Link copied to clipboard # CallidusCloud Clicktools vs Medallia Customer Experience Comparison - What are their main differences? Share [ Export ](/compare/calliduscloud-clicktools/medallia-customer-experience/export.csv) CallidusCloud ClicktoolsMedallia Customer Experience[+ Add Product](#) Pricing **CallidusCloud Clicktools** No pricing available **Medallia Customer Experience** Free Trial **Contact Us** Per Year ยท Medallia Experience Cloud **Pricing Insights** from reviews Time to Implement **CallidusCloud Clicktools** 1 monthFaster Based on 6 responses **Medallia Customer Experience** 5 months Based on 18 responses Return on Investment **CallidusCloud Clicktools** 15 months4 months sooner Based on 9 responses **Medallia Customer Experience** 19 months Based on 14 responses Perceived Cost **CallidusCloud Clicktools** $$$$$ **Medallia Customer Experience** $$$$$ Average Discount **CallidusCloud Clicktools** 7% **Medallia Customer Experience** 10%3% more ![CallidusCloud Clicktools](https://images.g2crowd.com/uploads/product/hd_favicon/b5f8f986beca96ab0027c693ee762fb9/calliduscloud-clicktools.svg "CallidusCloud Clicktools") ![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **CallidusCloud Clicktools** Not enough data **Medallia Customer Experience** [ Feedback Management (17) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120894&qs=pros-and-cons#reviews)[ Helpful (16) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120176&qs=pros-and-cons#reviews)[ Learning Curve (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120020&qs=pros-and-cons#reviews)[ Limitations (6) ](https://www.g2.com/products/medallia-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1120702&qs=pros-and-cons#reviews) Integrations **CallidusCloud Clicktools** Not enough data **Medallia Customer Experience** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_eec7306010aa74e9dc20e6151e30e3bd/fjord.jpeg "Product Avatar Image") Accenture Song (formerly... ](https://www.g2.com/products/accenture-song-formerly-fjord/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-experience-manager.png "Product Avatar Image") Adobe ](https://www.g2.com/products/adobe-experience-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ View all ](https://www.g2.com/products/medallia-customer-experience/integrations) Screenshots **CallidusCloud Clicktools** ![CallidusCloud Clicktools screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/22958/uploads_2F124aa125-c693-4784-8e9e-c5a8126a1445_2FCT-survey-builder.png) **Medallia Customer Experience** ![Medallia Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1338912/Screenshot-2023-09-13-at-2.05.00-PM.png) **Ratings** from reviews Meets Requirements **CallidusCloud Clicktools** 8.4 8.462 **Medallia Customer Experience** 8.7 8.7155 Ease of Use **CallidusCloud Clicktools** 8.4 8.462 **Medallia Customer Experience** 8.6 8.6165 Ease of Setup **CallidusCloud Clicktools** 7.9 7.945 **Medallia Customer Experience** 7.4 7.4120 Ease of Admin **CallidusCloud Clicktools** 8.3 8.346 **Medallia Customer Experience** 7.7 7.786 Quality of Support **CallidusCloud Clicktools** 9.0 9.052 **Medallia Customer Experience** 8.6 8.6138 Has the product been a good partner in doing business? **CallidusCloud Clicktools** 9.1 9.142 **Medallia Customer Experience** 8.7 8.790 Product Direction (% positive) **CallidusCloud Clicktools** 7.3 7.360 **Medallia Customer Experience** 9.5 9.5149 **Features** ratings from reviews Experience Management Not enough data 8.1 76 Feedback Analytics Not enough data 8.1 59 Enterprise Feedback Management 7.7 5 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 34.9% Enterprise(\> 1000 emp.) 47.6% Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 34.9% Enterprise(\> 1000 emp.) 47.6% Small-Business(50 or fewer emp.) 9.7% Mid-Market(51-1000 emp.) 21.5% Enterprise(\> 1000 emp.) 68.7% Small-Business(50 or fewer emp.) 9.7% Mid-Market(51-1000 emp.) 21.5% Enterprise(\> 1000 emp.) 68.7% **Reviewers' Industry** [![CallidusCloud Clicktools](https://images.g2crowd.com/uploads/product/hd_favicon/b5f8f986beca96ab0027c693ee762fb9/calliduscloud-clicktools.svg "CallidusCloud Clicktools")](https://www.g2.com/products/calliduscloud-clicktools/reviews) CallidusCloud Clicktools Computer Software 18.5% Information Technology and Services 15.4% Printing 4.6% Non-Profit Organization Management 4.6% Electrical/Electronic Manufacturing 4.6% Other 52.3% [![Medallia Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8b51395a78dd593b61bd23efdd512d12/medallia-customer-experience.svg "Medallia Customer Experience")](https://www.g2.com/products/medallia-customer-experience/reviews) Medallia Customer Experience Hospitality 13.5% Financial Services 11.5% Information Technology and Services 7.3% Retail 6.8% Insurance 5.7% Other 55.2% Alternatives **CallidusCloud Clicktools Alternatives** ![UserVoice](https://images.g2crowd.com/uploads/product/hd_favicon/454fc7716651873ba90fb76cd24aa3dd/uservoice.svg "UserVoice") [ UserVoice ](/products/uservoice/reviews) ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") [ UserTesting ](/products/usertesting/reviews) ![Salesforce Service Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Salesforce Service Cloud") [ Salesforce Service Cloud ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) ![HubSpot Service Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-service-hub.svg "HubSpot Service Hub") [ Service Hub ](/products/hubspot-service-hub/reviews) **Medallia Customer Experience Alternatives** ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") [ AskNicely ](/products/asknicely/reviews) ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") [ Qualtrics Customer Experience ](/products/qualtrics-customer-experience/reviews) ![InMoment Experience Improvement (XI) Platform](https://images.g2crowd.com/uploads/product/hd_favicon/10777a1508e330761fe8a92a5a22bdc8/inmoment-experience-improvement-xi-platform.svg "InMoment Experience Improvement (XI) Platform") [ InMoment Experience... ](/products/inmoment-experience-improvement-xi-platform/reviews) ![Birdeye](https://images.g2crowd.com/uploads/product/hd_favicon/514fe0a03abf96030f2ff069dc84ec93/birdeye.svg "Birdeye") [ Birdeye ](/products/birdeye/reviews) ## CallidusCloud Clicktools vs Medallia Customer Experience When assessing the two solutions, reviewers found Medallia Customer Experience easier to use. However, CallidusCloud Clicktools is easier to set up and administer. Reviewers also preferred doing business with CallidusCloud Clicktools overall. - Reviewers felt that Medallia Customer Experience meets the needs of their business better than CallidusCloud Clicktools. - When comparing quality of ongoing product support, reviewers felt that CallidusCloud Clicktools is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Medallia Customer Experience over CallidusCloud Clicktools.