I really like Churnkey for its excellent customization. It's easy to create specific flows with the correct language that fit nicely with our branding. I also appreciate how it balances customized steps with best-practice suggestions. Collecting custom cancellation reasons and providing offers to specific lapsing customers are standout features for me. The initial setup was very easy, just a few clicks. Review collected by and hosted on G2.com.

It is a great product if you use it in its entirety, not just a couple of the features. We felt that it was only cost-effective when utilising the full feature set. Review collected by and hosted on G2.com.

Churnkey is how easy it was to integrate. The interface is very intuitive and allows for the customization of cancellation experiences, which has helped us better understand why customers leave and to implement strategies to retain them. Review collected by and hosted on G2.com.

offer more pre-designed templates for retention flows or provide more practical examples to optimize the initial setup. And allow more customization of the integration. Review collected by and hosted on G2.com.

Churnkey makes it easy to create custom cancel flows to help identify cancellation reasons and solve those with a special offer. The team is great to work with and the software is easy to use regardless if you are on a managed or self-serve plan. We went with the managed plan so that their team could help implement it and set it up. Review collected by and hosted on G2.com.

Anytime you find a great product, it's natural to want it to do more than it was intended to do. So far I like everything and I know it will continue to improve. Review collected by and hosted on G2.com.

Churnkey has been an invaluable asset to our business. It provides valuable insights into the root causes of customer churn, allowing us to take proactive steps to retain more customers. Additionally, their payment recovery feature has proven highly effective in recovering revenue from accounts that have fallen behind on payments. I highly recommend Churnkey to any organization looking to reduce churn and improve customer retention. Review collected by and hosted on G2.com.

I have been working with Daniel on getting better metrics regarding the plan details. This would help me save a lot of time on monthly reporting! Review collected by and hosted on G2.com.

Churnkey was easy to integrate. We use Churnkey on a daily basis, mostly to recover failed invoices. We plan to incorporate more features in our processes. They keep listening to feedback and adding new capabilities. Their team always answer fast, which I love. Review collected by and hosted on G2.com.

There are some parts that don't integrate well with the way we work. We are working on a solution and I am sure we will find a solution thanks to their great team. Review collected by and hosted on G2.com.

Churnkey has been a lifesaver for improving customer retention. Its customizable offboarding flows, actionable insights, and seamless integration with platforms like Stripe and Chargebee make it incredibly effective. Within months, we saw a noticeable drop in churn rates, directly boosting revenue. The support team is excellent, always quick to help. A must-have tool for any SaaS business focused on retention. Review collected by and hosted on G2.com.

Could go deeper in measuring user behaviour and how that links to churn Review collected by and hosted on G2.com.

Our company has been using the Churnkey platform for almost 2 years and we have seen great results in our cancellation rate, recovery campaigns, and retention.

The platform is very user-friendly, which makes it easier for us to navigate, and we appreciate how they continually introduce new features to improve our experience. 🚀 Review collected by and hosted on G2.com.

There haven't been any downsides. Their team has always been helpful. Review collected by and hosted on G2.com.