Use of LLM Models and integration of the same in Multi Agent Mode Review collected by and hosted on G2.com.

Work on more in person support rather offline Review collected by and hosted on G2.com.

I really appreciate how the automated ticket handling has taken a huge load off my plate—it saves me from doing the same repetitive tasks in ITSM every day. I also love that I can just type out an issue in plain language and the system understands me, which feels natural and saves time compared to filling out rigid forms. Once I got everything set up, the integration with ServiceNow and other help desk tools worked seamlessly and made my workflow so much smoother. On top of that, the analytics dashboard has been a game-changer for me. It lets me easily track ticket volume, resolution times, and even how well the AI is performing, which really helps me plan and improve processes. The customer support is also good. Review collected by and hosted on G2.com.

The onboarding process can feel a bit complex without dedicated technical resources, particularly for non-IT teams, but once everything is set up, it runs smoothly. Review collected by and hosted on G2.com.

Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions

Aisera works great with popular solutions like Microsoft Teams, ServiceNow, among others

The tool has a remarkable self service functionality that helps employees and clients solve issues with human interactions Review collected by and hosted on G2.com.

Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining

To firms with financial problems, the cost for running Aisera is not too basic Review collected by and hosted on G2.com.

What I like best about Aisera is how seamless it makes the whole support and service experience. It feels less like a traditional ticketing system and more like having a smart, always-available teammate who can handle the routine stuff instantly and still learn from every interaction. I admire how it blends AI with a real understanding of how people work—it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter. Review collected by and hosted on G2.com.

Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit of setup and you’re constantly tweaking things to keep it working the way you want. Their customer support can be a bit slow, which is annoying when you hit a problem. Plus, the pricing feels a little murky — there are extra charges for things like setup or expanding to more teams, so it’s hard to know the real cost upfront. It’s a great tool if you’ve got complex needs, but it can feel like a lot to manage (and pay for). Review collected by and hosted on G2.com.

It’s made a real difference in how quickly we can respond to requests. The virtual assistant understands most questions really well and points people to the right answers without involving the helpdesk every time. Integrations with tools we already use, like ServiceNow and Slack, were smooth, and the reporting gives us a good idea of where we can improve. Review collected by and hosted on G2.com.

Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’s also on the pricier side if you’re in a smaller company. Review collected by and hosted on G2.com.

Aisera stands out for its ability to automate common IT and HR tasks, reducing the workload on support teams and improving employee satisfaction. The platform's AI-powered solutions, including AI co-pilots and agent assist, enable self-service across various channels and provide real-time support. Aisera's strengths also lie in its integration capabilities, security measures, and focus on proactive issue resolution. Review collected by and hosted on G2.com.

Nothing to dislike

Nothing to dislike

Nothing to dislike Review collected by and hosted on G2.com.

I like how Aisera automates repetitive service desk requests across IT and HR. The AI can understand natural language pretty well and gives quick responses, which makes it easier for employees to get help without waiting on a support agent. Review collected by and hosted on G2.com.

The platform is powerful, but it takes some effort to set up and fine-tune for specific business needs. The initial configuration and training the AI to match our workflows needed extra time. Review collected by and hosted on G2.com.

Aisera helps cut down on routine service desk tickets by using AI to auto-resolve common issues. It integrates well with platforms like ServiceNow and MS Teams. The natural language interface makes it easier for users to find solutions without needing to contact IT each time. Review collected by and hosted on G2.com.

Setup needs guidance, especially when tuning AI responses. Some workflows take time to fine-tune, and documentation could be more structured. Analytics are helpful but feel limited when it comes to filtering or export options. Review collected by and hosted on G2.com.

Aisera is helping us to automate various tasks across our IT, HR and finance sector. Our operations have been fast paced and meeting our needs to the best. Customer experience and procurement domains have also seen quite a lot of improvement with the Aisera's AI solutions. Review collected by and hosted on G2.com.

Currently we have not faced any issue with Aisera, but it will be interesting to see how it copes up with ever evolving innovation and growth. Review collected by and hosted on G2.com.

Aisera has significantly improved tech support by efficiently handling a high volume of support tickets. It quickly resolves common issues like VPN access, password resets, and IT support requests, ensuring users receive assistance 24/7. The platform integrates well with Slack and MS Teams, making it easy to access from anywhere. One of its standout features is the seamless transition to live agents when further assistance is needed. Continuous enhancements and new workflow integrations demonstrate a strong commitment to improving automation and user experience. Review collected by and hosted on G2.com.

While AI-powered support solutions like Aisera offer significant benefits, they can sometimes struggle with more complex or nuanced requests, requiring human intervention. Enhancing contextual understanding could help minimize the need for escalations. Additionally, while integration with collaboration tools improves accessibility, further expanding functionality and providing more proactive communication about updates and new features would enhance the overall user experience. Review collected by and hosted on G2.com.