Brightpearl Reviews & Product Details

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

Seller

Sage Software

Discussions

Brightpearl Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Sage Retail

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 97 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Brightpearl Integrations

(8)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Verified User in Retail

Mid-Market (51-1000 emp.)

4/28/2021

"Director"

4/5

What do you like best about Brightpearl?

Stock control is the best and automation Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I dislike the extra add-ons which are pretty essential like automation Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there,

Thank you for your review.

It's fantastic to hear that you're getting on so well with our inventory management and retail automation tools to solve your order processing workflows.

To respond to your point on automation, we've taken that criticism on board and I'm pleased to say that we now roll automation into our core offering meaning that it's not charged for additionally.

Thanks again,

Tom (Brightpearl)

Melissa M.

Operations Manager

Small-Business (50 or fewer emp.)

3/3/2021

"Brightpearl*"

5/5

What do you like best about Brightpearl?

Brightpearl is an excellent system, it supported us with inventory tracking, WMS and has helped us to be really efficient with automating tasks.

This has had a positive effect on how we work as a company. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

we dislike the Lack of POS functionality Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi Melissa,

Thank you so much for your review. It's fantastic to hear about the great impact that Brightpearl has had on your company through our automation, and tracking of stock. It's also great to hear about WMS being a great add for you too!

We'll reach out to you about your feedback about POS as we're keen to understand what limitations you're facing.

Thanks again,

Tom (Brightpearl)

Verified User in Sporting Goods

Small-Business (50 or fewer emp.)

5/28/2021

"Multi-channel ERP system"

4.5/5

What do you like best about Brightpearl?

The pre-built connectors to multiple sales channels and easy to use interface. Quick access to reports, and knowledgeable, quick support. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Some accounting functionality still needs development, as does in-depth reporting. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there,

Thank you very much for your review, we love hearing from our customers!

I'm very pleased to hear that your business is being so well supported by our platform and our support team too!

Just on your feedback on our accounting functionality, our in-built accounting functionality does the essentials, however for our customers who want something extra, or prefer to keep their existing relationships with other accounting specialty services, we offer direct integrations into Quickbooks, Xero, and Avalara, plus more to come! You can see them here: https://www.brightpearl.com/integrations/accounting. Please let us know if you'd like more information on how these are setup.

Additionally we also have options for our customers who wish to go beyond our core reporting, I'll ask your Success team to reach out to you about Brightpearl Analytics.

Thank you again,

Tom (Brightpearl)

Neil B.

Small-Business (50 or fewer emp.)

11/13/2020

"Great inventory management system for sales, purchasing, and accounts"

5/5

What do you like best about Brightpearl?

Works well 'off the shelf', the user configuration is simple and works for many different scenarios Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Some parts are not very customisable, or it takes a while for new features to appear Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi Neil,

Thank for reviewing us, we love customer feedback. I'm so pleased to hear that over the eight years, you've been with us, you've found Brightpearl to be so easily configurable. Behind all our integrations and modules, the key driver is allowing our customers to focus on growing their businesses and it sounds like you've been doing that. So great to hear!

Tom (Brightpearl)

Jacob H.

Small-Business (50 or fewer emp.)

2/4/2020

"Great Omnichannel Software"

5/5

What do you like best about Brightpearl?

We've been with Brightpearl for 5 years now and have been extremely happy. It integrates nicely with basically all software that we need it to so we can list products on various different channels with synced inventory & prices. Along with that we use Brightpearl as our central hub for everything, including sales, purchasing, accounting, and reporting. Very good software overall and very good support as well. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

As with any complex software working with multiple platforms, there are mild hiccups that occur. However, all are able to be fixed as Brightpearl has great support, which is the most important part. Any problem is solved quickly and with a knowledgeable support staff. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi Jacob,

Thank you for your review. We love getting feedback from our customers, especially long-standing ones like yourselves.

It's fantastic to hear about how much our platform has helped your business over the years and continues to do so.

Thank you again,

Tom (Brightpearl)

Joana C.

Communications Lead

Small-Business (50 or fewer emp.)

11/3/2020

"Amazing service, amazing team!"

5/5

What do you like best about Brightpearl?

It makes operations easy and clear to even me, that doesn't understand much about it Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

there's nothing that i dislike! I think it could have more visual graphics but that's not disliking Review collected by and hosted on G2.com.

Verified User in Electrical/Electronic Manufacturing

Small-Business (50 or fewer emp.)

11/17/2020

"Brightpearl is a very a responsive and integrated ERP system"

4/5

What do you like best about Brightpearl?

The fully integrated nature of the platform with accounting, reporting, warehousing, despatch and online/marketplace integrations. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Some of the reporting needs to be updated and the number of market integrations could be better. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there,

Thank you for reviewing us, we really appreciate it.

It's fantastic that you're now able to report and forecast so well as this is an element we're putting a lot of focus on. In terms of your feedback on extending reporting and integrations, please reach out to your success team as they will be keen to discuss these.

Tom (Brightpearl)

Verified User in Retail

Small-Business (50 or fewer emp.)

2/4/2020

"Ideal Platform for Omnichannel Retailers"

4.5/5

What do you like best about Brightpearl?

We use it to manage our sales (orders and fulfillment), purchasing, inventory, product catalog and demand forecasting. Customer support is world class. Every month brings new features as well as updates and improvements to existing functions. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

Does not integrate with QuickBooks accounting software. Review collected by and hosted on G2.com.

Response from Sage Retail of Brightpearl

edit

Hi there,

Thank you for your review. It's great to hear that you're getting so much value from our platform.

I'm happy to say that we do integrate with Quickbooks. You can read more about our accounting integrations here: https://www.brightpearl.com/integrations-accounting/

Thank you again,

Tom (Brightpearl)

Robert A.

Owner

Sporting Goods

Small-Business (50 or fewer emp.)

11/29/2016

"Converting my business over to Brightpearl"

5/5

What do you like best about Brightpearl?

Brightpearl does nearly everything I need in my day to day business management. It includes all accounting functions , including allowing my accountant to make adjustments at the end of the year. It does all the stock and purchasing but importantly it integrates every sales channel like several Amazon Market places, Ebay and my Magento website. They all show the same stock availability and all account invoices and taxes are handled in Brightpearl seamlessly. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I have not yet managed to make the marketing tools work well for me. I would like to use a fully integrated marketing suite within Brightpearl to contact my customer but I have to use Mail Chimp and I do not like MailChimp. Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

My book keeper and accounts department can work remotely but still provide all the functions I need. I can expand the number of simultaneous users very easily and at a relatively small cost. Integrations of many channels is easy and saves a huge amount of time and repetitive effort which I had to do before. Review collected by and hosted on G2.com.

Ryan T.

Sales Team Lead

Small-Business (50 or fewer emp.)

3/3/2016

"Awesome Product!"

5/5

What do you like best about Brightpearl?

How easy it is to navigate! It was my first time using Brightpearl and found it easy to pick up. I like the idea that you are also able to send invoices automatically and save templates as I have mentioned below. Review collected by and hosted on G2.com.

What do you dislike about Brightpearl?

I had trouble integrating amazon with my brightpearl account. I ended up figuring it out but I felt the steps were hard to understand. Review collected by and hosted on G2.com.

Recommendations to others considering Brightpearl:

Play around with it and test things before you go live with it. It is easy to make it geared towards your specific company and goals but it will take some time to do so. WE LOVE BRIGHTPEARL as a company! Review collected by and hosted on G2.com.

What problems is Brightpearl solving and how is that benefiting you?

The business problems that Brightpearl is helping our company solve is Inventory, pricing, and color options. It is also nice to be able to save templates for receipts, invoices, and other customization templates. Review collected by and hosted on G2.com.