--- title: Smart CRM Reviews meta_title: 'Smart CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Smart CRM works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-09-02' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Smart CRM Reviews **Vendor:** Binotel LLC **Category:** [Other Marketing Software](https://www.g2.com/categories/other-marketing) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Smart CRM SmartCRM by Binotel is a CRM system designed for Ukrainian businesses to manage sales, client relationships, and communication processes. It provides a sales funnel to track deals across stages, with tools to monitor progress and outcomes. A centralized client database stores communication history, deal details, and customer needs for comprehensive profiles. Integrated telephony supports call handling, recording, and missed call tracking within the CRM. Task automation generates daily task lists based on deal progress, reducing manual work. Analytics and reports offer insights into sales performance and deal trends. The system integrates with Binotel’s Virtual PBX and over 100 other CRM tools. Setup takes one hour, with support available seven days a week. Pricing starts at 399 UAH/month per user, including a 14-day free trial. ## Smart CRM Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **budget-friendly pricing** of Smart CRM, making it accessible for small businesses looking to grow. (1 reviews) - Users value the **automation of task reminders** in Smart CRM, enhancing workflow efficiency and reducing missed follow-ups. (1 reviews) - Users value the **ease of access** provided by Smart CRM, enhancing workflow and client management effortlessly. (1 reviews) - Users appreciate the **ease of use** of Smart CRM, finding it simple to manage appointments and client communications. (1 reviews) - Users find the **easy setup** of Smart CRM incredibly fast and efficient, enhancing their business operations effortlessly. (1 reviews) - Platform Compatibility (1 reviews) - Seamless Functionality (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users feel that the **communication issues** arise from an overly proactive support team, which can feel intrusive. (1 reviews) - Users feel the analytics in Smart CRM are **inadequate** , limiting their ability to gain deeper insights into service trends. (1 reviews) ## Smart CRM Reviews ### 1. Efficient CRM for Auto Repair Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Stepan G. | Co-Founder, Automotive, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 03, 2025 **What do you like best about Smart CRM?** Smart CRM’s integration with Binotel telephony is a standout, allowing our auto repair shop to track client calls and attach them to customer profiles seamlessly. The interface is clean and intuitive, making it easy to manage appointments, track repair statuses, and view client histories. Automated task reminders have streamlined our workflow, reducing missed follow-ups. The setup was incredibly fast—under a day with smooth data import—and the pricing is budget-friendly for small businesses like ours. **What do you dislike about Smart CRM?** The support team can be overly proactive, calling too often, which feels intrusive. Also, the analytics in the base plan could be more robust for deeper insights into service trends. **What problems is Smart CRM solving and how is that benefiting you?** Smart CRM helps us manage client interactions and service bookings efficiently in our auto repair shop. It centralizes call logs, client data, and repair statuses, eliminating the need for scattered tools like spreadsheets. This has improved our response time to client inquiries and increased customer satisfaction by ensuring no request is overlooked. The automation saves our team hours of manual work weekly. - [View Smart CRM pricing details and edition comparison](https://www.g2.com/products/binotel-llc-smart-crm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-06+16%3A57%3A25+-0500&secure%5Bsession_id%5D=b01665d4-54e1-4ac7-b782-1478fc487fa5&secure%5Btoken%5D=6a7dc7c1e49bedfe807f0faec5d24c61215e4eafccfa8732247c8fe6513ec891&format=llm_user) ## Smart CRM Features **Additional Functionality** - Commenting/Notes - Performance Metrics - Campaign Analytics - Tagging - Template Management - Access Controls/Permissions - Email Management - Time Tracking - Assignment Management - Collaboration Tools - Gantt/Timeline View - Status Tracking - Billing & Invoicing - Reminders - Data Visualization - Resource Management - Prioritization - Workflow Management - Reporting & Statistics - File Sharing - Customizable Reports - Task Scheduling - Activity Dashboard - Project Management - API - Third-Party Integrations - Document Management - Project Tracking - Task Management - Deadline Management - Calendar Management - Digital Asset Management - Real-Time Data - Generative AI - AI Copilot - Alerts/Notifications - Task Progress Tracking - Drag & Drop - Client Management - Campaign Management - Distinct Marketing Functionality - Specialized or Emerging Capabilities - Niche Application ## Top Smart CRM Alternatives - [Thinkific](https://www.g2.com/products/thinkific/reviews) - 4.5/5.0 (385 reviews) - [Google Trends](https://www.g2.com/products/google-trends/reviews) - 4.6/5.0 (261 reviews) - [E-goi](https://www.g2.com/products/e-goi/reviews) - 4.6/5.0 (79 reviews)