. Review collected by and hosted on G2.com.

Lack of email notifications: The absence of automatic email alerts significantly impacts the tracking of tasks, approvals, and updates. Many processes end up relying on the users' habit of frequently accessing the platform, which does not always happen at the ideal pace.

Limited integration with communication tools: The lack of integrations with widely used tools like Slack or Microsoft Teams hinders the fluidity of communication. It would be very useful to receive notifications or basic interactions directly in these channels, making the use of Claromentis more connected to the daily workflow. Review collected by and hosted on G2.com.

The main benefits of Claromentis are that you can really build in a one-stop shop for Retail Staff. We had the need of combining our LMS, knowledge base and ticketing system all in one and this worked out perfectly for us.

The ticketing system is highly adaptable and can be used for so many different use cases, such as first-line support, information gathering or as a simple order form.

The knowledge base is a great feature for storing process & procedures, as it has a built-in functionality which allows you to write your content in system, rather than uploading PDF documents. This allows for easy editing and consistency in templates. Review collected by and hosted on G2.com.

The mobile app feature needs some improvements to work seamlessly with desktop design and the LMS system sync to scorm packages can also be more smooth (this is quite technical). Review collected by and hosted on G2.com.

We have been using Claromentis for 7 years and we have been really happy with the service provided. The intranet is easy to use and has a lot of features. The cost was very reasonable in comparison to similar products. The customer service team always offered reactive support and ensured our satisfaction was reached and the communication was very transparent. The cloud-hosted platform was always very reliable, with no down-times. We really enjoyed how easy-to-use and administrate the intranet is, which allowed us to focus on our content and decentralize the publishing workflow. Review collected by and hosted on G2.com.

There is not much I disliked about it. One thing that sometimes held us back from upgrading to the latest version is that we requested a high level of customisation which became difficult to carry over the new versions. In the end it required a bit more preparation before the upgrades, but Claromentis' team always came with solution. Some features could also benefit of being optimised, but nothing major. Review collected by and hosted on G2.com.

The whole system is quite intuitive to use, but should you need help the support team is responsive and extremely knowledgeable. Review collected by and hosted on G2.com.

Nothing at all, everything worked well and any issues were quickly resolved. Review collected by and hosted on G2.com.

Claromentis has given us a great platform to keep our advocates connected. Especially during the drive to remote work during the pandemic, the need for a central point of information was greater than ever. Claromentis worked with us to help scale to rapidly increasing user counts. The news platforms and sliders make it easy to post news to various targeted audiences and keep them up to date. The page designer is very user friendly and creates an easy to use drag and drop experience. Review collected by and hosted on G2.com.

While the support team is great, the time selections for meetings can feel a little limiting in some cases due to the majority of support being UK based, while we are in the US. Review collected by and hosted on G2.com.

- Great care was taken in getting us setup for success during implementation. We wouldn't have had such a successful launch without all the support we received from initial demo, to discovery, to training on the platform, to build and finally to go live. Jasmine was fantastic in helping us with and through all of this.

- Customer Support has been amazing in giving us timely solutions to our issues, as well as direction when we are unsure how to approach an issue.

- Claromentis is so easy to use that with a little training, we now have several employees in HR and Finance regularly publishing their own content. That was not an option with our previous Intranet!

- We've been live over a year now, and the response has been overwhelmingly positive. The Intranet Team received praise from many different departments for implementing Claromentis. It has modernized the internal face of our County, made our intranet actually useful (as evidenced by increased daily usage) and allowed departments more control and ownership over their own content.

- Top main page content people like: photo slideshow, "Say Thank-you", "News" as well as widgets that automatically feature new employees and employee anniversaries.

- Supports Active Directory sync for automatic creation of users and assignment to departments.

- Global Search allows us to find content like People, News, Knowledge Base articles and Documents quickly. Review collected by and hosted on G2.com.

So many positives, not much to complain about. Review collected by and hosted on G2.com.