I use Botpress to build a community platform for my village and have found its visual builder genuinely accessible. I appreciate the Execute Code cards and integrations, especially with Messenger or WhatsApp, as they allow me to build real in-production features for underserved users on low-data connections. Additionally, I find the Messenger and WhatsApp bundles to be cheaper, which helps workflows function efficiently on low data. The setup of Botpress was also very easy. Review collected by and hosted on G2.com.

Debugging can be tricky at times. Things like Find Records filters being sensitive to trailing spaces or case and figuring out which toggles need to be on (Download Media, for instance). Review collected by and hosted on G2.com.

Botpress makes it easy to build chatbots and integrate them into WordPress sites. Adding official sources for responses is straightforward, ensuring accurate and trustworthy communication. As a generative AI tool, it efficiently answers citizens’ questions about procedures, services, and regulations on transparency and access to information, using clear language for people without legal expertise.

The platform is fast in delivering responses and keeps conversations fluid. Updates are simple to manage, and the reporting tools are very useful to track interactions and monitor resource usage. I also appreciate how easy it is to find text and video tutorials that help quickly learn how to manage and administer Botpress. Review collected by and hosted on G2.com.

In the free plan, it is not possible to select custom date ranges when generating reports, which limits the ability to analyze specific periods. Another downside is that conversations cannot be exported in an open format, making it harder to integrate the data into visualization tools like Looker Studio. Having these features available would greatly improve flexibility and reporting capabilities. Review collected by and hosted on G2.com.

I find that Botpress has been very useful for my thesis project, especially because it provided an effective framework for managing various needs both at the graph level and in settings. Using Botpress was much more effective than designing it directly from scratch. I also appreciate the Rug system which works well and was the foundation of my thesis. Review collected by and hosted on G2.com.

It becomes a bit complex to visualize everything and getting lost among the arrows happens in an instant. Graphically, when it starts to become a bit more complex, you lose a bit. You must rightly break the bot into mini bots inside that connect to the main one. Finally, it is a complex tool that requires some training due to the technical terms. Review collected by and hosted on G2.com.

What I like best about Botpress is its flexibility and powerful visual flow builder, which makes it easy to design intelligent, automated conversations without heavy coding. The ability to integrate with tools like WhatsApp, websites, and Make.com, along with AI-powered responses and knowledge base features, allows businesses to deliver fast, accurate, and scalable customer support while maintaining a human-like experience. Review collected by and hosted on G2.com.

One challenge with Botpress is that initial setup and advanced integrations can be complex for non-technical users, especially when configuring workflows, APIs, or external tools. Additionally, managing conversation logic at scale can become difficult without clear structure, and customization sometimes requires technical knowledge to achieve the desired user experience. Review collected by and hosted on G2.com.

The most helpful part of Botpress is the visual flow builder. It makes creating and managing conversations straightforward without needing advanced coding skills. It also allows quick testing and changes which is useful when working on projects with limited time. Review collected by and hosted on G2.com.

One downside of Botpress is the learning curve at the start. Some features are not very intuitive and it can take time to understand how variables and conditions work together. Debugging can also feel a bit trial and error especially when building more complex flows. Review collected by and hosted on G2.com.

It offers strong integration support, with multiple ways to integrate that provide flexibility for users. It also provides a high level of customization, with a wide variety of options such as LLMs and APIs. On top of that, it’s budget-friendly. Review collected by and hosted on G2.com.

The documentation could be more in-depth. Sometimes it’s hard to understand, and I find myself wishing certain parts were explained more clearly. there could be add flowchart and videos for easy to understand. Review collected by and hosted on G2.com.

I like the Botpress work interface because it is simple and fluid, allowing me to find the necessary components to generate agentic flows. I also value the wide range of available integrations, which allow for the creation of complex flows and actions. The documentation is very comprehensive, as is their YouTube channel where useful tutorials can be found for creating workflows and different applications to solve business problems. Additionally, the integration of standard nodes with default options reduces the costs of unnecessary calls to LLM APIs and perfectly complements the autonomous nodes for using LLM calls for more complex responses. Starting with Botpress was very easy due to its simplicity and power, making it very accessible compared to other platforms. Review collected by and hosted on G2.com.

I have encountered some difficulty when working with variables, the specific panel where variables are defined sometimes does not allow defining 'user variables' for necessary situations. That part of the interface can be a bit confusing. Review collected by and hosted on G2.com.

I like that Botpress is an immediate and intuitive help to answer any question that students may ask. It is especially useful because it can attend to students asynchronously when I cannot be with them. I also like that a lot of documentation can be added to it and that it responds quickly to students' queries. The configuration of the nodes is very easy, which facilitates the use of Botpress in my work. Review collected by and hosted on G2.com.

What doesn't work well for me is that I haven't been able to add images. For example, requesting an image in the case of anatomy, it searches for it but doesn't display it. So, that's one of the major limitations I have with the bot. Additionally, I have problems with the variables and with the information flows, even though the nodes are very easy to handle. Review collected by and hosted on G2.com.

Botpress is a very interactive no-code tool that lets me create a chatbot easily, without having to dig into the technical stuff. The WhatsApp integration is also super easy. On the Plus plan, the conversation analysis helps my organisation understand clients better. Review collected by and hosted on G2.com.

One thing I dislike is that it charges an extra $20 for more than 500 messages and API calls. If someone only needs a little more than 500, it feels like you still have to pay $20, even though you might not use anywhere near that many. We used to pay $20 for 5,000 calls, so this change seems a bit expensive. Review collected by and hosted on G2.com.

I like the ease of creating flows in Botpress and find its interface very user-friendly. I value the detailed documentation, which includes videos and texts explaining how to do things, making it easy to resolve any questions that arise. Additionally, the initial setup was very easy, especially with the exclusive support I received from a Botpress person to guide me through everything. Review collected by and hosted on G2.com.

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