Betterment is really helpful in making sure our benefits are competitive but also compliant. Review collected by and hosted on G2.com.

I'm not sure I'm qualified to answer this because I just manage our benefits, I didn't set up our benefit plan. However, management is straightforward. The only improvement I can think of is that it would be nice to offer company shares through Betterment. Right now we're using Carta and it would be cool to have everything in one place. Review collected by and hosted on G2.com.

Before using Betterment at Work, our company did not offer a 401(k) plan which made it difficult to recruit and retain employees looking for employer sponsored retirement plans. Establishing a retirement plan for a small group of employees appeared to be overly complicated due to the compliance requirements and paperwork; however, using Betterment at Work’s system has allowed us to establish a 401(k) plan and allow our employees to begin saving for retirement rather than only allowing them to contribute to an Individual Retirement Account (IRA), which has higher contribution limits. Review collected by and hosted on G2.com.

The fees appear to be too expensive for what is offered to a small business and there are too many things that you need to help with or be told what to do. The mobile application for the website is very poor. Also this may be petty, however, I think the selection of investments available through Betterment at Work is limited. Review collected by and hosted on G2.com.

Betterment integrates with our payroll provider which allows us to set up automatic 401k retirement contributions. The pricing is also within our budget as a small organization. The setup and onboarding was relatively easy. Review collected by and hosted on G2.com.

Contacting the helpdesk for specific answers that aren't covered by the FAQ has been a challenge. Their reliance on AI as a first line of customer contact is just bad. Review collected by and hosted on G2.com.

It's seamlessly integrated with our payroll system, reducing much of the admin and making the process self-serve for employees. Review collected by and hosted on G2.com.

The fees are a little higher than we'd like for participants. Review collected by and hosted on G2.com.

I like the self-management aspect of Betterment at Work. Since we've rolled it out to about 200 employees, we don't really have any issues or follow-up questions from them. It's easy to self manage and user-friendly. Review collected by and hosted on G2.com.

We've had some issues with follow through from customer service. Sometimes it feels like we're being passed from one group to another without clear communication on who we should be hearing from next. Review collected by and hosted on G2.com.

I use Betterment at Work for the option it provides our team to use a tax-deferred retirement account. I like that it's fully integrated with payroll and easy to use. Additionally, the fees are reasonable, and it integrates seamlessly with Gusto, which was an advantage when switching from Vanguard. Review collected by and hosted on G2.com.

I find they do not know how to offer profit-sharing plans. We couldn't get a cash balance plan from them. The onboarding wasn't easy at all; it took forever. I had different people talking to me every time, which was very frustrating. Also everytime you have a question or need support, it take forever to get an answer and they charge you for it. Review collected by and hosted on G2.com.

I like Betterment at Work for its multi-access feature, allowing accountants and owners to manage things seamlessly. The reminder system is another aspect that works especially well, helping ensure important tasks aren't missed. The initial setup was good, which made transitioning to it pretty smooth. Review collected by and hosted on G2.com.

Some of the reports I ran can be improved. The reports could be more specific, like having one designated for filing retirement tax credit, etc. Review collected by and hosted on G2.com.

Betterment's pricing is reasonable relative to competitors, and the investment selection is pretty good, allowing team members the ability to choose certain investment plans or create their own portfolio allocations. Review collected by and hosted on G2.com.

Quite a lot, actually. The customer support is the biggest challenge. You can't get someone on the phone, so you always have to send them an email. We had a number of issues initially with setup and ongoing challenges around managing the 401k itself or problems with contributions that we need to sort out, and that's been difficult to troubleshoot. The platform is not as polished as others I've seen or used in the past. But the biggest frustration is the fact that there have been issues and then the customer support challenges. Review collected by and hosted on G2.com.

the Rippling integration, deferral elections sync automatically every payroll cycle, no extra work on my end Review collected by and hosted on G2.com.

Not much to complain about honestly. If I had to pick something — during onboarding, more guidance on timing the last deferral with the outgoing vendor would've helped. We had a gap in deferrals for the team during the transition that better sequencing could've avoided. Review collected by and hosted on G2.com.

Up to date 401k softwares, helpful assistance, automatic payroll linking, significantly reduced form and other administrative tasks, and reduced possibility of mistakes Review collected by and hosted on G2.com.

No negatives so far, although we do not have a dedicated investment coach or specialist, the plans are simple enough to enroll based on risk and target dates Review collected by and hosted on G2.com.