Datto SaaS Protection/Backupify now allows you to restore Microsoft Entra ID (Azure AD) user objects and their M365 Exchange mailboxes in a single combined workflow, vastly speeding up account recoveries and eliminating manual setup steps during user restores. Review collected by and hosted on G2.com.

While Datto SaaS Protection (Backupify) delivers robust data resiliency for cloud environments like Microsoft 365 and Google Workspace, operational and technical limitations still hinder daily administrative workflows.

First, Granular Role-Based Access Control (RBAC) remains overly restrictive. Permissions are largely all-or-nothing, meaning junior helpdesk technicians often receive full visibility across an entire organization’s data footprint. The platform lacks micro-permissions to restrict access to sensitive HR, financial, or C-suite accounts, creating privacy concerns and limiting effective task delegation within IT teams.

Second, Backup Scheduling Flexibility is surprisingly rigid. Backupify executes automated snapshots on a fixed cycle—typically three times daily at eight-hour intervals. System administrators cannot customize backup schedules, set high-frequency backup windows for mission-critical accounts, or pause operations during heavy bandwidth utilization.

Third, Microsoft Teams Chat Limitations present a major compliance blind spot. While public channel conversations, file attachments, and structural metadata are fully protected, private 1-on-1 and group direct messages are omitted due to API restrictions and cost hurdles imposed by Microsoft. Organizations relying on chat histories for legal discovery must look elsewhere.

Fourth, PSA & Billing Synchronization for Managed Service Providers (MSPs) often introduces administrative friction. Newly discovered seats added through auto-provisioning rules do not always sync fluidly with PSA platforms like Autotask or ConnectWise. This forces manual reconciliation to ensure every protected seat is accurately billed to the client.

Finally, eDiscovery Speed and Search Depth lag behind dedicated archiving platforms. Queries across multi-year historical archives or massive tenant directories can experience latency, and the tool lacks advanced Boolean operators, proximity searches, and legal-hold tags essential for complex litigation or regulatory requests.

Addressing these core areas—access control, custom scheduling, chat coverage, billing integration, and search performance—would dramatically improve Backupify’s flexibility for modern IT infrastructure Review collected by and hosted on G2.com.

Its as good as it has always been on the software side. Its still great! Review collected by and hosted on G2.com.

Previously, Backupify was excellent, however since it was aquired by Kaseya, while the tool itself is as good as it has ever been, the management experience has been a disaster. We have constant billing issues, with different staff constantly being assigned to our account, resulting in everything getting messed up repeatedly. As many times as it has been promised to be rectified, our accounting department has had equal numbers of opportunities to gripe about how it is not. Review collected by and hosted on G2.com.

Still easy to use. The company keeps changing owners. Review collected by and hosted on G2.com.

The billing is still hard to make changes to. I changed my CC in the portal but it didn't actually change and I had to call support to update my card. Review collected by and hosted on G2.com.

It's simple but not very user friendly. Many times it fails to fully back up drives. There is no way to know why it failed of how to solve it. Review collected by and hosted on G2.com.

Yes, the company has many other products and there are different platforms with different logins to manage different parts of the service. It's very confusing, not user friendly.

Their support service is terrible. Review collected by and hosted on G2.com.

It was easy to use and setup. And it gave peace of mind knowing emails and onedrive is backed up. Review collected by and hosted on G2.com.

Its a little pricey and now its owned by Kaseya and not as great. Review collected by and hosted on G2.com.

I have used this service for years and am somewhat happy. I always like having plenty of redundancy and this service provides it. All of my Workspace data which is invaluable to me is seamlessly and automatically backed up. This provides peace of mind should anything ever happen where something happened to my Google data. I have over 15 years of really indispensable records and documents. Review collected by and hosted on G2.com.

Datto purchased Backupify in 2014 and I was a customer prior to that, so I am a Legacy customer. The Login process for Legacy customers and getting to settings is harder than it should be and not necessarily intuitive. I have been prompted to make billing updates in the last couple of months and found it tedious to access the area I need to enter.

Update now Backupify is owned by Kaseya, and even more challenges with simple things like upgrading credit card information, which can not be done online. I would enjoy seeing BtoC customers treated a little better. It would seem to me that making more features self-service features would lower costs Review collected by and hosted on G2.com.

The UI change is better. It seems smoother to navigate. Review collected by and hosted on G2.com.

The name changing on the account or accoutn admin Review collected by and hosted on G2.com.

We have used Backupify to protect thousands of our client's email accounts (including our own) over the past several years and it has always been there when we need it the most. As mentioned in my first review, it is simple to use and train our team on. Review collected by and hosted on G2.com.

I would still like to see added flexibility in our ability to create a backup schedule more than 3x per day. (Or at least customize the 3 times per day.) Review collected by and hosted on G2.com.

Makes it easier to back up the entire org from a single point. It was simple to install as an admin for the entire org but you do have to have at least one user that is a member on a shared drive so it can be backed up! Their Customer support is usually pretty responsive. Review collected by and hosted on G2.com.

The interface does not show folder hierarchy properly so it makes finding files a little harder but its good for the price Review collected by and hosted on G2.com.

The interface hasn't changed much and continues to be straightforward and easy to use. Review collected by and hosted on G2.com.

Adding a link to account information to get invoices, billing history, would be nice. Review collected by and hosted on G2.com.