--- title: CiiRUS Reviews meta\_title: 'CiiRUS Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how CiiRUS works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 19 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Real Estate url: https://www.g2.com/categories/real-estate --- ### CiiRUS Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find CiiRUS to be **easy to use** , enhancing their rental management experience and boosting efficiency. [(3 mentions)](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=1566949&qs=pros-and-cons#reviews) Users commend the **exceptional customer support** of CiiRUS, highlighting their friendliness and efficiency in resolving issues. [(2 mentions)](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=1567039&qs=pros-and-cons#reviews) Users commend the **exceptional support team** of CiiRUS, always available and ready to assist with any issues. [(2 mentions)](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049538&qs=pros-and-cons#reviews) Users love the **accounting functions** of CiiRUS, finding it much easier to manage properties effectively. [(1 mentions)](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=1567016&qs=pros-and-cons#reviews) Users love the **ease of managing properties** with CiiRUS, appreciating its many helpful features and functions. [(1 mentions)](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049533&qs=pros-and-cons#reviews) Users report **booking issues** due to the connection to booking.com being down, affecting their reservations significantly. [(1 mentions)](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049532&qs=pros-and-cons#reviews) Users have faced **technical issues** in CiiRUS, finding support staff challenging to work with at times. [(1 mentions)](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049536&qs=pros-and-cons#reviews) ### Top Pros or Advantages of CiiRUS ##### 1. Ease of Use Users find CiiRUS to be **easy to use** , enhancing their rental management experience and boosting efficiency. [ See 3 mentions ](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=1566949&qs=pros-and-cons#reviews) See Related User Reviews BS Birgit S. Small-Business (50 or fewer emp.) 5.0/5 "Ciirus is always working with improvements, they also have a great (fast) support system." What do you like about CiiRUS? Very glad that Ciirus can be used on Mac and phone. Ciirus is constantly updating features to give better use of system. Great support team, even in ![Steve P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve P.") SP Steve P. Small-Business (50 or fewer emp.) 4.5/5 "CiiRUS has worked well for us" What do you like about CiiRUS? CiiRUS is a very extensive rental management software. Our company has been with them for years and we have seen them grow considerably due to the fa ##### 2. Customer Support Users commend the **exceptional customer support** of CiiRUS, highlighting their friendliness and efficiency in resolving issues. [ See 2 mentions ](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=1567039&qs=pros-and-cons#reviews) See Related User Reviews ![Steve P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve P.") SP Steve P. Small-Business (50 or fewer emp.) 4.5/5 "CiiRUS has worked well for us" What do you like about CiiRUS? CiiRUS is a very extensive rental management software. Our company has been with them for years and we have seen them grow considerably due to the fa GS GILLIAN S. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic Team to work with" What do you like about CiiRUS? There are many things about Ciirus that I could name - they are the most fantastic team of people to work with for over 16 years. Nothing is too much ##### 3. Reporting Users commend the **exceptional support team** of CiiRUS, always available and ready to assist with any issues. [ See 2 mentions ](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049538&qs=pros-and-cons#reviews) See Related User Reviews BS Birgit S. Small-Business (50 or fewer emp.) 5.0/5 "Ciirus is always working with improvements, they also have a great (fast) support system." What do you like about CiiRUS? Very glad that Ciirus can be used on Mac and phone. Ciirus is constantly updating features to give better use of system. Great support team, even in GS GILLIAN S. Small-Business (50 or fewer emp.) 5.0/5 "Fantastic Team to work with" What do you like about CiiRUS? There are many things about Ciirus that I could name - they are the most fantastic team of people to work with for over 16 years. Nothing is too much ##### 4. Accounting Efficiency Users love the **accounting functions** of CiiRUS, finding it much easier to manage properties effectively. [ See 1 mentions ](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=1567016&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A true game changer" What do you like about CiiRUS? Ciirus was a game changer for us, so much easier to manage our houses with this PMS, love the accounting functions and task manager options. In genera ##### 5. Calendar Management Users love the **ease of managing properties** with CiiRUS, appreciating its many helpful features and functions. [ See 1 mentions ](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049533&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A true game changer" What do you like about CiiRUS? Ciirus was a game changer for us, so much easier to manage our houses with this PMS, love the accounting functions and task manager options. In genera ### Top Cons or Disadvantages of CiiRUS ##### 1. Booking Issues Users report **booking issues** due to the connection to booking.com being down, affecting their reservations significantly. [ See 1 mentions ](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049532&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "A true game changer" What do you dislike about CiiRUS? For the moment the connection to booking.com is down, which for some people might not be a problem but we do have a fair amount of reservations from t ##### 2. Technical Issues Users have faced **technical issues** in CiiRUS, finding support staff challenging to work with at times. [ See 1 mentions ](https://www.g2.com/products/ciirus/reviews?filters%5Bsentiment_snippet%5D=2049536&qs=pros-and-cons#reviews) See Related User Reviews ![Steve P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steve P.") SP Steve P. Small-Business (50 or fewer emp.) 4.5/5 "CiiRUS has worked well for us" What do you dislike about CiiRUS? At one time the technical support staff was very challenging to work with CiiRUS has been working to resolve this issue. ![Manju S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manju S.") MS Manju S. Data Labeling Specialist Enterprise (\> 1000 emp.) 7/25/2023 "One of the great guest management tools" 5/5 What do you like best about CiiRUS? Its one of the best guest reservation management tools. The features are very good and easy to use. The user interface is good and interactive. It automatically creates the statements for the user. Review collected by and hosted on G2.com. What do you dislike about CiiRUS? There are a few glitches in it. Customer support can be a little better. Getting in touch with a customer support is very difficult.Rest I have not used it for long time. Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? It was creating and managing the reservations. Creating dashboard for easy insights. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Trina N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trina N.") TN Trina N. Director of Operations Small-Business (50 or fewer emp.) 6/21/2023 "Would Strongly Recommend" 5/5 What do you like best about CiiRUS? The ability to create your own reports based upon the information you are looking for and save in PDF or Excel Format. Review collected by and hosted on G2.com. What do you dislike about CiiRUS? Users should be able to reopen statements themselves without contacting Ciirus support. Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? It helps to balance inventory and the calendar view allows you to see dates close to sell out to assist with property revenue management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ana C.") AC Ana C. Customer Hospitality and Sales Representative Small-Business (50 or fewer emp.) 9/8/2021 "Great software!" 5/5 What do you like best about CiiRUS? It helps you to save time since you can sync the software with other applications! Review collected by and hosted on G2.com. What do you dislike about CiiRUS? I would say that the only thing I don't like about Ciirus is that it doesn't have a CRM where you can download the guest's information. Review collected by and hosted on G2.com. Recommendations to others considering CiiRUS: If you're a company starting in the hospitality business, I would definitely recommend you this software, it's effective, easy, and super helpful! Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? Double bookings and efficiency! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") AR Verified User in Real Estate Small-Business (50 or fewer emp.) 12/8/2020 "Difficult to use and customer support is terrible" 0.5/5 What do you like best about CiiRUS? If there were not so many glitches and I could get training, I think the accounting and reporting functions would be nice. Review collected by and hosted on G2.com. What do you dislike about CiiRUS? I had Lodify as my vacation rental software and was fairly happy with but as my business began to grow, I wanted to move to a platform that would offer more robust reporting and automation. After speaking with the Ciirus salesperson I decided to go with them. I was assured their system would give me everything I was looking for including the functionality I needed, training, communication with a live person and continuous customer support. I was also told I could have my website and software up and running without 30-45. I signed up with Ciirus in Aug 2020, paid them $2500 up front and 4 months later, and I still do not have a live website and I am limping along training myself on how to use the software. I have spent numerous hours creating help desk tickets to find out simple information that should be explained or I encounter one of the many many 'glitches' in the software. I have felt like I am a major pain because I do have questions. I have heard over and over again when I have asked for help that they are very very busy. I had an hour training call scheduled and really needed the time to learn the accounting functions of the software. Over 10 minutes into the call, the employees were discussing office politics while I waited for someone to respond to me. I was forced to interrupt their conversation so we could get started. We spent the next 45 minutes going over why a reservation was not showing the correct amounts (which had to be done prior to the month end training we were scheduled to discuss). Once this correction was finally made, we went on to go over the monthly accounting process where my trainer was clearly doing something else and again I felt like I was bugging the crap out when I had a question, which by the way I had to repeat because she was not listening to anything I was saying. We ended the call without my understanding what i was supposed to learn because both employees were way too busy to help me. I ended up spending my weekend learning the system myself. A little training could have saved me a lot of my time which is clearly not important at all to Ciirus. But they are soooo busy. I do not recommend Ciirus. At this point, I have paid them and invested time with them and I do not have another option so I am stuck. Review collected by and hosted on G2.com. Recommendations to others considering CiiRUS: Do not pay $2500 up front, make sure they do what they say they are going to do. Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? They are my vacation rental software. I have been able to use them for my reservations and channel management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Bel Air R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bel Air R.") BR Bel Air R. Bel Air Real Estate Small-Business (50 or fewer emp.) 10/10/2019 "Needs Improvement" 2/5 What do you like best about CiiRUS? I like best how it shows the booking schedule. Visually it is very easy to see our availability and I like how it shows in different colors depending where the booking is coming from. It is a useful tool to keep track of all your reservations and income generate from each of the properties in an specific date. I also like the way I can see occupancy rates through their occupancy reports. Review collected by and hosted on G2.com. What do you dislike about CiiRUS? Ciirus' technical support is a mess. It is impossible to get in touch with them to find solutions to our problems. They are the ones managing our website through their system and it goes offline multiple times in one day. This is a huge problem for the company because every time we are offline, we loose money. I also dislike that you can't define the order in which you want to see the properties when they display in the booking schedule. Also, we have to stick to their format, if we have specific needs, there is no way we can get a solution. It has to be done only their way. We also have had many problems with bookings, sometimes the total amount booked shows as $0 not only to us but to our clients. Review collected by and hosted on G2.com. Recommendations to others considering CiiRUS: Be advise that Ciirus has a terrible customer service and that you will need to deal with any problem on your on. Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? We can look at occupancy rate and financial statements.so we can define strategies to improve our business and increase revenue. We have all our bookings integrated in one system. You can synchronize it with different OTA's (Online Travel Agencies), which is a huge benefit since we don't have to upload prices, minimum night stays and property information to all of them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AS Amanda S. Service Express Agent Small-Business (50 or fewer emp.) 1/20/2019 "Always glitches, needs serious update" 1.5/5 What do you like best about CiiRUS? The program has interchangeable user interfaces, different skins so if you have more than one window open for different properties you can change the design scheme to tell the difference quickly. There are many different reports you can create, more than my company uses, which can show you an endless combination of information. This isn't always easy to access as you have to have all data saved locally to your computer to do so. Review collected by and hosted on G2.com. What do you dislike about CiiRUS? It is clunky to move around in. To access different features you have to change which tab you are in up top to be able to see those menu options and then click on which feature you'd like to use. For instance the two most used features at my place of business is the bookings manager and work orders. Both of which are under two separate tabs, meaning you have to click on one tab, wait for it to load, and then click on the correct feature and wait for that to reload before continuing what you were doing. When you are expected to be bouncing around from tab to tab while on the phone with a guest it definitely takes up some valuable time. They need to streamline the way you access features within one reservation. The fact that I can't look up a property (or room #) and from that same page make a work order for that guest or process a refund for that guest, is extremely inefficient. Review collected by and hosted on G2.com. Recommendations to others considering CiiRUS: I do not know anything about pricing when it comes to Ciirus, all I know is that my company has switched services and will be using a new software in the next few days. In terms of programs that Ciirus works along side we have used both BeHome and Point Central and Ciirus seems to have had problems with both. If your company uses or would like to use either of those systems, I do not recommend Ciirus Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? My company has actually decided to switch to another program. Due to the way that Ciirus interacts with other programs we use for our properties it was no longer an asset. Ciirus will constantly glitch and turn on or off features that we did not tell it to within other programs. Ciirus has many features including a tab to which you can write comments for that reservation, a tab where you can add guests, housekeeping services, extras for the guest, and an overview of payments taken. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/18/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Ciirus review from personal user" 4.5/5 What do you like best about CiiRUS? An item that I would like to point out to be the best is to have more than one employee viewing a work item at a time. It is nice to be able to share or review other employees work items so we can work towards the mutual solution on a specific problem. Even if employees are out sick or on Paid leave time, projects and work items can easily be managed or moved to other team members. Review collected by and hosted on G2.com. What do you dislike about CiiRUS? An item that I dislike with Ciirus is that the software at some times can be a bit slow or unresponsive. I feel as though it happened to me at my job at least once a week where there was sometime of a lag in the system. Usually if there was a problem it would be fixed fairly quick but still can impact workloads during the day. This in result can slow down production or solutions in the work place. Review collected by and hosted on G2.com. Recommendations to others considering CiiRUS: If you ever struggle or need help with the program reach out to coworkers, managers or even support. It is a lot to handle at first but once you learn it you will do great. Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? We are saving ourselves more down time to review emails and benefits. This program is very efficient and it saves us a lot of time with doing our job. A lot of benefits have been noted but most of all we have collaborated more team working skills. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Real Estate](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Real Estate") UR Verified User in Real Estate Small-Business (50 or fewer emp.) 12/11/2018 "Easy Navigation and incredibly user friendly software!" 4/5 What do you like best about CiiRUS? It is incredibly easy to use and navigate through. You don't have to be a professional to learn the ropes of using this software, which I love! Review collected by and hosted on G2.com. What do you dislike about CiiRUS? I wish the Rental Exchange feature was easier to access without costing so much. That is the only downfall. Review collected by and hosted on G2.com. Recommendations to others considering CiiRUS: I would definitely recommend due to its user friendly capabilities. Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? We are using this software to help with online booking of our rental house in Arkansas. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/11/2019 "Property management for small communities" 1.5/5 What do you like best about CiiRUS? IT did its job in the beginning. As our company grew they couldn't keep up. Review collected by and hosted on G2.com. What do you dislike about CiiRUS? Random updates with out notice, Crashing seemingly with out reason, Two factor authorization buggy. Review collected by and hosted on G2.com. What problems is CiiRUS solving and how is that benefiting you? Manage property and maintenance records Review collected by and hosted on G2.com. 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