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G2 recognized Cacoo
Cacoo

By Nulab Inc.

4.5 out of 5 stars

How would you rate your experience with Cacoo?

Cacoo Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Cacoo to be easy to use, appreciating its intuitive interface and quick learning curve. (12 mentions)
Users love the template variety in Cacoo, enabling quick and efficient design without starting from scratch. (11 mentions)
Users find Cacoo's interface intuitive and easy to use, facilitating quick collaboration and effective site mapping. (8 mentions)
Users love Cacoo's versatility, enabling collaborative design and documentation seamlessly across various applications and teams. (7 mentions)
Users appreciate the user-friendly interface and real-time collaboration of Cacoo, making diagramming fun and efficient. (6 mentions)
Users benefit from seamless team collaboration in Cacoo, enhancing communication and productivity in real-time diagramming. (6 mentions)
Users appreciate the easy sharing capabilities of Cacoo, enabling seamless collaboration on diagrams and projects in real-time. (5 mentions)
Users find the limited features in Cacoo's free version restrictive, impacting functionality and usability for more complex needs. (8 mentions)
Users find the missing features in Cacoo limiting, especially for advanced diagramming needs and customization. (7 mentions)
Users find difficult navigation challenging, especially when locating organizers and adding items to concept maps. (4 mentions)
Users are disappointed by the limited templates in Cacoo, hoping for more options in the future. (4 mentions)
Users find Cacoo's complexity overwhelming, especially with advanced features and performance issues during collaborative sessions. (3 mentions)
Users find the difficult movement of elements in Cacoo frustrating, hindering a smooth and efficient workflow. (2 mentions)
Users find the learning curve challenging, especially with the complicated login and UI for connecting shapes. (2 mentions)
Users find the diagramming issues challenging, especially with UI complexities and limited features in the free version. (1 mentions)

Top Pros or Advantages of Cacoo

1. Ease of Use
Users find Cacoo to be easy to use, appreciating its intuitive interface and quick learning curve.
See 12 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"So much to offer for a great low price!!"

What do you like about Cacoo?

Cacoo is Miro, Mural, and Whimsical without the higher price tag. Easy to use, easy to share and teach clients how to add comments, easy for non-techn

Arlynn D.
AD

Arlynn D.

Small-Business (50 or fewer emp.)

5.0/5

"The software has been very helpful as I explore was to support my research efforts."

What do you like about Cacoo?

The upside is that is very user-friendly and intuitive.

2. Templates
Users love the template variety in Cacoo, enabling quick and efficient design without starting from scratch.
See 11 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Lightweight diagramming tool with room to grow"

What do you like about Cacoo?

I really appreciate how easy it is to start working with Cacoo right away. The interface feels intuitive for anyone familiar with collaborative tools

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Great mapping product"

What do you like about Cacoo?

Good for site mapping, easy to use, really useful for large, complex visualisations

3. Intuitive
Users find Cacoo's interface intuitive and easy to use, facilitating quick collaboration and effective site mapping.
See 8 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Lightweight diagramming tool with room to grow"

What do you like about Cacoo?

I really appreciate how easy it is to start working with Cacoo right away. The interface feels intuitive for anyone familiar with collaborative tools

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Useful tool"

What do you like about Cacoo?

It's a useful tool for mapping with a blank canvas feature - I find it particularly useful for site mapping as the charts allow easy movement and to a

4. Versatility
Users love Cacoo's versatility, enabling collaborative design and documentation seamlessly across various applications and teams.
See 7 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"So much to offer for a great low price!!"

What do you like about Cacoo?

Cacoo is Miro, Mural, and Whimsical without the higher price tag. Easy to use, easy to share and teach clients how to add comments, easy for non-techn

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Useful tool"

What do you like about Cacoo?

It's a useful tool for mapping with a blank canvas feature - I find it particularly useful for site mapping as the charts allow easy movement and to a

5. Diagramming
Users appreciate the user-friendly interface and real-time collaboration of Cacoo, making diagramming fun and efficient.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Useful tool"

What do you like about Cacoo?

It's a useful tool for mapping with a blank canvas feature - I find it particularly useful for site mapping as the charts allow easy movement and to a

Tej P.
TP

Tej P.

Mid-Market (51-1000 emp.)

5.0/5

"Cacoo: A Simple and Effective Tool for Collaborative Diagramming"

What do you like about Cacoo?

Cacoo stands out for its user-friendly interface and easy-to-use design tools, making it accessible even for those with little to no experience in cre

6. Team Collaboration
Users benefit from seamless team collaboration in Cacoo, enhancing communication and productivity in real-time diagramming.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Cacoo Review"

What do you like about Cacoo?

Online based collaborate digram tool. Mainly useful features, pre designed templates and integrations for google drive, etc..

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Great for visual collaboration and real-time diagrams"

What do you like about Cacoo?

Cacoo is intuitive and fast, with a beautiful and clean interface that makes it easy to collaborate on diagrams in real time. I particularly appreciat

7. Easy Sharing
Users appreciate the easy sharing capabilities of Cacoo, enabling seamless collaboration on diagrams and projects in real-time.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"So much to offer for a great low price!!"

What do you like about Cacoo?

Cacoo is Miro, Mural, and Whimsical without the higher price tag. Easy to use, easy to share and teach clients how to add comments, easy for non-techn

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Useful tool"

What do you like about Cacoo?

It's a useful tool for mapping with a blank canvas feature - I find it particularly useful for site mapping as the charts allow easy movement and to a

Top Cons or Disadvantages of Cacoo

1. Limited Features
Users find the limited features in Cacoo's free version restrictive, impacting functionality and usability for more complex needs.
See 8 mentions

See Related User Reviews

Canddy M.
CM

Canddy M.

Small-Business (50 or fewer emp.)

5.0/5

"It is beginner-friendly and easy to navigate. I enjoyed using it."

What do you dislike about Cacoo?

The free plan is limited to only 6 sheets

Tej P.
TP

Tej P.

Mid-Market (51-1000 emp.)

5.0/5

"Cacoo: A Simple and Effective Tool for Collaborative Diagramming"

What do you dislike about Cacoo?

The main drawback is that some advanced features, like more sophisticated diagram elements or exporting to certain formats, are only available in the

2. Missing Features
Users find the missing features in Cacoo limiting, especially for advanced diagramming needs and customization.
See 7 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Useful tool"

What do you dislike about Cacoo?

The limited number of diagrams for the free version isn't ideal (though I do understand why). While it's great for larger /complex site maps it can be

Tej P.
TP

Tej P.

Mid-Market (51-1000 emp.)

5.0/5

"Cacoo: A Simple and Effective Tool for Collaborative Diagramming"

What do you dislike about Cacoo?

The main drawback is that some advanced features, like more sophisticated diagram elements or exporting to certain formats, are only available in the

3. Difficult Navigation
Users find difficult navigation challenging, especially when locating organizers and adding items to concept maps.
See 4 mentions

See Related User Reviews

Mike R.
MR

Mike R.

Small-Business (50 or fewer emp.)

5.0/5

"Excelent, easy to use"

What do you dislike about Cacoo?

Since it was bought the login process got some more layers and it can be, sometimes, a bit annoying but its not a major issue.

LM

Lachie M.

Small-Business (50 or fewer emp.)

4.0/5

"Very easy to create concept maps"

What do you dislike about Cacoo?

I think that it should be easier to add new items to the concept map, it is quite time consuming to do so

4. Limited Templates
Users are disappointed by the limited templates in Cacoo, hoping for more options in the future.
See 4 mentions

See Related User Reviews

Canddy M.
CM

Canddy M.

Small-Business (50 or fewer emp.)

5.0/5

"It is beginner-friendly and easy to navigate. I enjoyed using it."

What do you dislike about Cacoo?

The free plan is limited to only 6 sheets

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Useful tool"

What do you dislike about Cacoo?

The limited number of diagrams for the free version isn't ideal (though I do understand why). While it's great for larger /complex site maps it can be

5. Complexity
Users find Cacoo's complexity overwhelming, especially with advanced features and performance issues during collaborative sessions.
See 3 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Useful tool"

What do you dislike about Cacoo?

The limited number of diagrams for the free version isn't ideal (though I do understand why). While it's great for larger /complex site maps it can be

Manu A.
MA

Manu A.

Small-Business (50 or fewer emp.)

2.5/5

"Cacoo offers excellent value for your money."

What do you dislike about Cacoo?

One downside of Cacoo is that its advanced features can be overwhelming for new users,

6. Difficult Movement
Users find the difficult movement of elements in Cacoo frustrating, hindering a smooth and efficient workflow.
See 2 mentions

See Related User Reviews

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Cacoo Review"

What do you dislike about Cacoo?

The diagram is suitable for organizing work into organizational units and sharing work, but it feels difficult to use lightly as an individual.

Poltekkes M.
PM

Poltekkes M.

Mid-Market (51-1000 emp.)

5.0/5

"Using library for conceptual system design"

What do you dislike about Cacoo?

This application does not include conceptual design in the Data Flow Diagram library menu, which describes the context diagram in the system. making i

7. Learning Curve
Users find the learning curve challenging, especially with the complicated login and UI for connecting shapes.
See 2 mentions

See Related User Reviews

Mike R.
MR

Mike R.

Small-Business (50 or fewer emp.)

5.0/5

"Excelent, easy to use"

What do you dislike about Cacoo?

Since it was bought the login process got some more layers and it can be, sometimes, a bit annoying but its not a major issue.

Manu A.
MA

Manu A.

Small-Business (50 or fewer emp.)

2.5/5

"Cacoo offers excellent value for your money."

What do you dislike about Cacoo?

One downside of Cacoo is that its advanced features can be overwhelming for new users,

8. Diagramming Issues
Users find the diagramming issues challenging, especially with UI complexities and limited features in the free version.
See 1 mentions

See Related User Reviews

Poltekkes M.
PM

Poltekkes M.

Mid-Market (51-1000 emp.)

5.0/5

"Using library for conceptual system design"

What do you dislike about Cacoo?

This application does not include conceptual design in the Data Flow Diagram library menu, which describes the context diagram in the system. making i

Cacoo Reviews (236)

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Reviews

Cacoo Reviews (236)

View 1 Video Reviews
4.5
236 reviews
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G2 reviews are authentic and verified.
JH
CEO
Small-Business (50 or fewer emp.)
"Cacoo a friendly diagramming tool"
What do you like best about Cacoo?

Cacoo is a versatile and user-friendly online diagramming tool that excels in real-time collaboration. What I like best is how effortlessly teams can co-create flowcharts, wireframes, mind maps, and network diagrams, all within a clean, intuitive interface. It supports simultaneous editing, commenting, and revision history, making remote teamwork seamless. The variety of templates and integrations with tools like Google Drive, Slack, and Confluence boost productivity. Its cloud-based nature means access from anywhere, without worrying about version control. Overall, Cacoo stands out for making visual communication and collaborative design both efficient and enjoyable. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

Limited Advanced Features: While Cacoo is great for basic diagramming, it lacks some of the advanced features and customization options found in more robust tools like Lucidchart or Visio, which can be limiting for power users.

Performance with Complex Diagrams: When working on large or highly detailed diagrams, Cacoo can sometimes lag or slow down, especially in browsers with many open tabs or lower system resources. This can hinder productivity during intense collaborative sessions. Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Cacoo

Dear Jack,

Thank you for your thoughtful and detailed review! We're thrilled to hear that Cacoo's real-time collaboration, intuitive interface, and integrations are helping streamline your team's visual communication and planning. Your feedback on advanced features and performance with complex diagrams is greatly appreciated— We will pass this feedback along to our team for review. We're glad Cacoo is saving you time and helping your team stay aligned! Thank you again for your review. Please feel free to let us know if you have any questions or comments at: https://nulab.com/contact/

Verified User in Education Management
UE
Small-Business (50 or fewer emp.)
"Lightweight diagramming tool with room to grow"
What do you like best about Cacoo?

I really appreciate how easy it is to start working with Cacoo right away. The interface feels intuitive for anyone familiar with collaborative tools like Miro or Notion. I also like the template variety — it's a quick way to get going without starting from scratch. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

Onboarding feels a bit fragmented — helpful elements like Cacoo Academy or demo calls are not easily discoverable. I also experienced some friction when following links from onboarding emails — I was prompted to log in again even though I was already active in the tool. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Customer,

Thank you for your review, we love to hear our customers feedback! Great to hear that you find Cacoo's UI to be simple and intuitive, and that you like the templates' variety, helping you to quickly visualize and communicate ideas.

Thank you for your feedback on the onboarding process as well, we have shared it with our team to review.

Canddy M.
CM
unemployed
Small-Business (50 or fewer emp.)
"It is beginner-friendly and easy to navigate. I enjoyed using it."
What do you like best about Cacoo?

It works well with Google, requires no installation, so I don’t have to worry about storage space, and it offers great features. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

The free plan is limited to only 6 sheets Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Cacoo

Dear Canddy,

Thanks for the great feedback! We're glad Cacoo’s cloud-based features and Google integration are boosting your productivity and teamwork. We hear you on the free plan limitations—your input helps us improve the experience for all users! Please feel free to reach out to us if you have any questions at: https://nulab.com/contact/

Verified User in Education Management
UE
Mid-Market (51-1000 emp.)
"Useful tool"
What do you like best about Cacoo?

It's a useful tool for mapping with a blank canvas feature - I find it particularly useful for site mapping as the charts allow easy movement and to add branches. It's pretty straightforward and intuitive. I really like the fact that views can be shared. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

The limited number of diagrams for the free version isn't ideal (though I do understand why). While it's great for larger /complex site maps it can be a bit fiddly (/take some getting used to) for something smaller which could fit easily within word/powerpoint. Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Cacoo

Dear customer,

Thanks for the great review! We're glad Cacoo is helping you map out complex websites with ease and that the blank canvas and sharing features are working well for you. We appreciate your thoughts on the free version and ease of use for smaller projects—feedback like this helps us improve! Thank you again for your feedback!

Verified User in Higher Education
UH
Enterprise (> 1000 emp.)
"Cacoo in higher education"
What do you like best about Cacoo?

I found Cacoo very easy to use. I am a part of a foundational grant that is establishing new processes for upcoming grants in the future, it helped to streamline the communication of the pathways that each department should take t get tasks completed for participants. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

Initially it was challenging to get the template to place items where I needed them to be. After getting familiar with how to navigate it, I was able to use it effortlessly. The features where nice to have available. Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Cacoo

Dear customer,

Thanks for sharing your review! We're glad Cacoo helped streamline communication and processes for your grant work. It's great to hear that once you got familiar with the tools, things flowed smoothly. We appreciate your feedback!

Verified User in Computer Software
UC
Mid-Market (51-1000 emp.)
"Architect design is better now"
What do you like best about Cacoo?

With Cacoo it has been better for our team to design the architecture of existing and new applications, we can collaboratively expose our ideas, we have had a better vision of what we want to develop and we have made life easier for new team members when they need to learn about our applications.

The functionality of integrating with Wiki is great for creating documentation with diagrams. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

It would be amazing to have a manner to mark things inside the diagrams, this could help us in the presentation of diagrams to the team. Review collected by and hosted on G2.com.

Response from Jelena Djukic of Cacoo

Dear Customer,

Thank you for your review, we love to hear our customers feedback. We are above delighted to hear that Cacoo is helping your team with your work and making your life easier, considering it the best tool.

Our team is constantly working on improving the product, so we appreciate your suggestions about marking inside diagrams, and we will consider them.

Verified User in E-Learning
UE
Small-Business (50 or fewer emp.)
"Great for visual collaboration and real-time diagrams"
What do you like best about Cacoo?

Cacoo is intuitive and fast, with a beautiful and clean interface that makes it easy to collaborate on diagrams in real time. I particularly appreciate the wide range of templates, shapes, and team features which make it ideal for brainstorming and technical design sessions. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

The version history and change-tracking features could be more advanced. Also, while integrations are decent, some key third-party tools (like advanced project management platforms) could benefit from deeper, native integrations. Export options sometimes lack flexibility in terms of format and resolution. Review collected by and hosted on G2.com.

Response from Diandra Rodriguez of Cacoo

Dear customer,

Thanks for the great feedback! We're glad Cacoo's ease of use and collaboration features support your design sessions. We appreciate your suggestions on version history, integrations, and export options—We will be sure to pass this feedback along to our team for further review. Thank you again for your review!

LM
Student
Small-Business (50 or fewer emp.)
"Very easy to create concept maps"
What do you like best about Cacoo?

The concept map looks very nice, with there being some great tools to help you create it Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

I think that it should be easier to add new items to the concept map, it is quite time consuming to do so Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Hi Lachie,

Thank you for your review! Great to hear that you find Cacoo to be a very easy tool to create concept maps, and that it helps you to prepare school diagrams.

Thank you for your feedback adding items to a diagram as well, our team will review it.

Poltekkes M.
PM
expert system information
Mid-Market (51-1000 emp.)
"Using library for conceptual system design"
What do you like best about Cacoo?

conceptual creation of system design, can be used by conducting evaluations from various users and making revisions to improve the system design quickly and interacting directly with other users. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

This application does not include conceptual design in the Data Flow Diagram library menu, which describes the context diagram in the system. making it difficult when analyzing system improvements with other users. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Poltekkes,

Thank you for your detailed review! We are delighted to hear that you find Cacoo templates library useful, and that it helps you with collaboration with other users.

Thank you for your feedback on the data flowchart diagram library menu as well, our team will review and consider it.

Tej P.
TP
Team Lead iOS
Mid-Market (51-1000 emp.)
"Cacoo: A Simple and Effective Tool for Collaborative Diagramming"
What do you like best about Cacoo?

Cacoo stands out for its user-friendly interface and easy-to-use design tools, making it accessible even for those with little to no experience in creating diagrams. It supports real-time collaboration, which is perfect for teams working remotely or brainstorming together. I also appreciate the variety of templates it offers for different types of diagrams, whether you're working on flowcharts, mind maps, or network diagrams. Sharing and embedding diagrams is smooth, and integrations with other tools like Google Drive and Slack are a plus. Review collected by and hosted on G2.com.

What do you dislike about Cacoo?

The main drawback is that some advanced features, like more sophisticated diagram elements or exporting to certain formats, are only available in the paid version. Review collected by and hosted on G2.com.

Response from Joanna Latarska of Cacoo

Dear Tej,

Thank you for your review, we love to hear our customers opinion. Great to hear that Cacoo helps you with real-time team collaboration, and that you find our features and integrations to be very useful too.

Thank you for your valuable feedback on plans and features as well, our team will review and consider it.

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