I really like the dynamism of Botpress. Being one of the first platforms I researched in the market, it stands out for being one of the first in its field, practically a pioneer. I see a lot of efficiency in the tool, constantly improving the solution it offers to our clients. This allows us to talk to them simultaneously without needing a large team. I also appreciate its ability to help me be efficient across all customer service and support platforms, thanks to the dynamism to configure actions within the platform. Additionally, the possibility of placing videos allows the user to feel that they are interacting directly with a human and not just following a guide. Review collected by and hosted on G2.com.

The issue of schedules could be improved a lot. We have to make very manual configurations, very script-based. There are other providers that already allow for easier customization. Botpress is falling a bit behind in that aspect, although it is improving. Review collected by and hosted on G2.com.

I like Botpress's clean workflow and the community that surrounds it, which includes helpful people like Ross who assisted me in building my bot and debugging my node when I ran into trouble. The wide selection of integrations that Botpress provides and connects to is also something I enjoy. Setting up Botpress was very easy and didn't require unnecessary steps, which made it an amazing choice for me. Review collected by and hosted on G2.com.

The connection from one workflow to another workflows can be improved. As of right now, Botpress connection between each workflow isn't necessarily bad, it's just that there could be improvements such as cleaner workflow entry, redirection on entry point, and having an entry node be able to connect to a specific node instead of always going to the first node. Review collected by and hosted on G2.com.

I started using Botpress for an agency, and it saves me a lot of time on tasks like booking tables for restaurants and creating chatbots. I really like the ease of the program, as everything is very clear when it comes to connecting things. Additionally, the fact that it has a free plan is very valuable nowadays, as many programs do not offer it. The initial setup was very easy, which is also a great advantage. Review collected by and hosted on G2.com.

I think that when there is a problem that comes up with a '!', it should explain what the problem is, since you never know. Review collected by and hosted on G2.com.

It’s easy to create bots using clear, plain-language instructions, and there’s no need to learn to code. That said, it still nudges you toward learning some things along the way. Review collected by and hosted on G2.com.

The included AI credits feel a bit low. If you’re building and iterating before you start selling, it’s easy to burn through the free trial credits and the monthly allowance pretty quickly.

No direct gmail send email integration. Review collected by and hosted on G2.com.

What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their implementation team has been phenomenal to work with, always going above and beyond to ensure we're happy and everything works as it should. Review collected by and hosted on G2.com.

The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call it a robot. We wish the voices sounded more human-like so that it just sounds like a normal person. We don't want people to realize it's an AI, but, currently, they can tell. Review collected by and hosted on G2.com.

The workflow builder is easy to use , also the search algoritm they are using is very strong . The hook creation is very simple . Review collected by and hosted on G2.com.

The documentation is not upto the mark . They have not mentioned from where to get the keys the is required in API . They should have update it in the doc itself or should have provide the referance link to get the keys. Review collected by and hosted on G2.com.

What I like best about Botpress is its flexibility and developer-friendly design. It allows you to create highly customized conversational flows, integrate with multiple channels, and manage content and NLP models in a centralized way. Its open-source nature also makes it easy to extend and adapt to specific business needs while giving full control over data and deployment. Review collected by and hosted on G2.com.

One challenge with Botpress is that its interface and documentation can sometimes feel overwhelming, especially for beginners. Setting up advanced features or integrations may require a steep learning curve and some familiarity with coding and server management. Review collected by and hosted on G2.com.

I’ve been using Botpress to build an internal CRM chatbot, and it’s been a great experience so far.

The platform is very intuitive and flexible, making it easy to design conversational flows and structure a chatbot that actually supports real business needs. Even on the free plan, I was able to implement features like email validation, guided interactions, and responses based on a structured knowledge base.

One of the biggest advantages is how easy it is to iterate and improve. As we ran internal tests, we continuously refined the bot’s responses and flows, which significantly improved accuracy and usability.

The knowledge base feature is especially valuable for centralizing information like FAQs and internal processes, making the chatbot more reliable for users.

There are still some limitations on the free plan, mainly around integrations and automation (like opening tickets directly from the chatbot), but the platform already delivers a lot of value.

Overall, Botpress is a powerful and accessible tool for anyone looking to start building AI agents for internal support or customer service. Review collected by and hosted on G2.com.

As a suggestion for improvement, it would be very valuable to have more native integration capabilities (even in the free plan), especially for actions like automatically creating support tickets or sending emails directly from the chatbot. This would make it easier to connect the bot with operational workflows and increase its practical impact. Review collected by and hosted on G2.com.

I really liked its easy, user-friendly interface. It felt intuitive and simple to navigate. Review collected by and hosted on G2.com.

can include more conditions terms for workflows Review collected by and hosted on G2.com.

UI looks awesome. The support is more responsive. There are new integrations. Review collected by and hosted on G2.com.

Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( Review collected by and hosted on G2.com.