It is a nice platform that syncs with other tools Review collected by and hosted on G2.com.

The centralization of changes is only in the hands of IT and the end user has issues in updating/change based on the needs Review collected by and hosted on G2.com.

Being able to quickly and easily set up events, contact prospective attendees, record registrations, send reminders and manage the event on the day Review collected by and hosted on G2.com.

The occasional Salesforce integration issues Review collected by and hosted on G2.com.

The integration with Salesforce and the versatility of the platform. While it doesn't completely capture every use case we needed, the out-of-the-box functionality was sufficient to capture 95% of use cases. Review collected by and hosted on G2.com.

In some cases the UX of the user facing assets isn't the best. Some long forms should for example offer the option of pagination, the full-width design shows a hero image within a larger version of the same image and doesn't seem to be customisable, it is really hard to make this design work for most images. Review collected by and hosted on G2.com.

I love how Blackthorn Events streamlines the registration process and makes it easy to create, customize, and manage events without the need for multiple tools. It's intuitive and flexible, which allows me to get it up and running quickly without a steep learning curve. I can build and customize events for different formats easily. The centralized data feature, especially through Salesforce, means I don't have to juggle different systems, which is a real plus. Review collected by and hosted on G2.com.

some areas of the navigation could be streamlined. Review collected by and hosted on G2.com.

Hello dear friends! I work as a Service Desk Manager of my company, and it brings me the greatest joy to write this review. We are conducting numerous business events and webinars and I have been using Blackthorn Events to coordinate the attendee handling.

The very attractive aspect I like the most is that it is sitting entirely within our Salesforce CRM. My service desk agents are finding it easy to see all the details of the guests, ticketing and payment status all on one window. We do not need to skip and skip in the various software. Registration pages are at their finest charming and professional, and it is running like butter to our users. Should any of the customers have a booking problem, my team is resolving them very quickly, as all data is literally stares at our eyes. Review collected by and hosted on G2.com.

Not that much to grumble as it is a very sweet software. However, one thing I need to say is that the first set-up process of very complicated, multi-day events is somewhat baffling to my new junior employees. So many fields and rules to be clicked are customized. We are even requiring some additional time on training to familiarize with the profound settings. In addition, there are occasions where the backend sync is taking an additional few minutes when there is heavy traffic, although it is not a regular occurrence. Review collected by and hosted on G2.com.

I love that Blackthorn Events is highly customizable to our needs. It integrates well with Zoom, which is important for our webinars. The fact that it is Salesforce native has been a huge plus, allowing us to automate the attendee verification process that we previously had to do manually. Review collected by and hosted on G2.com.

It requires a fair bit of training for event creators on staff. The event creation process could be more intuitive. There are a fair number of steps when creating an event, and for infrequent event creators, it can be hard to remember everything that is required. They are already working on improving this. Review collected by and hosted on G2.com.

I write Apex and build LWC for a living, and the worst part of my job is usually trying to force a random external event platform to sync with Salesforce. The best thing about Blackthorn is that it is 100% native. I don't have to write any custom API connectors or worry about managing middleware. When a user buys a ticket, the data drops straight into our org immediately. Because the data is already inside Salesforce, I can just use standard Flows to handle the follow-up emails and tracking instead of writing heavy custom code. Review collected by and hosted on G2.com.

Because I am a developer, I like having total control over the UI. If you want to heavily customize the registration page to match your exact brand guidelines, you will get a bit frustrated. You can't just easily drop in your own custom Lightning Web Components (LWC) to make the page look perfect. You are mostly stuck with their built-in page builder, which means you have to use a lot of CSS hacks to get the exact design you want. Review collected by and hosted on G2.com.

I find Blackthorn Events easy to use, especially since event managers can build and edit event forms without relying on Salesforce admins, saving us time and making us more effective. I really appreciate that Blackthorn Events is Salesforce native, which means it uses our data and allows for a seamless experience for staff and event participants. Their onboarding team did a fantastic job working with our event managers, ensuring that everything was ready in time for our fall events. When we ran into issues, they addressed them immediately, and their proactive support means that when we have questions, we get a response right away. They also provide great customer service and offer daily office hours for help whenever needed. The team is proactive, efficient, and genuinely cares about their work. Review collected by and hosted on G2.com.

Truthfully, nothing. It's an amazing product with an amazing team behind it. Review collected by and hosted on G2.com.

The hardest part of my job is keeping track of who actually shows up to our client dinners and webinars. The best thing about this app is that it puts all of that information right on my normal Salesforce screen. I can just open a client's profile and instantly see if they RSVP'd or checked in at the door. It gives me the absolute perfect icebreaker when I call them the next morning. I don't have to wait three days for someone to email me a messy Excel sheet of the guest list. Review collected by and hosted on G2.com.

I truly don't have any complaints. It does exactly what I need it to do. When our team first installed it, it maybe took me a day or two to get used to where the new event buttons were on my dashboard, but that was just a normal learning curve. It hasn't crashed, and it never gives me the wrong data, so I am completely happy with it. Review collected by and hosted on G2.com.

Flexibility - able to create all types of events from simple to quite complex Review collected by and hosted on G2.com.

Because of the amazing flexibility, it can be harder to learn how to use Review collected by and hosted on G2.com.