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Ballpark - User Research and Surveys

By Ballpark HQ

4.6 out of 5 stars

How would you rate your experience with Ballpark - User Research and Surveys?

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Ballpark - User Research and Surveys Reviews & Product Details

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Pricing

Pricing provided by Ballpark - User Research and Surveys.

Free

Free
1 Projects

Starter

$125.00
5 Projects

Ballpark - User Research and Surveys Integrations

(1)
Integration information sourced from real user reviews.

Ballpark - User Research and Surveys Media

Ballpark - User Research and Surveys Demo - A wide range of questions for any type of survey
Whether you’re conducting market research, gathering customer feedback or seeking employee opinions, Ballpark provides an extensive array of question formats, including open and closed questions, multiple-choice and rating scale.
Ballpark - User Research and Surveys Demo - Improve conversion and usability with website testing
Watch as users interact with your site, set tasks and ask follow-up questions.
Ballpark - User Research and Surveys Demo - Turn Figma prototypes into insights
Discover where your designs engage your users and what goes unnoticed. Effortlessly gain visual insights across every screen in your prototype in a single view.
Ballpark - User Research and Surveys Demo - Manage your feedback at scale
Data tables are a powerful way to browse, edit, analyse and export your research responses inside of Ballpark
Ballpark - User Research and Surveys Demo - Boost decision making with video responses
A video is worth a thousand words. Ballpark makes qualitative feedback a breeze.
Ballpark - User Research and Surveys Demo - A global panel of testers at your fingertips
Find your target audience in seconds, get responses in 2 hours or less.
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Ballpark - User Research and Surveys Reviews (61)

Reviews

Ballpark - User Research and Surveys Reviews (61)

4.6
61 reviews

Pros & Cons

Generated from real user reviews
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Andrew G.
AG
Senior UX Designer
Mid-Market (51-1000 emp.)
"Great experience and impressive customer support"
What do you like best about Ballpark - User Research and Surveys?

We have spent weeks reviewing all User Research platforms. Ballpark has stood out for their well rounded and industry leading approach. They have all the features we could ask for at a really competitive price. They were very communicative and have really helped us get a full overview and chance to experience their platform before signing up. They went the extra mile. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

I like to give a balanced review, by highlighting any issues, but there weren't any. It couldn't have gone smoother. Review collected by and hosted on G2.com.

Kelsey B.
KB
Senior Product Designee
Mid-Market (51-1000 emp.)
"Tested Ballpark For Prototype Testing"
What do you like best about Ballpark - User Research and Surveys?

Recently the company I work for were looking to set up a prototype testing tool to help us gather user feedback during the design process. We compared it to a number of other tools and what stood out to us was how helpful and quick the team were at responding to our questions. They went above and beyond to help us set up a number of tests using their software and guided us on how to optimise our tests. The software itself was very easy to use and they are constantly adding new features. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

When testing larger prototypes there are a few things you need to do to reduce the file size for it to work. But this is to be expected with all tools. Review collected by and hosted on G2.com.

Michael C.
MC
Consumer Insights Associate Manager
Mid-Market (51-1000 emp.)
"An Amazing Product with Equally Amazing and Passionate People"
What do you like best about Ballpark - User Research and Surveys?

Ballpark's platform is flexible and versatile. While not currently state of the art when it comes to all of their output, they provide some unique features, specifically for figma testing, that set them apart from competitors. They are constantly iterating on their tools, mainly on AI summarization, in order to provide more actionable and automated results that have great quality and utility. The platform is extremely user friendly and I was able to jump in and create a project right away. The support of the team was pivotal in refining and executing a more efficient version. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

They do not have the ability to record mobile screens due to being web-based and not having an app that would allow for this feature. This is unfortunate as many users we'd like to get feedback from use mobile to access our website. While it is not currently a feature, they are not closed off to this in the future, which is great Review collected by and hosted on G2.com.

Lukas G.
LG
Product Designer
Enterprise (> 1000 emp.)
"It's a decent tool, but still needs some improvements"
What do you like best about Ballpark - User Research and Surveys?

- It's easy to use

- Serves usability testing needs quite well (integrates Figma prototypes, provides data and video recordings of results)

- Projects are easy to manage

- Quick customer support available Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

- Recordings don't show the whole UI, so some user behaviors are not visible.

- Recording viewing is a bit inconvenient (if I want to check each section separately, it opens a video in a modal; it would be more convenient to view them on the page).

- Widget covers UI that is being tested, influencing results. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market (51-1000 emp.)
"Easy to use"
What do you like best about Ballpark - User Research and Surveys?

It's very easy to put together a survey and confitione the pages.

I use it regularly, I like it have you can change it after you send your survey. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Nothing it's very good so far, it would be better if you could auto connect to google sheets but it's not a big deal Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Enterprise (> 1000 emp.)
"It's doing the work I'm expecting"
What do you like best about Ballpark - User Research and Surveys?

Using it to test UX and sometimes UI. Surveys is the greatest use I have. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Falling most of the time on complex design to test. Figma spaghetti is incompatible. Review collected by and hosted on G2.com.

JM
UX/CX Research and Service Design Consultant
Enterprise (> 1000 emp.)
"Hands Down The Best Usability ResearchTool in the Market"
What do you like best about Ballpark - User Research and Surveys?

I used Ballpark HQ whilst at a government role in Australia for around 2 years across two separate projects for low and high fidelity wireframe testing. It is an exceptional tool and I will use it in all my roles moving forward. Super easy to use and it is clear BallparkHQ have spend a lot of time thinking through the usability as it is hands down a dream to setup and run testing projects with it. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Nothing I can think off as it is by far the best product I have worked with in this arena Review collected by and hosted on G2.com.

Verified User in Design
AD
Enterprise (> 1000 emp.)
"Functional and easy to use for rapid usability tests"
What do you like best about Ballpark - User Research and Surveys?

Very easy to set up a research study and find participants. Clean and simple UX makes it very user friendly and easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

While the Figma prototype integration is great it would be nice to have integration for more complex prototypes, such as prototypes built in more advanced prototyping tools. Review collected by and hosted on G2.com.

Barbara S.
BS
Founder
Small-Business (50 or fewer emp.)
"So easy to get customer insights!"
What do you like best about Ballpark - User Research and Surveys?

I'm a founder bootstrapping my business, and I really need to find the right demographic.

Ballpark helps me pinpoint the right groups to get feedback on my new app.

There are a number of out of the box surveys with attractive graphics that you can quickly use.

You can also include a request for email address in your survey to build your subscriber list from your survey participants.

The survey summaries are easy to read and you can save your raw data. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Not really a dislike but m looking forward to some of the advanced features on their roadmap, which are not yet implemented. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Mid-Market (51-1000 emp.)
"Very powerful, slick, and intuitive survey tool"
What do you like best about Ballpark - User Research and Surveys?

The UI ix extremely easy to operate. I got my first survey built in like 20 minutes. It feels almost too easy to release. Review collected by and hosted on G2.com.

What do you dislike about Ballpark - User Research and Surveys?

Because the UX is so slick, there are a couple of custom options that I'd prefer to see -- like multiple questions on a single page. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Ballpark - User Research and Surveys.

Free

Free
1 Projects

Starter

$125.00
5 Projects

Business

$229.00
10 Projects
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Ballpark - User Research and Surveys Features
Survey Builder
Question Types
Templates
Branching/Skip Logic
Branding
Multimedia Support
Reporting & Analytics
Data Exporting
Permissions
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Ballpark - User Research and Surveys
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