--- title: CallTower Reviews meta\_title: 'CallTower Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 377 reviews by the users' company size, role or industry to find out how CallTower works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 377 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### CallTower Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. [(56 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews) Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. [(49 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews) Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. [(39 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398987&qs=pros-and-cons#reviews) Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. [(37 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399701&qs=pros-and-cons#reviews) Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. [(35 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398441&qs=pros-and-cons#reviews) Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. [(16 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews) Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. [(12 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. [(12 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398319&qs=pros-and-cons#reviews) Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. [(11 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399138&qs=pros-and-cons#reviews) Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. [(11 mentions)](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398697&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CallTower ##### 1. Customer Support Users highlight the **outstanding customer support** from CallTower, ensuring a seamless onboarding and troubleshooting experience. [ See 56 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398213&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ##### 2. Helpful Users find CallTower's **efficient customer service** invaluable, appreciating their professionalism and support for Microsoft offerings. [ See 49 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398236&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s AO AB O. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Team Calls with Exceptional Support" What do you like about CallTower? I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super eas ##### 3. Reliability Users value the **reliable VoIP and UCaaS services** of CallTower, ensuring seamless communication for business operations. [ See 39 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398987&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you like about CallTower? CallTower has incredible coverage across the US. We work with CallTower supporting a Fortune 200 company in the retail space. We're in over 800 rat ##### 4. Ease of Use Users commend the **ease of use** of CallTower, facilitating efficient self-service and smooth communication for teams. [ See 37 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399701&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s AO AB O. Mid-Market (51-1000 emp.) 5.0/5 "Effortless Team Calls with Exceptional Support" What do you like about CallTower? I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super eas ##### 5. Customer Service Users appreciate the **excellent customer service** of CallTower, noting quick responses and helpful support from real people. [ See 35 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398441&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you like about CallTower? I like the cost and the service that CallTower provides. We need phone service, and CallTower provides low-cost, good quality phone service and tech s ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you like about CallTower? Other than my company making changes, the software is reliable and works. Support is quick to reply and their customer service is top knotch. ### 5 Cons or Disadvantages of CallTower ##### 1. Customer Service Users experience **slow and inadequate customer service** , facing delays in support and unresolved issues. [ See 16 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399394&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Call Tower and Call Center Agent - They just work like they should" What do you dislike about CallTower? Wish we had access to more local features to self service, but a simple ticket into Customer service and changes are made. Example is adding a greetin ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you dislike about CallTower? There are two areas: some of their support systems need updating. We can only open tickets via email. ##### 2. Billing Issues Users report **billing issues** with CallTower, citing confusion and delays in receiving accurate invoices. [ See 12 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399193&qs=pros-and-cons#reviews) See Related User Reviews JW jpw@clpinc.com W. Mid-Market (51-1000 emp.) 4.0/5 "Efficient Call Management with Quick Issue Response" What do you dislike about CallTower? I find visibility in billing to be an issue. ![Judithe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Judithe W.") JW Judithe W. Mid-Market (51-1000 emp.) 4.0/5 "Timely Invoices That Keep Us Paying on Time" What do you dislike about CallTower? The invoices are sometime hard to follow ##### 3. Poor Customer Support Users express frustration with **poor customer support** , as assistance is often unhelpful and issues remain unresolved. [ See 12 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398319&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptional Nationwide Coverage and Support for Large Enterprises" What do you dislike about CallTower? There are two areas: some of their support systems need updating. We can only open tickets via email. ![Lauren D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren D.") LD Lauren D. 2.0/5 "Responsive Support, but Needs Improvement on Issue Resolution" What do you dislike about CallTower? The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians ##### 4. Lack of Intuitiveness Users find the **lack of intuitiveness** in CallTower's admin portal hinders easy management of DIDs and tasks. [ See 11 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1399138&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you dislike about CallTower? The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate JH Justin H. 4.5/5 "Seamless Switch with Top-Notch Support" What do you dislike about CallTower? I think the billing center for managing bills and invoices could use a little bit of love. The interface is just a little slow and clunky. It looks a ##### 5. Long Wait Times Users experience **long wait times** for support and hardware, impacting overall satisfaction with CallTower's services. [ See 11 mentions ](https://www.g2.com/products/calltower/reviews?filters%5Bsentiment_snippet%5D=1398697&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Cost-Effective Service with Setup Hurdles" What do you dislike about CallTower? The CallTower CT connect portal where we administer our phone numbers is antiquated and it has several friction points. It's just not easy to navigate ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Reliable Service That Delivers Consistently" What do you dislike about CallTower? new request for new number take forever also no account manager that check on the service with costumer ![Mir S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mir S.") MS Mir S. Project/Systems Engineer Mid-Market (51-1000 emp.) 4/22/2026 "Extremely Quick Support That Makes Things Right" 4.5/5 What do you like best about CallTower? Their support is extremely quick to help and make things right if and when things don’t go according to plan Review collected by and hosted on G2.com. What do you dislike about CallTower? I wish texting features were included in their plans Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? It bridges the gap between internal teams communication and our customers Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12670345/official_response/edit) Thank you for taking the time to share your feedback. We are glad to hear that our support team has been extremely quick to help and make things right whenever something does not go as planned. Providing fast and reliable support is a priority for us, and it is great to know that it has been a strong part of your experience. We also appreciate your honesty about the texting features you wish were included. Feedback like this helps guide our product improvements, and we will make sure your suggestion is shared with the team as we continue to explore ways to expand our communication tools. It is great to hear that CallTower is helping bridge the gap between your internal teams and your customers. Creating smoother and more connected communication is exactly what we aim to support, and we are grateful to be part of that process for you. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") AC Verified User in Computer Networking Small-Business (50 or fewer emp.) 5/19/2026 "Professionalism and flexibility, with turnkey solutions" 4/5 What do you like best about CallTower? Their professionalism and flexibility in handling complex requests such as post-implementation support and the development of turnkey solutions Review collected by and hosted on G2.com. What do you dislike about CallTower? For now, I have had a good experience with them, maybe improve the documentation in French a little. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? they have implemented an SSO integration that has strengthened the security of our systems, particularly Genesys Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12836343/official_response/edit) Thank you for your kind feedback. We appreciate you highlighting our team’s professionalism and flexibility, especially when supporting complex needs and delivering turnkey solutions. It’s great to hear your experience has been positive so far. We also value your input on improving our French documentation and will share this with our team as we continue to enhance our resources. Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Jimmie J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jimmie J.") JJ Jimmie J. Senior Manager, IT Infrastructure and Cyber Security Mid-Market (51-1000 emp.) 7/7/2026 "Easy-to-Use Portal with a Great User Interface" 5/5 What do you like best about CallTower? Ease of use and the user interface when accessing the portal. Review collected by and hosted on G2.com. What do you dislike about CallTower? I have no complaints. Service is sufficient for GF. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? CT solved our problem in 2024 when we switched to using their service for MS Teams. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-13072113/official_response/edit) Thank you for the review! We're happy to hear that the portal has been easy to use and that your experience with our service has been a positive one. Knowing that we were able to help support your move to Microsoft Teams makes this feedback especially meaningful. We appreciate your trust in CallTower and look forward to continuing to support your team. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 4/30/2025 "Reliable Voice Integration for Microsoft Teams" 0/5 What do you like best about CallTower? I find CallTower to be an excellent platform for streamlining our telecommunications, especially when linking phone numbers to Microsoft Teams. Its VOIP services are integrated reliably with Teams, which makes it a dependable choice for our communications needs. One of its standout features is the smooth handling of phone number provisioning, porting, and routing. Additionally, I appreciate the ease of managing day-to-day tasks like assigning phone numbers and overseeing routine changes, despite the portal's potential for improved intuitiveness. The service is consistently reliable and well-integrated, contributing to a strong support system. Review collected by and hosted on G2.com. What do you dislike about CallTower? I find that the admin portal could be more intuitive, especially when managing larger batches of numbers or making routing changes. While the current management and day-to-day user experience with CallTower is generally straightforward, the portal's usability could be improved to make these tasks easier. Additionally, I believe there's room for improvement in port transparency, which would enhance the overall experience. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? I find CallTower streamlines telecommunications with reliable phone number management integrated into Microsoft Teams, making provisioning, porting, and routing smooth. Managing users and routine changes is straightforward, though the admin portal could be more intuitive. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11104484/official_response/edit) Thank you for taking the time to share your experience with CallTower! We're glad to hear that our reliable communication solutions and support have met your expectations. Your feedback regarding the web portal is appreciated—we're continuously working to enhance the user experience and will share your input with our development team. It's great to know that enabling Direct Inward Dialing (DID) through Microsoft Teams is helping to streamline your communication infrastructure. We’re proud to be part of your journey toward greater efficiency! 11/17/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Michael A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael A.") MA Michael A. Vigor Marine Group Vice President of Information Technology Mid-Market (51-1000 emp.) 7/7/2026 "Supports GCC High with Microsoft Tenant Seamlessly" 4/5 What do you like best about CallTower? Can Support GCC High with Microsoft Tenant Review collected by and hosted on G2.com. What do you dislike about CallTower? Would like to see the cost go down some for the GCC High Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Allowing us to use Microsoft Team calling in the GCC High Tenant Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-13072952/official_response/edit) Thank you for your review. We're pleased to hear CallTower has helped your team successfully use Microsoft Teams Calling within a GCC High tenant. We appreciate your feedback on pricing and will share it with our team. Thanks for being a valued customer. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 4/23/2024 "One of the best in the industry:" 4/5 What do you like best about CallTower? CallTower staff are knowledgeable and responsive. It feels like they are interested in partnership, not just being a vendor. Their integration with Microsoft is top notch and unlike most other providers. The broad range of services they offer are icing on the cake. Review collected by and hosted on G2.com. What do you dislike about CallTower? There is too much emphasis on self-service and not enough direct customer support. Relying on a portal for nearly every task is frustrating, especially since the portals are hard to navigate and often require switching between several different interfaces. It becomes extremely challenging to obtain operationalized reporting from any source, making it difficult to truly understand how your services are performing. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? They are our partner for leveraging MS Teams for voice, and their plans and pricing are very competitive in the marketplace. In addition, we make use of their fax services, text-to-Teams integration, virtual analog phone services, and virtual fax services. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-9566536/official_response/edit) Thank you for your feedback! Providing excellent service and support is a top priority for us, and we're glad to hear that we're meeting your expectations in these areas. We're sorry to hear that you've experienced difficulties deciphering certain billing actions within our portals. Your feedback is invaluable, and we will work to enhance the clarity and depth of information provided in our portals to better meet your needs. It's great to hear that our MS Teams voice solutions are benefiting your organization. We strive to offer competitive plans and pricing to ensure our customers receive the best value in the market. Thank you for choosing CallTower as your partner, and we look forward to continuing to support your business needs! 11/17/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bob H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bob H.") BH Bob H. President Mid-Market (51-1000 emp.) 7/7/2026 "Calltower has been great to work with!" 5/5 What do you like best about CallTower? Very responsive to our needs. Our customers appreciate Calltower. Review collected by and hosted on G2.com. What do you dislike about CallTower? We have no issues with Calltower. They are responsive to our needs. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? Great product for use with Webex Calling Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-10786982/official_response/edit) Thank you for the kind words and for taking the time to leave a review. We're glad to hear that our team's responsiveness has made a positive impact and that your customers are seeing value in the solution as well. It's great to know that CallTower and Webex Calling are helping support your business needs. We appreciate your partnership and look forward to continuing to support your team. Validated ReviewerIncentivizedSource: Seller invite AO AB O. Cyber Security Analyst Mid-Market (51-1000 emp.) 10/24/2025 "Effortless Team Calls with Exceptional Support" 5/5 What do you like best about CallTower? I like CallTower for its easy porting which makes configuration for admins simple. I also appreciate the support they provide. The setup was super easy, which is a huge plus. Review collected by and hosted on G2.com. What do you dislike about CallTower? None Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? CallTower improves Teams calls with superlandline calling and integrates with Microsoft Teams. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11857335/official_response/edit) Thanks so much for sharing your experience! We’re really glad to hear you find our support team and admin portal easy to work with — that’s exactly what we aim for. We appreciate the note about MFA too; we’re always looking for ways to make security improvements as smooth as possible for our users. It’s great to know CallTower’s telephony solutions are helping keep your communication running seamlessly. 3/18/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joshua W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua W.") JW Joshua W. 10/24/2025 "Efficient License Procurement with Call Quality Support Challenges" 4/5 What do you like best about CallTower? I really appreciate the marketplace and the ability to self-serve with licenses that CallTower offers. This functionality allows us to obtain licenses efficiently without having to rely on quotes or reach out to someone for assistance. It's a significant time-saver for my team and me. The process of procuring telephone lines has been smooth, and any initial challenges we faced with license procurement were quickly resolved. Furthermore, CallTower excellently solves onboarding processes and call quality issues, making overall communication within our teams more effective. I find the integration with Microsoft Teams particularly useful, enabling us to leverage its capabilities seamlessly. All these factors combined make CallTower an appealing choice that I would consider repurchasing and recommend to others. Review collected by and hosted on G2.com. What do you dislike about CallTower? I find the support for nuanced call quality issues lacking. Reaching out for detailed assistance in this area isn't as smooth as I would hope. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? CallTower streamlines onboarding and resolves call quality issues, enhancing user setup and communication efficiency. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-11857035/official_response/edit) Thank you for taking the time to share such a detailed review! We’re thrilled to hear that our marketplace and self-service license options have made things easier for your team — that’s exactly what we strive for. It’s also great to know you’re seeing value in our Microsoft Teams integration and onboarding experience. We truly appreciate your feedback about call quality support and will share it with our service team to help us improve responsiveness in those nuanced situations. Your insights help us continue to grow and deliver a better experience for every customer. Thanks again for choosing CallTower — we’re glad to have you with us! Validated ReviewerIncentivizedSource: Seller invite ![Lauren D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren D.") LD Lauren D. 2/12/2026 "Responsive Support, but Needs Improvement on Issue Resolution" 2/5 What do you like best about CallTower? I like the speed at which I get a response from service technicians and specific individuals I have worked with. Overall, Lotus is by far the best technician I have worked with, and the way she handles situations reflects responsive and effective communication. Review collected by and hosted on G2.com. What do you dislike about CallTower? The minimum requirements for texting-related issues are too strict and feel bad from a customer point of view. When requesting assistance, technicians sometimes assume I mean something beyond their scope and say there's no help available, rather than asking for clarification. Review collected by and hosted on G2.com. What problems is CallTower solving and how is that benefiting you? CallTower provides service for our calling and texting needs. Review collected by and hosted on G2.com. Show More Response from Tonya W. of CallTower [Editedit](https://www.g2.com/survey_responses/calltower-review-12351637/official_response/edit) Thank you for sharing your feedback with us. We're happy to hear about your positive experiences with our responsive support team, especially with Lotus. We appreciate your constructive criticism regarding the issue resolution process and will certainly look into ways to improve our communication and understanding of customer concerns. Your insights are invaluable in helping us enhance our services. If you have any specific examples or suggestions, please contact us ad we are committed to providing the best possible support experience for you. Thank you for choosing CallTower for your calling and texting needs. 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