It helps us keep everything in one place for stores. In a world where there is a lot going on this improves efficiency for our colleagues. It also helps with compliance from a brand perspective, which can be hard to achieve across 270+ stores. Review collected by and hosted on G2.com.

The communications side is not configured in the best way, when using a PC. I understand this is because a lot of clients use mobile phones or tablets. Review collected by and hosted on G2.com.

A single place to gather all kinds of operational tasks for both the stores and HQ. Review collected by and hosted on G2.com.

The communication/VM campaigns section could be enriched by noting that HQ users also receive and see these campaigns. It would also help to include visibility into who has read them and who hasn’t. Review collected by and hosted on G2.com.

What we like best about Cegid Retail Store Excellence is how intuitive and reliable it is for our store and head office teams. We’ve used it for a long time, and it continues to deliver strong performance with a great balance of features that support daily retail operations. The platform is easy to use, integrates well with our other systems, and provides excellent visibility across all our stores. Customer support has always been responsive and helpful, making it a dependable tool we rely on every day. We use this product daily as was easily implemented across our estate where store managers at all levels are able to engage with it. Review collected by and hosted on G2.com.

There’s very little to dislike, but at times the system can feel a bit rigid when it comes to customising certain features or reports to fit our specific operational needs. We are excited to see the improvements also made the customisation of notifications both within the platform and via email. Review collected by and hosted on G2.com.

I love using Cegid Retail Store Excellence because it gives me, as an area manager, the ability to see what my team is doing and when they're doing it, prioritizing their workload and ensuring that tasks are completed in a timely manner. Review collected by and hosted on G2.com.

The reporting used to work a lot better for me. I think since the upgrade, the reporting isn't as good, and I'd love to see that be adapted to what we were used to using before. Review collected by and hosted on G2.com.

I appreciate Cegid Retail Store Excellence for its ability to effectively manage staff numbers and qualifications all in one place, which simplifies the organization process and enhances administrative efficiency. The tool is incredibly easy to use, which makes it straightforward to navigate and quick to complete tasks, saving valuable time. I found the initial setup to be remarkably smooth and hassle-free, allowing for an immediate start without any difficulties. Additionally, my experience with the tool has been so positive that I would enthusiastically recommend it to others, confidently giving it a perfect 10 out of 10 for recommendation. Review collected by and hosted on G2.com.

I dislike how Cegid Retail Store Excellence times out quickly, which can disrupt workflow and requires frequent re-authentication. Review collected by and hosted on G2.com.

I find Cegid Retail Store Excellence to be an excellent tool for managing daily numbers and recording compliance checks efficiently. The feature I like the most is its ease of use and navigation, which streamlines my workflow effortlessly. The software keeps all necessary information consolidated in one place and easily accessible, making my daily tasks much more manageable. Additionally, the initial setup process was really easy, allowing for quick integration into my routine without any complications. Overall, everything about the software works well, providing a seamless user experience. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Allows us to see and audit compliance for checklists and tasks Review collected by and hosted on G2.com.

Navigating the platform takes practice and can be sticky Review collected by and hosted on G2.com.

Easy to use and simple for all colleagues Review collected by and hosted on G2.com.

Session times not long enough. Need more time on them Review collected by and hosted on G2.com.

Very easy to use and navigate between areas Review collected by and hosted on G2.com.

Nothing to dislike about it at the moment Review collected by and hosted on G2.com.

To support my centre in quality and compliance Review collected by and hosted on G2.com.

I forget to use it at busy periods of the day Review collected by and hosted on G2.com.