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Compare CallidusCloud Clicktools and Medallia Customer Experience 
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At a Glance
Market Segments
Enterprise (47.6% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
CallidusCloud Clicktools
Star Rating
(66)4.3 out of 5
Market Segments
Enterprise (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CallidusCloud ClicktoolsMedallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceCallidusCloud Clicktools vs Medallia Customer Experience
When assessing the two solutions, reviewers found Medallia Customer Experience easier to use. However, CallidusCloud Clicktools is easier to set up and administer. Reviewers also preferred doing business with CallidusCloud Clicktools overall.
- Reviewers felt that Medallia Customer Experience meets the needs of their business better than CallidusCloud Clicktools.
- When comparing quality of ongoing product support, reviewers felt that CallidusCloud Clicktools is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over CallidusCloud Clicktools.
Pricing
Entry-Level Pricing
CallidusCloud Clicktools
No pricing availableMedallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
CallidusCloud Clicktools
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.4
62
8.7
130
Ease of Use
8.4
62
8.6
140
Ease of Setup
7.9
45
7.2
98
Ease of Admin
8.3
46
7.7
75
Quality of Support
9.0
52
8.5
113
Has the product been a good partner in doing business?
9.1
42
8.6
78
Product Direction (% positive)
7.3
60
9.5
125
Features by Category
Analytics
Not enough data
9.4
51
Not enough data
9.2
51
Not enough data
8.7
46
Not enough data
5.9
41
Customization
Not enough data
8.3
46
Not enough data
7.9
45
Not enough data
8.5
43
Not enough data
8.5
39
Generative AI
Not enough data
6.5
21
Not enough data
6.5
22
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Feedback Analysis
Not enough data
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Feedback Sources
Not enough data
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Generative AI
Not enough data
6.7
20
Not enough data
6.6
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Feature Not Available
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
CallidusCloud Clicktools and Medallia Customer Experience share no categories
Unique Categories
CallidusCloud Clicktools is categorized as Enterprise Feedback Management
Medallia Customer Experience is categorized as Feedback Analytics and Experience Management
Reviews
Reviewers' Company Size
CallidusCloud Clicktools
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.5%
Information Technology and Services
15.4%
Printing
4.6%
Non-Profit Organization Management
4.6%
Internet
4.6%
Other
52.3%
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Alternatives
Discussions
CallidusCloud Clicktools has no discussions with answers
Medallia Customer Experience has no discussions with answers
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