Brightmetrics Reviews & Product Details

Easy to implement and configure. Getting high-level overviews or detailed reporting is very simple. The dashboards are easy to set-up, reuse, and tweak if necessary. Review collected by and hosted on G2.com.

We have not found anything we dislike about the product. Our customer service department uses the platform as a continuous improvement tool to monitor their representative's interactions with customers. Review collected by and hosted on G2.com.

We are new to the Brightmetrics family, but could not be more happy with the tool. In the first 3 weeks, we already have visibility to data and analytics we've been needing for years. Brightmetrics' product support is world-class; tons of self-serve tools at your fingertips and an amazingly responsive and personal support staff. Absolutely delighted with this solution! Review collected by and hosted on G2.com.

There isn't much! I need to work a little more to understand some of the field names in reports and what they control...but Brightmetrics has a great resource library to help my whole team with this! Review collected by and hosted on G2.com.

The City of Salinas constantly uses Brightrmetrics to manage the fluctuation of calls. Receiving detailed reports instantaneously. Review collected by and hosted on G2.com.

Brightmetrics has so many valuable tools that you need an ample amount of time to get to know how to manage the system. Review collected by and hosted on G2.com.

The reports and dashboards are easy to read and set up. Our customers are happy Review collected by and hosted on G2.com.

Nothing yet. Everything is perfect for the moment Review collected by and hosted on G2.com.

The ease of building reports and the overall functionality. Review collected by and hosted on G2.com.

The inability to drill down on certain reports to the interval levels. Review collected by and hosted on G2.com.

Being a new user to Bright Metrics seemed intimidating at first with all of the features, but that quickly went away once I realized how amazing and easy it was to use. I love the ability to drill into reports, and get detailed information. Their customer support is top-notch! Review collected by and hosted on G2.com.

Loading times on the reports vary, but well worth the wait! Review collected by and hosted on G2.com.

I like how userfriendly the program is. I never have issues navigating and finding what I need. Review collected by and hosted on G2.com.

Nothing at this time. I have never had any issues using the program. Review collected by and hosted on G2.com.

Its an excellent tool for call centre live data reporting. Very efficient, easy to navigate dashboard. Alongwith being an excellent tool, also is excellent, proactive and friendly customer service as I had a logging in issue earlier which was efficiently resolved in a timely and professional but caring way by the representatives. Would definitely recommend this tool to everyone. Review collected by and hosted on G2.com.

Haven't found any downside to this tool yet. Am happy with the way its working now. Review collected by and hosted on G2.com.

Analytical data format. Very empowering to the user. Review collected by and hosted on G2.com.

None that I can see. The product is easy to navigate. Review collected by and hosted on G2.com.

Brighmetrics offers training sessions to help you navigate the system and how to get what you need. Review collected by and hosted on G2.com.

Without getting any assistance or guidance, it would be tough to get the reports you would like. Just so much information and steps to take to develop any specific reports. Review collected by and hosted on G2.com.