I have worked with Car Rental Gateway for more than 12 years, across several car rental businesses where I have been responsible for distribution, connectivity and international partnerships. Over that period, CRG has consistently been one of the most reliable and professional technology partners I have worked with in the car rental industry.
What I value most is the combination of industry knowledge, responsiveness and a genuine solution-oriented mindset.
Car rental distribution can become complicated very quickly. There are multiple systems, brokers, APIs, commercial requirements and technical dependencies involved, and when something does not work as expected, it is very easy for responsibility to be passed between different parties. That has never been my experience with CRG. Their team takes ownership, investigates the issue and focuses on finding a practical solution.
They are also remarkably easy to work with. Communication is direct, professional and efficient, and I rarely feel that unnecessary layers or processes are being added to something that should be simple.
Over the years, I have worked closely with Hannes, Martin and several other members of the CRG team, and the quality of service has remained consistently high. Whether we are discussing a major new integration, onboarding a distribution partner, reviewing an existing connection or resolving a smaller operational issue, they are approachable, knowledgeable and quick to respond.
Another major strength is that they understand the commercial side of the car rental industry, not just the technology behind it. They understand how rental companies, brokers, OTAs and other distribution partners actually operate and what each party needs from the connection. That makes discussions considerably easier and allows projects to move forward much faster.
After more than a decade of working together, I know that when CRG is involved in a project, I have a partner on the other side who understands the objective and will work with us to get it done.
Professional, fast, flexible, knowledgeable and genuinely pleasant to work with.
I would highly recommend Car Rental Gateway to any car rental company looking to expand, improve or simplify its distribution connectivity. Review collected by and hosted on G2.com.
I am extremely demanding and admittedly quite impatient, and I normally have no difficulty identifying things that could be improved.
In this case, however, I genuinely struggle to find anything meaningful to criticise.
Of course, in a business involving integrations, APIs and multiple third-party systems, issues will occasionally arise. What matters to me is how those situations are handled, and whenever I have encountered a problem involving CRG, their team has responded quickly, taken it seriously and worked to resolve it.
So even when I manage to find something that is not working exactly as it should, they tend to remove my reason for complaining fairly quickly.
That is probably the strongest criticism I can offer after more than 12 years of cooperation. Review collected by and hosted on G2.com.
