After Barracuda's Email Gateway Defense and Impersonation Protection, Incident Response is a critical addition to your Cybersecurity tier of protection. It is with this that you can remediate (pull email out of mailboxes), investigate (see where it went, did anyone interact with it) and follow-up. An incredible tool! Review collected by and hosted on G2.com.

Barracuda is awesome. There is not much to dislike! Review collected by and hosted on G2.com.

I love that i can search for any email in a users mailbox from the last 30 days and then completely remove it from everyone that has it. Review collected by and hosted on G2.com.

I'd prefer that the ability to block future emails applies to all levels of the gateway. Review collected by and hosted on G2.com.

The fact that I can remove an email threat instantly, instead of having to deal with a bigger threat. Review collected by and hosted on G2.com.

So far, I have no complaints. It does what it’s supposed to do. Review collected by and hosted on G2.com.

It is difficult to view each incident that is created, sure searching for similar messages is extremely helpful but I've found that creating automated workflows is extremely helpful in this process. A few months ago we started receiving a lot of campaigns with falsified MFA requests, notices about email's expiring that required users to re-register etc. Having the amount of hits broken down per workflow allowed us to identify how to better educate our users in preventative training rather than reactionary training to a potential incident. Review collected by and hosted on G2.com.

I would say the tagging when remediating an incident, there isn't a previous tag list that I can quickly utilize. I've resorted to logging various tags I use in a OneNote and manually copy pasting into this field. Review collected by and hosted on G2.com.

What I really like is the rapid threat removal functionality in those unfortunate situations where a malicious email does slip through and reaches users inboxes we can quickly delete it before any damage is done this helps us contain the scope of the incident and prevent it from spreading further across the organization Review collected by and hosted on G2.com.

I dislike the way i can not contact their customer service easily on their platform is a little frustrating Review collected by and hosted on G2.com.

I love the way it manages the sensitive information. I feel that my information is secure and nobody but me can use it. Review collected by and hosted on G2.com.

That you need to create an specific account to read the messages. Review collected by and hosted on G2.com.

It is simple to identify and eliminate malicious email using this tool. It automates investigation and remediation of malicious emails. It has an intuitive and user-friendly interface. Review collected by and hosted on G2.com.

I haven't experienced anything that is awful with this tool as it meets all my needs. Review collected by and hosted on G2.com.

Good solution for managing cybersecurity incidents, with user friendly interface and very easy to implement, maintain and use. This solution is a tool for continuous incident management and easily integrates into the Barracuda ecosystem. Review collected by and hosted on G2.com.

It does not cover all cyber attack vectors, which leads to an increase in cyber security risks, which also leads to the need to fill gaps with other solutions and incur additional costs. Review collected by and hosted on G2.com.

the security of the exchange of information Review collected by and hosted on G2.com.

the account registration takes too much time Review collected by and hosted on G2.com.

One of the best tools available in the market for threat detection and response. Very efficient in identifying threats and responding to threats in no time. Review collected by and hosted on G2.com.

There is nothing to dislike; however, they should develop better integrations with other security tools. Review collected by and hosted on G2.com.