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At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
Free 1 Projects
Contact Us Per Year
Ballpark - User Research and Surveys
Star Rating
(61)4.6 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Entry-Level Pricing
Free 1 Projects
Browse all 4 pricing plansUserTesting
Star Rating
(781)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in video interview capabilities, with a score of 8.8, while Ballpark's survey management features, particularly the survey builder, shine with a score of 9.0, making it easier for users to create and distribute surveys effectively.
- Reviewers mention that UserTesting's test feedback and variety are strong points, scoring 8.6 and 8.3 respectively, whereas Ballpark's survey distribution and question types are highly rated at 8.5 and 9.1, indicating a more robust approach to managing survey logistics.
- G2 users highlight UserTesting's quality of support with a score of 9.0, which is slightly lower than Ballpark's 9.2, suggesting that users may find Ballpark's customer service more responsive and helpful.
- Users on G2 indicate that Ballpark's survey customization features, particularly branching/skip logic and multimedia support, are superior with scores of 8.7 and 8.6, compared to UserTesting's lower scores of 6.5 and 6.7, which may limit the flexibility of surveys created on that platform.
- Reviewers say that UserTesting's analytics capabilities, particularly in reporting and insights, are rated lower at 6.8, while Ballpark offers better integration with BI tools and data exporting features, scoring 6.8 and 7.9 respectively, which can enhance data analysis for users.
- Users report that while UserTesting has a strong focus on enterprise-level solutions, Ballpark's mid-market orientation allows for more tailored features that cater to smaller businesses, making it a more accessible option for those not in the enterprise segment.
Pricing
Entry-Level Pricing
Ballpark - User Research and Surveys
Free
Free
1 Projects
Enjoy one project with your team. No time-limits.
- 1 active project
- Unlimited users
- Unlimited responses
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Ballpark - User Research and Surveys
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.8
56
8.6
598
Ease of Use
9.2
57
8.4
629
Ease of Setup
9.2
30
8.6
295
Ease of Admin
9.4
15
8.7
231
Quality of Support
9.2
47
9.0
521
Has the product been a good partner in doing business?
9.6
14
8.8
226
Product Direction (% positive)
9.8
53
8.1
588
Features by Category
User Response Methods
Not enough data
7.5
316
|
Verified
Not enough data
8.7
373
|
Verified
Not enough data
8.7
295
|
Verified
Not enough data
7.1
181
|
Verified
Not enough data
8.2
350
|
Verified
Participant Selection
Not enough data
7.4
126
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Feedback Source
Not enough data
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Insights
Not enough data
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.7
19
Not enough data
6.5
18
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
9.0
47
6.1
22
9.0
47
7.9
24
8.3
46
6.5
22
8.6
46
6.5
24
Survey Customization
8.5
39
6.0
25
8.3
43
5.8
24
8.6
43
6.5
24
7.6
35
4.9
23
Survey Insights
8.1
43
6.3
24
Feature Not Available
Feature Not Available
7.8
41
7.1
24
8.0
41
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ballpark - User Research and Surveys and UserTesting are categorized as Survey
Unique Categories
Ballpark - User Research and Surveys has no unique categories
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Ballpark - User Research and Surveys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.6%
Information Technology and Services
13.1%
Marketing and Advertising
6.6%
Design
6.6%
Financial Services
4.9%
Other
44.3%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Alternatives
Discussions
Ballpark - User Research and Surveys has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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