Centerbase Reviews & Product Details

I like how customizable it is. I've really been able to build out a new system specifically for our firm. Whether it's bill templates, queries, custom fields, reports, etc. It is reliable too, which is a huge plus. Review collected by and hosted on G2.com.

The barrier for entry is a bit high; it's worked for me but that's because I'm pretty tech savvy and had the time and willingness to build it out. I'm also not a huge fan of the reporting, as the out-of-the-box reports are not ideal and the advanced reporting is so complicated it's almost worthless. Review collected by and hosted on G2.com.

It has tremendous reporting capability and allows us to record timekeeping and matter budgets and metrics in an easy, approachable way. good support and onboarding. price is reasonable. Review collected by and hosted on G2.com.

It has frequent downtime, where the service is unavailable. That is very frustrating for the daily user experience. Also, it does not integrate well with other products. No AI service yet. Review collected by and hosted on G2.com.

Constantly being able to update billing entries. The customer service has been very helpful. Also being able to quickly look up matters to double check expenses is helpful. Review collected by and hosted on G2.com.

The least helpful thing about centerbase is the lack of AI to help refine billing entries, ensuring the flow of each entry and that it could make the process easier. Review collected by and hosted on G2.com.

Consolidating software. I liked that it could do matter management, billing, and accounting Review collected by and hosted on G2.com.

It's SUPER buggy. For years we've dealt with entire days and sometimes weeks when the system is down and we can't access our client files! Files have been corrupted and never recovered. We have to reach out to customer service almost weekly, and they are the WORST. They never pick up their phone. They never finish the job. They close tickets before issues are resolved. My CSM has gone dark. I've been running this firm for 16 years, the 4 years we were stuck with Centerbase have been a nightmare. We are finally getting out of our contract at the end of this year, but not before WEEKS of lost billable time, lost client files, lost documents, lost money, lost everything. DO NOT SIGN UP FOR CENTERBASE! We're migrating to Clio. Review collected by and hosted on G2.com.

I find Centerbase easy to use, and the interface is generally user friendly. I appreciate that it has a phone app; it’s the only billing platform I’ve used with an app, and it’s a helpful tool, though I still prefer using the desktop application. It’s a great improvement over other systems I’ve used. We had some adjustment at first and were given training and resources; now, over a year later, it’s second nature. Review collected by and hosted on G2.com.

I find it could be easier and more intuitive to find and search for matters. I’d also like more identifiers to search for a particular case. The app is helpful, though I still prefer using the desktop application. It took some adjustment at first, but with training and resources, it’s second nature now. Review collected by and hosted on G2.com.

The formatting is simple and I can navigate the pages relatively well. I also feel like there are few updates and it is often reliable when I need it. Review collected by and hosted on G2.com.

It is difficult to not be able to start a timer without putting a matter in. There are moments when I need to be able to start the timer but don't know what matter to be inserting yet. Review collected by and hosted on G2.com.

Centerbase does a good job consolidating our firm's billing and timekeeping, all in one platform. I really like the dashboards that help make it easier to track my billable hours. Review collected by and hosted on G2.com.

Personally I haven't run into any issues with Centerbase, I think the system is great and very easy to use. Some might say it can be a bit slow at time but otherwise it's been great. Review collected by and hosted on G2.com.

I love how customizable it is—we need (and have) a lot of custom fields and screens, and it handles that really well. Review collected by and hosted on G2.com.

The shared calendar is very useful when it works well, but it also has a lot of quirks (which could be from Microsoft). Advanced reports aren’t easy to create or understand. On top of that, the support articles feel outdated and/or not very helpful. Review collected by and hosted on G2.com.

I love that you can customize workflows relatively easily and make it work for you. Of course, there can always be improvement, but I know that Centerbase is working on those things as I have been part of the evaluators to look at what they're thinking about doing. Review collected by and hosted on G2.com.

The workflows are sometimes hard to manage and create. I've worked with a lot of support people who are always happy to show me what they are doing and why which allows me to try to figure it out, but it's not out-of-the-box intuitive. Review collected by and hosted on G2.com.

Centerbase is an easy choice because it lets me create advanced reports that other software doesn’t offer, and it’s backed by great customer service and incredible internal consultants like Hillary and Camille. Review collected by and hosted on G2.com.

The system takes some time to learn because there is so much customization. Review collected by and hosted on G2.com.