--- title: CallTower Reviews meta\_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 377 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 377 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### CallTower Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. [(56 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews) Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. [(49 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews) Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. [(39 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398987&qs=pros-and-cons#reviews) Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. [(37 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399701&qs=pros-and-cons#reviews) Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. [(35 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398441&qs=pros-and-cons#reviews) Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. [(16 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews) Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. [(12 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. [(12 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398319&qs=pros-and-cons#reviews) Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. [(11 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399138&qs=pros-and-cons#reviews) Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. [(11 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398697&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CallTower ##### 1. Customer Support Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. [ See 56 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ##### 2. Helpful Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. [ See 49 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s AO AB O. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Team Calls with Exceptional Support" What do you like about CallTower? I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super eas ##### 3. Reliability Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. [ See 39 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398987&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you like about CallTower? CallTower has incredible coverage across the US. We work with CallTower supporting a Fortune 200 company in the retail space. We're in over 800 rat ##### 4. Ease of Use Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. [ See 37 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399701&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s AO AB O. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Team Calls with Exceptional Support" What do you like about CallTower? I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super eas ##### 5. Customer Service Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. [ See 35 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ### 5 Cons or Disadvantages of CallTower ##### 1. Customer Service Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. [ See 16 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you dislike about CallTower? Wish we had access to more local features to self service, but a simple ticket into Customer service and changes are made. Example is adding a greetin ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you dislike about CallTower? There are two areas: some of their support systems need updating. We can only open tickets via email. ##### 2. Billing Issues Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. [ See 12 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) See Related User Reviews JW jpw@clpinc.com W. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Management with Quick Issue Response" What do you dislike about CallTower? I find visibility in billing to be an issue. ![Judithe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Judithe W.") JW Judithe W. Mid-Market (51-1000 emp.) 4.0/5 "Timely Invoices That Keep Us Paying on Time" What do you dislike about CallTower? The invoices are sometime hard to follow ##### 3. Poor Customer Support Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. [ See 12 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you dislike about CallTower? There are two areas: some of their support systems need updating. We can only open tickets via email. ![Lauren D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren D.") LD Lauren D. 2.0/5 "Responsive Support, but Needs Improvement on Issue Resolution" What do you dislike about CallTower? The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians ##### 4. Lack of Intuitiveness Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. [ See 11 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you dislike about CallTower? The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate JH Justin H. 4.5/5 "Seamless Switch with Top-Notch Support" What do you dislike about CallTower? I think the billing center for managing bills and invoices could use a little bit of love. The interface is just a little slow and clunky. It looks a ##### 5. Long Wait Times Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. [ See 11 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398697&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you dislike about CallTower? The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable Service That Delivers Consistently" What do you dislike about CallTower? new request for new number take forever also no account manager that check on the service with costumer DB David B. 11/17/2025 "Stellar On-Boarding and Support Make CallTower a Winner" 5/5 What do you like best about CallTower? I use CallTower primarily for phone service and my initial impression has been very positive. I especially appreciate the excellent customer service during the onboarding process. The team that assisted us was outstanding, which creates a strong expectation for the quality of their troubleshooting. The switch to CallTower was due in part to its attractive pricing, which was an important factor in our decision-making process. Additionally, the setup process was extremely easy, which made transitioning to a new system seamless. These aspects make me feel confident that we have made the right choice in selecting CallTower as our phone service provider. Review collected by and hosted on G2.com. What do you dislike about CallTower? Nothing yet. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? I believe CallTower enhances communication with excellent onboarding and customer service, supporting a seamless switch to cloud services. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11967372/official_response/edit) Thank you so much for your thoughtful review! We’re thrilled to hear that your onboarding experience was smooth and that our team made the transition easy and confidence-boosting. Providing exceptional support, clear guidance, and reliable service from day one is a top priority for us, so it’s great to know that stood out. We’re also happy our pricing and setup process aligned with your needs. We truly appreciate you choosing CallTower and look forward to supporting your communication needs as you continue to grow! Validated ReviewerIncentivizedSource: Seller invite JW jpw@clpinc.com W. Technology Manager Mid-Market (51-1000 emp.) 8/21/2025 "Efficient Call Management with Quick Issue Response" 4/5 What do you like best about CallTower? I like CallTower's response time for issues and found the initial setup to be very easy. Review collected by and hosted on G2.com. What do you dislike about CallTower? I find visibility in billing to be an issue. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? I use CallTower for managing call queues, attendants, phone numbers, and forwarding efficiently. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11579570/official_response/edit) Thank you for sharing your feedback! We’re thrilled to hear that CallTower’s reliability and consistent uptime have been valuable to your organization. Dependable service is something we take great pride in, and it’s great to know you’ve experienced nearly zero downtime. We also appreciate your honest input about customer service response times. We continually work to enhance our support experience, and your feedback helps us identify areas where we can improve. Thanks again for taking the time to share your experience with us! 2/12/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 4/23/2026 "Helpful, Knowledgeable Support with an Easy Ticketing Process" 4.5/5 What do you like best about CallTower? The support has always been very helpful. Opening a ticket is an easy process and the support engineers seem to be very knowledgable. Review collected by and hosted on G2.com. What do you dislike about CallTower? So far, there is nothing that I dislike. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Providing telco services that support our Microsoft Teams telephony solution. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12675878/official_response/edit) Thank you for sharing your feedback with us. We are glad to hear that you have found our support team to be helpful and knowledgeable, and that opening a ticket has been an easy and smooth process. Creating a support experience that feels simple and reliable is something we work hard to deliver, so it is great to know it has been valuable for you. We also appreciate you letting us know that there is nothing you dislike so far. Hearing that reinforces the importance of continuing to provide consistent service and dependable communication. It is great to know that our telco services are supporting your Microsoft Teams telephony solution. Helping your organization stay connected and operate efficiently is exactly what we aim to achieve, and we are grateful to be part of that success. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrew N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew N.") AN Andrew N. great Mid-Market (51-1000 emp.) 5/29/2025 "Call Tower Review" 5/5 What do you like best about CallTower? 1. Unified Communications Integration CallTower is well-known for integrating powerful communication tools like Microsoft Teams, Cisco Webex, and Zoom into a single platform. This makes it easy for businesses to streamline communication and collaboration without juggling multiple vendors. 2. Reliable VoIP and UCaaS Services Their VoIP (Voice over IP) and UCaaS (Unified Communications as a Service) offerings are robust and reliable, ensuring clear call quality and minimal downtime—especially critical for business operations. 3. Customer Support Many users appreciate CallTower's responsive and knowledgeable customer support team, which can be a huge plus when dealing with enterprise-grade communications. 4. Scalability and Custom Solutions CallTower offers flexible solutions tailored to small businesses as well as large enterprises. Their ability to scale services and customize deployments is a big advantage. Review collected by and hosted on G2.com. What do you dislike about CallTower? 1. Portal/User Interface Could Be More Intuitive While functional, the administrative portals and dashboards may not be as user-friendly or modern-looking as some competitors’. This can slow down adoption or make day-to-day management less efficient. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? By integrating VoIP with platforms like Microsoft Teams and Cisco Webex, CallTower allows us to centralize our communication tools—improving efficiency, reducing downtime, and enabling our teams to stay connected from anywhere. Their hosted VoIP platform also ensures high call quality, business continuity, and easy scalability as we grow. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11236869/official_response/edit) Thank you for the thoughtful and detailed review. We’re pleased to hear that our unified communications integrations, reliable VoIP and UCaaS services, and scalable, tailored solutions are making a meaningful impact for your team. It's especially encouraging to know that our customer support team has been a helpful resource in your experience. We also appreciate your feedback regarding the user interface of our administrative portals. Usability and intuitive design are ongoing priorities for us, and input like yours helps us shape future enhancements to better serve our customers. It’s rewarding to know that our solutions are helping centralize your communications, improve efficiency, and support your growth. We’re committed to delivering a secure, streamlined, and high-performing experience every step of the way. — The CallTower Team 6/27/2025 Current UserValidated ReviewerSource: G2 invite on behalf of seller KH Kristy H. Accounting/Admin Small-Business (50 or fewer emp.) 9/25/2025 "GovParts LLC" 4.5/5 What do you like best about CallTower? CallTower was very organized from the beginning of the process. When a company is that organized everything runs so smoothly as it did from the very start. I really like that they assign on person to work with you to build that relationship and it allows things to get in in a timely manner. Review collected by and hosted on G2.com. What do you dislike about CallTower? I do not have any complaints as everything ran extremely smooth and all our questions were answered so quickly. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? We as a company do have not issues. We only had a few bumps in the process that were not major but were addressed and fixed promptly. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11729478/official_response/edit) Thank you for sharing your experience with CallTower. We’re glad to hear the process felt organized from the very beginning and that having a dedicated person to work with made things smooth and timely for you. It’s also great to know that any small bumps along the way were quickly resolved. We truly appreciate your feedback and the opportunity to support your team. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brian W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian W.") BW Brian W. IT Manager Mid-Market (51-1000 emp.) 10/24/2025 "Reliable Service and Great Value, But Hardware Delivery Needs Improvement" 4.5/5 What do you like best about CallTower? This has been a mostly worry-free service for us since our implementation. Service is effective, account management is relatively easy, pricing is good. Review collected by and hosted on G2.com. What do you dislike about CallTower? If there was one nit to pick it would be around hardware timing - any time we need replacement phones it always takes longer than it should - both the ordering process and the shipping timeline. That's a definite area of improvement. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? It provides our Teams calling platform. While hard phones are virtually gone from our environment, the overall layout remains sound. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11856439/official_response/edit) Thank you for sharing your experience with us! We’re happy to hear CallTower has been a reliable, worry-free solution and that you’re finding value in our pricing and account management. We appreciate your honest feedback about hardware delivery — that’s helpful insight we’ll share with our operations team to improve turnaround times. It’s great to know our Teams calling platform continues to serve your organization well. Thanks again for being part of the CallTower community! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Dennis S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dennis S.") DS Dennis S. Network Engineer Project Manager Mid-Market (51-1000 emp.) 7/25/2025 "Review of CallTower transition with Microsoft Teams integration in GCC High" 4/5 What do you like best about CallTower? CallTower is one of a few companies that support GCC High Teams environment. It was very easy to transition from our TSP to the Call Tower Teams solution. The service has been very good and we are quite happy with the overall experience. Review collected by and hosted on G2.com. What do you dislike about CallTower? This is not in inexpensive service, and there are some costs that are not seen on the Teams backend like Microsoft licensing that have annual fees. Overall the costs have been significantly reduced on the calling side, but the licensing costs have increased. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? With Call Tower we no longer needed a dedicated telephone service. It integrated directly into our Micrososft Teams environment. This did not require any additional software or hardware onprem and the integration in Teams has been very seamless for our company. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11434322/official_response/edit) Thank you so much for your thoughtful review and for choosing CallTower to support your GCC High Teams environment! We're thrilled to hear that your transition to our solution was smooth and that you've had a positive experience with our service. We truly understand the importance of transparency when it comes to costs, especially in highly secure environments like GCC High. Your feedback regarding licensing clarity is greatly appreciated, and we’re continuously working to make these aspects more visible and easier to manage for our customers. It’s great to know that our direct Teams integration eliminated the need for additional on-prem hardware and provided a seamless, cloud-based voice experience. Helping organizations streamline their communications while maintaining compliance and security is exactly what we aim to do. —The CallTower Team Current UserValidated ReviewerIncentivizedSource: Seller invite ![darshan c.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "darshan c.") DC darshan c. 9/25/2025 "Affordable Simplicity with Great Support" 4.5/5 What do you like best about CallTower? I appreciate CallTower’s awesome and very helpful service as I use it at my company. I love the simplicity of the portal, which makes user interaction easy and efficient. The updates sent directly to my email are incredibly useful, keeping me informed. The setup process is straightforward and cost-effective, making CallTower an affordable solution for the organization. Review collected by and hosted on G2.com. What do you dislike about CallTower? I find some challenges with the tech support system, particularly that if we don't respond quickly to a case, it gets closed within an hour. This is especially problematic for priority one and priority two issues, where more time is needed to address and resolve concerns adequately. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? I find CallTower solves inbound and outbound issues while providing clear guidance on our infrastructure. The portal is simple to use, and the service is affordable for our organization. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11729926/official_response/edit) Thank you for sharing your experience with CallTower! We’re delighted to hear that you value the simplicity of our portal, the ease of setup, and the affordability of our solutions. It’s also great to know our email updates and straightforward processes are helping your organization stay informed and efficient. We appreciate your feedback regarding the support case closure timelines. We understand the importance of having flexibility on priority issues, and your input helps us refine our processes to better meet customer needs. Our team is committed to ensuring every interaction supports your success, and we’ll continue working to improve in this area. We’re glad CallTower is making a difference for your organization by resolving inbound and outbound challenges while delivering a clear, user-friendly experience. Thank you again for choosing CallTower—we’re excited to continue supporting your communication needs! Validated ReviewerIncentivizedSource: Seller invite ![Charlie O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie O.") CO Charlie O. 12/16/2025 "Centralizes International Numbers with Swift Support" 4/5 What do you like best about CallTower? I like that CallTower support is prompt, which allows me to have a fast turnaround on business critical issues. The ability to centralize and manage everything myself is also valuable. I found the setup process straightforward. Review collected by and hosted on G2.com. What do you dislike about CallTower? Porting numbers from other carriers has been difficult. I believe it could be improved by sending out updates as and when they come in, not waiting for the customer to ask for an update. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? CallTower allows us to centralize international numbers and manage everything ourselves, with prompt support for fast turnaround on business-critical issues. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12096173/official_response/edit) Thank you for taking the time to share your experience! We’re so glad to hear that you value our prompt support and the ability to centralize and manage your international numbers with ease. It’s great to know that the setup process was straightforward for you—our goal is always to make things as seamless as possible. We appreciate your feedback regarding the porting process and communication updates. Your suggestion is incredibly helpful, and we’ll take it into consideration as we work to improve this aspect of our service. Keeping our customers informed is a priority, and we’ll strive to enhance this experience. Thank you for trusting CallTower to support your business-critical needs. If there’s anything else we can do to assist, please don’t hesitate to reach out! Validated ReviewerIncentivizedSource: Seller invite ![George F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "George F.") GF George F. Mgr. Technology and Innovatioin Enterprise (\> 1000 emp.) 2/12/2026 "Easy-to-Use Portal with Smooth Routing to Teams" 4.5/5 What do you like best about CallTower? Portal ease of use particularly routing to Teams Review collected by and hosted on G2.com. What do you dislike about CallTower? The version of Contact Center we're using Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Operator connect for all US and Cananda users Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12350963/official_response/edit) Thank you for sharing your feedback. Great news to hear that you appreciate our timely invoices. We apologize for any confusion caused by the complexity of the invoices. We will work on making them easier to follow in the future. Regarding the issue with receiving invoices after ending your contract, we are sorry for the oversight. Please provide us with your account details so we can investigate this further and ensure that the issue is resolved promptly. Your satisfaction is important to us, and we want to make sure that all concerns are addressed. Thank you for bringing this to our attention. 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