1. [Home](https://www.g2.com/) 2. ... 3. [Agentic AI Software](https://www.g2.com/categories/agentic-ai) 4. [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) 5. [Automation Anywhere Aisera Solutions](https://www.g2.com/products/automation-anywhere-aisera-solutions/reviews) 6. [Automation Anywhere Aisera Solutions Claims vs Evidence](https://www.g2.com/products/automation-anywhere-aisera-solutions/claims-vs-evidence) # Automation Anywhere Aisera Solutions Claims vs Evidence ## Claim: “Anticipate and mitigate incidents before they impact critical services.” ##### Mixed support from reviews. Reviewers are split, with one citing Aisera’s focus on proactive issue resolution while another reports that the system needs improvement in identifying issues before they occur and notes reliability breakdowns. - “Aisera's strengths also lie in its integration capabilities, security measures, and focus on proactive issue resolution.” [Read Full Review](https://www.g2.com/survey_responses/11493967) - “Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.” [Read Full Review](https://www.g2.com/survey_responses/10836566) Last updated Oct 5, 2026 Source: [https://www.automationanywhere.com/products/aiops](https://www.automationanywhere.com/products/aiops) ## Claim: “Automate root cause analysis and remediation to reduce mean time to resolve (MTTR) from hours to minutes, freeing IT staff to focus on strategic initiatives instead of firefighting.” ##### Supported by reviews. Relevant reviewers consistently report automated ticket handling, quick resolution of common issues, reduced support-team workload, and more time for higher-value work. The reviews support this direction but do not establish the specific reduction from hours to minutes or directly document root-cause analysis and remediation at that magnitude. - “I really appreciate how the automated ticket handling has taken a huge load off my plate—it saves me from doing the same repetitive tasks in ITSM every day.” [Read Full Review](https://www.g2.com/survey_responses/11589504) - “Aisera has significantly improved tech support by efficiently handling a high volume of support tickets. It quickly resolves common issues like VPN access, password resets, and IT support requests” [Read Full Review](https://www.g2.com/survey_responses/10766375) - “Aisera stands out for its ability to automate common IT and HR tasks, reducing the workload on support teams and improving employee satisfaction.” [Read Full Review](https://www.g2.com/survey_responses/11493967) - “it’s not just about automating tasks, but making everyday work smoother and freeing people up to focus on the things that really matter.” [Read Full Review](https://www.g2.com/survey_responses/11530204) Last updated Oct 5, 2026 Source: [https://www.automationanywhere.com/products/aiops](https://www.automationanywhere.com/products/aiops) ## Claim: “Detect and prevent incidents up to 48 hours before they occur, reducing mean time to detect (MTTD) and saving millions in revenue by avoiding business-critical outages.” ##### Mixed support from reviews. Reviewers mention a focus on proactive issue resolution, but another reports reliability breakdowns and says Aisera needs to improve identifying issues before the customer. The reviews do not establish detection up to 48 hours in advance or savings of millions in revenue. - “Aisera's strengths also lie in its integration capabilities, security measures, and focus on proactive issue resolution.” [Read Full Review](https://www.g2.com/survey_responses/11493967) - “Reliability is a concern, typically this involves break downs due to our volume and also updates.” [Read Full Review](https://www.g2.com/survey_responses/10836566) - “Aisera needs to continue to enhance stress testing, building an internal QA team and identifying issues before OnTrac does.” [Read Full Review](https://www.g2.com/survey_responses/10836566) Last updated Oct 5, 2026 Source: [https://www.automationanywhere.com/products/aiops](https://www.automationanywhere.com/products/aiops) ## Claim: “Predict major incidents and automate remediations to minimize downtime and reduce operational costs with AIOps.” ##### Mixed support from reviews. Reviewers provide some directional support for proactive issue resolution and reduced operating expenses, but others report reliability breakdowns and scheduled maintenance inconveniences that undermine the claim of minimizing downtime. The reviews do not directly establish prediction of major incidents or automated remediation at that scale. - “Aisera's strengths also lie in its integration capabilities, security measures, and focus on proactive issue resolution.” [Read Full Review](https://www.g2.com/survey_responses/11493967) - “this decreases reliance on human agents and saves operating expenses.” [Read Full Review](https://www.g2.com/survey_responses/10662061) - “Reliability is a concern, typically this involves break downs due to our volume and also updates.” [Read Full Review](https://www.g2.com/survey_responses/10836566) - “There are also scheduled maintenance windows which can cause inconveniences to operations, however we are working with Aisera on improving this.” [Read Full Review](https://www.g2.com/survey_responses/10868875) Last updated Oct 5, 2026 Source: [https://www.automationanywhere.com/products/aiops](https://www.automationanywhere.com/products/aiops)