Great platform, and even better support behind it

We've been using Beyonk at Cefn Mably for general admission, events, and school bookings, and it's made a real difference to how we run things. The reporting is brilliant - I can see footfall, return customer numbers, and NPS scores all in one place, and compare year on year without digging through spreadsheets. We're currently a market leader against the UK farm attraction benchmark for NPS, which we wouldn't have known without this visibility.

We also have a partnership with AMG for our marketing, and we can see that Birthday Parties alone have tripled in revenue since we started with them and are tracking properly through the platform. Setting up seasonal events like our Christmas Adventure has also been straightforward, even with different pricing for admission versus add-ons.

Another element that sets Beyonk apart is the account management. Our account managers at Beyonk and AMG take the time to understand our business and talks us through the data rather than just handing it over, which means we actually use it to make decisions. Highly recommend for any farm park or attraction looking for a platform that grows with the business. Review collected by and hosted on G2.com.

I am really grateful to Beyonk. The team is fantastic. Review collected by and hosted on G2.com.

The marketing suite has genuinely changed how we work. Email marketing turned out to be our highest income generator this season, and being able to see that broken down alongside Instagram and Facebook meant we could actually see which channel was driving results at different points in the season, rather than guessing. The demographic and geographic targeting data has also been really useful for planning where to focus our marketing spend. And having visitor feedback and NPS all in one place means we can track trends properly and reply to comments as they come in, instead of it all being scattered across different places. It's made it much easier to justify the time we put into marketing, because we can finally see the numbers behind it. On top of that, our account manager has been brilliant. We always feel well looked after, and any questions get answered quickly. Review collected by and hosted on G2.com.

There are currently no daily capacity limits for add-on activities which meant that we had to monitor sales of each daily and switch any off if we were nearing capacity however, subsequently we realised we could have worked around this by setting them up as 'follow on activities' - There is no formatting available in broadcast messages which are text like emails that are sent out to customers who have booked. This made some of our messages difficult for customers to read - There is no sound on videos added to the ticketing pages. We were selling concerts as additional products and it would have been useful for customers to hear a sample (particularly the opera) before booking tickets - The messaging inbox is difficult to use to find particular messages, it would help if there was a full date with year on the messages inbox list, and search and sort functions. Also an alert - we didn't realise messages were coming into this area until well into the event and as a result queries and questions were unanswered. This would be more useful if it was merged with feedback messages rather than having them in two different places. Review collected by and hosted on G2.com.

What I like best about Beyonk is how helpful and supportive the team always are. They really look after their customers and always do their best to resolve any questions or issues quickly. Jesse has been amazing and couldn't do more to help me.

The software itself is also excellent. It is easy to use, well laid out, and includes really useful features such as analytics, email marketing tools, integration to the website and customer communication options. Everything is designed in a way that makes managing bookings and understanding performance much simpler.

Overall, Beyonk provides both a great platform and a great level of customer service, which is why I would highly recommend them. Review collected by and hosted on G2.com.

I honestly do not have any major dislikes about Beyonk. Any small issues or questions I have had have always been dealt with quickly and professionally by the support team. They are always open to feedback and continuously improving the platform. Review collected by and hosted on G2.com.

Beyonk has been a game changer for us. They've provided personal support, ideas and solutions from day 1. They've helped us transform our business by providing an online booking system with heaps of features yet easy to use, and that helps us manage everything on a daily basis. With the guest experience being so vital, we're delighted to receive regular positive feedback about the smooth booking process. It's a win win! Review collected by and hosted on G2.com.

I can't think of anything that we dislike about Beyonk. :) Review collected by and hosted on G2.com.

Excellent customer service, simple to use interface Review collected by and hosted on G2.com.

An app would be a handy addition for on the go. Review collected by and hosted on G2.com.

Beyonk is very user friendly and has some great features. It is very easy to set up new products and makes the booking process easy for our customers. Review collected by and hosted on G2.com.

Some small things, like add-ons, can’t be turned off on their own within the product. Review collected by and hosted on G2.com.

I like Beyonk's reporting feature because it allows me to see my sales and checkout. It also helps me see who has booked, which is really useful. I find the initial setup easy. Review collected by and hosted on G2.com.

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Beyonk is absolutely incredible. The ease of use for both us and our customers is unmatched, they're constantly evolving, creating new features, and truly listen to your feedback! Not to mention, the reps and support team are amazing. Review collected by and hosted on G2.com.

I truly don't dislike anything about Beyonk! Review collected by and hosted on G2.com.

I like Beyonk because it's very easy for customers to use, which makes the booking process straightforward. The speed of checkout is also a major plus, as it really helps in increasing customer conversions. Our team also found the initial setup quite easy. Review collected by and hosted on G2.com.

I think the adjustment of capacity of multiple time slots could be made easier. Review collected by and hosted on G2.com.