--- title: BoldDesk Reviews meta\_title: 'BoldDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 147 reviews by the users' company size, role or industry to find out how BoldDesk works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 147 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### BoldDesk Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [(41 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [(19 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [(17 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [(13 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [(9 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [(8 mentions)](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BoldDesk ##### 1. Ease of Use Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. [ See 41 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697495&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 2. Simple Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. [ See 19 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697249&qs=pros-and-cons#reviews) See Related User Reviews LK Lee k. 3.5/5 "Easy to Use, but Initial Setup Needs Improvement" What do you like about BoldDesk? I find BoldDesk easy to use so far, which is important for efficiently managing customer queries through a ticketing system. The dashboard is particul ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you like about BoldDesk? BoldDesk is definitely worth checking out. The interface is clean and straightforward, and it’s awesome how much you can customize to fit your team’s ##### 3. Customer Support Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696326&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ##### 4. Easy Setup Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697625&qs=pros-and-cons#reviews) See Related User Reviews ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you like about BoldDesk? Simplesity and easy to setup and costumerise. ##### 5. Features Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. [ See 17 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1696457&qs=pros-and-cons#reviews) See Related User Reviews JS John S. Mid-Market (51-1000 emp.) 5.0/5 "Efficient Support Tracking at an Affordable Price" What do you like about BoldDesk? I like that BoldDesk is easy to use and has an affordable price. I enjoy the easy call tracking and the analytics features. The initial setup was very ![Keith B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith B.") KB Keith B. Small-Business (50 or fewer emp.) 5.0/5 "Economical, Comfortable UI, and Outstanding Sales & Support from Bold Desk" What do you like about BoldDesk? So far, I have been pleasantly surprised by Bold Desk. The platform does everything that other ticketing and helpdesk platforms boast, but much more e ### 5 Cons or Disadvantages of BoldDesk ##### 1. Missing Features Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. [ See 13 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697553&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "updated review its excellent for our team" What do you dislike about BoldDesk? It lacks a built-in RMM (Remote Monitoring and Management) feature, so if you require device monitoring and management capabilities, this product is n ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User 4.0/5 "So fare it is good" What do you dislike about BoldDesk? The translation to danish language is pour. There is a lot of work to do. ##### 2. Learning Curve Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697750&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. JO J Roberto O. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for Customer Service and Support" What do you dislike about BoldDesk? Client portal is a little difficult for some of our customers. ##### 3. Limited Customization Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. [ See 9 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697887&qs=pros-and-cons#reviews) See Related User Reviews AN 3.5/5 "Still deciding, but looks the best" What do you dislike about BoldDesk? More customisation of the portal - a bit like being able to change the email templates. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User 4.5/5 "BoldDesk has improved the organization and tracking of incidents in my team." What do you dislike about BoldDesk? Some advanced customizations require extra configuration, and the notifications could be more flexible. Since it is a relatively new tool, the marketp ##### 4. Not Intuitive Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=2077370&qs=pros-and-cons#reviews) See Related User Reviews ![Oliver W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Oliver W.") OW Oliver W. Mid-Market (51-1000 emp.) 4.0/5 "Outstanding Support and Competitive Pricing" What do you dislike about BoldDesk? The UI isn't as clean as other services, our staff found it confusing when swapping over. AT Angelo T. Small-Business (50 or fewer emp.) 4.5/5 "Highly Customizable with Outstanding Support" What do you dislike about BoldDesk? The UI is quite busy, its sometimes difficult to see where to go or what button you are looking for. ##### 5. Ticketing Issues Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. [ See 8 mentions ](https://www.g2.com/products/bolddesk/reviews?filters%5Bsentiment_snippet%5D=1697314&qs=pros-and-cons#reviews) See Related User Reviews AN 2.0/5 "you must open every ticket to view. can you add a description on the homepage view" What do you dislike about BoldDesk? you must open every ticket to view. can you add a description on the homepage view ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "It is an afforable user-friendly system to keep track of tasks and assignments" What do you dislike about BoldDesk? I wish there was an easier way to just have a list of all my tickets no matter the status, once tickets are completed, it's hard to go back and find t ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Small-Business (50 or fewer emp.) 6/1/2026 "Clear, User-Friendly, and Highly Effectiv" 4.5/5 What do you like best about BoldDesk? Clear, user-friendly, and highly effective. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Poor translation quality, lack of possibilities in term of manual translation/less user-friendly manual translation methods Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Optimizes customer service workflow, widening the bottleneck Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AN Verified User in Computer & Network Security 9/19/2025 "Bolddesk is Perfect" 4.5/5 What do you like best about BoldDesk? I like bolddesk Customization: Create personalized customer portals and embed help widgets to match your business needs. Reports and Analytics: Access interactive dashboards to track customer satisfaction, agent performance, and other critical metrics. Mobile App: Manage tickets on the go with a fully optimized mobile-friendly platform featuring real-time notifications. Automation and SLA Management: Streamline workflows with automated processes, SLA rule configurations, and performance monitoring. Integrations: Connect easily with other tools through APIs, webhooks, and data synchronization capabilities. Customer Organization Features: Keep track of customer interactions and manage data efficiently. Security and Compliance: Ensure data protection with encryption and GDPR-compliant features. Solutions for Different Business Sizes: Features supportive of startups, small businesses, and large enterprises. Embedded Widgets: Seamlessly capture inquiries from external apps and websites. Trend Analysis: Uncover operational insights like recurring issues or peak times to improve service quality. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? its lower-tier plans, specifically the Scale plan, lack advanced features like AI agent and co-pilot functionalities Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Faster task handling in a professional way Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: In-app ![Haydar A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Haydar A.") HA Haydar A. Customer Support Specialist Mid-Market (51-1000 emp.) 5/5/2026 "Easy Data Access That Helps Resolve Customer Issues Fast" 5/5 What do you like best about BoldDesk? I can find the data easily and it help to resolve customer problem asap Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Some time there is some disperancy in contacts and companies Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Advance filters helps me to bifurcate the data easily Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jerett P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jerett P.") JP Jerett P. Owner Small-Business (50 or fewer emp.) 4/21/2026 "Easy Onboarding with Feature-Rich Capabilities" 5/5 What do you like best about BoldDesk? The ease of onboarding and the features. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I honestly haven’t found anything yet. Maybe I wish they were in my time zone but other than that nothing. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? It is allowing our team to get request from our clients. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite KS Kerry S. CEO Small-Business (50 or fewer emp.) 6/20/2025 "BoldDesk Transformed How We Manage Clients and Internal Requests" 4/5 What do you like best about BoldDesk? What I like most about BoldDesk is how easy it is to stay organized and in control. Features like ticket tagging, email summarization, and the ability to merge related tickets save us a lot of time and reduce confusion. The platform is clean, intuitive, and flexible—perfect for managing both client support and internal workflows. It’s become an essential tool for our team. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? There isn’t much to dislike, but if I had to mention something, it would be that some advanced customizations or settings take a bit of time to figure out without guidance. While the platform is user-friendly overall, a few areas could benefit from more built-in tooltips or help guides. That said, the support team has always been quick to assist whenever questions come up. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? BoldDesk is helping us solve several key challenges—primarily around email overload, lack of ticket tracking, and onboarding inefficiencies. Before BoldDesk, it was hard to stay on top of client intakes and internal requests, especially as our behavioral health team grew. Now, all communications are centralized, organized, and easy to monitor. It benefits us by improving response times, accountability, and overall team productivity. We’re able to handle more requests without things slipping through the cracks, and our HR team has a much smoother process for onboarding new employees. It’s been a huge step forward in how we operate day to day. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/29/2026 "Easy Ticket Access and a Clean, Intuitive Layout" 4.5/5 What do you like best about BoldDesk? ease of access to the tickets and easy layout Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Notification for incoming chats could have been better Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? It is helping me keep track of the tickets being opened. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Elton W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elton W.") EW Elton W. Information Tech II Mid-Market (51-1000 emp.) 11/26/2025 "Intuitive and Customizable Helpdesk Solution" 4.5/5 What do you like best about BoldDesk? It's very intuitive and straight-forward previous helpdesk system I've used in the past don't offer the customization Bolddesk does. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? I would like an inventory system add to Bolddesk which would be amazing to connect problematic devices or peripherals when working tickets. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Added a way to block customer sign-up from google, Microsoft etc which can be a weak-point for DDoS attacks or account creation overload. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from Pop Up ![Matt M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matt M.") MM Matt M. Manager of Business Operations Small-Business (50 or fewer emp.) 6/4/2025 "A Game-Changer for Our Customer Support, however lots of configuration!" 4/5 What do you like best about BoldDesk? As someone who manages a growing customer support team, finding the right help desk software has been a journey. We recently switched to BoldDesk, and I can confidently say it's been a fantastic decision. It truly feels like a modern, intuitive, and incredibly powerful platform that has significantly improved our workflow and, most importantly, our customer satisfaction. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? We appreciate how much we can tailor BoldDesk to our specific business processes. From custom fields in tickets to designing our customer portal, it feels like the software adapts to us, rather than the other way around around. However advanced customization options require some technical expertise to implement effectively. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? All our customer inquiries land in one centralized inbox. This has eliminated so much back-and-forth and ensures no customer query ever falls through the cracks. The ticketing system itself is super organized, allowing us to track status, assign tasks, and keep detailed records easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Scott D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott D.") SD Scott D. IT Manager Mid-Market (51-1000 emp.) 5/27/2025 "Simple and Full Featured" 5/5 What do you like best about BoldDesk? If you're running a small to mid-sized business and need a help desk solution that strikes the right balance between functionality and simplicity, BoldDesk is worth considering. I find it easy to use, easy to configure and understand. I have used other products that I felt were too 'over the top' for features for a small organization. Cost is very resonable. Review collected by and hosted on G2.com. What do you dislike about BoldDesk? My only complaint about the system is that the end user self service ticket system is not a configurable as I like. It has all the required information that I need but I would like to be able to adjust the look and feel a bit more. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? We have a small shop, and we were able to create a help desk to insure we don't lose track of user request without breaking the bank. We have also been updating the KB article section to help us have a singular location for shared technical information. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AN Verified User in Oil & Energy 3/30/2026 "It works with few pros and cons" 3.5/5 What do you like best about BoldDesk? Quick reply option is great for daily use Review collected by and hosted on G2.com. What do you dislike about BoldDesk? Trail mail does not get attached correctly always. Forward option is missing. Review collected by and hosted on G2.com. What problems is BoldDesk solving and how is that benefiting you? Able to reply to tickets properly. Review collected by and hosted on G2.com. 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