Brightmetrics Reviews & Product Details

It is an easy-to-use app that provides excellent customer service and tools for management. Review collected by and hosted on G2.com.

The one problem I have found with Brightmetrics is the bugs. There are some cases where it will give me inaccurate call info and I will end up resetting my system to fix it. Review collected by and hosted on G2.com.

Brightmetrics has allowed us to customize the dashboard and see data visualization in real time. The reporting system is easy to use and allows us to customize the reports to fit our needs. Review collected by and hosted on G2.com.

We have not come across anything that we don't like at this time. Review collected by and hosted on G2.com.

I like how user friendly the service and dashboards are. I like that they have training classes that you can take to learn more. Review collected by and hosted on G2.com.

Sometimes you have to refresh the dashboards to re-pull the data. Review collected by and hosted on G2.com.

We use BrightMetrics for running reports with our Mitel phone system. We have had this system for about ten years now. BrightMetrics is excellent to pair with the Mitel built-in reports. Mitel reports don't get quite as deep as BrightMetrics, so for us, it is a must that we have a tool available that we can dive in deeper with. The data is easy to understand, and it is nice to be able to print reports to share with the rest of our team. Review collected by and hosted on G2.com.

For what we use it for, I can't say there is much that I don't like. The platform has been easy to navigate and provides us with the level of information and reporting that we need for our current setup. Review collected by and hosted on G2.com.

Ease of use and the ability to access from anywhere Review collected by and hosted on G2.com.

The ability to see call volume/activity on auto-attendants Review collected by and hosted on G2.com.

We still rely on an older ShoreTel phone system that is still running strong. While the system does have built-in canned reports, Brightmetrics outshines that reporting (see what I did there?) both in terms of visualization and quality. The built in call flow reporting is perfect for systems that have schedules and different types of call routing. We used these reports to troubleshoot some call flow issues quickly and easily. Any reporting that can be done within ShoreTel can be done here, and without slowing down the phone system as happens with ShoreTel's reporting. The data is attractively laid out and easy to understand. Reports are easy to build, if they're not already present. We are happy that our Partner offered Brightmetrics, and it's one of the reasons that we stay with them. Review collected by and hosted on G2.com.

For my purposes, I can't say that there are any downsides. I do feel once in a while, the reporting feels a little slow, but I believe that's more of a function of the age of our hardware versus the performance of the Brightmetrics platform itself. Review collected by and hosted on G2.com.

We have used Brightmetrics with our Mitel ECC phone system for over 5 years and we have just switched to Genesys PureCloud, again in conjunction with Brightmetrics. Real-time reporting is significantly better than the canned dashboards provided by phone system providers. Support has also been very helpful whenever we have needed them, and in a timely manner as well. Review collected by and hosted on G2.com.

My only gripe with Brightmetrics is that we cannot change an Agent's status from the real-time dashboard with the Genesys integration, but we could with Mitel ECC. Perhaps it is functionality that will arrive in the future. Review collected by and hosted on G2.com.

Quick visual reports. Easy to use. Best product I have used. Very effective business tool. Review collected by and hosted on G2.com.

Not a thing! It is a wonderfully effective tool with no downside. Review collected by and hosted on G2.com.

Brightmetrics is the BEST software for reporting, real-time and any related bpo measure metric that I have ever used; I would definitively recommend, with the eyes closed, the easiness of creating and downloading a report based on the agents' performance. It is comfortable software, friendly for the user, and I am thrilled to use it. Review collected by and hosted on G2.com.

Nothing. It is great how anything you may need is in there to report, download, share, schedule, or do anything. It is excellent how helpful this tool can be for anybody. Review collected by and hosted on G2.com.

I like that the reports can be generated in real-time by group or individuals and the helpful hints sent to me are very helpful in learning how to operate brightmetrics. Review collected by and hosted on G2.com.

The downsides are when generating a report it takes time to run it and unless you are trained on how to use brightmeterics, the wording of different reports are kind of confusing. Review collected by and hosted on G2.com.