8am CasePeer Reviews & Product Details

From a marketing standpoint, CasePeer has been an absolute game-changer for our law firm. It bridges the gap between lead generation and case management better than any platform we’ve used.

The intake and pipeline visibility allow our marketing team to clearly track where leads are coming from, how quickly they’re being contacted, and how efficiently they convert into signed cases. This level of transparency makes it much easier to measure ROI across campaigns and optimize spend. Review collected by and hosted on G2.com.

There are still some AI features that needs to be upgraded. Review collected by and hosted on G2.com.

It's so easy to organize and build a case with all the options that are available. If there's any issues, I like that you can easily message for support and it is addressed immediately. Updating information on a case is also a walk in the park. Review collected by and hosted on G2.com.

I can't say I've experienced many downsides to CasePeer. I haven't encountered any issues. Review collected by and hosted on G2.com.

The most beneficial feature of Casepeer is its ability to streamline and centralize information. In doing so, Casepeer eliminates or at least significantly reduces the complexity of managing medical records and follow-ups. It has made my tasks much more manageable and far easier to track from start to finish. Review collected by and hosted on G2.com.

The least helpful aspect of using Casepeer is its limited customization and reporting capabilities. At times, this makes it harder to tailor the system to my needs and to pull meaningful insights, especially when compared with other case management tools. Review collected by and hosted on G2.com.

Texting ability with clients is really helpful Review collected by and hosted on G2.com.

For the past 1.5 months, we haven’t been able to connect our Dropbox folders because we can’t create Custom Folders—the creation process simply hasn’t worked again. We have several newer client files and can’t create a Dropbox folder for them, so we’re missing that feature. As a result, my peers and the lawyers can’t refer to the files that would normally be saved in that folder, because Casepeer 8am has not successfully fixed the issue. We received a message that it should have been working last week, but it still isn’t working. Review collected by and hosted on G2.com.

I like the plethora of options for managing a case. Especially the texting available for clients which we didn't have with our previous software platform. Review collected by and hosted on G2.com.

The AI assistant has been very helpful when answering questions, but if I had a complaint it would be that there are so many options it can be overwhelming trying to learn all of it. Review collected by and hosted on G2.com.

It is simple to use and set up. Compared to other softwares, there isn’t as much back-and-forth needed with customer service, which I appreciate. I also like that intake and file management are all in one place, so there’s no need to purchase additional "add-ons". We’re just getting started with CasePeer, and so far the data migration process seems straightforward and easy. Review collected by and hosted on G2.com.

Not as customizable as I had hoped. I'd like to be able to customize the built in intake forms, without having to use custom fields, and remove some litigation features (since our Law Office does not litigate). Review collected by and hosted on G2.com.

File management in one place and ease of establishment of cases. Review collected by and hosted on G2.com.

Since 8am took over the platform from CasePeer , Dropbox has not worked. We have to have this feature for the security of our clients and their information and they can't seem to get it to work. Review collected by and hosted on G2.com.

A couple of the features I'm exited about is the texting to our clients through this application and second is that you are able to CC: a particular account on any email communication and it goes right into the program. Review collected by and hosted on G2.com.

That when you need to transfer multiple people (parties) to a case it only accepts one as the main contact - makes it difficult to search when one of them calls for status. Also dislike that you cannot delete the duplicated contacts. Review collected by and hosted on G2.com.

Very user-friendly. Clear categories that help organize each file. Review collected by and hosted on G2.com.

If one singular client texts 10 times, then I have 10 notifications in my text bar, which clutters it. Review collected by and hosted on G2.com.

They have upgraded some of the fields and capabilities within CasePeer making it easier to navigate through cases and tasks I need to accomplish. Review collected by and hosted on G2.com.

The calendar isnt always easy to enter dates and sometimes you cant edit the event when added. Also, making custom case status fields would be nice for things we deal with just specifically for our office. Review collected by and hosted on G2.com.