Generated from real user reviews
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Isaac C.
Mid-Market (51-1000 emp.)
4.0/5
"Great piece of kit!"
What do you like about Brightcove?
Easy to use and perform the workflows and functions needed for our organisation. Customer Support is also relatively fairly timely.
Jordan Y.
Mid-Market (51-1000 emp.)
4.0/5
"Brightcove: The Ultimate Video Solution for Businesses"
What do you like about Brightcove?
Brightcove is an excellent video content management system for businesses. It has a create UI which is easy to navigate, making it easy for our non-te
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Verified User
Small-Business (50 or fewer emp.)
0.5/5
"Worst Tech Partner I've Experienced in a long time"
What do you like about Brightcove?
Their video hosting solution is fairly easy to use and mostly reliable.
Jason R.
Mid-Market (51-1000 emp.)
4.5/5
"Great product and support"
What do you like about Brightcove?
The stability of the product on a global scale. This is key to our platform and Brightcove helps us deliver consistent and always available video.
See Related User Reviews
Jordan Y.
Mid-Market (51-1000 emp.)
4.0/5
"Brightcove: The Ultimate Video Solution for Businesses"
What do you like about Brightcove?
Brightcove is an excellent video content management system for businesses. It has a create UI which is easy to navigate, making it easy for our non-te
Lindsay R.
Mid-Market (51-1000 emp.)
5.0/5
"Brightcove is simple to use and looks great"
What do you like about Brightcove?
I love the wordpress player, we use videos for customer testimonials and it makes it super easy to add these to our website. Creating galleries makes
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
0.5/5
"Worst Tech Partner I've Experienced in a long time"
What do you like about Brightcove?
Their video hosting solution is fairly easy to use and mostly reliable.
Jason R.
Mid-Market (51-1000 emp.)
4.5/5
"Great product and support"
What do you like about Brightcove?
The stability of the product on a global scale. This is key to our platform and Brightcove helps us deliver consistent and always available video.
See Related User Reviews
Jared C.
Mid-Market (51-1000 emp.)
5.0/5
"From Aquisition to an Unbeatable Brightcove Platform"
What do you like about Brightcove?
Brightcove has always gone out of their way to fix any problems or concerns, even if it means developing new products and connectors for us. They are
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"A most forward thinking tech organization."
What do you like about Brightcove?
Both philosophically and technically, the team at Brightcove has anticipated our needs and has already thought through many of the pain points we expe
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
0.5/5
"Worst Tech Partner I've Experienced in a long time"
What do you dislike about Brightcove?
Their customer support is appalling. If anything goes wrong, you are out of luck. Implementation is a complete disaster, we've worked with them on mul
Verified User
Mid-Market (51-1000 emp.)
4.5/5
"CRF/TCTMD - Brightcove"
What do you dislike about Brightcove?
Navigating the folder structure is painful; users have to scroll too long and it always starts back at the top It would be nice to clone videos - we o
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
0.5/5
"Worst Tech Partner I've Experienced in a long time"
What do you dislike about Brightcove?
Their customer support is appalling. If anything goes wrong, you are out of luck. Implementation is a complete disaster, we've worked with them on mul
Verified User
Mid-Market (51-1000 emp.)
4.0/5
"Brightcove G2 Review"
What do you dislike about Brightcove?
The only downside of Brightcove is that the system is robust. Understanding the entire software (like how episodes/seasons/series are set up) was the
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Isaac C.
Mid-Market (51-1000 emp.)
4.0/5
"Great piece of kit!"
What do you dislike about Brightcove?
UI could be due for a refresh - make even more use friendly and accessible
Jaume S.
Mid-Market (51-1000 emp.)
4.5/5
"Brightcove"
What do you dislike about Brightcove?
The statistics are not very manageable, not very intuitive and there is a lack of more video and audio analytics data.
See Related User Reviews
Isaac C.
Mid-Market (51-1000 emp.)
4.0/5
"Great piece of kit!"
What do you dislike about Brightcove?
UI could be due for a refresh - make even more use friendly and accessible
Jaume S.
Mid-Market (51-1000 emp.)
4.5/5
"Brightcove"
What do you dislike about Brightcove?
The statistics are not very manageable, not very intuitive and there is a lack of more video and audio analytics data.
See Related User Reviews
Jaume S.
Mid-Market (51-1000 emp.)
4.5/5
"Brightcove"
What do you dislike about Brightcove?
The statistics are not very manageable, not very intuitive and there is a lack of more video and audio analytics data.
Andy D.
Mid-Market (51-1000 emp.)
4.0/5
"An overall reliable video cloud provider!"
What do you dislike about Brightcove?
Taking a step back, we seem to have felt the pain points of newer acquisitions combined with how we've implemented Brightcove Beacon specifically for
I like that it's easy to track videos and create shells in our CMS for brightcove Review collected by and hosted on G2.com.
I dislike the lag time between creating a shell in our CMS and it being created in brightcove Review collected by and hosted on G2.com.
Brightcove is an excellent video content management system for businesses.
It has a create UI which is easy to navigate, making it easy for our non-technical users to operate.
The streaming quality can be defined and it gives excellent video quality with a smooth streaming experience.
The analytics are captured automatically when using the Brightcove player which makes it easy to get valuable insights right out of the box.
Platinum support tier is one of the best customer support teams I have encountered. Communication is clear and they go the extra mile to help make sure you find a solution. Review collected by and hosted on G2.com.
Whilst the features are impressive, the pricing is a bit steep for smaller organisations. Review collected by and hosted on G2.com.
Easy to use and perform the workflows and functions needed for our organisation. Customer Support is also relatively fairly timely. Review collected by and hosted on G2.com.
UI could be due for a refresh - make even more use friendly and accessible Review collected by and hosted on G2.com.
The stability of the product on a global scale. This is key to our platform and Brightcove helps us deliver consistent and always available video. Review collected by and hosted on G2.com.
Would like to see improved Quality of Experience analytics within the tool. Review collected by and hosted on G2.com.
Thank you so much for your comments Jason. We strive hard to constantly improve your experience. We appreciate you as a customer.
Brightcove has always gone out of their way to fix any problems or concerns, even if it means developing new products and connectors for us. They are also competitive when it comes to pricing and will not be beat. Review collected by and hosted on G2.com.
When Brightcove bought Ooyala, it was a rough start as they didn't have all the features we needed that Ooyala has. But they didn't let that stop them from keeping our business. They connected me with the engineering team and built the platform to be exactly what we needed. So, anytime there is a dislike, Brightcove develops, fixes, or improves their platform to eliminate that dislike. Review collected by and hosted on G2.com.
streaming capabilities, easy search and management. easiness to change previews. Review collected by and hosted on G2.com.
difficulties to integrate through API, but certainly not hundred percent the fault of brightcove. Review collected by and hosted on G2.com.
Brightcove has been great for our video hosting needs. We host most of our videos on our website in Brightcove, and we also use their live module for virtual events and livestreams, both internal and external. It's a very easy-to-use interface and their customer support is top notch. Review collected by and hosted on G2.com.
Some of the interactivity and branding of galleries isn't as evolved as I'd like it to be, with limited customization options for galleries. playlists, etc. Would love more out-of-the-box interactivity for videos without have to purchase additional products. We also use Marketo for lead generations and would love a more robust integration. Review collected by and hosted on G2.com.
Hi Erin,
Glad to hear you are getting value out of your Brightcove solution. We strive to be that unified platform for our customers and are happy that you're able to streamline your workflows with us!
Since livestreaming seems to be a strong use case for you, I did want to note that if you're looking to further build on your live strategy, we've recently announced a more strategic partnership with Socialive which helps extend Brightcove's live capabilities and give you more control over the initial production of your content.
When it comes to interactivity, we have some exciting improvements for '24. We're also working on better Marketo integrations which will also help strengthen the connection between our solutions.
If you have any other questions, please don't hesitate to reach out!
It's has amazing documentation on how to integrate it with our backend system, it provides great way to serve the content to our users, we have not faced any sort of problems while using it. Review collected by and hosted on G2.com.
I can not recall anything that we dislike about it. Review collected by and hosted on G2.com.
Both philosophically and technically, the team at Brightcove has anticipated our needs and has already thought through many of the pain points we experienced and felt with video content management and livestreaming. For example, their content management system solved almost all our internal content management problems right out of the box. I am excited to have a partner of this caliber to work with on a regular basis. This really does shine in their support process as well. Their support team is the most knowledgable team with the products they work with I have ever seen. Review collected by and hosted on G2.com.
In some ways, Brightcove retains a sea of features that are designated by a variety of names. While understanding their use cases is simple, the organizational thought between the individual products and features seems idiosyncratic at times. Review collected by and hosted on G2.com.
Thank you for taking the time to provide this review. We put a lot of effort in to maintaining a professional, knowledgable and proactive support organization and it is great for us to hear this kind of feedback validating that effort.
I love the wordpress player, we use videos for customer testimonials and it makes it super easy to add these to our website. Creating galleries makes everything look very clean and organizes our videos in a seamless way. Review collected by and hosted on G2.com.
There's not much we don't like about Brightcove! Review collected by and hosted on G2.com.
Thank you so much for your review Lindsay. We love hearing how easy the player is to use!
