--- title: Ballpark - User Research and Surveys Reviews meta\_title: 'Ballpark - User Research and Surveys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how Ballpark - User Research and Surveys works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Ballpark - User Research and Surveys Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **quick customer support** from Ballpark, appreciating their responsiveness and helpful guidance throughout the process. [(3 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1158128&qs=pros-and-cons#reviews) Users appreciate the **ease of use** of Ballpark, enabling quick survey creation and management with seamless integrations. [(3 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1158171&qs=pros-and-cons#reviews) Users find the **ease of creation** of Ballpark exceptional, enabling quick and simple survey setup and customization. [(2 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157857&qs=pros-and-cons#reviews) Users appreciate the **exceptional support** from Ballpark, highlighting their quick responses and willingness to assist throughout the process. [(2 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157915&qs=pros-and-cons#reviews) Users appreciate the **easy integrations** with Figma, enhancing workflow and enabling quick validation of design hypotheses. [(1 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157771&qs=pros-and-cons#reviews) Users desire greater **customization options** in Ballpark, wishing for features like multiple questions per page. [(2 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=2015101&qs=pros-and-cons#reviews) Users find the **complexity** of Ballpark's design challenging, often hindering effective testing and usability. [(1 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157842&qs=pros-and-cons#reviews) Users desire enhanced **integration options** for complex prototypes beyond Figma, limiting their functionality with advanced tools. [(1 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1158071&qs=pros-and-cons#reviews) Users face **layout issues** that hinder visibility and convenience during recordings, affecting user behavior insights. [(1 mentions)](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=2015110&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Ballpark - User Research and Surveys ##### 1. Customer Support Users commend the **quick customer support** from Ballpark, appreciating their responsiveness and helpful guidance throughout the process. [ See 3 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1158128&qs=pros-and-cons#reviews) See Related User Reviews ![Lukas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas G.") LG Lukas G. Enterprise (\> 1000 emp.) 3.0/5 "It's a decent tool, but still needs some improvements" What do you like about Ballpark - User Research and Surveys? - It's easy to use - Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results) - Projec ![Andrew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew G.") AG Andrew G. Mid-Market (51-1000 emp.) 5.0/5 "Great experience and impressive customer support" What do you like about Ballpark - User Research and Surveys? We have spent weeks reviewing all User Research platforms. Ballpark has stood out for their well rounded and industry leading approach. They have all ##### 2. Ease of Use Users appreciate the **ease of use** of Ballpark, enabling quick survey creation and management with seamless integrations. [ See 3 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1158171&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very powerful, slick, and intuitive survey tool" What do you like about Ballpark - User Research and Surveys? The UI ix extremely easy to operate. I got my first survey built in like 20 minutes. It feels almost too easy to release. ![Lukas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas G.") LG Lukas G. Enterprise (\> 1000 emp.) 3.0/5 "It's a decent tool, but still needs some improvements" What do you like about Ballpark - User Research and Surveys? - It's easy to use - Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results) - Projec ##### 3. Ease of Creation Users find the **ease of creation** of Ballpark exceptional, enabling quick and simple survey setup and customization. [ See 2 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157857&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very powerful, slick, and intuitive survey tool" What do you like about Ballpark - User Research and Surveys? The UI ix extremely easy to operate. I got my first survey built in like 20 minutes. It feels almost too easy to release. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Easy to use" What do you like about Ballpark - User Research and Surveys? It's very easy to put together a survey and confitione the pages. I use it regularly, I like it have you can change it after you send your survey. ##### 4. Helpful Users appreciate the **exceptional support** from Ballpark, highlighting their quick responses and willingness to assist throughout the process. [ See 2 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157915&qs=pros-and-cons#reviews) See Related User Reviews ![Andrew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew G.") AG Andrew G. Mid-Market (51-1000 emp.) 5.0/5 "Great experience and impressive customer support" What do you like about Ballpark - User Research and Surveys? We have spent weeks reviewing all User Research platforms. Ballpark has stood out for their well rounded and industry leading approach. They have all ![Kelsey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey B.") KB Kelsey B. Mid-Market (51-1000 emp.) 4.0/5 "Tested Ballpark For Prototype Testing" What do you like about Ballpark - User Research and Surveys? Recently the company I work for were looking to set up a prototype testing tool to help us gather user feedback during the design process. We compared ##### 5. Easy Integrations Users appreciate the **easy integrations** with Figma, enhancing workflow and enabling quick validation of design hypotheses. [ See 1 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157771&qs=pros-and-cons#reviews) See Related User Reviews ![Lukas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas G.") LG Lukas G. Enterprise (\> 1000 emp.) 3.0/5 "It's a decent tool, but still needs some improvements" What do you like about Ballpark - User Research and Surveys? - It's easy to use - Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results) - Projec ### Top Cons or Disadvantages of Ballpark - User Research and Surveys ##### 1. Limited Customization Users desire greater **customization options** in Ballpark, wishing for features like multiple questions per page. [ See 2 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=2015101&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Very powerful, slick, and intuitive survey tool" What do you dislike about Ballpark - User Research and Surveys? Because the UX is so slick, there are a couple of custom options that I'd prefer to see -- like multiple questions on a single page. ![Lukas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas G.") LG Lukas G. Enterprise (\> 1000 emp.) 3.0/5 "It's a decent tool, but still needs some improvements" What do you dislike about Ballpark - User Research and Surveys? - Recordings don't show the whole UI, so some user behaviors are not visible. - Recording viewing is a bit inconvenient (if I want to check each sect ##### 2. Complexity Users find the **complexity** of Ballpark's design challenging, often hindering effective testing and usability. [ See 1 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1157842&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "It's doing the work I'm expecting" What do you dislike about Ballpark - User Research and Surveys? Falling most of the time on complex design to test. Figma spaghetti is incompatible. ##### 3. Integration Issues Users desire enhanced **integration options** for complex prototypes beyond Figma, limiting their functionality with advanced tools. [ See 1 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=1158071&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Functional and easy to use for rapid usability tests" What do you dislike about Ballpark - User Research and Surveys? While the Figma prototype integration is great it would be nice to have integration for more complex prototypes, such as prototypes built in more adva ##### 4. Layout Issues Users face **layout issues** that hinder visibility and convenience during recordings, affecting user behavior insights. [ See 1 mentions ](https://www.g2.com/products/ballparkhq/reviews?filters%5Bsentiment_snippet%5D=2015110&qs=pros-and-cons#reviews) See Related User Reviews ![Lukas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas G.") LG Lukas G. Enterprise (\> 1000 emp.) 3.0/5 "It's a decent tool, but still needs some improvements" What do you dislike about Ballpark - User Research and Surveys? - Recordings don't show the whole UI, so some user behaviors are not visible. - Recording viewing is a bit inconvenient (if I want to check each sect ## Top-Rated Alternatives [ ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting") UserTesting 4.4/5(792) ](https://www.g2.com/products/usertesting/reviews) [ ![User Interviews](https://images.g2crowd.com/uploads/product/hd_favicon/e084340a5b6caa5466ac4743423f39ce/user-interviews.svg "User Interviews") User Interviews 4.6/5(1,046) ](https://www.g2.com/products/user-interviews/reviews) [ ![Google Workspace](https://images.g2crowd.com/uploads/product/hd_favicon/16b55d7b1aa594a1a78d8ec91ebbca79/google-workspace.svg "Google Workspace") Google Workspace 4.6/5(48,161) ](https://www.g2.com/products/google-workspace/reviews) [ View All Alternatives ](https://www.g2.com/products/ballparkhq/competitors/alternatives) ![Abbey P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abbey P.") AP Abbey P. Senior UX/UI Designer Small-Business (50 or fewer emp.) 4/22/2026 "Impressive Usability Tool Backed by an Incredible Team" 5/5 What do you like best about Ballpark - User Research and Surveys? The Ballpark interface is clean and easy to use, which makes setting up and running studies very efficient. The insight summaries are especially strong – they synthesize the data in a way that is actually useful for making decisions. And to top it off, the account team is unmatched. They’re responsive, thoughtful, and genuinely invested in helping you succeed. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? No concerns! Ballpark has everything we need to run robust studies and gather valuable insights – and the team is consistently rolling out new features and enhancements, so it will just keep getting better over time. Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? In the past, we struggled with low quality testers and a lack of rich data from our studies. With Ballpark, we can count on high quality testers and meaningful insights. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew G.") AG Andrew G. Senior UX Designer Mid-Market (51-1000 emp.) 2/19/2025 "Great experience and impressive customer support" 5/5 What do you like best about Ballpark - User Research and Surveys? We have spent weeks reviewing all User Research platforms. Ballpark has stood out for their well rounded and industry leading approach. They have all the features we could ask for at a really competitive price. They were very communicative and have really helped us get a full overview and chance to experience their platform before signing up. They went the extra mile. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? I like to give a balanced review, by highlighting any issues, but there weren't any. It couldn't have gone smoother. Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? At the end of our contract with another user testing platform we needed to find a new home with the best feature set for a competitive price. Ballpark has really stood out with the easy of use, it looks like it was designed by User Experience designers that do a lot of user testing themselves and they wanted the best platform to do it and realised they should create one. We need to carry out a lot of research and this seems to be the best tool to do it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kelsey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kelsey B.") KB Kelsey B. Senior Product Designee Mid-Market (51-1000 emp.) 2/19/2025 "Tested Ballpark For Prototype Testing" 4/5 What do you like best about Ballpark - User Research and Surveys? Recently the company I work for were looking to set up a prototype testing tool to help us gather user feedback during the design process. We compared it to a number of other tools and what stood out to us was how helpful and quick the team were at responding to our questions. They went above and beyond to help us set up a number of tests using their software and guided us on how to optimise our tests. The software itself was very easy to use and they are constantly adding new features. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? When testing larger prototypes there are a few things you need to do to reduce the file size for it to work. But this is to be expected with all tools. Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? Getting user feedback during the design stage of product development. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Consumer Insights Associate Manager Mid-Market (51-1000 emp.) 2/21/2025 "An Amazing Product with Equally Amazing and Passionate People" 5/5 What do you like best about Ballpark - User Research and Surveys? Ballpark's platform is flexible and versatile. While not currently state of the art when it comes to all of their output, they provide some unique features, specifically for figma testing, that set them apart from competitors. They are constantly iterating on their tools, mainly on AI summarization, in order to provide more actionable and automated results that have great quality and utility. The platform is extremely user friendly and I was able to jump in and create a project right away. The support of the team was pivotal in refining and executing a more efficient version. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? They do not have the ability to record mobile screens due to being web-based and not having an app that would allow for this feature. This is unfortunate as many users we'd like to get feedback from use mobile to access our website. While it is not currently a feature, they are not closed off to this in the future, which is great Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? They offer an all-in-one testing platform that allows us to get qualitative and quantitative studies completed using their extremely accessible and versatile user panel Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Lukas G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lukas G.") LG Lukas G. Product Designer Enterprise (\> 1000 emp.) 2/20/2025 "It's a decent tool, but still needs some improvements" 3/5 What do you like best about Ballpark - User Research and Surveys? - It's easy to use - Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results) - Projects are easy to manage - Quick customer support available Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? - Recordings don't show the whole UI, so some user behaviors are not visible. - Recording viewing is a bit inconvenient (if I want to check each section separately, it opens a video in a modal; it would be more convenient to view them on the page). - Widget covers UI that is being tested, influencing results. Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? User research, gaining insights about user's experience of using an app Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Mid-Market (51-1000 emp.) 2/19/2025 "Easy to use" 5/5 What do you like best about Ballpark - User Research and Surveys? It's very easy to put together a survey and confitione the pages. I use it regularly, I like it have you can change it after you send your survey. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? Nothing it's very good so far, it would be better if you could auto connect to google sheets but it's not a big deal Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? Selecting what type of question you are writing is very useful. It saves too much of my time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 2/24/2025 "It's doing the work I'm expecting" 4.5/5 What do you like best about Ballpark - User Research and Surveys? Using it to test UX and sometimes UI. Surveys is the greatest use I have. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? Falling most of the time on complex design to test. Figma spaghetti is incompatible. Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? It is the go to tool for the team to test design element, it can be time consuming but worth the value Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JM Jakomi M. UX/CX Research and Service Design Consultant Enterprise (\> 1000 emp.) 7/31/2024 "Hands Down The Best Usability ResearchTool in the Market" 4.5/5 What do you like best about Ballpark - User Research and Surveys? I used Ballpark HQ whilst at a government role in Australia for around 2 years across two separate projects for low and high fidelity wireframe testing. It is an exceptional tool and I will use it in all my roles moving forward. Super easy to use and it is clear BallparkHQ have spend a lot of time thinking through the usability as it is hands down a dream to setup and run testing projects with it. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? Nothing I can think off as it is by far the best product I have worked with in this arena Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? It makes it super easy to run usability tetss for low fidleity wreframe san dalso clickable prototypes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Design](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Design") AD Verified User in Design Enterprise (\> 1000 emp.) 10/23/2024 "Functional and easy to use for rapid usability tests" 5/5 What do you like best about Ballpark - User Research and Surveys? Very easy to set up a research study and find participants. Clean and simple UX makes it very user friendly and easy to learn. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? While the Figma prototype integration is great it would be nice to have integration for more complex prototypes, such as prototypes built in more advanced prototyping tools. Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? We often need to gather feedback from users on prototypes to determine which concept is the most optimized for our customer base. Ballpark makes this easy by allowing us to create rapid usability studies using quick prototypes, and recruit users that are most relevant to our customer base for a more accurate sample population. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Barbara S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Barbara S.") BS Barbara S. Founder Small-Business (50 or fewer emp.) 5/30/2024 "So easy to get customer insights!" 5/5 What do you like best about Ballpark - User Research and Surveys? I'm a founder bootstrapping my business, and I really need to find the right demographic. Ballpark helps me pinpoint the right groups to get feedback on my new app. There are a number of out of the box surveys with attractive graphics that you can quickly use. You can also include a request for email address in your survey to build your subscriber list from your survey participants. The survey summaries are easy to read and you can save your raw data. Review collected by and hosted on G2.com. What do you dislike about Ballpark - User Research and Surveys? Not really a dislike but m looking forward to some of the advanced features on their roadmap, which are not yet implemented. Review collected by and hosted on G2.com. What problems is Ballpark - User Research and Surveys solving and how is that benefiting you? Ballpark has good survey respondents from the demographic I need for insights. Review collected by and hosted on G2.com. 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