# Barracuda Incident Response vs KnowBe4 PhishER/PhishER Plus Comparison
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## AI Generated Summary
- **G2 reviewers report** that KnowBe4 PhishER/PhishER Plus excels in user satisfaction, reflected in its high G2 Score of 90.1, compared to Barracuda Incident Response's score of 55.52. This indicates a stronger overall experience for users of KnowBe4's platform.
- **Users say** that the ease of use is a significant advantage for KnowBe4 PhishER/PhishER Plus, with many praising its intuitive interface for triaging and reporting spam emails. In contrast, Barracuda Incident Response, while also rated positively, faces challenges in incident visibility, as users find it difficult to view each incident created.
- **Reviewers mention** that KnowBe4 PhishER/PhishER Plus simplifies the management of reported phishing emails, turning a potentially overwhelming task into a streamlined process. Barracuda Incident Response, while offering features like rapid threat removal, has received feedback indicating that users would benefit from more automated workflows to enhance efficiency.
- **According to verified reviews** , KnowBe4 PhishER/PhishER Plus has a substantial number of recent reviews (15 in the last 90 days), showcasing its active user base and ongoing satisfaction. In contrast, Barracuda Incident Response has not received any recent reviews, which may raise concerns about its current relevance and user engagement.
- **Users highlight** that Barracuda Incident Response provides strong support features, with high ratings for quality of support and product direction. However, KnowBe4 PhishER/PhishER Plus also receives commendations for its support, though slightly lower, indicating that both products are committed to assisting their users effectively.
- **Reviewers note** that while Barracuda Incident Response has a solid performance in ease of setup and administration, KnowBe4 PhishER/PhishER Plus offers a more user-friendly experience overall, making it easier for IT departments to implement and manage phishing tests and responses.



| | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 16 | 571 | 
| **Largest Market Segment** | Mid-Market (50.0% of reviews) | Mid-Market (75.0% of reviews) | 
| **Entry Level Price** | No pricing available | $1.50 1 Seat Per Month | 

---
## Top Pros & Cons

### Barracuda Incident Response

Pros:
- Email Security (2 reviews)
- Cybersecurity (1 reviews)

Cons:
- Email Management (1 reviews)

### KnowBe4 PhishER/PhishER Plus

Pros:
- Phishing Prevention (50 reviews)
- Email Security (29 reviews)

Cons:
- False Positives (9 reviews)
- Ineffective Email Security (8 reviews)

---
## Ratings Comparison
| Rating | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
  | **Meets Requirements** | 9.2 (13 reviews) | 9.0 (402 reviews) | 
  | **Ease of Use** | 9.6 (14 reviews) | 8.8 (468 reviews) | 
  | **Ease of Setup** | 9.7 (10 reviews) | 8.5 (434 reviews) | 
  | **Ease of Admin** | 9.6 (9 reviews) | 8.9 (382 reviews) | 
  | **Quality of Support** | 9.4 (13 reviews) | 9.2 (374 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (9 reviews) | 9.4 (378 reviews) | 
  | **Product Direction (% positive)** | 9.1 (13 reviews) | 9.3 (392 reviews) | 

---
## Pricing

### Barracuda Incident Response

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### KnowBe4 PhishER/PhishER Plus

#### Entry-Level Pricing

Plan: 101-500 Seat 3 Year

Price: $1.50 1 Seat Per Month

Key Features:
- Priced per seat, per month

[Browse all 2 editions](https://www.g2.com/products/knowbe4-phisher-phisher-plus/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Incident Response

| Product | Score | Reviews |
|---|---|---|
| **Barracuda Incident Response** | 8.7/10 | 11 |
| **KnowBe4 PhishER/PhishER Plus** | 8.2/10 | 295 |

#### Response

| Feature | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Resolution Automation** | 8.9 (11 reviews) | 8.3 (247 reviews) | 
| **Resolution Guidance** | 8.9 (9 reviews) | 8.2 (245 reviews) | 
| **System Isolation** | 9.2 (8 reviews) | Feature Not Available | 
| **Threat Intelligence** | 8.8 (8 reviews) | 8.5 (243 reviews) | 
| **Incident Investigation** | Not enough data | 10.0 (7 reviews) | 

#### Records

| Feature | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Incident Logs** | 8.5 (8 reviews) | 8.4 (237 reviews) | 
| **Incident Reports** | 8.5 (8 reviews) | 8.4 (256 reviews) | 

#### Management

| Feature | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Incident Alerts** | 8.8 (8 reviews) | 8.6 (259 reviews) | 
| **Incident Case Management** | 8.5 (8 reviews) | 7.9 (200 reviews) | 
| **Workflow Management** | 8.5 (8 reviews) | 8.3 (223 reviews) | 

#### Generative AI

| Feature | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (95 reviews) | 
| **AI Text Summarization** | Not enough data | 7.1 (97 reviews) | 

### Security Orchestration, Automation, and Response (SOAR)

| Product | Score | Reviews |
|---|---|---|
| **Barracuda Incident Response** | N/A | N/A |
| **KnowBe4 PhishER/PhishER Plus** | 8.6/10 | 233 |

#### Automation

| Feature | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Workflow Mapping** | Not enough data | 8.3 (161 reviews) | 
| **Workflow Automation** | Not enough data | 8.6 (180 reviews) | 
| **Automated Remediation** | Not enough data | 8.7 (196 reviews) | 
| **Log Monitoring** | Not enough data | 8.5 (183 reviews) | 

#### Orchestration

| Feature | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Security Orchestration** | Not enough data | 8.6 (192 reviews) | 
| **Data Collection** | Not enough data | 8.6 (192 reviews) | 
| **Threat Intelligence** | Not enough data | 8.7 (206 reviews) | 
| **Data Visualization** | Not enough data | 8.6 (198 reviews) | 

#### Response

| Feature | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Alerting** | Not enough data | 8.8 (211 reviews) | 
| **Performance Baselin** | Not enough data | Feature Not Available | 
| **High Availability/Disaster Recovery** | Not enough data | 8.4 (154 reviews) | 

---
## Categories
**Shared Categories (2):** [Security Orchestration, Automation, and Response (SOAR) Software](https://www.g2.com/categories/security-orchestration-automation-and-response-soar), [Incident Response Software](https://www.g2.com/categories/incident-response)




---
## Reviewer Demographics

### By Company Size

| Segment | Barracuda Incident Response | KnowBe4 PhishER/PhishER Plus | 
|---|---|---|
| **Small-Business** | 25.0% | 11.7% | 
| **Mid-Market** | 50.0% | 75.0% | 
| **Enterprise** | 25.0% | 13.3% | 

### By Industry

#### Barracuda Incident Response

- **Transportation/Trucking/Railroad:** 12.5%
- **Primary/Secondary Education:** 12.5%
- **Information Technology and Services:** 12.5%
- **Security and Investigations:** 6.3%
- **Medical Practice:** 6.3%
- **Medical Devices:** 6.3%
- **Legal Services:** 6.3%
- **Government Administration:** 6.3%
- **Consumer Goods:** 6.3%
- **Construction:** 6.3%
- **Other:** 18.8%

#### KnowBe4 PhishER/PhishER Plus

- **Financial Services:** 6.2%
- **Primary/Secondary Education:** 5.9%
- **Non-Profit Organization Management:** 5.7%
- **Hospital & Health Care:** 5.3%
- **Information Technology and Services:** 5.0%
- **Government Administration:** 4.6%
- **Manufacturing:** 4.6%
- **Computer Software:** 4.4%
- **Insurance:** 4.3%
- **Construction:** 3.9%
- **Other:** 50.1%

---
## Alternatives

### Alternatives to Barracuda Incident Response

- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (290 reviews)
- [Cynet](https://www.g2.com/products/cynet/reviews) — 4.7/5 stars (257 reviews)
- [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) — 4.3/5 stars (247 reviews)
- [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) — 4.7/5 stars (202 reviews)
- [Intezer](https://www.g2.com/products/intezer-intezer/reviews) — 4.5/5 stars (193 reviews)

### Alternatives to KnowBe4 PhishER/PhishER Plus

- [Microsoft Sentinel](https://www.g2.com/products/microsoft-sentinel/reviews) — 4.4/5 stars (296 reviews)
- [Tines](https://www.g2.com/products/tines/reviews) — 4.7/5 stars (401 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (403 reviews)
- [IBM QRadar SIEM](https://www.g2.com/products/ibm-ibm-qradar-siem/reviews) — 4.4/5 stars (337 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [n8n](https://www.g2.com/products/n8n/reviews) — 4.7/5 stars (290 reviews)
- [Cynet](https://www.g2.com/products/cynet/reviews) — 4.7/5 stars (257 reviews)
- [Proofpoint Threat Response Auto-Pull](https://www.g2.com/products/proofpoint-threat-response-auto-pull/reviews) — 4.5/5 stars (24 reviews)
- [Splunk Enterprise Security](https://www.g2.com/products/splunk-enterprise-security/reviews) — 4.3/5 stars (247 reviews)
- [SentinelOne Singularity Endpoint](https://www.g2.com/products/sentinelone-singularity-endpoint/reviews) — 4.7/5 stars (202 reviews)

---
## Top Discussions

### Barracuda Incident Response

No discussions available for this product.

### KnowBe4 PhishER/PhishER Plus

- Title: [What is a PhishER's tool?](https://www.g2.com/discussions/what-is-a-phisher-s-tool) — 4 comments
  > **Top comment:** "The short answer is that PhishER a very powerful set of tools that allows an organization to respond to phishing threats reported by users. It's also nicely..."
- Title: [Is KnowBe4 com legit?](https://www.g2.com/discussions/is-knowbe4-com-legit) — 2 comments
  > **Top comment:** "Yes. We have been using them for more than a year & we love it!"
- Title: [What is KnowBe4 Phish?](https://www.g2.com/discussions/what-is-knowbe4-phish) — 1 comment
  > **Top comment:** "It is an add-on to your email client that allows you to forward any suspicious email directly to your security team or KnowBe4 for review.  Once the review..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/barracuda-incident-response-vs-knowbe4-phisher-phisher-plus)