The registration and attendee management side is what stood out most for us. Having those details organized in one system made it easier to see what was happening with attendees and gave our team a clearer process for event check-in. Review collected by and hosted on G2.com.

Some of the setup required extra clarification before we had everything configured the way we wanted. It wasn't a major issue, but there were a few points where we had to go back over the requirements before moving forward. Review collected by and hosted on G2.com.

One of my favorite things is that I no longer have to keep my event registrations somewhere else. Everything ties into Salesforce which I love. Knowing I can access all my registrations and track attendance also lets me connect events directly to my campaigns no more Excel sheets. I also love that they offer a QR code so attendees can check in easily. Being able to use those contacts to build campaigns as well is a huge plus. It’s great when everything works together smoothly. Review collected by and hosted on G2.com.

There are some aspects I'd love to see improved. Setup of the software can be a bit tedious. I am familiar with Salesforce but any minor updates to a registration or event require an admin to do. I would also love if there were more design options. I enjoy being able to get creative with my campaigns. Review collected by and hosted on G2.com.

Blackthorn has helped us streamline our event management in a number of ways. Being able to customize the registration pages has improved our event branding, and the confirmation emails and other templates are also easy to tailor to our needs. Where Blackthorn really shines, though, is its support. I consistently get prompt, clear responses, and I can schedule a 15- or 30-minute session to get my questions answered or be walked through a process in real time. Review collected by and hosted on G2.com.

There are a few areas where things can feel a bit clunky, especially around attendee forms and questions. That said, I think part of it is simply the Salesforce learning curve, since we implemented both at the same time. For instance, I expected an option to automatically email the event creator whenever someone registers to be built in, but I was still able to set it up using Salesforce flows. Review collected by and hosted on G2.com.

I really like how Blackthorn Events integrates with Salesforce. It lets me share all the event information directly with existing customer data, sales activities, and marketing processes, giving me a complete view of all the centralized information. It also improves reporting and follow-up activities after the event is over. As an event planner, I use it to manage the complete event lifecycle, including event registration, ticketing, and payments, which reduces manual work and helps my team coordinate events more efficiently. It centralizes information with Salesforce, improving data accuracy and visibility, and automates registration, payments, and attendee communication, which helps in saving time and improving customer experience. Review collected by and hosted on G2.com.

There are some areas of improvement needed for Blackthorn Events, like the user interface, which could be made easier with simpler terms and icons on the dashboard. Additionally, using Salesforce fully requires specific knowledge, so having initial training for new users would be helpful. Some kind of organized training, step-by-step tutorials, and no-code customization options are needed to make the Salesforce integration more accessible. Review collected by and hosted on G2.com.

It allows us to manage the entire event lifecycle—from registration and attendee management to payments, communications, and reporting—without leaving Salesforce. The ability to automate processes using Salesforce Flows, reuse event templates, and keep all event data in one place has significantly reduced manual work and improved data accuracy and reporting. Overall, it provides a powerful, centralized solution for managing both virtual and in-person events efficiently Review collected by and hosted on G2.com.

event setups can occasionally take time. In addition, certain setup or configuration errors can be difficult to diagnose without consulting documentation or contacting support. However, once configured properly, the platform is reliable and offers strong functionality. Review collected by and hosted on G2.com.

Blackthorn is very rich in features, which makes it a good fit for many different kinds of events. For a brand like us, where presentation matters, the branding options are a real plus. We can make the event experience feel like our own. Review collected by and hosted on G2.com.

Nothing significant so far. If anything comes up, we’ll contact the Blackthorn team directly. Review collected by and hosted on G2.com.

Blackthorn utilizes a ton of features to make a tailored experience. We were able to fashion an attendance system that suited our org needs. We have some great success with the Event Builder. Review collected by and hosted on G2.com.

The amount of features available can be daunting at times and it takes a while to get comfortable. Review collected by and hosted on G2.com.

What I like most about Blackthorn Events is how seamlessly it integrates with Salesforce, which lets organizations manage the entire event lifecycle in one platform. Being able to handle registrations, payments, communications, and reporting all in the same place makes the process much more efficient and improves overall data visibility. Review collected by and hosted on G2.com.

One area I find challenging with Blackthorn Events is the learning curve, particularly when I’m trying to configure more advanced features such as complex event templates or custom workflows. It takes some time to fully understand all the available options, how they fit together, and how they interact within Salesforce. Review collected by and hosted on G2.com.

I like how much customization there is in the settings. We have very specific needs, and being able to adapt the product to meet our needs is great. We've utilized CSS for a few things, which has been really nice when the out-of-the-box configurations weren't quite right. The support and documentation resources are great tools. Review collected by and hosted on G2.com.

It is a steep learning curve for beginners. We have a pretty tech savvy team so it was fine for us, but it's not as good for folks who need something 'plug and play'. I think there were some things that weren't automatically configured (i.e. payment gateway) which would have been helpful. Review collected by and hosted on G2.com.

I really appreciate how quickly their customer service digs into issues and finds solutions. Review collected by and hosted on G2.com.

We had to find some custom solutions for our use case. Although Blackthorn worked with us from day one, it still took some time to build everything out. Review collected by and hosted on G2.com.