Brightmetrics Reviews & Product Details

The reporting is fantastic and very valuable to our team. It makes a super overlay to Purecloud, making it much more user-friendly and agile for us to utilize every day. Our agents are also able to take more accountability for their call volume, which we are able to see in real-time! Review collected by and hosted on G2.com.

I have no complaints about Brightmetrics; we use it daily and love it. Review collected by and hosted on G2.com.

The reports Brightmetrics makes available to use allows us to measure performances and show recognition to staff members who go above and beyond when it comes to incoming and outgoing phone conversations. Review collected by and hosted on G2.com.

Some of the reports reset themselves even after they have been saved, including filters and extra added rows not being saved on the reports. This causes some extra work to have to be completed. Review collected by and hosted on G2.com.

Flexibility, Accuracy, Support, Cloud based and connected real time Review collected by and hosted on G2.com.

Nothing comes to mind,

Nothing comes to mind, Review collected by and hosted on G2.com.

Quick and easy to navigate the system to get the information you need. Review collected by and hosted on G2.com.

No opportunities that I have seen so far Review collected by and hosted on G2.com.

The Brightmetrics application is easy to use, and once you set up a dashboard for a location, there is a lot of great information to view immediately. Reporting is very accurate and has been helpful with performance metrics within our company. The visuals are wonderful too. Review collected by and hosted on G2.com.

Everything is working as it should. I do not have any dislikes with the product. Review collected by and hosted on G2.com.

Brightmetrics is easy to navigate with excellent detailed reporting. Review collected by and hosted on G2.com.

There is not much I do not like and I would recommend. Review collected by and hosted on G2.com.

Brightmetrics has easy read visuals which are very nice, as well as fairly easy user experience when navigating. The reporting function is very efficient, you're able to download the report CSV or unformatted , PDF. Or you can email it to yourself. Review collected by and hosted on G2.com.

Brightmetrics has some pain points that cause users to need to go to multiple places to gather data. This is due to:

-Does not have the same verbiage as Genesys Cloud which causes confusion and uncertainty in the data provided.

-Does not have Data and Analytics for Quality Monitoring, being pushed from Genesys Cloud. Review collected by and hosted on G2.com.

Easy to customize Reports and Dashboards.

Numerous prebuilt templates.

Great Value for the money.

Reports far surpass the built-in Mitel reports.

User-Friendly UI

Unlimited users and scheduled reports.

Great customer support. Review collected by and hosted on G2.com.

Getting used to the customization options for reports and dashboards takes a little practice. Review collected by and hosted on G2.com.

The program was ready to use as presented, but as we learned more about the features and abilities- and thought of more we'd like to see- the support from Brightmetrics was excellent- responsive and helpful. Review collected by and hosted on G2.com.

The learning curve was such that some of our staff fell off before getting to the point where they could see and appreciate all the benefits of using Brightmetrics. Review collected by and hosted on G2.com.

The variety of reports available, and the in-depth reporting capabilities are second to none. I use it with Shoretel on-prem, I haven't found anything better to use in my day-to-day business as a phone system administrator. Review collected by and hosted on G2.com.

There isn't a single thing I can point to that I dislike about the BrightMetrics reporting features/tools. The only way it can improve is to work with more systems (Dialpad, Zoom, etc). Review collected by and hosted on G2.com.