CareTap Reviews & Product Details

We have been using CareTap for our home care agency and have had a really good experience with it. It has made managing EVV, employee timekeeping, and billing much easier for us.

I especially like that everything is in one place. We can keep track of caregiver clock-ins and clock-outs, review time entries, and use the information for billing. It has definitely helped make our billing process more organized and has saved us time on the administrative side.

Another thing I really appreciate is their customer support. Whenever we have a question or run into an issue, there is always someone available to help. Whether it’s an EVV issue, a timekeeping question, or even something related to billing, their support team is always helpful and willing to work through the issue with us.

Overall, CareTap has been a great tool for our agency and has made our day-to-day operations much easier. I would definitely recommend it to other home care providers. Review collected by and hosted on G2.com.

One improvement I would really like to see with CareTap is more push notifications and automatic reminders for caregivers. It would be very helpful if the app could send reminders for important actions such as clocking in, clocking out, submitting timesheets, correcting missed punches, and completing required tasks. Caregivers are often busy providing care and may not always remember to check the app regularly, so having more reminders would help prevent mistakes and missed time entries. Review collected by and hosted on G2.com.

I like how convenient and easy to use CareTap is. The platform makes the process simple, organized, and efficient, which saves time and makes managing healthcare needs much easier. Review collected by and hosted on G2.com.

There isn’t much I dislike about CareTap. Overall, the experience has been positive, although a few features could be made more streamlined and intuitive. Review collected by and hosted on G2.com.

I like how CareTap keeps me in compliance with DHS. I also appreciate the simplicity of logging in and logging out of shifts when employees are working with clients. The initial setup was fairly easy, which is a plus compared to the previous product, Pavilion, which was very complicated for employees to use. Review collected by and hosted on G2.com.

Just sometimes the website glitches and employees cannot log in for ten, fifteen minutes. Review collected by and hosted on G2.com.

I really value having so much information available right at my fingertips. Whenever I need assistance, the Caretap team is patient and kind, taking the time to teach me and show me the reports and how to access them. Review collected by and hosted on G2.com.

I wish they would be more communicative prior to changing the app for our staff. I also dislike that changes get done in "real time" daily vs overnight. Review collected by and hosted on G2.com.

I admire the customer service and the great EHR. I am able to ask for my specific requirements. Review collected by and hosted on G2.com.

I would like to see the DSM 5 TR built into the system. Review collected by and hosted on G2.com.

Caretap is very user friendly, while getting the job done efficiently. Review collected by and hosted on G2.com.

There have been infrequent EVV app glitches/issues. Integrating visits take a little longer to load. Review collected by and hosted on G2.com.

Customer service is great! I am always able to speak to a live person Review collected by and hosted on G2.com.

We are not able to add any dislikes. We have been very satisfied with them. Review collected by and hosted on G2.com.