What do users say about Chatbase?

We offer short courses, intensives, and private classes at various campus locations. Students' questions come in multiple languages and with varying degrees of specificity. Chatbase deals with this quite efficiently and manages to keep things friendly. Review collected by and hosted on G2.com.

There can be issues regarding holiday scheduling and campus-specific discounts without clear labeling of the content. Review collected by and hosted on G2.com.

Our support goes from enrollment through exam booking, courses, renewals, and certification. I appreciate how the same chat can switch to a human chat while retaining its context. Our support team can see the details of the learner's account and the tasks they have accomplished. Review collected by and hosted on G2.com.

The reporting is good for support issues, but I would like improved reporting by cohorts, including first-timers versus renewals, location, type of exam, and partner organization. Review collected by and hosted on G2.com.

We roll out features often and it takes a lot of time for our support team to become familiar with all the new features. The Chatbase AI learns about the new features immediately and helps the customers right away after we roll out. Review collected by and hosted on G2.com.

Backstage is really useful, but I would prefer a MCP over it Review collected by and hosted on G2.com.

Chatbase is a lifesaver when it comes to managing multiple clients - I can quickly spin up separate AI agents for each one, all trained on their own unique data. I'm currently juggling around a dozen agents, and the dashboard is super intuitive, making it easy to keep everything straight. Honestly, one of the most useful features is the Suggestions tool, which I think is often overlooked. It alerts me when there's a gap in the knowledge base, so I know exactly what content I need to add to make it more comprehensive. Review collected by and hosted on G2.com.

The analytics dashboard is a good starting point, but it's a bit limited - I can see the overall chat volume and top queries, which is helpful, but my clients often want more detailed breakdowns. Honestly, the lack of filters is a real issue - I end up having to export the data and do a lot of the analysis myself, which is time-consuming. Maybe if there were more options for drilling down into the data, it'd be a lot more useful for me and my clients. Review collected by and hosted on G2.com.

The multi-channel deployment is a game-changer - it's so convenient. We started by embedding the agent on our website, and then it was easy to roll it out to WhatsApp and Slack without having to rebuild anything from scratch. Honestly, that saved us weeks of time and effort, which is huge compared to what other vendors had quoted us. I think what really sets this apart, though, is the flexibility to swap between different LLM models depending on what we need. For simple FAQs, we use a more budget-friendly model, but for technical questions, we switch to a more powerful one - it's great to have that option. Review collected by and hosted on G2.com.

The credit system can be a bit tricky to wrap your head around at first. Since different AI models burn through credits at varying speeds, it's tough to nail down exactly how many you'll need each month when you're setting up your initial contract. Review collected by and hosted on G2.com.

We used to have a generic contact form that just routed people to sales. The AI now qualifies leads in real-time, asks the right questions to figure out which plan they would need, and then books a meeting with the right rep. As a result, our sales team no longer has to sift through leads but only talks to prospect who is genuinely a good fit. Pipeline quality significantly improved during the first quarter. Review collected by and hosted on G2.com.

It look some back and forth on CRM integration to get it exactly how we wanted it. Their engineering team created a tailored integration for our use. Review collected by and hosted on G2.com.

We initially wanted to use it for our customer service, but it became clear very quickly that it would make an excellent internal knowledge base as well, where our ops team will ask it questions about our internal operations and policies, rather than search the documentation for that information. From a customer point of view, it helps to handle questions about appointments, insurance, and other issues that were taking over our phones. Review collected by and hosted on G2.com.

Since we work in the healthcare industry, there is a need to be extra cautious about what kind of data it gets trained on, since it is prohibited from collecting any personally identifiable information. However, they also said they would become HIPAA-compliant soon as well. Review collected by and hosted on G2.com.

I like that Chatbase's interface is very clean and user-friendly, making it easy to understand and perform tasks quickly. It's been really helpful for us, and everything is very easy to set up. Additionally, whenever we needed help, the team responded immediately and handled the whole process with care. Review collected by and hosted on G2.com.

While designing the page, it took us a while to find some things (for example chat interface/chat widget). It could be helpful to have one single place for everything related to design. Review collected by and hosted on G2.com.

Easy to use, and the ability to use different LM providers to test your responses. The help and support are brilliant and very responsive. Review collected by and hosted on G2.com.

The reporting and analytics could be improved Review collected by and hosted on G2.com.

I have a website and I just had to put the link of my website into Chatbase and it took care of scanning it completely, it was very easy to implement and integrate.

Now when I ask it something that I know is on my website, it takes care of finding the information and answering me in the ChatGPT style. Review collected by and hosted on G2.com.

They have a roadmap which I would like them to work on faster, they have many good requests from users and I see that they are making very little progress. Review collected by and hosted on G2.com.