I liked the use of opensource SALT and python. This made it very customizable and easy to find documentation and other SALT projects on GitHub. Review collected by and hosted on G2.com.
While Bacon Unlimited, using the SALT project, has a large set of features and can be customized to fit your needs, we ultimately went with Ninja One after our contract expired.
1. We got in when the Bacon was fresh. The young company didn't have int infrastructure to support the number of clients we onboarded. The first day of onboarding crashed the server we were hosted on.
2. At the time, deployment of the client was unrefined. This may be different now, but when we deployed there was no MSI or EXE. Adding the client required running a batch file that added the python runtime and the salt packages.
3. New features were released frequently. While this is normally good, they frequently caused issues with our computers, or the hosted instance in the Bacon infrastructure. The cloud server would crash and we would lose connectivity. At times, some feature releases made us feel like we were the beta testers. The last straw was the PC metric monitoring that slowed every computer to a crawl, eating 90% of the CPU on the client computers. The fix from Bacon wasn't an updated package, it was to disable the service that ran the metric.
4. The remote screen control was based on VNC. VNC has a drawback that there is a delay between moving the mouse, the remote mouse moving, and actually seeing the change on your screen. Teamviewer and NinjaOne did not have this issue.
5. Offboarding was a NIGHTMARE. The uninstall script removed the SALT package but left some directories behind. The BaconWatchdog metrics service had to be uninstalled separately.
To Bacon Unlimited's credit, the platform has potential and may be a good fit for organizations looking for an emerging solution. However, for our environment, reliability and a polished remote support experience were critical requirements. After evaluating our options, we found that NinjaOne provided a more mature platform with a significantly better remote control experience.
Overall, Bacon Unlimited may continue to improve as the product matures, but it did not meet our expectations for production use at the time we evaluated it. Review collected by and hosted on G2.com.