# Ballpark - User Research and Surveys Reviews **Vendor:** Ballpark HQ **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.6/5.0 **Total Reviews:** 62 ## About Ballpark - User Research and Surveys Ballpark is the fastest way to capture high-quality feedback on questions, marketing copy, designs and prototypes using task-driven questions. It's the perfect mix of survey, video and usability tasks, giving Ballpark unrivaled flexibility for every team. Pick from dozens of survey questions such as multiple-choice, ratings and open questions, alongside tasks, including image preference test, first click and 5 second tests. If you're validating designs and prototypes, our integrations with Figma and Marvel means you can get feedback early and often, with no-code required. Oh and you can also add pre-recorded video guides on every question, giving you the power to make your surveys and tests more personal, resulting in higher quality feedback. Ballpark gives you Our mission is to democratise research and feedback, making it more accessible to every team. Give Ballpark a try today, no credit card required. ## Ballpark - User Research and Surveys Pros & Cons **What users like:** - Users find Ballpark's **ease of use** exceptional, allowing for straightforward survey setup and project management. (5 reviews) - Users commend the **helpfulness of Ballpark's team** , appreciating their quick responses and guidance throughout the testing process. (4 reviews) - Users praise Ballpark for its **quick and helpful customer support** , facilitating a smooth user research experience. (3 reviews) - Users praise Ballpark for its **intuitive usability** , allowing seamless project creation and easy team collaboration for feedback. (3 reviews) - Users enjoy the **ease of creation** in Ballpark, allowing quick survey setups in just minutes. (2 reviews) - Users appreciate the **easy integrations** with Figma, enhancing workflow and enabling quick validation of design hypotheses. (2 reviews) - Users value the **fast and seamless feedback management** of Ballpark, enhancing workflows and improving customer experience efficiently. (2 reviews) - Quick Setup (2 reviews) - Users highlight the **setup ease** of Ballpark, praising its user-friendly design and quick project initiation. (2 reviews) - Automation (1 reviews) **What users dislike:** - Users note a **lack of customization** options, limiting their ability to tailor the experience to specific needs. (2 reviews) - Users express frustration with the **complexity** of Ballpark's design, making testing and compatibility challenging. (1 reviews) - Users desire improved **integration for complex prototypes** , as current options are limited to simpler tools like Figma. (1 reviews) - Users face **layout issues** , with recordings not capturing the complete UI and widgets obscuring crucial elements during testing. (1 reviews) ## Ballpark - User Research and Surveys Reviews ### 1. Impressive Usability Tool Backed by an Incredible Team **Rating:** 5.0/5.0 stars **Reviewed by:** Abbey P. | Senior UX/UI Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Ballpark - User Research and Surveys?** The Ballpark interface is clean and easy to use, which makes setting up and running studies very efficient. The insight summaries are especially strong – they synthesize the data in a way that is actually useful for making decisions. And to top it off, the account team is unmatched. They’re responsive, thoughtful, and genuinely invested in helping you succeed. **What do you dislike about Ballpark - User Research and Surveys?** No concerns! Ballpark has everything we need to run robust studies and gather valuable insights – and the team is consistently rolling out new features and enhancements, so it will just keep getting better over time. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** In the past, we struggled with low quality testers and a lack of rich data from our studies. With Ballpark, we can count on high quality testers and meaningful insights. ### 2. Great experience and impressive customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Senior UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Ballpark - User Research and Surveys?** We have spent weeks reviewing all User Research platforms. Ballpark has stood out for their well rounded and industry leading approach. They have all the features we could ask for at a really competitive price. They were very communicative and have really helped us get a full overview and chance to experience their platform before signing up. They went the extra mile. **What do you dislike about Ballpark - User Research and Surveys?** I like to give a balanced review, by highlighting any issues, but there weren't any. It couldn't have gone smoother. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** At the end of our contract with another user testing platform we needed to find a new home with the best feature set for a competitive price. Ballpark has really stood out with the easy of use, it looks like it was designed by User Experience designers that do a lot of user testing themselves and they wanted the best platform to do it and realised they should create one. We need to carry out a lot of research and this seems to be the best tool to do it. ### 3. Tested Ballpark For Prototype Testing **Rating:** 4.0/5.0 stars **Reviewed by:** Kelsey B. | Senior Product Designee, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Ballpark - User Research and Surveys?** Recently the company I work for were looking to set up a prototype testing tool to help us gather user feedback during the design process. We compared it to a number of other tools and what stood out to us was how helpful and quick the team were at responding to our questions. They went above and beyond to help us set up a number of tests using their software and guided us on how to optimise our tests. The software itself was very easy to use and they are constantly adding new features. **What do you dislike about Ballpark - User Research and Surveys?** When testing larger prototypes there are a few things you need to do to reduce the file size for it to work. But this is to be expected with all tools. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Getting user feedback during the design stage of product development. ### 4. An Amazing Product with Equally Amazing and Passionate People **Rating:** 5.0/5.0 stars **Reviewed by:** Michael C. | Consumer Insights Associate Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Ballpark - User Research and Surveys?** Ballpark's platform is flexible and versatile. While not currently state of the art when it comes to all of their output, they provide some unique features, specifically for figma testing, that set them apart from competitors. They are constantly iterating on their tools, mainly on AI summarization, in order to provide more actionable and automated results that have great quality and utility. The platform is extremely user friendly and I was able to jump in and create a project right away. The support of the team was pivotal in refining and executing a more efficient version. **What do you dislike about Ballpark - User Research and Surveys?** They do not have the ability to record mobile screens due to being web-based and not having an app that would allow for this feature. This is unfortunate as many users we'd like to get feedback from use mobile to access our website. While it is not currently a feature, they are not closed off to this in the future, which is great **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** They offer an all-in-one testing platform that allows us to get qualitative and quantitative studies completed using their extremely accessible and versatile user panel ### 5. It's a decent tool, but still needs some improvements **Rating:** 3.0/5.0 stars **Reviewed by:** Lukas G. | Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Ballpark - User Research and Surveys?** - It's easy to use - Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results) - Projects are easy to manage - Quick customer support available **What do you dislike about Ballpark - User Research and Surveys?** - Recordings don't show the whole UI, so some user behaviors are not visible. - Recording viewing is a bit inconvenient (if I want to check each section separately, it opens a video in a modal; it would be more convenient to view them on the page). - Widget covers UI that is being tested, influencing results. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** User research, gaining insights about user's experience of using an app ### 6. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Ballpark - User Research and Surveys?** It's very easy to put together a survey and confitione the pages. I use it regularly, I like it have you can change it after you send your survey. **What do you dislike about Ballpark - User Research and Surveys?** Nothing it's very good so far, it would be better if you could auto connect to google sheets but it's not a big deal **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Selecting what type of question you are writing is very useful. It saves too much of my time ### 7. It's doing the work I'm expecting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Ballpark - User Research and Surveys?** Using it to test UX and sometimes UI. Surveys is the greatest use I have. **What do you dislike about Ballpark - User Research and Surveys?** Falling most of the time on complex design to test. Figma spaghetti is incompatible. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** It is the go to tool for the team to test design element, it can be time consuming but worth the value ### 8. Hands Down The Best Usability ResearchTool in the Market **Rating:** 4.5/5.0 stars **Reviewed by:** Jakomi M. | UX/CX Research and Service Design Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Ballpark - User Research and Surveys?** I used Ballpark HQ whilst at a government role in Australia for around 2 years across two separate projects for low and high fidelity wireframe testing. It is an exceptional tool and I will use it in all my roles moving forward. Super easy to use and it is clear BallparkHQ have spend a lot of time thinking through the usability as it is hands down a dream to setup and run testing projects with it. **What do you dislike about Ballpark - User Research and Surveys?** Nothing I can think off as it is by far the best product I have worked with in this arena **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** It makes it super easy to run usability tetss for low fidleity wreframe san dalso clickable prototypes. ### 9. Functional and easy to use for rapid usability tests **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Ballpark - User Research and Surveys?** Very easy to set up a research study and find participants. Clean and simple UX makes it very user friendly and easy to learn. **What do you dislike about Ballpark - User Research and Surveys?** While the Figma prototype integration is great it would be nice to have integration for more complex prototypes, such as prototypes built in more advanced prototyping tools. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** We often need to gather feedback from users on prototypes to determine which concept is the most optimized for our customer base. Ballpark makes this easy by allowing us to create rapid usability studies using quick prototypes, and recruit users that are most relevant to our customer base for a more accurate sample population. ### 10. So easy to get customer insights! **Rating:** 5.0/5.0 stars **Reviewed by:** Barbara S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Ballpark - User Research and Surveys?** I'm a founder bootstrapping my business, and I really need to find the right demographic. Ballpark helps me pinpoint the right groups to get feedback on my new app. There are a number of out of the box surveys with attractive graphics that you can quickly use. You can also include a request for email address in your survey to build your subscriber list from your survey participants. The survey summaries are easy to read and you can save your raw data. **What do you dislike about Ballpark - User Research and Surveys?** Not really a dislike but m looking forward to some of the advanced features on their roadmap, which are not yet implemented. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Ballpark has good survey respondents from the demographic I need for insights. ### 11. Very powerful, slick, and intuitive survey tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2025 **What do you like best about Ballpark - User Research and Surveys?** The UI ix extremely easy to operate. I got my first survey built in like 20 minutes. It feels almost too easy to release. **What do you dislike about Ballpark - User Research and Surveys?** Because the UX is so slick, there are a couple of custom options that I'd prefer to see -- like multiple questions on a single page. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** We want to survey our user base in a variety of quantitative and qualitative ways. Ballpark is a wildly cost-effective solution for easy-to-build, sophisticated, and engaging surveys. ### 12. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Diogo M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Ballpark - User Research and Surveys?** I like how pratical and easy to use it is. Use it previously to test a prototype to a early stage startup. I think it has enormous potential to allow founders to test their products in a large crowd while giving them the awareness on how important user feedback really is. **What do you dislike about Ballpark - User Research and Surveys?** I think it's really expensive and that there should be a plan to stacks up on the price according to the type of business you have. No competitors of Ballpark does this and that's precisely why I defend this would be a great idea - Ballpark would cover a need in the market, on a platform tailored not only for designers, but also for founders, that will understand the need of the product and that need would grow with their experience and with the product. If we want a more conscious decision making, that involves design and data, this is definitely a mission that Ballpark should have. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** I mentioned it previously. ### 13. Easy to use for quick research **Rating:** 3.5/5.0 stars **Reviewed by:** Cheryl K. | Lead Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Ballpark - User Research and Surveys?** I like that there are templates for me to plug and play **What do you dislike about Ballpark - User Research and Surveys?** Sometimes it might not be dynamic enough **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Gathering qualitative data and usability benchmark testing ### 14. Great tool for getting customer insights **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Ballpark - User Research and Surveys?** I was imprssed with how much Ballpark has to offer and how it enables product and design teams to get valuable customer insights that will facilitate the decision making proccess for product/feature prioritization. Ballpark enables us to focus efforts on the features that customers are looking for. **What do you dislike about Ballpark - User Research and Surveys?** Sometimes the tool can feel a bit overwhelming and difficult to find exactly what you need, because it has so many capabilites, but this is also a postive thing, because I believe it's just a matter of getting more familiar with the tools and then be able to fully benefit from them. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Getting valuable customer insights, which facilitate the decision making proccess for product/feature prioritization and enables focussing efforts on the features that customers are looking for. ### 15. Our team love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2024 **What do you like best about Ballpark - User Research and Surveys?** Ballpark HQ is an awesome tool for teams who need quick and easy feedback on their designs, websites, or marketing. It’s super user-friendly and helps you run tests, like first-clicks or screen recordings, to see how real users interact with your product. The best part? You can get video feedback and involve your whole team without extra fees! It’s perfect for improving your customer experience fast, without any hassle. **What do you dislike about Ballpark - User Research and Surveys?** Nothing so far! Our team absolutely love it and can't wait to get dug in! **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Ballpark HQ solves the problem of slow and complex user research and feedback collection. It simplifies how we gather insights on our designs, prototypes, websites, and marketing materials by offering quick and easy tools. ### 16. Empowering Product designers to validate hypotheses autonomously **Rating:** 4.5/5.0 stars **Reviewed by:** Ferran P. | Digital Product Design Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Ballpark - User Research and Surveys?** Ballpark has been instrumental for our product designers, giving them the autonomy to quickly validate their design hypotheses. The core features and the seamless integration with Figma enhances our workflow, allowing us to incorporate feedback effortlessly. We particularly love the video feedback feature, as it provides deep insights! **What do you dislike about Ballpark - User Research and Surveys?** One area for improvement would be adding timestamp markers to the videos, helping us highlight key insights during analysis more efficiently. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Agility deploying test for quick validation or iteration ### 17. Easy and quick to use **Rating:** 5.0/5.0 stars **Reviewed by:** Bryanna M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Ballpark - User Research and Surveys?** Setting up a new project is super easy and quick. Provides easy to edit templates which makes it even easier to complete. Results are provided in a clear and easy-to-view format. Once we created a project providing it to users was super simple by just providing a URL. Customer Support is quick and friendly! Had a login issue and they resolved it promptly **What do you dislike about Ballpark - User Research and Surveys?** Still a fairly new user, my only complaint so far is I would like to be able to view the results from an archived project. Currently, you need to unarchive to view the results. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Allows my team to quickly set up a survey or user testing to send out to our customers. This is a benefit as it saves time from us completing moderated testing and allows the customers to provide truthful anonymous answers. It allows us to drill down into issues and what our customer's pain points are. ### 18. Very impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Ballpark - User Research and Surveys?** Super easy setup and delivery - with Gdoc style collaboration when building tests **What do you dislike about Ballpark - User Research and Surveys?** Looking forward to when automated summaries are available - I notice it's on their roadmap **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Umoderated user testing ### 19. Recently started using BallPark - so far so good! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Ballpark - User Research and Surveys?** How fast it is to get user feedback - really awesome. **What do you dislike about Ballpark - User Research and Surveys?** I would love Ballpark to be able to support app usage more! i.e. we wanted to do some user testing on our app but to do this had to create a clickable prototype of our app for users to use. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Quick fast responses to help us set a benchmark of how well a page on our app is performing and form a benchmark. ### 20. Fast, smart and clear **Rating:** 5.0/5.0 stars **Reviewed by:** Luca C. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Ballpark - User Research and Surveys?** I met it by chance but he changed the way of approaching the research and user test phase in the company. it is a very versatile tool for multiple tasks, very simple using its drag&drop components and above all fast in setting the search recipients **What do you dislike about Ballpark - User Research and Surveys?** I'm waiting for the prototype testing functionality with heatmaps and user behavior analytics :) **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** the speed in setting up an activity of this type with consequent cost efficiency ### 21. Using Ballparsk for usability testing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Ballpark - User Research and Surveys?** The capacity of putting together a pretty structued flor for users to test **What do you dislike about Ballpark - User Research and Surveys?** so far there's nothing I dislike, i just started using **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** structured flow for user umnmoderated user testing, easy way of setting it up ### 22. Great user friendly tool making user research accessible for newbies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Ballpark - User Research and Surveys?** The team at Ballpark have produced a great, user friendly product to allow individuals newer to the concept of user testing more accessible and self-servable. It's great that you can get recordings of users, and detailed insights from a bank of existing target users without the usual fluff, fuss and expense. **What do you dislike about Ballpark - User Research and Surveys?** Nothing yet, maybe some tools to support mobile user analysis would be useful to see in future (this is probably already in the works!) **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Helps us to access user insight in an easier self-serve model. ### 23. Getting feedback fast **Rating:** 4.5/5.0 stars **Reviewed by:** Blair G. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Ballpark - User Research and Surveys?** Ballpark's ability to quickly provide insights that inform design decisions has been invaluable to me. One of the primary reasons we invested in Ballpark was to enhance our confidence in the solutions we were developing. I can confidently state that Ballpark has streamlined the design process by providing timely answers to critical questions, enabling us to move forward seamlessly. A good example of Ballpark being one step ahead, is they released the ability to check permissions for prototypes, which was something that I realised I needed after I made the error and noticed users were not filling in my test. **What do you dislike about Ballpark - User Research and Surveys?** I would not say 'dislike' but more of a request. I would love to have custom templates to help move that bit faster in getting out surveys / user tests. Currently I am duplicating old tests/ surveys I have done in the past. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Ballpark is currently solving the barrier that was getting in touch with users quickly to get answers to questions that would help drive design descions. ### 24. Quick and easy to use for user testing prototypes **Rating:** 4.0/5.0 stars **Reviewed by:** Rosanna D. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Ballpark - User Research and Surveys?** Ease of use - it's easy to set up the User research I want to carry out. You can combine open questions with tasks on a prototype and allow users that are testing to record their replies **What do you dislike about Ballpark - User Research and Surveys?** The part of Recruiting, I have to keep scrolling up and down to check the filter I am applying. I would rather have immediatetely visibile the one I have chosen **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Reaching out a good amount of replyes as it recruites tester for you. It is also a time saving tool ### 25. Boost confidence in 'designing the thing right' **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole N. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Ballpark - User Research and Surveys?** - I can quickly and easily validate designs to make sure we're 'designing the thing right'. I just hop into Ballpark whenever I need to and get a test or surevy whipped up and sent out within 20 minutes - The pool of participants and filtering options mean I'm confident that we're getting feedback from relevant people - Being able to send a test/survey link to our exisiting users - The communication from the lovely people of Ballpark is always spot on! **What do you dislike about Ballpark - User Research and Surveys?** It's hard to think of anything that stands out as a dislike! The only thing I can think of is when reviewing responses that contain audio and/or video, it can be a little difficult to flick through them quickly as you need to click into each individual response. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** As a UX Designer, I need to validate if my designs are actually going to solve the problem the user is having (to create a successful product). Through Ballpark, I can test out my designs to check if they work well and are useful and usable for people. With filters, I can also make sure those people have similar demographics to our users to maximise our confidence in the results. ### 26. Surveys look very professional **Rating:** 4.5/5.0 stars **Reviewed by:** Connor M. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Ballpark - User Research and Surveys?** Previosuly we used Google surveys and the biggest benefit from Ballpark has been the credebility earned. The tool looks professional when we put it in front of users and therefore we end up receiving much higher response rate. **What do you dislike about Ballpark - User Research and Surveys?** Takes a bit longer than Google surveys to get started, so I would only purchase if you plan on running surveys with a specific goal in mind and with a need for high response rate **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Low response rate with surveys - The professional UI and ease of use has been very beneficial for us ### 27. Clean and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Aleksandar P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Ballpark - User Research and Surveys?** Probably one of the easiest and most straighforward ways to create a (UX) survey. I also like the conditional features where it sends you to a new question depending on your answers which allows you to build quite complex questionaires. Crucial for us as well is the seamless integration with Figma. We've been using it a lot across many different tasks and its been a pleasure so far! **What do you dislike about Ballpark - User Research and Surveys?** Still early in the product lifecycle so there are things that you might want to do that you can't or bugs to be ironed out, but the team has been very responsive and fast at fixing things you bring to their attention. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Having quantitiative and qualitative data helps us develop better user experiences. ### 28. Solid prototype testing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Landon L. | Director of Research, UX, Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Ballpark - User Research and Surveys?** Ballpark allowed me to easily setup and conduct a prototype test for a reasonable cost. The platform is actually very intuitive compared to others I've tried and was the right value for my needs. I run ad hoc user testing so the monthly billing approach was appropriate. **What do you dislike about Ballpark - User Research and Surveys?** Analysis and downloads are paywalled for advanced subscriptions. That's very annoying considering what I need. My data should be my data - seems like a devious interaction. I think there could be better transparency with recruitment. I'm not sure where they recruit from and I don't have the details of that process. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Real world testing of a soon-to-market platform ### 29. UX Research Powerhouse **Rating:** 5.0/5.0 stars **Reviewed by:** Linsey S. | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Ballpark - User Research and Surveys?** Ballpark has really provided my UX team with the tools to leverage UX Research in effective, usable, and timely ways. I've been impressed with their templates, their responses to our questions, and the time it takes to complete research. **What do you dislike about Ballpark - User Research and Surveys?** Sometimes there are limitations to functionality because the service is on the newer side, but foundationally, everything we need is available. It's not necessarily a con, but more that there are exciting new features that come out regularly as the software continues to be developed. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** We need access to users so that we can conduct user research. Ballpark gives us that access and makes the process of interviewing, surveying, and completing user research easier. ### 30. Wonderful user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Marco B. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Ballpark - User Research and Surveys?** Even though it's recently born, I think it offers a really nice experience in building your user test even if you never used such tools before. It has a really nice integration with Figma that I use a lot and it's wonderful to also be able to set and control the user journey thtough the interfaces. I really love the depth of characteristichs that can be choosen for the screening process and the summary of each test is done really well. It helps me a lot during the presentations of the results and in poitining out the insights. We also have an open chat with them were we can ask for support: they are always quick to response and really helpful. **What do you dislike about Ballpark - User Research and Surveys?** For now, the only things that could help me more during tests revisions is to fastforward a video response: right now you need to watch the entire video. It's not a big deal but it would sure help me in analyzing lots of responses **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Ballpark helps me dig deeper in user experiences using our product. It helps me build user test to test existing and new feature that we are developing to get the most insights on them ### 31. A cornerstone of our research operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Ballpark - User Research and Surveys?** I've been using Ballpark for a few years now in different teams and companies and it has been fundamental for both defining operations and following good practices. It has streamlined the research projects allowing for a larger audience which, in my experience, allowed us to increase the trust teams such as marketing and business have in UX Research. They are also very flexible and open to suggestions: I was never without a feedback and solution for longer than 3h. **What do you dislike about Ballpark - User Research and Surveys?** Up until this point I do not have negative comments to make about Ballpark. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** It made surveys and usability tests that would normally consume at least 4 weeks of the team's time easy and effective, being able to perform the full test (from planning to execution and analysis) in about 4 days. Because of that we have been able to advocate for more and better user-centric mindset across the company. ### 32. SURVEY - during a videocall **Rating:** 4.5/5.0 stars **Reviewed by:** carolina r. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2024 **What do you like best about Ballpark - User Research and Surveys?** super useful to have direct / realtime and easy to understand survey results **What do you dislike about Ballpark - User Research and Surveys?** configuring survey it's not that simple, **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** easy to give results, and to take then action you cannot understand something the user who did the survey ### 33. Intuitive and user friendly interface for unmoderated testing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Ballpark - User Research and Surveys?** User friendly interface, ability to link to Figma prototypes, variety of tasks that you can setup for your study. **What do you dislike about Ballpark - User Research and Surveys?** N/A yet until I've used Ballpark for handful of studies. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Faciliating unmoderated user research to help collect qualitiative and quantiative data at scale. Saving time from doing manual user interviews. ### 34. Ballpark is a great brand & service **Rating:** 5.0/5.0 stars **Reviewed by:** Rory Scout H. | Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about Ballpark - User Research and Surveys?** Ballpark is clean and minimal which makes focusing on research much easier, and the product offers the perfect breadth and depth of features. **What do you dislike about Ballpark - User Research and Surveys?** The only thing I feel it is missing is card sorting, which is on their roadmap. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** As a startup founder in early stages, I am doing a lot of research with customers. We're using Ballpark to identify what Jobs matter most to our early customer profile, and we'll be doing concept testing of ideas. ### 35. A fair alternative **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2023 **What do you like best about Ballpark - User Research and Surveys?** A nice UI and a great builder, along with a great customer support, made the onboarding experience quite easy. There are many factors you can choose for your panel and we never had any issue to find a valid tester. We've been using it for a year now (on 4 different research projects) and we can all say that we're quite happy with it. The guys of Ballpark also really care about users feedback. **What do you dislike about Ballpark - User Research and Surveys?** We still get some bug from time to time, but nothing unbearable. The customer support is always there to help. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** It helps to deliver an easy way to make user test. The learning curve is great for the new members of the team ### 36. Great to conduct unmoderated qualitative testing- recordings are very important though! **Rating:** 3.5/5.0 stars **Reviewed by:** Juliana M. | Senior UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Ballpark - User Research and Surveys?** Possibility to conduct unmoderated studies, which is helpful in situations where there are different timezones and schedules to syncronize. **What do you dislike about Ballpark - User Research and Surveys?** Some of the recordings we got were corrupted; the video was not visible and sometimes inaudible. This data needed to be discarded. We had to recruit more participants to account for potential corrupted recordings we could not analyze. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** As mentioned in the previous quesiton, Ballpark is facilitating the process of conducting qualitative studies across multiple timezones by an unmoderated setup. Furthermore, it is overall easy to use. It is also very helpful to have the possibility to recruit participants via the tools' panel, or to have your own sample. Their support team is one of the highlights! very responsive and helpful. ### 37. The Comprehensive Feedback Solution for Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Ballpark - User Research and Surveys?** The ability to capture high-quality feedback quickly and efficiently is a major plus in fast-paced work environments. **What do you dislike about Ballpark - User Research and Surveys?** More options for sorting projects would be beneficial when there are many initiatives **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Ballpark is a groundbreaking feedback tool that offers unrivaled flexibility for teams. It allows for the quick and efficient capture of high-quality feedback on a variety of tasks such as questions, marketing copy, designs, and prototypes ### 38. Extremely user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Zoey Z. | Lead Operations, Implementation, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Ballpark - User Research and Surveys?** They are excellent at what they do, always growing and every release is making the product better. It is easy for anyone to use, support is top notch and they care about their clients. One differentiator is no code snippets to conduct surveys with videos and no downloads so clients and people are more likely to take the test/surveys, etc. **What do you dislike about Ballpark - User Research and Surveys?** Anything I disliked slowly gets improved without me saying much. They know what their clients want and are clear on their own strategy it seems and you can tell as it grows. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Ease of use creates surveys that are adopted by users with no complaints of downloads to take and tech team doesn't need to integrate with anything. ### 39. More cost-effective than alternatives **Rating:** 4.5/5.0 stars **Reviewed by:** Lauri K. | Service Designer, Design Systems Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2024 **What do you like best about Ballpark - User Research and Surveys?** Ballpark integrates well with Figma-based workflows, and does what it does more cost-effectively than some high-profile competitors. **What do you dislike about Ballpark - User Research and Surveys?** The minute-based tester panel recruitment can make costs less easy to predict, although this model has its upsides vs. credit-based, too. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Rapid validation and customer needs discovery. ### 40. Swiss knife for a researcher **Rating:** 4.0/5.0 stars **Reviewed by:** Iryna K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Ballpark - User Research and Surveys?** - extensive test options, which eliminates the need for multiple tools. From simple questions to heatmaps, preference tests, etc - autogenerated summaries - the reporting process has never been so simple - its user-friendly interface - navigation is a breeze, both for seasoned researchers and novices - tons of filters to screen participants - extra clear (and fair) credit system - lots of great features are going to be implemented in the future But what I like the most about Ballpark is their customer support. Both Rory, our customer success manager, and Murat, the founder, were incredibly responsive to every minor issue we encountered. Thanks a lot, it means a lot. **What do you dislike about Ballpark - User Research and Surveys?** I personally lacked custom screening options, however, Ballpark recently introduced this feature, so I am not even sure, what to mention. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Were are constantly testing design, and usability and collecting users' opinions about our app (health app). ### 41. Simple and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Ballpark - User Research and Surveys?** Ballpark is simple and easy to use. Setting up a survey is a breeze with a variety of templates to get started with. The interface is clean and intuitive. Ai-powered insight is a nice feature that generates summaries of user responses. Their very responsive customer support team is only a Slack away. They keep us updated with new releases and updates. **What do you dislike about Ballpark - User Research and Surveys?** Ballpark has been great to use. Not a lot to dislike. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Ballpark is helping me understand my users better through task-based user research. I am able to see how users interact with new features we want to implement. This helps me to identify areas where users are having difficulty and make improvements. ### 42. Very nice product! **Rating:** 5.0/5.0 stars **Reviewed by:** Marika A. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about Ballpark - User Research and Surveys?** I discovered Ballpack few months ago and I fell in love with this tool. It's so easy to find users to test and validate the idea. **What do you dislike about Ballpark - User Research and Surveys?** I love everything at the moment, very easy to use **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Searching for a segment to test ideas ### 43. Great tool that's always getting better **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey M. | UI / UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Ballpark - User Research and Surveys?** The AI summary is amazing!! I always read through all answers, but sometimes as a refresher or before I have time to read everything, I can quickly generate the summary and it's always been accurate. Also, though it is a young tool, Ballpark is constantly improving and listening to their users. I like the transparency of their portal for upcoming changes, and that you can vote for features. I love that there are unlimited seats on the platform so that we can share results with any stakeholders without extra costs. **What do you dislike about Ballpark - User Research and Surveys?** I do wish we could have more open projects on the Business tier, though I understand there need to be differences between tiers. Any other flaws I have seen with it, I generally send in feedback via their portal, and I can also track what upcoming changes are on the roadmap. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** It helps with collecting qualitative and quantitative data. It puts together a nice looking and thorough summary of results. ### 44. Easy for Testers, USeful Recruitment Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about Ballpark - User Research and Surveys?** * The survey UI is appealing to participants—they want to complete the surveys b.c there is no friction * The results display makes it easy to guage on the a whole or peruse individual responses * The new recruitment feature allows you to quickly build a test group is you don't have your own * Great customer support **What do you dislike about Ballpark - User Research and Surveys?** * Screen recording was a bit wonky at first, but it's coming together **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Helping us quickly gather and review feedback from our audience to optimize UI/UX. ### 45. Ballpark gives you user research super powers! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Ballpark - User Research and Surveys?** When I was searching for a survey tool, I extensively researched numerous options. Out of all the choices available, Ballpark emerged as the obvious winner. Firstly, it is incredibly user-friendly and visually appealing which make the job of creating surveys a joy. The transparent pricing and unlimited team members have enabled me to seamlessly integrate Ballpark across our product and marketing teams. The survey summaries are presented in a clear and concise manner, making the analysis process a breeze. One of the key reasons I'd recomend Ballpark are the team behind it as they actively seek feedback and have a well-defined roadmap for future development. **What do you dislike about Ballpark - User Research and Surveys?** Difficult to find fault, but to help track usage it would be great to have an audit of all the surveys you have published. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** I would say that Ballpark completely eliminates the hassle of gathering quick feedback. It not only saves us a significant amount of time but also empowers our product and marketing teams with the crucial insights they need to make confident decisions. ### 46. Fantastic product and service **Rating:** 5.0/5.0 stars **Reviewed by:** Marisa T. | Director of UX, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Ballpark - User Research and Surveys?** Ballpark has a very strong brand identity - I was impressed just reading their website, initially. I felt like they know who they are and communicated their value proposition so clearly. Upon using the product in a trial, we were impressed by how intuitive everything is - from setting up surveys via template or custom to the experience of the participants (no barriers for them to complete the surveys). We've had really high participation because of the great UX for our customer respondents. **What do you dislike about Ballpark - User Research and Surveys?** Nothing that I dislike - it is growing as a product and I am excited that they just added screener functionality (that would've been the only thing we really needed)! **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** We needed to increase our participation rate and do different types of unmoderated research in order to scale our research program. Ballpark helps by making the experience easy for participants and offering a variety of research questions and templates. ### 47. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Ballpark - User Research and Surveys?** helps design better since can take user input and do ab testing **What do you dislike about Ballpark - User Research and Surveys?** limited types of question cards. doesn't have ranking **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** design questions ### 48. Wonderful customer service, attention to detail, and the desire to help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Ballpark - User Research and Surveys?** The ability to select the audience and taylor for our needs. The video recordings of the feedback. The AI summary of the feedback. That was simply awesome. **What do you dislike about Ballpark - User Research and Surveys?** There was nothing to dislike - the product is genuinely innovative and met all our needs. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** It helps us get fast feedback. The agility is what is most attractive. ### 49. Fresh approach with reasonable pricing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Ballpark - User Research and Surveys?** What i like about Ballpark - the pricing is really reasonable **What do you dislike about Ballpark - User Research and Surveys?** I am still waiting for some features to be released **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** Helps me with qualitive data ### 50. Effective and intuitive tool for user surveys **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Ballpark - User Research and Surveys?** Ballpark is a game-changer for user studies. Its intuitive design makes it easy to use, while its effectiveness in gathering and analyzing key insights sets it apart. **What do you dislike about Ballpark - User Research and Surveys?** I have yet to find any significant drawbacks with Ballpark. So far, my experience has been positive. **What problems is Ballpark - User Research and Surveys solving and how is that benefiting you?** It helps make our user studies much more efficient and effective. These studies used to take up a lot of resources (from planning to execution to analysis), but now much simpler. As a result, we can easily test assumptions before launching new products. ## Ballpark - User Research and Surveys Discussions - [What is Ballpark - User Research and Surveys used for?](https://www.g2.com/discussions/what-is-ballpark-user-research-and-surveys-used-for) - [View Ballpark - User Research and Surveys pricing details and edition comparison](https://www.g2.com/products/ballparkhq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+16%3A17%3A44+-0500&secure%5Bsession_id%5D=578c5072-ceda-43d9-8fbb-bd48bd72a14f&secure%5Btoken%5D=27aa1602d5ae0f90a837f904517caf287ff286a3a0eec307396157ffb16381e4&format=llm_user) ## Ballpark - User Research and Surveys Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Ballpark - User Research and Surveys Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [User Interviews](https://www.g2.com/products/user-interviews/reviews) - 4.6/5.0 (680 reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - 4.6/5.0 (45,377 reviews)