I really like the mass sending template features, and how the tool makes it easy to create and approve templates, greatly facilitating daily routines. Review collected by and hosted on G2.com.

Sometimes I feel a significant lack of knowledge on the part of account managers, and I find it very difficult for them to understand the problems or provide explanations. Review collected by and hosted on G2.com.

I really love how botmaker helps me and my team to enhance and automate our customer service with our chatbot. The interface is very intuitive and user-friendly, which I really appreciate. Review collected by and hosted on G2.com.

Maybe pricing? I mean, my company pays for it but I've heard that sometimes it can be quite expensive when we require advanced features or higher volumes. Review collected by and hosted on G2.com.

Botmaker is an easy-to-use tool that allows different user profiles to manage the product, from developers to customer service staff. Review collected by and hosted on G2.com.

I would like Botmaker to be closer to the business to be a more strategic ally in growth. It would help us more if they were more aligned with the strategy, however, they do fulfill sending us updates about the platform's news. Review collected by and hosted on G2.com.

The configuration/parameterization part allows us to have great flexibility in the settings of queues and paths that the client can follow. Review collected by and hosted on G2.com.

I still see that we need to improve the issue of integrations between Botmaker and other systems. I find it difficult to extract data both through spreadsheets and the API for the team's dashboard control. Review collected by and hosted on G2.com.

The use of Botmaker is gratifying with respect to the chats that can be responded to for end customers, the best part is the immediate response, the use of Botmaker is very interesting compared to its competitors. Review collected by and hosted on G2.com.

The disadvantages are that it depends on another messaging application to be able to use it; the improvement would be implementing a common point with the messaging provider. I would like it to be used in live messaging with customers. Review collected by and hosted on G2.com.

The assertiveness in finding a client and speaking in real time. Review collected by and hosted on G2.com.

I don't see anything that isn't of great utility. Review collected by and hosted on G2.com.

The possibilities with bots are interesting. Review collected by and hosted on G2.com.

Difficulty in extracting reports, various bugs, navigability issues, lack of notifications for appointments Review collected by and hosted on G2.com.

What I like the most is the simplicity of being able to design specific processes for each need. Review collected by and hosted on G2.com.

Perhaps what I like the least is not having the possibility of chatting online when problems that seriously affect the operation are detected. Review collected by and hosted on G2.com.

Support is very agile, the tool is also very didactic and intuitive, it is always updated and bringing innovations to the tool. Review collected by and hosted on G2.com.

Sometimes the process ends up being slow to approve the templates, but I don't see another topic to add. Review collected by and hosted on G2.com.

The time it saves operators in different sectors. Review collected by and hosted on G2.com.

The Support sector, because when something doesn't work well, they take a long time to provide a solution and sometimes they don't even respond. Review collected by and hosted on G2.com.