What I like best about BILL is how much time it saves us. Invoices come in, get approved, and get paid all in one place, so I’m not chasing people over email or typing in bill details by hand. The sync with our accounting software is smooth, which makes month-end a lot less stressful.

On the AR side, customers can pay online easily, and the automatic reminders mean I don’t have to send those awkward follow-up emails. Overall, it’s simple to use and has made our finance work much easier.

And the increase our performance as a team whole. Review collected by and hosted on G2.com.

The main thing I dislike is the cost. Per-user pricing and transaction fees, especially for card payments, add up as we grow. I also wish the reporting and invoice templates were more customizable, since I sometimes end up exporting data to build the reports I need. Occasionally, the accounting sync needs a manual fix when something doesn’t match, and support can be slow to respond on tougher issues.

None of these are dealbreakers, but they’re worth knowing about before you commit. Review collected by and hosted on G2.com.

I use Bill for both paying out to vendors and reimbursing employees as well as a Vendor myself, drafting invoices and receiving payments. It works functionally across all categories. And the iPhone app actually works quite well - sometimes even better for quick receipt processing and reimbursements than the desktop app. Review collected by and hosted on G2.com.

For some reason, Bill disallowed the use of certain symbols in their Memo section. They used to allow me to use the @ symbol and additional symbols like that, and now they don't. I found it quite helpful to use those and unnecessarily restrictive. I imagine there's a coding reason for it or something like that, but I wished they didn't change that. I also find the Approval process can be confusing at times, because the steps aren't specifically guided as seamlessly as they are in the iPhone app. The app moves me through the approval process really easily and smoothly. The desktop app I don't always know if the approval and payment out has processed correctly. Review collected by and hosted on G2.com.

The platform is ok, however I feel that there is a lack of innovation. AP and AR is ok but we also use their spend and expense platform and they cannnot get the two worlds to marry seamlessly, which leads to issues for the client. Review collected by and hosted on G2.com.

They have really messed things up with their interface. Lately, the approval on the AP invoices has become incredibly difficult and not user friendly. They also do not accomodate multiple PO's attached to one vendor invoice, which is problematic for us.

We also have had issues with our Account management team and have not felt as if we are a priority for them.

Their NetSuite integrations are also lacking. Review collected by and hosted on G2.com.

I love how BILL AP/AR enables me to easily process and receive electronic payments. It saves a lot of time since I don't have to print and mail checks or go to the bank to deposit checks. I also find that it speeds up our Accounts Receivable process significantly when clients pay electronically, which helps with cash flow. Additionally, I like the integration with QuickBooks Online for the parts I've figured out, as it supports my workflow. Review collected by and hosted on G2.com.

The interface continues to be a huge challenge for me. I have it synced with QuickBooks Online but overall do not find the user experience easy or enjoyable. I think because of this I have not dug deeper into the features or how else I could be using it. I do not feel that it's really clear what it's doing or how it's set up. I would want a simpler interface, better instructions and guidance as I use it. The initial setup was not very easy, it took me a while to figure out. I do remember feeling overwhelmed by the setup and interface. Review collected by and hosted on G2.com.

I think the best thing about BILL AP/AR is that it’s easy to use and train people on. It’s not overly complicated, and it takes a process that can be complicated and makes it easy. Someone can start using it on their first day. It enters invoice details for us, so people can verify them instead of entering everything themselves and can focus on checking that the information is right. That saves us time and helps reduce errors. The software recognizes how vendors are usually coded, so verifying an invoice takes a few seconds instead of a few minutes to enter and verify. I also think it has the most capability of the software I’ve seen for handling AP and AR. Setup was really easy, and once BILL AP/AR was connected to our software, everything synced easily. We haven’t had errors with something being in BILL AP/AR but not in QuickBooks. Review collected by and hosted on G2.com.

We can’t use BILL AP/AR on one side of our business because it doesn’t communicate exactly with our accounting software, Sage Intacct Construction, so we can’t use it everywhere. Review collected by and hosted on G2.com.

Easy to use. It has an app, which makes it easy to use on the go on my phone which I think is important for an expense tracking app. It was also very easy to set up. Review collected by and hosted on G2.com.

It's not perfectly set up for my particular use case, which means it isn't always the most intuitive and it kind of has some workarounds. I think it can also be a bit slow and glitchy at times, which can make it hard to add receipts, etc. Review collected by and hosted on G2.com.

The navigation and features are easy to use. Vendor management is strong, and the transaction history is clear and helpful. I also like the secure approval features for bills, along with the ability to set up vendors for ePayment. On top of that, it offers extensive integration capabilities. Review collected by and hosted on G2.com.

I’ve run into periodic challenges when trying to add authorized users to bank accounts. On top of that, the sync between BILL and QuickBooks Online sometimes has issues, which can be frustrating at times. Review collected by and hosted on G2.com.

How good the app read bills and populates invoice number, amount, description, into the bill. Review collected by and hosted on G2.com.

Sync Error, not enough information to solve a bill or payment that cannot sync into sage intacct. Review collected by and hosted on G2.com.

There have been no new additions that I find useful Review collected by and hosted on G2.com.

I literally just *lost* the ability how to prioritize applying customer payments. Two weeks ago I had it, now I don't. BILL makes the priorities itself. Review collected by and hosted on G2.com.

Its user friendly, easy to integrate with other tools, multi-currency support, multiple payment options. Review collected by and hosted on G2.com.

It can be upgraded to the next level, the home screen can be updated with reporting options and need some customization of reports. Review collected by and hosted on G2.com.