I love the way my clients feel safe, happy, and satisfied, and my collaborators also manage to perform excellent work on the platform. Review collected by and hosted on G2.com.

What is most unpleasant is the closing of the window in 24 hours. I believe that by solving this problem, we can achieve a higher rate of improvements and development of the platform. Review collected by and hosted on G2.com.

An excellent tool for keeping contact and bringing human interaction to new heights, best for governments and corporations looking to help customers/neighbors as best as possible. Review collected by and hosted on G2.com.

Sounds are often thunderous and extended for no apparent reason. I would also like to have a dark mode; after all, this software is purely for development and customer service, which can be very extensive and hard on the eyes. Review collected by and hosted on G2.com.

It's straightforward to use; there's not a lot of training required to access the reports and understand their use.

Filters are simple; the overall interface is amicable. Review collected by and hosted on G2.com.

Regarding the date filter, it would be nice to have more preference settings to search for many days in a specific time range without changing the day. That would save a lot of time! Review collected by and hosted on G2.com.

Agility and practicality in service, reliable. Speed so that the service is effective, thus the client does not spend much time waiting for service. Thank you. Review collected by and hosted on G2.com.

Most of the tools are useful for customer service, but support could be improved to enhance integration with other platforms and the company's CRM, to prevent errors from occurring. Review collected by and hosted on G2.com.

The integration with the company's system with Botmaker is very good, we can interact with the systems in a fluid and practical way, even though they are on different platforms. Review collected by and hosted on G2.com.

The biggest disadvantage is the lockdown that occurs if there are no interactions within 24 hours with the client; this could be different for active/receptive clients. Review collected by and hosted on G2.com.

It helps solve the mechanic labor that is using whatsapp and bots Review collected by and hosted on G2.com.

It has certain limitations and it breaks often so the creation of templates becomes a tedious task Review collected by and hosted on G2.com.

That centralizes information and digital channels in a single platform and in turn automates responses according to needs Review collected by and hosted on G2.com.

There is a bit of a lack in the use of contexts or automatic responses from triggers (self-learning) Review collected by and hosted on G2.com.

The interface, very similar to the conventional WhatsApp, which facilitates the use by customer service agents. In addition, there are very well-developed features such as voice and video calls. Review collected by and hosted on G2.com.

Extraction of conversations via PDF sometimes presents difficulties because they are divided into several files. Could you provide the option to choose to extract the entire conversation in just one file? Review collected by and hosted on G2.com.

The ease with which a menu is created. Review collected by and hosted on G2.com.

The attention is not very empathetic, although they answer the question, they have predefined responses that they use as a wildcard. Review collected by and hosted on G2.com.

The ease of use.

Send mass messages. Review collected by and hosted on G2.com.

Unable to pin important messages at the top, unable to assign a group of people to my contact in bulk. The bot sometimes has a delay. Review collected by and hosted on G2.com.