Chatfuel Reviews & Product Details

Chatfuel turns conversations on WhatsApp, Instagram, Facebook, and your website chat into sales, so you stop losing leads to slow replies. It replies to comments and DMs, qualifies leads through a few customizable questions, and hands hot leads off to WhatsApp with the full conversation attached. Your team picks up right where the bot left off. The AI responses use your own tone and product knowledge, not a script. Bookings, a catalog, and reusable flows live in the same place. Chatfuel also runs a hosted MCP (Model Context Protocol) server. That means Claude, ChatGPT, Cursor, or any other MCP-compatible agent can manage your bots directly — ask it what leads came in today, or to turn on AI for your Instagram bot, and it does it. Nothing to install, nothing to host. Read-only access is available too, if you'd rather it just look. Chatfuel is an official Meta Business Partner.

Seller

Chatfuel Ai

Discussions

Chatfuel Community

Languages Supported

English, Portuguese, Spanish

Solution Type

Best-of-Breed

Overview by

Billy Shipp

Pricing

Pricing provided by Chatfuel.

Start 7-day free trial

Free Trial

Business

Starting at $18.00

Per Month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 45 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Typical contract price

$0k - $0k

Per Month

G2 reviews are authentic and verified.

Here's how.

Rohit S.

Consultant

Small-Business (50 or fewer emp.)

5/11/2021

"Mind blowing bot builder"

5/5

What do you like best about Chatfuel?

The ease of building a chatbot is just mindblowing. I am not a coder but still I dont face any difficulties in adding any feature Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

If the users were able to make payment within the messenger it would be awesome but I guess thats a Facebook limitation Review collected by and hosted on G2.com.

Jason W.

Director of Religious Education

Small-Business (50 or fewer emp.)

4/30/2021

"Chatfuel is friendly and provides clear instructions"

5/5

What do you like best about Chatfuel?

I feel their heart is beneath their product which is always the best. They are very friendly and offer clear tutorials. They offered a discount for non-profits. I love the new flow structure and ease of that visually. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

I wish we could export the bot structure if needed. I realize that is probably extremely difficult. Payment options are disappearing soon. I would like them to come back. Review collected by and hosted on G2.com.

mini n.

Software Developer

Small-Business (50 or fewer emp.)

7/13/2021

"easy and fun"

5/5

What do you like best about Chatfuel?

Easy, and I love it. I love the flow and the blocks. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

I think the cost is expensive for a startup. No AI, AI requires integration with other software. Review collected by and hosted on G2.com.

Bassel E.

Chief Executive Officer

Small-Business (50 or fewer emp.)

5/17/2021

"Very easy to use and all you need just in one platform when it comes to Chatting bot."

5/5

What do you like best about Chatfuel?

Flow builder is awesome and nothing compared when I connect a flow to a block or vice versa. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

I want to create the Whatsapp bot in Chatfuel Review collected by and hosted on G2.com.

Edmund C.

Business Owner

Small-Business (50 or fewer emp.)

4/30/2021

"Chatfuel is one of the best no-code bot builder tool"

4.5/5

What do you like best about Chatfuel?

The JSON API plugin is super easy to use and you can connect to any third-party API. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

The team doesn't listen for feature suggestions. Review collected by and hosted on G2.com.

Jorge G.

Lider Servicio a cliente

Small-Business (50 or fewer emp.)

4/23/2020

"My experience with Chatfuel"

5/5

What do you like best about Chatfuel?

Its platform is very easy to use, and it's not necessary to have a lot of experience to start working. When I took on the task of configuring the bot for our operation, I had no previous experience with Chatfuel, but with its help portal, I was able to resolve some of my doubts. The integration options and block type options are numerous, and you have many possibilities to create the ideal workflow. They are constantly updating the portal to provide us with more options for use. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

If at any time you mistakenly delete a block from your flow or delete a process within a block, you have no option to restore to a previous state. This implies that you need to back up your process before making any changes, but since everything can be overlooked, make sure to do the backup at some point.

When you make a change in the flow, it happens in real time where you have it implemented, and you cannot test without affecting production. You should have a button to upload the changes to production to test it first. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

We are solving the problem of human capital and service time. Currently, it seems more profitable to have a 24/7 bot service than to have 3 agents daily to cover the same schedule. Response times have improved, and users do not depend on a service agent to meet their needs.

Among the benefits we have experienced are the CAC and the incorporation of our products has decreased by 50%, and we still have the capacity to lower that CAC even further. Review collected by and hosted on G2.com.

Seren B.

Mr. S. Butcher

Small-Business (50 or fewer emp.)

9/10/2019

"Incredibly functional and powerful, but UI lacks flow visualisation."

4.5/5

What do you like best about Chatfuel?

It can be cleverly integrated with many additional services using API which makes it even more powerful for marketing, automation and utilising data. It also has many excellent features, backend settings and a useful analytics section to make sense of the user data. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

The user interface makes it difficult to visualise the flow of conversations and sequences. The interface and builder can also feel a bit "clunky" to use. This can take some time to get used to since it's not immediately intuitive. It does get much easier though, after spending time learning how to use it. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

Test and trial it first before implementing any bots. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

Connecting it with an online booking system where user data can be automatically passed over and back again, increasing functionality and conversions. The user attributes make it even more useful to collect data and build conversations and sequences that are tailored to particular actions or responses. Review collected by and hosted on G2.com.

Nick R.

Digital Co-Ordinator

Small-Business (50 or fewer emp.)

9/3/2019

"Messenger Bots Made Easy"

4/5

What do you like best about Chatfuel?

What I like best about Chatfuel is how simple it is to create a new Messenger Bot. It has a simple flow chart which you can show your clients which lays out every possible answer, flows and how it will all work. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

One thing I dislike would have to be how cluttered the UI can get at times, sometimes their are too many options and can be slimmed down but it's no big deal. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

If you are after a bot set up tool, and want some more advanced features, then Chatfuel is the way to go. There are a few advanced features in the pro version such as being able to generate special fields for contact and lead attribution and our clients love those features. It is super simple to implement, and there has been no issues going in and editing a question or field without ruining your entire flow. You can easily see the bot flow which impresses clients as they can see all the possible answers, and questions available. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

One massive problem we're solving is, time allocated to create a bot. If we were to code a bot for our clients it would take hours, with Chatfuel, we are able to generate flows easily and implement them even easier. It makes the task super simple and everything is in front of you without having to go back and forth with coders. Review collected by and hosted on G2.com.

Brad N.

Mortgage Advisor

Financial Services

Small-Business (50 or fewer emp.)

2/21/2019

"Easy to use with a short learning curve"

4/5

What do you like best about Chatfuel?

I like how you can build sequences very quickly. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Some of the pre-built sequences like phone number has strict validation. So any variance from the form its looking for causes an error. You then need to do a user input without validation. The downside to that is no quick responses are allowed on that type of field. Review collected by and hosted on G2.com.

Vinod p.

Mid-Market (51-1000 emp.)

9/14/2018

"Easy to build chatbot with chatfuel"

5/5

What do you like best about Chatfuel?

Chatbot is a very easy-to-use platform for building Facebook Page Messenger chatbots. We can set all predefined message blocks to automatically reply to users. It's not hard to build a chatbot for Messenger with Chatfuel. We can attach images, links, and third-party plugins with predefined message blocks to quickly reply to users. Chatfuel provides a feature to set AI rules for chatbots; we can set up AI rules for what the bot will reply to if a user says something. We can test our chatbot with Facebook Messenger. Chatfuel provides user analytics of the chatbot, which is very good. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

We can only build and launch chatbots for Facebook Page Messenger, but we can't launch Chatfuel chatbots for any different platform. Chatfuel does not provide any SDK for building chatbot software for mobile apps and the web. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

Chatfuel is a very good and easy-to-use platform for building chatbots for Facebook Page Messenger in a short time. Those who don't have any programming knowledge and experience can also build chatbots with Chatfuel without any difficulty. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

Chatfuel helps us to build and launch chatbots for client Facebook pages very rapidly and in a short time. Also, the client is very happy with the chatbot built by Chatfuel. We don't have to pay anything to start building chatbots with Chatfuel. Review collected by and hosted on G2.com.