--- title: Botpress Reviews meta\_title: 'Botpress Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 508 reviews by the users' company size, role or industry to find out how Botpress works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 508 scale: '5' date\_modified: '2026-08-11' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Botpress Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. [(130 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253814&qs=pros-and-cons#reviews) Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. [(89 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252724&qs=pros-and-cons#reviews) Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. [(74 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254503&qs=pros-and-cons#reviews) Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. [(72 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254126&qs=pros-and-cons#reviews) Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. [(66 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1250933&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. [(59 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254460&qs=pros-and-cons#reviews) Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. [(32 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252705&qs=pros-and-cons#reviews) Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. [(32 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1251216&qs=pros-and-cons#reviews) Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. [(30 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252472&qs=pros-and-cons#reviews) Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. [(28 mentions)](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253525&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Botpress ##### 1. Ease of Use Users value the **ease of use** of Botpress, enabling quick chatbot creation without the need for coding skills. [ See 130 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253814&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you like about Botpress? UI looks awesome. The support is more responsive. There are new integrations. ![Jason A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason A.") JA Jason A. Small-Business (50 or fewer emp.) 4.5/5 "Consistent, Cost-Effective Call Center Solution" What do you like about Botpress? What I like most about Botpress is the repeatability, which is great and makes it easy to train and get running without needing much monitoring. Their ##### 2. Features Users appreciate the **flexible features** of Botpress, enabling rapid development of sophisticated AI-driven chatbots seamlessly integrated into their platforms. [ See 89 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252724&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you like about Botpress? I appreciate that the Botpress team is quick to respond to issues and open to feedback. They consider implementing suggestions, which is great because ![Borja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Borja G.") BG Borja G. 4.0/5 "Effective and Flexible Chatbot Platform with Minor Quirks" What do you like about Botpress? I like Botpress for its use of native AI features and how well they are embedded. The UI and functionality are intuitive and close to low code, yet ve ##### 3. Integrations Users commend the **multiple tool integrations** of Botpress, simplifying chatbot implementation and enhancing adaptability to needs. [ See 74 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254503&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you like about Botpress? What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start ![João Pedro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João Pedro A.") JA João Pedro A. Small-Business (50 or fewer emp.) 4.5/5 "Easy Custom Integrations That Fit Our Workflow" What do you like about Botpress? I like the way I can build custom integrations. ##### 4. Easy Integrations Users value the **easy integrations** of Botpress, enhancing adaptability with tools like WhatsApp and Slack seamlessly. [ See 72 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254126&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you like about Botpress? What I like most about Botpress is how quickly it connects with Meta platforms, making deployment fast and efficient. It gives a strong, smooth start ![João Pedro A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "João Pedro A.") JA João Pedro A. Small-Business (50 or fewer emp.) 4.5/5 "Easy Custom Integrations That Fit Our Workflow" What do you like about Botpress? I like the way I can build custom integrations. ##### 5. Intuitive Users praise the **intuitive interface** of Botpress, making chatbot creation easy for everyone, including non-developers. [ See 66 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1250933&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you like about Botpress? UI looks awesome. The support is more responsive. There are new integrations. ![Dr. Chandra Prakash G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dr. Chandra Prakash G.") DG Dr. Chandra Prakash G. Small-Business (50 or fewer emp.) 5.0/5 "Anyone Can Build Easy AI Chatbots—Plus $5/Month in AI Credits" What do you like about Botpress? Basically, what I like about the studio here is that anyone can create a bot, whether they come from a tech background or not. The AI chatbots are als ### 5 Cons or Disadvantages of Botpress ##### 1. Learning Curve Users face a **steep learning curve** with Botpress due to lack of guides and complex setup issues. [ See 59 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1254460&qs=pros-and-cons#reviews) See Related User Reviews ![Jason A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jason A.") JA Jason A. Small-Business (50 or fewer emp.) 4.5/5 "Consistent, Cost-Effective Call Center Solution" What do you dislike about Botpress? The voices for the AI agents weren't as good as we were hoping. They seem to be slowly getting better, but you can still tell it's an AI. People call ![Toby N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toby N.") TN Toby N. 4.5/5 "Empowers Non-Coders with Powerful Chatbot Capabilities" What do you dislike about Botpress? I would love to see more support from an AI when actually building code inside the studio so it can check debugs or suggest different things as I'm do ##### 2. Limited Features Users face **limited features** in Botpress, struggling with conversation management and lacking essential functionality for effective support. [ See 32 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252705&qs=pros-and-cons#reviews) See Related User Reviews ![sherif s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sherif s.") SS sherif s. Small-Business (50 or fewer emp.) 5.0/5 "Good Solution for Handling My Business Chats" What do you dislike about Botpress? What I dislike about Botpress is that it struggles to accurately understand and translate text from images, often extracting incorrect data. It also ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you dislike about Botpress? Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is ##### 3. Missing Features Users struggle with **missing essential features** in Botpress, hindering effective conversation management and support capabilities. [ See 32 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1251216&qs=pros-and-cons#reviews) See Related User Reviews ![Robert H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert H.") H Robert H. 3.5/5 "Responsive Support, But Lacking Conversation Management" What do you dislike about Botpress? Conversation management is a big struggle. Botpress is coming out with a new tool called Desk, but it's still not fully featured. The biggest issue is ![Daniel L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel L.") DL Daniel L. Small-Business (50 or fewer emp.) 5.0/5 "Incredibly Easy to Use yet need some improvements" What do you dislike about Botpress? Lack of consistency, there are several bugs that must be worked around. The database engine its very basic and connecting to external databases doesnt ##### 4. Steep Learning Curve Users find the **steep learning curve** of Botpress challenging, particularly for complex customizations beyond basic features. [ See 30 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1252472&qs=pros-and-cons#reviews) See Related User Reviews JW Jack W. Small-Business (50 or fewer emp.) 4.0/5 "Empowers Automation with Essential Features" What do you dislike about Botpress? I had some issues with Botpress on my computer running Windows 7, where certain features like transition and condition options were invisible. Also, I ![Eudald C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eudald C.") EC Eudald C. Small-Business (50 or fewer emp.) 4.0/5 "Powerful, Customizable Platform with a Learning Curve and Room for Better Support" What do you dislike about Botpress? While Botpress is feature-rich, it can feel overwhelming at first for beginners. The documentation, though extensive, sometimes lacks real-world examp ##### 5. Poor Documentation Users find the **poor documentation** frustrating, leading to confusion and wasted time troubleshooting issues with Botpress. [ See 28 mentions ](https://www.g2.com/products/botpress/reviews?filters%5Bsentiment_snippet%5D=1253525&qs=pros-and-cons#reviews) See Related User Reviews ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Small-Business (50 or fewer emp.) 4.0/5 "The interface is good and it is easy to learn." What do you dislike about Botpress? Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( ![Abhinav W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhinav W.") AW Abhinav W. Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use with Proactive, Helpful Support" What do you dislike about Botpress? Nothing much to add at this point. Although the product has evolved a lot, the documentation feels like it has been left a little behind. ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Mid-Market (51-1000 emp.) 3/20/2025 "Botpress Review" 3.5/5 What do you like best about Botpress? The workflow builder is easy to use , also the search algoritm they are using is very strong . The hook creation is very simple . Review collected by and hosted on G2.com. What do you dislike about Botpress? The documentation is not upto the mark . They have not mentioned from where to get the keys the is required in API . They should have update it in the doc itself or should have provide the referance link to get the keys. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? We have integrated the chat bot with our application for customer support . The botpress AI bot is helping us in user query related to our platform Review collected by and hosted on G2.com. Show More 7/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ahmed S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahmed S.") AS Ahmed S. marketing Small-Business (50 or fewer emp.) 3/25/2026 Guest users or non-business users of the software, not included in G2 scores. "Flexible, Developer-Friendly Botpress for Highly Custom Chatbots" 4/5 What do you like best about Botpress? What I like best about Botpress is its flexibility and developer-friendly design. It allows you to create highly customized conversational flows, integrate with multiple channels, and manage content and NLP models in a centralized way. Its open-source nature also makes it easy to extend and adapt to specific business needs while giving full control over data and deployment. Review collected by and hosted on G2.com. What do you dislike about Botpress? One challenge with Botpress is that its interface and documentation can sometimes feel overwhelming, especially for beginners. Setting up advanced features or integrations may require a steep learning curve and some familiarity with coding and server management. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress addresses the challenge of building and managing intelligent chatbots in a flexible, centralized way. It brings natural language understanding, conversation flow design, and multi-channel deployment together in one platform, which helps reduce the complexity of creating conversational experiences from scratch. For me, that translates into faster development, smoother iteration, and stronger control over how the bot behaves. It also makes it easier to deliver more personalized and consistent interactions, handle multiple customer inquiries efficiently, and keep full ownership of the data and logic behind the bot. In the end, this supports higher user satisfaction and better operational efficiency. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 3/24/2026 "Botpress: Intuitive, flexible, and powerful for creating internal chatbots" 5/5 What do you like best about Botpress? I’ve been using Botpress to build an internal CRM chatbot, and it’s been a great experience so far. The platform is very intuitive and flexible, making it easy to design conversational flows and structure a chatbot that actually supports real business needs. Even on the free plan, I was able to implement features like email validation, guided interactions, and responses based on a structured knowledge base. One of the biggest advantages is how easy it is to iterate and improve. As we ran internal tests, we continuously refined the bot’s responses and flows, which significantly improved accuracy and usability. The knowledge base feature is especially valuable for centralizing information like FAQs and internal processes, making the chatbot more reliable for users. There are still some limitations on the free plan, mainly around integrations and automation (like opening tickets directly from the chatbot), but the platform already delivers a lot of value. Overall, Botpress is a powerful and accessible tool for anyone looking to start building AI agents for internal support or customer service. Review collected by and hosted on G2.com. What do you dislike about Botpress? As a suggestion for improvement, it would be very valuable to have more native integration capabilities (even in the free plan), especially for actions like automatically creating support tickets or sending emails directly from the chatbot. This would make it easier to connect the bot with operational workflows and increase its practical impact. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I’ve been using Botpress to build an internal CRM chatbot, and it’s been a great experience so far. The platform is very intuitive and flexible, making it easy to design conversational flows and structure a chatbot that actually supports real business needs. Even on the free plan, I was able to implement features like email validation, guided interactions, and responses based on a structured knowledge base. One of the biggest advantages is how easy it is to iterate and improve. As we ran internal tests, we continuously refined the bot’s responses and flows, which significantly improved accuracy and usability. The knowledge base feature is especially valuable for centralizing information like FAQs and internal processes, making the chatbot more reliable for users. There are still some limitations on the free plan, mainly around integrations and automation (like opening tickets directly from the chatbot), but the platform already delivers a lot of value. Overall, Botpress is a powerful and accessible tool for anyone looking to start building AI agents for internal support or customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Muhammad Junaid A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad Junaid A.") MA Muhammad Junaid A. Software Development Consultant Information Technology and Services Small-Business (50 or fewer emp.) 11/19/2024 "The interface is good and it is easy to learn." 4/5 What do you like best about Botpress? UI looks awesome. The support is more responsive. There are new integrations. Review collected by and hosted on G2.com. What do you dislike about Botpress? Please allow using node modules in code nodes. Cannot use require or import. It is a highly requested feature, and it is still not added :( Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Building a chatbot for one of my clients who is interested in making a product and using chatbot to support his business. Review collected by and hosted on G2.com. Show More 6/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sudarshan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sudarshan M.") SM Sudarshan M. Manager Director Small-Business (50 or fewer emp.) 6/26/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy-to-Use, Well-Integrated Platform with Solid Open-Source Support" 4/5 What do you like best about Botpress? Highly integrated with different platforms, easy to use, with a good UI, a reasonable price, and solid open-source support. Review collected by and hosted on G2.com. What do you dislike about Botpress? There’s a lack of good documentation, a lack of AI agentic features, and limited support for different types of models. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Easy way to develop AI. It’s a no-code tool that makes it simple to build a chatbot, with built-in RAG support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![sonia m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "sonia m.") SM sonia m. General Manager Small-Business (50 or fewer emp.) 6/1/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy to Use, Highly Integrated, and Great Value" 4/5 What do you like best about Botpress? Easy to use and highly integrated, with a low price compared to the competition. It also offers various options for using Botpress across different applications. Review collected by and hosted on G2.com. What do you dislike about Botpress? Since it is open source, it should have good documentation, but the documentation is limited and not very high quality. Overall, the product quality feels low to me, especially in terms of response time. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I’m using Chatbotr with the Chat API from Botpress, integrated into our application. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite IR Italo R. Small-Business (50 or fewer emp.) 3/6/2026 "Effortlessly Connects and Supports Multi-Channel Communication" 5/5 What do you like best about Botpress? I really appreciate Botpress for its user interface and the ease of connecting with any communication channel. It stands out because, after testing many different tools, Botpress made it easier to connect different parts, like standard nodes and autonomous nodes using AI models to reply, and switching between nodes. I can execute custom code and connect the agent into different communication channels like WhatsApp, Instagram, and our website. Additionally, having support in a paid plan is a big plus. The documentation is good, and the Discord channel is very helpful. Review collected by and hosted on G2.com. What do you dislike about Botpress? My only issue was related to using the WhatsApp integration sandbox number for Brazilian phone numbers, but once connected directly via WhatsApp Business it worked fine. There was a small learning curve, but the documentation is good. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? I use Botpress as a hotel reservation assistant. It seamlessly integrates with our system API, letting guests check availability, make and manage reservations, and ask questions about the hotel and city. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Annelize D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Annelize D.") AD Annelize D. Software Engineer Hospital & Health Care Mid-Market (51-1000 emp.) 4/27/2026 Business partner of the seller or seller's competitor, not included in G2 scores. "The Execute Code card is my favorite" 4/5 What do you like best about Botpress? My favorite feature is, without a doubt, the Execute Code card. Review collected by and hosted on G2.com. What do you dislike about Botpress? the absence of direct technical support for users of the prepaid plan (Pay-as-you-go). Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Act as a strategic bridge between the growing demand for support and the limited capacity of a human team. By automating data collection and resolving simple queries at the first layer, Botpress transforms support from an overloaded "cost center" into an efficient operation, where the human team focuses only on complex cases that truly require sensitivity and decision-making. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Ricky W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricky W.") RW Ricky W. Small-Business (50 or fewer emp.) 2/26/2026 "Effortless Bot Building with Endless Possibilities" 5/5 What do you like best about Botpress? I use Botpress for its integrations with tools for risk management research in the insurance industry. Botpress offers a variety of ways to enable nuanced interactions, which is vital for accessing data and asking specific types of questions. The platform is easy to use and very powerful. It provides a wealth of options for building bots, and as they say, the sky is the limit. I particularly enjoy the Execute Code cards because they offer freedom and allow for easy setup of API calls to external services, enabling rich engagement with data sources. Review collected by and hosted on G2.com. What do you dislike about Botpress? The UI certainly requires a bit of attention. I've mostly been having issues with the Edge browser, sometimes it has rendering issues or will randomly reload the workspace. They need to improve how chat menu options and text handling are, well, handled. For instance with the Raw Input cards, you can't display formatted text in it like you can with a Text card. This is for when the user might have unique chat menu options, but have asked the bot for some detail that required it to provide a formatted response (like with bullet points), a Raw Input can't display that. So if you want the bot's response to be shown with chat menu items attached, then you have to be happy with an unformatted text field if you're using it to display bot responses. It was tricky at first because it was a bit earlier in the development of the platform, so things weren't as streamlined (in 2023/2024) as they are now. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? Botpress enables nuanced interactions with risk management data, providing flexibility in accessing information. Its Execute Code cards facilitate seamless API setups for richer data engagement. It's easy to use and versatile, making it a powerful tool for bot building in the insurance industry. Review collected by and hosted on G2.com. Show More 3/2/2026 Validated ReviewerIncentivizedSource: Seller invite ![Mike A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike A.") MA Mike A. CBW Small-Business (50 or fewer emp.) 5/12/2026 "Easy Implementation with a 75% reduction in product support burden" 5/5 What do you like best about Botpress? Ease of implementation and powerful customization options. Review collected by and hosted on G2.com. What do you dislike about Botpress? The power can be hard to harness, but their team has been incredibly helpful across the board. Review collected by and hosted on G2.com. What problems is Botpress solving and how is that benefiting you? We have implemented it to provide improved searchability of our knowledge bases via chat, and to find answers in the flow of a user opening a support ticket. Our support ticket volume is down almost 75% since implementing, with most user questions sufficiently answered by BotPress before users complete/submit their ticket. Review collected by and hosted on G2.com. 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