It provides real time changes to my day and the ease of use is one of the best.

The customer support is easy to contact and the frequency of use is daily.

There are a number of features that provides a great opportunity to customize selections. Review collected by and hosted on G2.com.

Calabrio ONE users have reported several dislikes including: cumbersome scheduling processes, inaccurate data analysis, slow loading times, and limited features in certain areas. Some users also find the interface confusing and the terminology inconsistent. Additionally, the cost of some features and the limitations of the API are also points of criticism. Review collected by and hosted on G2.com.

that i can request a shift swap with my teammates Review collected by and hosted on G2.com.

that is in another time zone than my actual time zone Review collected by and hosted on G2.com.

I use Calabrio ONE for QA purposes — and the transcription accuracy is excellent, so evaluations are precise. It’s easy to navigate: finding calls and filtering is fast and intuitive, especially for QA searches and coaching use cases

Reporting is robust and fast—I can pull insights and coach metrics without delay. Its really easy to navigate. I am still getting use to the insight feature.

Currently on a trial for auto qm. Auto QM and Interaction Summary features automate evaluation and summarization of interactions, reducing manual work and increasing consistency in scoring is a big plus for our quality team in general. I am loving the technology. Review collected by and hosted on G2.com.

I haven't found anything that I dislike. Review collected by and hosted on G2.com.

I use Calabrio ONE for performance tracking with chat agents, and it provides me with productivity gain. I like the customer impact and productivity gain it offers. It's a great product that helps me reduce manual tasks, and the setup was easy. Review collected by and hosted on G2.com.

not applicable Review collected by and hosted on G2.com.

One of the best things I like about Calabrio One is having a Unified Platform without having to switch between different systems - WFM scheduling, QA call recordings, and analytics are all in one place. Review collected by and hosted on G2.com.

The Classic WFM version of Calabrio One could use an upgrade i.e. Forecasting and agent schedule management can be slightly cumbersome. It's still a valuable platform, but improving minor areas would make it much more practical for day-to-day workforce-related management. From what I've seen of their new WFM, there have been some new improved enhancements that may be worth looking into. The great news is we'll be staying the Calabrio Family and be upgrading to new WFM this year! Review collected by and hosted on G2.com.

enhancement in customer service by quality monitoring with agent management under one platform. Review collected by and hosted on G2.com.

sometimes face difficulties in handling large datesets Review collected by and hosted on G2.com.

I like that Calabrio ONE is easy to use, which is great for daily scheduling of team activities. The setup was smooth since the setup team took care of everything, and we just needed to coordinate with IT. Review collected by and hosted on G2.com.

I find the meeting module could be improved. Review collected by and hosted on G2.com.

Oddly the thing I like best isn't any one feature, it's the responsiveness of the Calabrio team. Their Ideas Portal allows you to add ideas on improvements or features you'd like to see in the future. Calabrio releases new features and upgrades at least twice a year and there's a good chance one of your ideas can be included. They really listen to their customers. The community is amazing. Every month they have a Linkup where Calabrio users can ask questions, get advice, share examples of dashboards/reports, find out about new updates, what's on the roadmap. Those sessions have been hugely helpful! Besides that though, the WFM product is great to work with, and with AI being introduced in the web platform, it can lighten the forecaster's load to focus on other things.

Overall a really easy system to use. The implementation was pretty good as far as implementations go. The engineers really listened to what we needed to get out of our telephony feed and created codes that we could understand and manage post implementation. Any issues we've raised through tickets since, have been addressed in a timely manner and they don't leave you hanging.

I use the WFM platform every day as well as the new reporting platform Insights and rarely have issues. A really easy system to learn how to use and the more you use it, the more you learn about your business! Review collected by and hosted on G2.com.

Not much to dislike. Sometimes features are rolled out a bit prematurely, with need for improvement. But the community calls, Ideas Portal are great ways to suggest improvements and ideas to make them work better. A few wish list items for sure: to be able to notate each event added, that you could choose the adherence calculation being used in the MyTime App. But these are just gravy, all in all a great WFM system. Review collected by and hosted on G2.com.

I am interested in using Calabrio ONE for Auto QM and trending topics, sentiment analysis, and insights. Review collected by and hosted on G2.com.

There are several features we would like to use; however, they are at an additional cost. WFM was not easy to set up. Review collected by and hosted on G2.com.

I find Calabrio ONE really flexible. It helps me a lot with shifting teams and reacting to issues effectively. Review collected by and hosted on G2.com.

Sometimes it's hard to integrate into host CRMs, and self-learning to integrate can be difficult. The initial setup was quite challenging. Review collected by and hosted on G2.com.