8am CasePeer Reviews & Product Details

It's so easy to organize and build a case with all the options that are available. If there's any issues, I like that you can easily message for support and it is addressed immediately. Updating information on a case is also a walk in the park. I like the customization option of organizing the side panel to organize the tabs in an order that best work for everyone. Also, I do enjoy the AI component when you send a text to a client so you can fine tune your responses and be more clear in communication. Review collected by and hosted on G2.com.

My only gripe is you can't edit notes after it's been published which can sometimes create an overlap of communication. Review collected by and hosted on G2.com.

I find 8am CasePeer to be intuitive, with the right buttons in the right places and the right information, which helps keep things in order. It's pretty easy to use once the initial setup, which involves a lot of information input, is completed. The integration with Outlook and OneDrive works great. I like the mobile version for quick case info. Review collected by and hosted on G2.com.

Minnesota, and several other states are no-fault states, so it would be nice to have a section about no-fault, for instance, a section to track PIP payments, PIP coverage (stacking), and disputes about PIP medical bills (which require mandatory arbitration) and an arbitration section within the No-Fault section to track 1) medical bills; 2) wage loss; 3) Replacement Services. Also, there should be a section in the settlement section dedicated to no-fault settlements (Now, I can only pick liability or UM/UIM, and many cases have disputes with settlement discussions and I put them under UM/UIM, but it gets confusion when there is a UM/UIM underlying claim. Also, I would like to be able to generate a medical bill summary listing all of the providers, total incurred, total paid by PIP, total paid by Insurance, and current balance with some type of date stamp so that we know when it is current. Review collected by and hosted on G2.com.

I use 8am CasePeer to handle all my pre-litigation and litigation cases, and I appreciate how it keeps all files organized, making it easy to find the information I need at any time. 8am CasePeer is very user-friendly, which is something I really like. The way I can connect with my clients is awesome through texts. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

Probably the e-signature function must be easier to use on the document recipient's side. If possible, it would be great to have verbal communication such as voice notes to communicate with clients. Review collected by and hosted on G2.com.

From a marketing standpoint, CasePeer has been an absolute game-changer for our law firm. It bridges the gap between lead generation and case management better than any platform we’ve used.

The intake and pipeline visibility allow our marketing team to clearly track where leads are coming from, how quickly they’re being contacted, and how efficiently they convert into signed cases. This level of transparency makes it much easier to measure ROI across campaigns and optimize spend. Review collected by and hosted on G2.com.

There are still some AI features that needs to be upgraded. Review collected by and hosted on G2.com.

The most beneficial feature of Casepeer is its ability to streamline and centralize information. In doing so, Casepeer eliminates or at least significantly reduces the complexity of managing medical records and follow-ups. It has made my tasks much more manageable and far easier to track from start to finish. Review collected by and hosted on G2.com.

The least helpful aspect of using Casepeer is its limited customization and reporting capabilities. At times, this makes it harder to tailor the system to my needs and to pull meaningful insights, especially when compared with other case management tools. Review collected by and hosted on G2.com.

Texting ability with clients is really helpful Review collected by and hosted on G2.com.

For the past 1.5 months, we haven’t been able to connect our Dropbox folders because we can’t create Custom Folders—the creation process simply hasn’t worked again. We have several newer client files and can’t create a Dropbox folder for them, so we’re missing that feature. As a result, my peers and the lawyers can’t refer to the files that would normally be saved in that folder, because Casepeer 8am has not successfully fixed the issue. We received a message that it should have been working last week, but it still isn’t working. Review collected by and hosted on G2.com.

I find 8am CasePeer easy to use, and I think it's one of the most advanced legal assistance platforms. I like having several folders on the left-hand side for both litigating and pre-litigation cases because it keeps me organized. The initial setup was easy, which was a nice start. Review collected by and hosted on G2.com.

I don't like the speed and how things get duplicated in the file when you cc the email for the CasePeer link. I would like to prevent duplicate files when cc'ing CasePeer. Review collected by and hosted on G2.com.

I like the plethora of options for managing a case. Especially the texting available for clients which we didn't have with our previous software platform. Review collected by and hosted on G2.com.

The AI assistant has been very helpful when answering questions, but if I had a complaint it would be that there are so many options it can be overwhelming trying to learn all of it. Review collected by and hosted on G2.com.

It is simple to use and set up. Compared to other softwares, there isn’t as much back-and-forth needed with customer service, which I appreciate. I also like that intake and file management are all in one place, so there’s no need to purchase additional "add-ons". We’re just getting started with CasePeer, and so far the data migration process seems straightforward and easy. Review collected by and hosted on G2.com.

Not as customizable as I had hoped. I'd like to be able to customize the built in intake forms, without having to use custom fields, and remove some litigation features (since our Law Office does not litigate). Review collected by and hosted on G2.com.

File management in one place and ease of establishment of cases. Review collected by and hosted on G2.com.

Since 8am took over the platform from CasePeer , Dropbox has not worked. We have to have this feature for the security of our clients and their information and they can't seem to get it to work. Review collected by and hosted on G2.com.