Introducing G2.ai, the future of software buying.Try now
Compare Ballpark - User Research and Surveys and UserTesting 
Featured Products
At a Glance
Market Segments
Mid-Market (54.1% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free 1 Projects
Contact Us Per Year
Ballpark - User Research and Surveys
Star Rating
(61)4.6 out of 5
Market Segments
Mid-Market (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Projects
Browse all 4 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UserTesting excels in providing a wide variety of test types, including websites, prototypes, and mobile apps, which enhances its versatility for user research. Users appreciate the platform's focus on human opinions over AI-generated content, making it a meaningful choice for qualitative insights.
- Users say that Ballpark - User Research and Surveys stands out for its ease of use, with many noting that they were able to create their first survey in just 20 minutes. This quick setup process is a significant advantage for those looking to get started without a steep learning curve.
- According to verified reviews, UserTesting has a higher overall G2 Score, indicating greater user satisfaction. However, some users have mentioned challenges with specific workflow needs, suggesting that while the platform is robust, it may not always align perfectly with every user's requirements.
- Reviewers mention that Ballpark offers unique features, particularly for Figma testing, which can set it apart from competitors. This flexibility and versatility are appreciated by users who need specific functionalities for their design processes.
- Users highlight that while UserTesting has a more extensive range of test types, Ballpark's survey distribution and reporting features are rated higher, making it a strong contender for those focused on survey-based research.
- G2 reviewers note that both platforms provide quality support, but Ballpark's users have reported a slightly better experience, with feedback indicating that the platform is a good partner in business, enhancing the overall user experience.
Pricing
Entry-Level Pricing
Ballpark - User Research and Surveys
Free
Free
1 Projects
Enjoy one project with your team. No time-limits.
- 1 active project
- Unlimited users
- Unlimited responses
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Ballpark - User Research and Surveys
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.8
56
8.6
599
Ease of Use
9.2
57
8.4
630
Ease of Setup
9.2
30
8.6
295
Ease of Admin
9.4
15
8.7
231
Quality of Support
9.2
47
9.0
522
Has the product been a good partner in doing business?
9.6
14
8.8
226
Product Direction (% positive)
9.8
53
8.1
589
Features by Category
User Response Methods
Not enough data
7.5
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
126
Not enough data
5.5
81
Not enough data
6.9
107
Not enough data
8.1
374
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.6
83
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
176
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
9.0
47
6.1
22
9.0
47
7.9
24
8.3
46
6.5
22
8.6
46
6.5
24
Survey Customization
8.5
39
6.0
25
8.3
43
5.8
24
8.6
43
6.5
24
7.6
35
4.9
23
Survey Insights
8.1
43
6.3
24
Feature Not Available
Feature Not Available
7.8
41
7.1
24
8.0
41
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ballpark - User Research and Surveys and UserTesting are categorized as Survey
Unique Categories
Ballpark - User Research and Surveys has no unique categories
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Ballpark - User Research and Surveys
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
24.6%
Information Technology and Services
13.1%
Marketing and Advertising
6.6%
Design
6.6%
Financial Services
4.9%
Other
44.3%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Alternatives
Discussions
Ballpark - User Research and Surveys has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
