Basware Reviews (135)

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Basware Reviews (135)

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4.1
135 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Basware for its user-friendly interface and efficient invoice processing, which significantly streamlines accounts payable tasks. The platform's automation features and intuitive design help reduce manual work and improve accuracy, making it a valuable tool for finance teams. However, some users note that customer support response times could be improved.

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Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"a good tool for finance professionals"
3.5/5
What do you like best about Basware?

I like the design and how easy it is to use Review collected by and hosted on G2.com.

What do you dislike about Basware?

there are a few fields tha could be improved regarding payment information Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for your review on G2, highlighting Basware's user-friendly design for finance professionals. Your feedback about improving certain fields related to payment information is valuable, and we're committed to ongoing enhancements in that area.

Murugan R.
MR
Murugan R.
Specialist - GL ACCOUNTANT
Enterprise (> 1000 emp.)
"Best Experience with Basware"
4.5/5
What do you like best about Basware?

I have been in good experience with basware on E-invoice, Time saving and Using Optimum resource. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Some time, basware lets external factors to affect its efficiency. During down time, system slowness. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
UM
Verified User in Mechanical or Industrial Engineering
Enterprise (> 1000 emp.)
"Good Payables management product that is easy to learn and use"
4/5
What do you like best about Basware?

internal correspondence is easy within basware and receive email notifications when messages are received. Review collected by and hosted on G2.com.

What do you dislike about Basware?

No real concerns with the product as it is fairly straight forward to use Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

We appreciate your positive review. It's great to hear that Basware is making your payables management more efficient and reducing manual data entry, in line with our commitment to streamlining business processes. Thank you for your valuable insights.

Subhan G.
SG
Subhan G.
Senior Associate Consultant
Mid-Market (51-1000 emp.)
"Proficient P2P solution with AP automation"
4/5
What do you like best about Basware?

1. Easy-to-use product for process and expenditures with strong rule-based automation capabilities to optimize our purchase-to-pay services.

2. Machine learning embedded in non-PO invoice processing

3. Simplified workflow tool to code and approve invoices that are not related to purchase orders.

4. It's capable to cover all types of materials and services, business typology and vendors (3rd party, inter-company, customer-vendors etc.) Review collected by and hosted on G2.com.

What do you dislike about Basware?

1. Can only process one bill at a time and if canceled, can't be restored.

2. Short setup time for creating invoice routings.

3. There is no proper guide/help provided with the tool to educate users on its capabilities.

2. Would be great if tax management is added as a feature to manage labor finances. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Basware is great"
4/5
What do you like best about Basware?

and the integration with external shops is a great asset that separates it from competitors. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The automated coding does need work to ensure it works as intended Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for your response, its great to hear you are happy with our solution.

We are continuously developing the automated coding functionality so you should see improvements in your experience with this.

SG
Shivam G.
Digital Specialist Engineer
Enterprise (> 1000 emp.)
"Life is easy with best accounting Software"
4/5
What do you like best about Basware?

The best invoice processing and invoice status monitoring software is Basware. In Basware, we track a variety of additional actions that facilitate our daily operations. The automation will significantly lessen the workload, and the user interface is excellent. Basware and Intacct have excellent integration. The review procedure is excellent. Digitizing every step of the payment process, from the first to the final.

The use of machine learning and artificial intelligence for automation.

Reduce workload by automating manual activities Review collected by and hosted on G2.com.

What do you dislike about Basware?

We are unable to process the report of the invoices on a specific day. More shortcut keys would make things even simpler to use. Sometimes, system-loaded invoices will use dates that are not in the proper format. It would be ideal if the dates appeared as "mm-dd-yyyy." We receive a warning that if the location amount is not calculated, we cannot progress with the next steps and we are unable to post cross-location entries, for instance, if any adjustment entry between one location to another location cannot be set off. We are unable to obtain a list of the loaded invoices for a specific day. The program doesn't issue a duplicate-warning alert if a single invoice is imported twice and the invoice number is in a different format because everything else is the same. Review collected by and hosted on G2.com.

MB
Michal B.
COO
Small-Business (50 or fewer emp.)
"when it works after implementation is basically flowless. but the implementation period is NIGHTMARE"
3/5
What do you like best about Basware?

works fine after the implementation. as it should Review collected by and hosted on G2.com.

What do you dislike about Basware?

Communication with your consultants. Basware has few people to do multiple tasks. I'm waiting for feedback few weeks and then they did not even read my comments Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for submitting your feedback Michael, it's disappointing to hear that you've had a challenging implementation. Customer Experience is the core focus for us so to hear we have fallen short of your expectations is something I would like to address as a priority.

If you could contact me directly at robwil@basware.com and share your contact details I would like to follow up to establish what went wrong here.

JP
Jagadis P.
Product Specialist
Mid-Market (51-1000 emp.)
"Get your DSO in line or get connected well to customers"
4.5/5
What do you like best about Basware?

We are the company dealing with many B2B clients and a lot of solutions and services delivered. Now that also generates thousands of invoices every day and it reaches in lakhs over month. Now, this becomes difficult for our partners to distribute the invoices, and keep track of it. That's where we used Basware for our e-invoicing setups and pushed the invoices directly from our AR to clients AP. That helped us to fast-track the Invoice dispatch process. This also gave us the flexibility to try on our purchase side as well. And benefited on that side as well. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Basware is a good tool. But we have so many third-party invoice handlers and many of our vendors and clients are on different setups. Now, this becomes sometimes really difficult to connect with their format of XML/cXML/ or flat files. And because of that we either have to leave it or do a lot of developments to adjust that. This sometimes becomes too expensive for a single client to handle. Review collected by and hosted on G2.com.

PG
Punith G.
Associate Specialist- Accounts Payable, Finance
Mid-Market (51-1000 emp.)
"Good Invoice processing software with 3 way matching"
4/5
What do you like best about Basware?

Basware is a great software for processing invoices with an easy-to-configure approval matrix. The status chart is really helpful to know the status of invoices under process. The user interface is so much better than the previous version. Review collected by and hosted on G2.com.

What do you dislike about Basware?

There needs to be more automation for the detection of information not limited to vendor and invoice details but also the capture of banking information and other info. Artificial intelligence & machine learning needs to be used to make the platform add value to the users as many new softwares are offering these features.

There need to be free on-demand courses made available to the users so that users can learn using Basware easily. Review collected by and hosted on G2.com.

SM
Sparsh M.
Test Engineer
Enterprise (> 1000 emp.)
"Cloud Based processing of invoices through API's and exporting them to another accounting software."
3.5/5
What do you like best about Basware?

Its Network allows receiving all types of invoices on a global scale making it easy to connect 100% suppliers and 100% transparency in spending visibility.

Most importantly, With Basware suppliers don't have to pay for joining the network and reduce man-hours for invoice processing, approving and tracking. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Customer support level of Basware is not satisfactory, Basware takes way too long in resolving issues than their counterparts and thus it lacks behind many of its competitor. Review collected by and hosted on G2.com.