--- title: Botpress Reviews meta_title: 'Botpress Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 516 reviews by the users' company size, role or industry to find out how Botpress works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 516 scale: '5' date_modified: '2026-11-13' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents ---

Botpress Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use with Botpress, enjoying fast deployment and responsive support for seamless experiences. (137 mentions)
Users value the responsiveness and openness of the Botpress team, enhancing the overall chatbot development experience. (94 mentions)
Users appreciate the fast and efficient integrations of Botpress, enabling quick deployment of automated workflows with ease. (78 mentions)
Users enjoy the easy integrations with Meta platforms, enabling fast and efficient deployment of automated workflows. (77 mentions)
Users appreciate the intuitive design of Botpress, making bot creation accessible for everyone regardless of technical skills. (68 mentions)
Users struggle with a steep learning curve due to confusing settings and limited AI support for coding assistance. (60 mentions)
Users report limited features in Botpress, hindering effective conversation management and flexibility in communication. (34 mentions)
Users face challenges with missing features in Botpress, struggling with conversation management and limited functionality. (34 mentions)
Users find Botpress has a steep learning curve, making initial setup and navigation quite challenging for beginners. (31 mentions)
Users find the documentation lacking, noting it's outdated and doesn't meet current user needs. (29 mentions)

5 Pros or Advantages of Botpress

1. Ease of Use
Users praise the ease of use with Botpress, enjoying fast deployment and responsive support for seamless experiences.
See 137 mentions

See Related User Reviews

Muhammad Junaid A.
MA

Muhammad Junaid A.

Small-Business (50 or fewer emp.)

4.0/5

"The interface is good and it is easy to learn."

What do you like about Botpress?

UI looks awesome. The support is more responsive. There are new integrations.

Jason A.
JA

Jason A.

Small-Business (50 or fewer emp.)

4.5/5

"Consistent, Cost-Effective Call Center Solution"

What do you like about Botpress?

What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their

2. Features
Users value the responsiveness and openness of the Botpress team, enhancing the overall chatbot development experience.
See 94 mentions

See Related User Reviews

Robert H.
H

Robert H.

3.5/5

"Responsive Support, But Lacking Conversation Management"

What do you like about Botpress?

I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because

Borja G.
BG

Borja G.

4.0/5

"Effective and Flexible Chatbot Platform with Minor Quirks"

What do you like about Botpress?

I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet ve

3. Integrations
Users appreciate the fast and efficient integrations of Botpress, enabling quick deployment of automated workflows with ease.
See 78 mentions

See Related User Reviews

sherif s.
SS

sherif s.

Small-Business (50 or fewer emp.)

5.0/5

"Good Solution for Handling My Business Chats"

What do you like about Botpress?

What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start

João Pedro A.
JA

João Pedro A.

Small-Business (50 or fewer emp.)

4.5/5

"Easy Custom Integrations That Fit Our Workflow"

What do you like about Botpress?

I like the way I can build custom integrations.

4. Easy Integrations
Users enjoy the easy integrations with Meta platforms, enabling fast and efficient deployment of automated workflows.
See 77 mentions

See Related User Reviews

sherif s.
SS

sherif s.

Small-Business (50 or fewer emp.)

5.0/5

"Good Solution for Handling My Business Chats"

What do you like about Botpress?

What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start

João Pedro A.
JA

João Pedro A.

Small-Business (50 or fewer emp.)

4.5/5

"Easy Custom Integrations That Fit Our Workflow"

What do you like about Botpress?

I like the way I can build custom integrations.

5. Intuitive
Users appreciate the intuitive design of Botpress, making bot creation accessible for everyone regardless of technical skills.
See 68 mentions

See Related User Reviews

Muhammad Junaid A.
MA

Muhammad Junaid A.

Small-Business (50 or fewer emp.)

4.0/5

"The interface is good and it is easy to learn."

What do you like about Botpress?

UI looks awesome. The support is more responsive. There are new integrations.

Dr. Chandra Prakash G.
DG

Dr. Chandra Prakash G.

Small-Business (50 or fewer emp.)

5.0/5

"Anyone Can Build Easy AI Chatbots—Plus $5/Month in AI Credits"

What do you like about Botpress?

Basically, what I like about the studio here is that anyone can create a bot, whether they come from a tech background or not. The AI chatbots are als

5 Cons or Disadvantages of Botpress

1. Learning Curve
Users struggle with a steep learning curve due to confusing settings and limited AI support for coding assistance.
See 60 mentions

See Related User Reviews

Jason A.
JA

Jason A.

Small-Business (50 or fewer emp.)

4.5/5

"Consistent, Cost-Effective Call Center Solution"

What do you dislike about Botpress?

The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call

Toby N.
TN

Toby N.

4.5/5

"Empowers Non-Coders with Powerful Chatbot Capabilities"

What do you dislike about Botpress?

I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm do

2. Limited Features
Users report limited features in Botpress, hindering effective conversation management and flexibility in communication.
See 34 mentions

See Related User Reviews

sherif s.
SS

sherif s.

Small-Business (50 or fewer emp.)

5.0/5

"Good Solution for Handling My Business Chats"

What do you dislike about Botpress?

What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data. It also

Robert H.
H

Robert H.

3.5/5

"Responsive Support, But Lacking Conversation Management"

What do you dislike about Botpress?

Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is

3. Missing Features
Users face challenges with missing features in Botpress, struggling with conversation management and limited functionality.
See 34 mentions

See Related User Reviews

Robert H.
H

Robert H.

3.5/5

"Responsive Support, But Lacking Conversation Management"

What do you dislike about Botpress?

Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is

Daniel L.
DL

Daniel L.

Small-Business (50 or fewer emp.)

5.0/5

"Incredibly Easy to Use yet need some improvements"

What do you dislike about Botpress?

Lack of consistency, there are several bugs that must be worked around. The database engine its very basic and connecting to external databases doesnt

4. Steep Learning Curve
Users find Botpress has a steep learning curve, making initial setup and navigation quite challenging for beginners.
See 31 mentions

See Related User Reviews

JW

Jack W.

Small-Business (50 or fewer emp.)

4.0/5

"Empowers Automation with Essential Features"

What do you dislike about Botpress?

I had some issues with Botpress on my computer running Windows 7, where certain features like transition and condition options were invisible. Also, I

Eudald C.
EC

Eudald C.

Small-Business (50 or fewer emp.)

4.0/5

"Powerful, Customizable Platform with a Learning Curve and Room for Better Support"

What do you dislike about Botpress?

While Botpress is feature-rich, it can feel overwhelming at first for beginners. The documentation, though extensive, sometimes lacks real-world examp

5. Poor Documentation
Users find the documentation lacking, noting it's outdated and doesn't meet current user needs.
See 29 mentions

See Related User Reviews

Muhammad Junaid A.
MA

Muhammad Junaid A.

Small-Business (50 or fewer emp.)

4.0/5

"The interface is good and it is easy to learn."

What do you dislike about Botpress?

Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :(

Abhinav W.
AW

Abhinav W.

Enterprise (> 1000 emp.)

5.0/5

"Easy to Use with Proactive, Helpful Support"

What do you dislike about Botpress?

Nothing much to add at this point. Although the product has evolved a lot, the documentation feels like it has been left a little behind.

Botpress Reviews (516)

Reviews

Botpress Reviews (516)

4.5
516 reviews
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Sudarshan M.
SM
Sudarshan M.
Manager Director
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy-to-Use, Well-Integrated Platform with Solid Open-Source Support"
4/5
What do you like best about Botpress?

Highly integrated with different platforms, easy to use, with a good UI, a reasonable price, and solid open-source support. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

There’s a lack of good documentation, a lack of AI agentic features, and limited support for different types of models. Review collected by and hosted on G2.com.

sonia m.
SM
sonia m.
General Manager
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy to Use, Highly Integrated, and Great Value"
4/5
What do you like best about Botpress?

Easy to use and highly integrated, with a low price compared to the competition. It also offers various options for using Botpress across different applications. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Since it is open source, it should have good documentation, but the documentation is limited and not very high quality. Overall, the product quality feels low to me, especially in terms of response time. Review collected by and hosted on G2.com.

Parker J.
PJ
Parker J.
Intern
Small-Business (50 or fewer emp.)
"Easy AI Model Creation, but Account Email Changes Are Limited"
3.5/5
What do you like best about Botpress?

I like best how it is very easy to create an AI model. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

I dislike that I am not able to change my account email Review collected by and hosted on G2.com.

IR
Italo R.
Small-Business (50 or fewer emp.)
"Effortlessly Connects and Supports Multi-Channel Communication"
5/5
What do you like best about Botpress?

I really appreciate Botpress for its user interface and the ease of connecting with any communication channel. It stands out because, after testing many different tools, Botpress made it easier to connect different parts, like standard nodes and autonomous nodes using AI models to reply, and switching between nodes. I can execute custom code and connect the agent into different communication channels like WhatsApp, Instagram, and our website. Additionally, having support in a paid plan is a big plus. The documentation is good, and the Discord channel is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

My only issue was related to using the WhatsApp integration sandbox number for Brazilian phone numbers, but once connected directly via WhatsApp Business it worked fine. There was a small learning curve, but the documentation is good. Review collected by and hosted on G2.com.

Annelize D.
AD
Annelize D.
Software Engineer
Hospital & Health Care
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"The Execute Code card is my favorite"
4/5
What do you like best about Botpress?

My favorite feature is, without a doubt, the Execute Code card. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

the absence of direct technical support for users of the prepaid plan (Pay-as-you-go). Review collected by and hosted on G2.com.

Gijs B.
GB
Gijs B.
Local GEO Entity and AI (automatisering en zichtbaarheid Specialist
Internet
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Free 100 Chats a Month, Easy to Install and Use"
5/5
What do you like best about Botpress?

Please integrate more AI Voice Agent tools Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Video's with explanations how to install Ai Voice Agents Review collected by and hosted on G2.com.

Ricky W.
RW
Ricky W.
Small-Business (50 or fewer emp.)
Originally submitted 2/26/2026
"Effortless Bot Building with Endless Possibilities"
5/5
What do you like best about Botpress?

I use Botpress for its integrations with tools for risk management research in the insurance industry. Botpress offers a variety of ways to enable nuanced interactions, which is vital for accessing data and asking specific types of questions. The platform is easy to use and very powerful. It provides a wealth of options for building bots, and as they say, the sky is the limit. I particularly enjoy the Execute Code cards because they offer freedom and allow for easy setup of API calls to external services, enabling rich engagement with data sources. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The UI certainly requires a bit of attention. I've mostly been having issues with the Edge browser, sometimes it has rendering issues or will randomly reload the workspace. They need to improve how chat menu options and text handling are, well, handled. For instance with the Raw Input cards, you can't display formatted text in it like you can with a Text card. This is for when the user might have unique chat menu options, but have asked the bot for some detail that required it to provide a formatted response (like with bullet points), a Raw Input can't display that. So if you want the bot's response to be shown with chat menu items attached, then you have to be happy with an unformatted text field if you're using it to display bot responses. It was tricky at first because it was a bit earlier in the development of the platform, so things weren't as streamlined (in 2023/2024) as they are now. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"User-Friendly UI with Powerful Social Commenting and Human-Like Agents"
5/5
What do you like best about Botpress?

The new social media commenting feature. And human-like personality one can give the agents. The UI is very user-friendly even for beginners. Very easy to integrate platforms. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Whatsapp integration could be smoother. It feels like a hassle as of now Review collected by and hosted on G2.com.

Mike A.
MA
Mike A.
CBW
Small-Business (50 or fewer emp.)
"Easy Implementation with a 75% reduction in product support burden"
5/5
What do you like best about Botpress?

Ease of implementation and powerful customization options. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

The power can be hard to harness, but their team has been incredibly helpful across the board. Review collected by and hosted on G2.com.

Mohini D.
MD
Mohini D.
Senior Software Engineer
Mid-Market (51-1000 emp.)
"Easy Integrations with Simple Automation and AI Workflows"
5/5
What do you like best about Botpress?

It offers lots of integration options, and they can be connected easily. It also provides both automation and AI workflows, which are very easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Botpress?

Sometimes it feels very developer-heavy, and it also seems like their documentation is not up to the mark, which makes it harder to debug issues. Review collected by and hosted on G2.com.

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