--- title: Smart CRM Reviews meta_title: 'Smart CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Smart CRM works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Smart CRM Reviews **Vendor:** Binotel LLC **Category:** [Other Marketing Software](https://www.g2.com/categories/other-marketing) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Smart CRM SmartCRM by Binotel is a CRM system designed for Ukrainian businesses to manage sales, client relationships, and communication processes. It provides a sales funnel to track deals across stages, with tools to monitor progress and outcomes. A centralized client database stores communication history, deal details, and customer needs for comprehensive profiles. Integrated telephony supports call handling, recording, and missed call tracking within the CRM. Task automation generates daily task lists based on deal progress, reducing manual work. Analytics and reports offer insights into sales performance and deal trends. The system integrates with Binotel’s Virtual PBX and over 100 other CRM tools. Setup takes one hour, with support available seven days a week. Pricing starts at 399 UAH/month per user, including a 14-day free trial. ## Smart CRM Pros & Cons **What users like:** - Users appreciate the **affordability** of Smart CRM, finding it budget-friendly and suitable for small businesses. (1 reviews) - Users highlight the **automation features** of Smart CRM, which enhance workflow efficiency and improve client follow-up management. (1 reviews) - Users appreciate the **ease of access** provided by Smart CRM, enjoying fast setup and intuitive management features. (1 reviews) - Users appreciate the **ease of use** of Smart CRM, highlighting its intuitive interface and quick setup process. (1 reviews) - Users highlight the **easy setup** of Smart CRM, enabling quick integration and efficient management of customer interactions. (1 reviews) - Platform Compatibility (1 reviews) - Seamless Functionality (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find the **communication issues** with the support team intrusive, affecting their overall experience with Smart CRM. (1 reviews) - Users find the **inadequate analytics** in Smart CRM limiting for gaining deeper insights into service trends. (1 reviews) ## Smart CRM Reviews ### 1. Efficient CRM for Auto Repair Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Stepan G. | Co-Founder, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Smart CRM?** Smart CRM’s integration with Binotel telephony is a standout, allowing our auto repair shop to track client calls and attach them to customer profiles seamlessly. The interface is clean and intuitive, making it easy to manage appointments, track repair statuses, and view client histories. Automated task reminders have streamlined our workflow, reducing missed follow-ups. The setup was incredibly fast—under a day with smooth data import—and the pricing is budget-friendly for small businesses like ours. **What do you dislike about Smart CRM?** The support team can be overly proactive, calling too often, which feels intrusive. Also, the analytics in the base plan could be more robust for deeper insights into service trends. **What problems is Smart CRM solving and how is that benefiting you?** Smart CRM helps us manage client interactions and service bookings efficiently in our auto repair shop. It centralizes call logs, client data, and repair statuses, eliminating the need for scattered tools like spreadsheets. This has improved our response time to client inquiries and increased customer satisfaction by ensuring no request is overlooked. The automation saves our team hours of manual work weekly. - [View Smart CRM pricing details and edition comparison](https://www.g2.com/products/binotel-llc-smart-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-18+17%3A14%3A55+-0500&secure%5Bsession_id%5D=c1077f82-c988-491e-acc1-ce07303e0694&secure%5Btoken%5D=14394b9fcb768caf8518a26c313de7a4401225c957ec2ab3586b05cc1ae30ba5&format=llm_user) ## Smart CRM Integrations - [Binotel Virtual PBX](https://www.g2.com/products/binotel-virtual-pbx/reviews) ## Top Smart CRM Alternatives - [Thinkific](https://www.g2.com/products/thinkific/reviews) - 4.5/5.0 (383 reviews) - [Google Trends](https://www.g2.com/products/google-trends/reviews) - 4.6/5.0 (261 reviews) - [Retention.com](https://www.g2.com/products/retention-com/reviews) - 4.5/5.0 (121 reviews)