--- title: CallTower Reviews meta\_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 377 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 377 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### CallTower Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. [(56 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews) Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. [(49 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews) Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. [(39 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398987&qs=pros-and-cons#reviews) Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. [(37 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399701&qs=pros-and-cons#reviews) Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. [(35 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398441&qs=pros-and-cons#reviews) Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. [(16 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews) Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. [(12 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. [(12 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398319&qs=pros-and-cons#reviews) Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. [(11 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399138&qs=pros-and-cons#reviews) Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. [(11 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398697&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CallTower ##### 1. Customer Support Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. [ See 56 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ##### 2. Helpful Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. [ See 49 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s AO AB O. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Team Calls with Exceptional Support" What do you like about CallTower? I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super eas ##### 3. Reliability Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. [ See 39 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398987&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you like about CallTower? CallTower has incredible coverage across the US. We work with CallTower supporting a Fortune 200 company in the retail space. We're in over 800 rat ##### 4. Ease of Use Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. [ See 37 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399701&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s AO AB O. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Team Calls with Exceptional Support" What do you like about CallTower? I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super eas ##### 5. Customer Service Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. [ See 35 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ### 5 Cons or Disadvantages of CallTower ##### 1. Customer Service Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. [ See 16 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you dislike about CallTower? Wish we had access to more local features to self service, but a simple ticket into Customer service and changes are made. Example is adding a greetin ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you dislike about CallTower? There are two areas: some of their support systems need updating. We can only open tickets via email. ##### 2. Billing Issues Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. [ See 12 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) See Related User Reviews JW jpw@clpinc.com W. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Management with Quick Issue Response" What do you dislike about CallTower? I find visibility in billing to be an issue. ![Judithe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Judithe W.") JW Judithe W. Mid-Market (51-1000 emp.) 4.0/5 "Timely Invoices That Keep Us Paying on Time" What do you dislike about CallTower? The invoices are sometime hard to follow ##### 3. Poor Customer Support Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. [ See 12 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you dislike about CallTower? There are two areas: some of their support systems need updating. We can only open tickets via email. ![Lauren D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren D.") LD Lauren D. 2.0/5 "Responsive Support, but Needs Improvement on Issue Resolution" What do you dislike about CallTower? The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians ##### 4. Lack of Intuitiveness Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. [ See 11 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you dislike about CallTower? The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate JH Justin H. 4.5/5 "Seamless Switch with Top-Notch Support" What do you dislike about CallTower? I think the billing center for managing bills and invoices could use a little bit of love. The interface is just a little slow and clunky. It looks a ##### 5. Long Wait Times Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. [ See 11 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398697&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you dislike about CallTower? The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable Service That Delivers Consistently" What do you dislike about CallTower? new request for new number take forever also no account manager that check on the service with costumer SS Spiros S. IT Engineer Mid-Market (51-1000 emp.) 5/28/2025 "The easiest way to enable GCC Teams calling out there" 4.5/5 What do you like best about CallTower? VoIP is always tricky to navigate when you don't have a dedicated internal team to manage it. The support team at CallTower made it easy to get up and running. Review collected by and hosted on G2.com. What do you dislike about CallTower? It is a challenge for all companies to integrate with GCC. CallTower gets the job done but the feature set is more limited in that environment. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Enabling dial in for GCC Teams isn't as straight forward as it is in the com cloud. CallTower helped fill this need quickly and with minimal training requirements for out IT team. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11230748/official_response/edit) We appreciate your recognition of our support team. Navigating VoIP without a dedicated internal team can be a challenge, and we’re glad we could make the setup process smoother for you. Thank you for your honest feedback regarding GCC integration. You're right—GCC environments can present unique limitations. We continue to work closely with our partners to expand capabilities within these secure frameworks and always welcome insights that help shape our roadmap. Current UserValidated ReviewerSource: G2 invite on behalf of seller EL Eric L. System Administrator Mid-Market (51-1000 emp.) 9/25/2025 "friendly and helpful" 4.5/5 What do you like best about CallTower? Tch support has in-depth knowledge of the subject matter. Review collected by and hosted on G2.com. What do you dislike about CallTower? should explain the Call Tower technical term a little better for regular user Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Add Poly CXX400 phone to users Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11728879/official_response/edit) Thank you for your feedback. We’re happy to hear our support team has been knowledgeable and helpful. We also appreciate your note on simplifying technical terms — that’s a great reminder for us to keep explanations clear for all users. We’re glad we could assist with adding your Poly phones and support your team’s needs. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mike M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike M.") MM Mike M. Vice President Mid-Market (51-1000 emp.) 9/25/2025 "CallTower was great to work with" 4.5/5 What do you like best about CallTower? Great customer service. they helped us migrate our existing numbers and helped us size our service based on our needs. Review collected by and hosted on G2.com. What do you dislike about CallTower? Their website needs some work as you still have to do some things via e-mail or phone, and their self service FAQ's did not address all my questions. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? They are providing us dial tone in GCC High for our VoIP and conferencing needs. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11730459/official_response/edit) Thank you for sharing your experience. We’re glad to hear our team was able to support your migration and ensure your services were sized to fit your needs. We appreciate your feedback on the website and self-service resources — that’s helpful as we continue making improvements. It’s great to know CallTower is meeting your GCC High voice and conferencing needs. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 12/13/2023 "Dial-in number for MS Teams meeting which was absent by default with Government Azure" 5/5 What do you like best about CallTower? A solutions that work well with MS Government Azure Review collected by and hosted on G2.com. What do you dislike about CallTower? A little confusing at the implement stage. But no trouble after that. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? CMMC users can provide dial-in numbers when initiating a MS Teams meeting with clients/customers Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-9006991/official_response/edit) Thank you so much for taking the time to share your positive experience with CallTower! We're thrilled to hear that our solutions have successfully filled in the gaps for MS Government Azure, contributing to your overall satisfaction. At CallTower, we are committed to delivering innovative and seamless solutions to meet the evolving needs of our customers. Your feedback is invaluable, and we look forward to continuing to provide you with exceptional service and solutions tailored to your requirements. If you have any further comments or suggestions, please feel free to share them with us. We truly appreciate your partnership with CallTower!" 11/17/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rick A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rick A.") RA Rick A. IT Specialist Enterprise (\> 1000 emp.) 6/27/2025 "CallTower is a good option for government contractors" 4.5/5 What do you like best about CallTower? If you are a government contractor bound by cybersecurity restrictions looking for a FedRAMP certified option for a SaaS-based voice solution, then CallTower is a good option. Integrates well with Microsoft Teams and Microsoft 365 government environments. Review collected by and hosted on G2.com. What do you dislike about CallTower? The Connect portal for admins is very clunky and unintuitive. Needs a lot of work. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Provides SBC and DID numbers for integration with Microsoft Teams in GCC High environment. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11339992/official_response/edit) Thank you for sharing your experience. It’s great to hear that our integration within Microsoft Teams and Microsoft 365 government environments is supporting your compliance and communication needs in the GCC High space. We take pride in offering secure, FedRAMP-aligned solutions tailored for government contractors. Your feedback on the Connect portal is appreciated. We recognize that ease of use is essential for administrators, and enhancements to the portal are a key focus area for our product team. Insights like yours help guide those improvements. We're committed to supporting your mission with secure, scalable voice services, and we look forward to continually strengthening your experience with CallTower. — The CallTower Team Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jonathan .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jonathan .") J Jonathan . Director Small-Business (50 or fewer emp.) 10/24/2025 "Simple to Use, But USD-Only Billing Is a Drawback" 3.5/5 What do you like best about CallTower? Simplicity of the solution and implimentation Review collected by and hosted on G2.com. What do you dislike about CallTower? All billing is in USD and not local currency Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Integration into MS Teams Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11855365/official_response/edit) Thank you for sharing your feedback! We’re glad to hear you’ve found CallTower simple to use and easy to implement. We appreciate your note about billing in USD — that’s helpful input as we continue to look for ways to better support our international customers. We’re happy to know our Teams integration has been working well for you! 12/15/2025 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Enterprise (\> 1000 emp.) 10/24/2025 "Excellent Service and Support" 4/5 What do you like best about CallTower? Service is very good, very quick to respond to issue and questions Review collected by and hosted on G2.com. What do you dislike about CallTower? Billing is a little confusing because they do not fully follow set agreed upon TERMS which makes statements a little confusing. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? easy and quick availability of data center edge computing services Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11857024/official_response/edit) Thank you for the kind words about our service and support — we’re so glad to hear our team has been responsive and helpful! We truly appreciate your feedback about billing as well; that’s valuable insight we’ll review with our team to ensure greater clarity moving forward. It’s great to know CallTower is helping you access the data center and edge computing services you need quickly and reliably. Thanks again for taking the time to share your experience! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 12/15/2025 "Consistently Reliable Service with Excellent Support" 4.5/5 What do you like best about CallTower? We have used CallTower for years and it has been a very consistent service. Support has generally be excellent and have not had any downtime in years. Review collected by and hosted on G2.com. What do you dislike about CallTower? Recent support case with onboarding of international regions has taken longer than expected. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Calling Plans with Teams - initially with US and now international as well. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12092415/official_response/edit) Thank you for your loyalty and for sharing your experience! We’re thrilled to hear that CallTower has provided you with consistent, reliable service over the years and that our support team has generally met your expectations. It’s especially rewarding to know that you’ve experienced no downtime in years—reliability is something we strive to deliver every day. We appreciate your feedback regarding the on-boarding of international regions. We understand how important timely support is, and we’ll use your input to improve our processes and ensure smoother experiences in the future. Thank you for trusting CallTower to support your calling plans with Teams, both in the US and internationally. If there’s anything more we can do to assist, please don’t hesitate to reach out! Validated ReviewerIncentivizedSource: Seller invite ![Jason S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason S.") JS Jason S. System Administrator Mid-Market (51-1000 emp.) 7/25/2025 "New to the Software" 5/5 What do you like best about CallTower? The simplicity and simple Ethernet connect, desk phone is easy to setup and use. Review collected by and hosted on G2.com. What do you dislike about CallTower? Not much to not like, sometime support can be a bit delayed. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Not much of a problem solver but a great replacement to an old non supported phone system. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11433728/official_response/edit) Thank you for taking the time to share your experience! We’re so glad to hear that you’ve found our solution simple and easy to set up—especially when it comes to desk phone connectivity and usability. Simplicity and reliability are key priorities for us, and it’s great to know we’re delivering on that for you. We also appreciate your honest feedback regarding support response times. We're always working to improve, and your input helps us continue to enhance our service. It’s great to know that CallTower has served as a strong replacement for your previous phone system. We’re proud to provide a modern, supported solution that meets your needs. —The CallTower Team Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 12/18/2025 "Reliable Service That Delivers Consistently" 4.5/5 What do you like best about CallTower? seamless Microsoft Teams integration, excellent customer support, reliable service with minimal downtime, and comprehensive features like global calling and advanced call management Review collected by and hosted on G2.com. What do you dislike about CallTower? new request for new number take forever also no account manager that check on the service with costumer Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? call issues Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12112932/official_response/edit) Thank you for sharing your experience! It’s great to hear that you’re enjoying the seamless Microsoft Teams integration, reliable service, and the range of features we offer. We’re especially glad our customer support has been a positive part of your experience—our team works hard to be there when you need us. We appreciate your feedback about the time it takes to process new number requests and the lack of an account manager. We hear you, and we’ll take this back to our team to see how we can improve in these areas. Your input helps us get better, so thank you for being honest. Thanks again for choosing CallTower. If there’s anything we can do to make your experience even better, don’t hesitate to reach out! 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