--- title: Auris Payroll Reviews meta_title: 'Auris Payroll Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 194 reviews by the users' company size, role or industry to find out how Auris Payroll works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 194 scale: '5' date_modified: '2026-08-02' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Auris Payroll Reviews **Vendor:** Acrisure Cyber Services **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.3/5.0 **Total Reviews:** 194 ## About Auris Payroll Auris is a payroll, HR, and benefits platform built on a simple belief: when it comes to your people, "it ran" isn't enough — it has to be right. Where most payroll providers hand you tools and leave you to manage the risk, Auris takes ownership of the outcome. That means verifying payroll before it runs, catching issues before they reach employees, and standing behind resolution when things get complicated. What makes Auris different isn't just the software — it's the combination of automation and dedicated human expertise. Every client works with a dedicated expert who knows their business, understands their setup, and is personally accountable when something needs to be fixed. No phone trees, no starting over from scratch, no weekend catch-up work. The platform brings payroll, time and attendance, HR, benefits administration, and compliance together in one connected system, so changes flow through correctly and nothing falls through the cracks. Customers describe the experience as finally feeling like someone actually owns their payroll — not just processes it. Auris exists for business owners who are done second-guessing their payroll and want the confidence that comes from knowing it's handled, verified, and backed by people who stand behind the result. ## Auris Payroll Pros & Cons **What users like:** - Users find Auris Payroll to have an **easy-to-use interface** , making scheduling and payroll management straightforward and efficient. (2 reviews) - Users appreciate the **automation** of Auris Payroll, making scheduling and payroll management simple and efficient. (1 reviews) - Users value the **easy integrations** of Auris Payroll, streamlining scheduling and communication for better management. (1 reviews) - Users find the **easy setup** of Auris Payroll beneficial for onboarding new staff efficiently. (1 reviews) - Users find Auris Payroll's **helpful support team** and seamless scheduling integration very beneficial for their payroll management. (1 reviews) - Users find the **implementation ease** of Auris Payroll exceptional, with supportive representatives guiding them through features seamlessly. (1 reviews) - Onboarding (1 reviews) - Users appreciate the **easy scheduling and payroll forecasting** features of Auris Payroll, enhancing overall efficiency. (1 reviews) - Users find **payroll scheduling effortless** with Auris Payroll, enhancing efficiency and clarity in managing employee availability. (1 reviews) - Reliability (1 reviews) **What users dislike:** - Users express frustration over **high fees** imposed even for errors made by Auris Payroll, complicating their experience. (3 reviews) - Users highlight a significant **lack of knowledge** from support, leading to frustrating unresolved payroll issues. (3 reviews) - Users often face **poor customer support** , with slow responses and reliance on off-shore centers for assistance. (2 reviews) - Users face **account management issues** , with inconsistent service leading to ongoing complications even after ending the service. (1 reviews) - Users face **complex reporting** issues with Auris Payroll, resulting in frustration and delays in accessing necessary data. (1 reviews) - Download Issues (1 reviews) - Users report **inadequate verification** , leading to account issues and frustrating delays in communication and support. (1 reviews) - Integration Issues (1 reviews) - Invoicing Issues (1 reviews) - Misleading Sales Practices (1 reviews) ## Auris Payroll Reviews ### 1. Our Experience with Heartland **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Auris Payroll?** Heartland does a good job processing our biweekly payroll and submitting all the payroll taxes for us. **What do you dislike about Auris Payroll?** We are only on-board with Heartland for 1 year now, so hopefully it gets better, but for the first 12 months, Heartland staff made way too many mistakes processing our payroll. We are looking for an accurate payroll processor. **What problems is Auris Payroll solving and how is that benefiting you?** We like that Heartland takes care of submitting all the payroll taxes for us. ### 2. Mostly intuitive; responsive customer service; accurate accounting. **Rating:** 4.5/5.0 stars **Reviewed by:** Michael N. | Managing Member/Co-Owner/Chief of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Auris Payroll?** I like that I can get somebody on the phone/email and that they are competent and enthusiastic about helping me with my needs. **What do you dislike about Auris Payroll?** The user interface isn't as intuitive as it could be. There are some things that I would like to be able to adjust that I have to have a technician do for me. **Recommendations to others considering Auris Payroll:** Get to know your payroll specialist. **What problems is Auris Payroll solving and how is that benefiting you?** Easy to use the system, more or less. Engaged customer service specialists. Accurate accounting. ### 3. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer A. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Auris Payroll?** Prompt, courteous, helpful, and friendly customer service every time **What do you dislike about Auris Payroll?** Occasionally, I have a hard time figuring out how to input information for employees or changing information. However, my contact at Heartland is always responsive and will do it for me, if I can't figure it out. **What problems is Auris Payroll solving and how is that benefiting you?** We started using Heartland when we expanded our sales force to other states. They were very helpful getting all the various state filing requirements set up and handled. ### 4. Payroll entry/processing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Auris Payroll?** I like the access to all of my payroll data **What do you dislike about Auris Payroll?** Major changes to the system being made ahead of a holiday week. Poor communication between Heartland and timekeeping systems. Slow response time to issues. Almost impossibility of getting my rep on the phone. **What problems is Auris Payroll solving and how is that benefiting you?** Access to my own data; greater control over entire payroll process. ### 5. They can't keep payroll personnel so no one is properly trained or knowledgable **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2019 **What do you like best about Auris Payroll?** I used Heartland for a small business for a few years and had endless issues. There was a new person assigned to my payroll every couple of months and the new person was never adequately trained to function in that role. I finally left them and asked them to help me either close my business or tell me what I had to do. They did not know and when I asked to have the assistance of a "supervisor" she got snippy with me because I was terminating with them. **What do you dislike about Auris Payroll?** Lack of training. Errors, errors, and more errors, Rude supervisors. Now 9 months after I terminated with them, I am still getting notices of things they didn't close with the PA Dept of Revenue - and didn't tell me to do even though I asked. **What problems is Auris Payroll solving and how is that benefiting you?** No benefits, only grief. ### 6. Helpful, accurate and accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Martha M G. | medical director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Auris Payroll?** Staff have been uniformly helpful and accurate, when I call in with questions. Staff is accessible by e-mail, which works REALLY well for me - if my particular specialist is not available, someone else picks up the e-mail and answers my questions. The company does what it says it will do, when it says it will do it, for a reasonable price. Who could ask for anything more? **What do you dislike about Auris Payroll?** I have not yet come across any downsides. **What problems is Auris Payroll solving and how is that benefiting you?** Payroll has been easy, reliable, easy to change from direct deposit to checks, arrives on time. Reports are easy to print. The staff sends me the files I need with every payroll. I HIGHLY recommend Heartland over anyone else in the business. Heartland leaves the big boys in the dust! ### 7. Excellent payroll service **Rating:** 5.0/5.0 stars **Reviewed by:** Tina L. | Co-founder & LEED Green Associate, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Auris Payroll?** I LOVE that Heartland has such personal service. Their service team is great, and they make payroll easy and convenient. A special shout-out to Shannon Levinski and Vincent Giuliano, who both are an absolute pleasure to work with. They are both very professional, knowledgeable and make truly make this as easy as possible so that we can spend our time running our business. As a plus, I don't get sales calls like I still get from both ADP and Paychex. **What do you dislike about Auris Payroll?** The online payroll function is slow and could work a little faster. **Recommendations to others considering Auris Payroll:** It's an easy switch with the Heartland taking care of the entire onboarding so that you don't have to do it. Highly recommend! **What problems is Auris Payroll solving and how is that benefiting you?** It enables us to focus on working on growing our business. **Official Response from Casey C.:** > Thank you so much, Tina! We'll pass along the glowing feedback to our customer service team. ### 8. Best customer service out there! **Rating:** 5.0/5.0 stars **Reviewed by:** Kathryn R. | Self Employed, Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Auris Payroll?** The ease and convenience of speaking with my assigned payroll specialist is the best. The program is easy to navigate and helps you catch errors before processing. reports are very useful. **What do you dislike about Auris Payroll?** Nothing comes to mind. I have been using this software for four months now and have had no issues! **Recommendations to others considering Auris Payroll:** I have used several payroll software programs...this one, by far, is my favorite! **What problems is Auris Payroll solving and how is that benefiting you?** Speed in which to complete an accurate payroll. We pay weekly so this is so important. Easy to enter new employees/terminate. ### 9. Very easy to work with and knowlegable about all aspects of payroll! **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Auris Payroll?** I love the online portal it is so easy to figure out exactly what the payroll looks like and you can make changes that are in real time! **What do you dislike about Auris Payroll?** I really haven't found any downsides to using Heartland and would recommend them to anyone who asked for a referral! **Recommendations to others considering Auris Payroll:** It is worth making the switch. It's easy they do most of the work and the online portal is fantastic compared to other companies. Very easy to use and lots of information at your fingertips. **What problems is Auris Payroll solving and how is that benefiting you?** Other payroll services weren't as easy to work with - when I call Heartland even if my normal contact person isn't available I can still get a live person on the phone to answer my question. **Official Response from Casey C.:** > Thank you for the feedback, Elizabeth, and for the recommendations as well! ### 10. Easy Transition **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Auris Payroll?** If you have a problem there is always someone available **What do you dislike about Auris Payroll?** I have to say there are no dislikes at the moment. Everything runs smoothly **What problems is Auris Payroll solving and how is that benefiting you?** It's nice that they pull all the taxes that are needed to be paid weekly since we have weekly payroll and that I don't have to deal with that aspect. ### 11. Saved the day **Rating:** 5.0/5.0 stars **Reviewed by:** ilene K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Auris Payroll?** Heartland came to the rescue when my payroll company shut their doors without notice. I needed a company asap. So far I'm super pleased with the customer service. **What do you dislike about Auris Payroll?** So far there is nothing to dislike. Staff a friendly and knowledgeable. **Recommendations to others considering Auris Payroll:** Seems like a great company so far. **What problems is Auris Payroll solving and how is that benefiting you?** Receiving great service for a lower price. Even more services than I was getting from my last company. ### 12. Heartland is the way to go!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2019 **What do you like best about Auris Payroll?** I love the ease of Payroll and the accessibility our employees have to their information. **What do you dislike about Auris Payroll?** Nothing yet to dislike, the software is user friendly and a time saver. **Recommendations to others considering Auris Payroll:** If you're looking for and reliabilty Heartland is the way to go. **What problems is Auris Payroll solving and how is that benefiting you?** Saving time and money not having to do redundant tasks. ### 13. Great Payroll Company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2019 **What do you like best about Auris Payroll?** They are very responsive to emails and area always there to assist. **What do you dislike about Auris Payroll?** I can't think of anything. I have no issues with them. **Recommendations to others considering Auris Payroll:** I highly recommend Heartland. They are great for processing payroll and their HR portal is also very useful. **What problems is Auris Payroll solving and how is that benefiting you?** We have reduced our payroll costs and changed to a bi-weekly payroll which is more efficient and as they do all of our payroll tax preparation that takes another burden off our plate. It's also easy for our employees to access to print their own pay stubs and and get their PTO balances. **Official Response from Casey C.:** > Thank you for the recommendation! ### 14. Great service, great support, easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Auris Payroll?** I've been using Heartland for payroll processing for the past 9 years and have been nothing but happy with the service and ease of use. My business has grown from 10 employees to about 100 and they have grown with us. Any time I have a question or need to make a change it is handled promptly and easily. I am in good hands with Heartland. **What do you dislike about Auris Payroll?** I don't have anything negative. It has been a great product from the start **Recommendations to others considering Auris Payroll:** You will not go wrong with Heartland. More than anything the support is excellent. I have worked with several different account managers and have never had any problems. **What problems is Auris Payroll solving and how is that benefiting you?** Heartland offers solutions to all our issues. They have integrated ACA portals and help with all state and federal requirements. ### 15. Customer Service is a dream **Rating:** 4.5/5.0 stars **Reviewed by:** Shelly B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Auris Payroll?** I can only speak for the payroll specialist I have worked with, Priscilla Proch. She is ALWAYS kind, which is KEY, however she is also extremely informative and lovely to work with. An asset to the company on all levels. **What do you dislike about Auris Payroll?** Recently when I have entered payroll and then navigate off the page, some of the data has been lost, however I have fixed that by periodically navigating off the page to save so I don't time out, even though the time I am on that page does not seem enough to lose data. **Recommendations to others considering Auris Payroll:** Call and talk to different payroll companies and make sure you choose one with your OWN Payroll Specialist. That has been amazing as many other companies give you a number to call and it is almost impossible to reach anyone and then you have to explain your whole situation to each new person on the phone. **What problems is Auris Payroll solving and how is that benefiting you?** Heartland helps create peace of mind around payroll processing. **Official Response from Casey C.:** > Shelly, thank you for taking the time to leave us a great review, and the kind words about Priscilla! ### 16. Best Payroll Management Company Around **Rating:** 5.0/5.0 stars **Reviewed by:** Richard Thomas G. | Vice President Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Auris Payroll?** Their Graphical User Interface. It is very easy to use and is laid out in a logical manner. **What do you dislike about Auris Payroll?** I do not really dislike anything about the service. However, I do find some (very few) of the help screens to be lacking. **Recommendations to others considering Auris Payroll:** I think that Heartland Payroll Systems is the best payroll management system we have ever used. I find they responsive, knowledgeable, an very professional. Any changes in the system are reported. Downtime for system maintenance is never during our normal working day and communicated well in advance. **What problems is Auris Payroll solving and how is that benefiting you?** Heartland takes the worry out of all my payroll needs. They ensure that my payroll is submitted on time and that it is correct. Any updates to tax rates, etc. are taken care of automatically. They interface with my states Division of Revenue as well as the Department of Labor and the IRS. This frees my time up to run my company. **Official Response from Casey C.:** > Thank you, Richard! ### 17. Highly recommend Heartland **Rating:** 5.0/5.0 stars **Reviewed by:** Amber V. | Office & Purchasing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Auris Payroll?** Heartland is fast, efficient and always does great work. They don't make mistakes and are very helpful when we have questions or any special needs. I've had issues setting up new employees and questions about court-ordered wage garnishment, for example. I always get fast answers and the right answer from Suzanne Slagle, our specialist. Even on the rare occasion that Suzanne is out, the other specialists step right in to assist. **What do you dislike about Auris Payroll?** My only complaint is that the quarterly reports seem to take awhile at times to be uploaded but it's not a big problem. **Recommendations to others considering Auris Payroll:** It's a fantastic service and I couldn't recommend it more. Our specialist is fantastic and always has answers. **What problems is Auris Payroll solving and how is that benefiting you?** Using Heartland has made our payroll much simpler for me. Deductions and benefits are tracked in Heartland's system which gives us a check to validate our in-house tracking and also offers a back-up in case something would happen to our records. It's very easy to set up new employees and to change employee information, such as new address, new salary or deductions. **Official Response from Casey C.:** > Amber, we are thrilled to hear about your 5-star review of our service and payroll. We'll pass along the kind words to Amber and the other customer representatives, along with the recommendations on quarterly billing. Thank you! ### 18. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Karie F. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Auris Payroll?** I can import the hours from Timeworks and modify what needs to be then send it on. If I have any questions Heartland is quick to respond. If my representative is not available someone else can help. **What do you dislike about Auris Payroll?** I'm not sure if there is a way and I just haven't found it or asked, but I would like to email the pay stubs instead of printing. **Recommendations to others considering Auris Payroll:** Give them a try. We have been very happy with them. **What problems is Auris Payroll solving and how is that benefiting you?** Payroll processing goes much faster. ### 19. Heartland does it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony S. | Owner/Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Auris Payroll?** The fact that I have a dedicated payroll specialist, and when she is out, another one steps in, introduces himself/herself, and the ball keeps rolling. The fact that I get an email reminder and that I can process my payroll either through email or worst case scenario, phone. **What do you dislike about Auris Payroll?** I have nothing to add here as I do not dislike anything about their service. **Recommendations to others considering Auris Payroll:** It is a very affordable payroll service. **What problems is Auris Payroll solving and how is that benefiting you?** I don't need to worry about paying all the payroll taxes. After payroll is processed, they let me know how much I need in the bank to meet payroll. I have access to payroll reports to meet my workman's comp audits. **Official Response from Casey C.:** > Thank you for the review about the excellent customer service, Tony! ### 20. 10 Years of Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** RICH M. | Accounts / Payroll Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about Auris Payroll?** We like having our own Payroll Specialist; we like that our Payroll is complete, accurate and worry-free; we like that Heartland takes care of filing our quarterly taxes; we like the ease of working with the online system; we like that their Customer Service is nationwide and we can get after hours help if needed. The list goes on... **What do you dislike about Auris Payroll?** We find little to dislike about Heartland. Perhaps, that our issues can take a little time to resolve, as opposed to instantly. **Recommendations to others considering Auris Payroll:** You have your own Payroll Specialist. They make sure your payroll is complete and accurate. **What problems is Auris Payroll solving and how is that benefiting you?** Heartland Payroll resolves all of our Payroll needs -- from making sure the Payroll is complete to filing our taxes and providing quarterly and year-end reports. The primary benefit we have realized is the above-and-beyond customer service. Having our own Payroll Specialist is the greatest benefit. **Official Response from Casey C.:** > Thank you for the ⭐️⭐️⭐️⭐️⭐️! ### 21. Usually it is good, but in the past 6 month managment has not been helpful or cooperative **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Auris Payroll?** I love that one person services my account and it goes right to her when i call. **What do you dislike about Auris Payroll?** That Management was to call me back over a month ago and has not done so. **Recommendations to others considering Auris Payroll:** Make sure all your payroll is uploaded correctly when you sign up **What problems is Auris Payroll solving and how is that benefiting you?** They messes up my account when we came on board in 2014 and will not own up and pay for there mistake. The employees will have to refile there income tax back to 2014 and they will only give $25 per employee per year when it could cost $125 to start per employee per year. Not good customer Service ### 22. Heartland makes payroll very easy, 30 checks done in 30-40 minutes! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Auris Payroll?** Online interface is very user friendly, I have my own dedicated support specialist and have never had an issue that went unresolved. Payroll comes in overnight freight and has always showed up as promised even through inclement weather. **What do you dislike about Auris Payroll?** The ability to move from employee to employee through various lists can be slow. **What problems is Auris Payroll solving and how is that benefiting you?** Accurate payroll, a vast battery of reports available online at any time. We don't have to waste time staying up on current payroll rates/rules/regulations. We save time by simply being able to plug in hours and deductions. The expense incurred by using Heartland is very reasonable also. ### 23. Easy to use website. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Auris Payroll?** Easy to use website. They have always helped with any tax questions or issues. **What do you dislike about Auris Payroll?** I have not used any feature that I have disliked but also I have not tried all the features. **What problems is Auris Payroll solving and how is that benefiting you?** When we had a change in of tax id number we encountered a few problems that were taken care of by the professionals at Heartland. ### 24. Heartland Review **Rating:** 5.0/5.0 stars **Reviewed by:** LIBBY W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2019 **What do you like best about Auris Payroll?** I never have any issues with my payroll. They are always super quick to answer any of my questions or requests. I like that I have a particular person to deal with, but if she is ever out, there is always someone standing by to take her place. **What do you dislike about Auris Payroll?** I have absolutely no complaints. I have never had an issue or a problem. **What problems is Auris Payroll solving and how is that benefiting you?** We do all of our staff payroll thru Heartland, taxes, W2's, etc. It is fantastic that they have taken this off of my plate and that they do such a great job. **Official Response from Casey C.:** > Thank you for the great feedback, Libby! ### 25. If I Had Only Switched Sooner . . . **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn B. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2019 **What do you like best about Auris Payroll?** I love the accuracy of my payrolls, the helpfulness of my payroll specialist, and the ease it has been to get our checks cut. I run a seasonal business without about 600-700 employees, and I had literally been in tears trying to run payroll with the payroll company I had before Heartland, which happens to be one of the largest payroll companies in the U.S. **What do you dislike about Auris Payroll?** I honestly can't think of anything that I dislike. When the sales rep that I had at Paychex left and went to Heartland, I saw the writing on the wall. Joan Kurtenbach has been such a knowledgeable resource about everything regarding payroll, and I don't know what I'd do without her. The only complaint I have is that I did not receive my W-2s by January 22nd. I had to call on January 28th, and they still have not been mailed. They did overnight them to me right away, but i'm not sure what happened there. **Recommendations to others considering Auris Payroll:** I would definitely recommend Heartland over Paychex or ADP. **What problems is Auris Payroll solving and how is that benefiting you?** 1) I am solving soooooooo many errors that Paychex would make every single season. 2) I am saving money versus my former payroll provider. 3) I am realizing the greatest benefit of being less stressed about payroll. 4) I am receiving personal service, every time I call, and I'm not stuck leaving voicemails with people who don't get back to me. **Official Response from Casey C.:** > Thank you for the 5 ⭐️⭐️⭐️⭐️⭐️review, Dawn! ### 26. They are awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Robert C. | CEO / CFO, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Auris Payroll?** They always answer my requests RIGHT AWAY, and are very helpful. **What do you dislike about Auris Payroll?** The inability to "take back" a accidential payroll processing. They should color the Preview and Processing buttons different colors. Also they used to have a thing with GetHired where you could retry the import of a newhire again, and that disappeared in the last few months. Would like that back rather than waiting up to 6 hours for it to do it again. **What problems is Auris Payroll solving and how is that benefiting you?** Taxes are done by them and that makes me happy! **Official Response from Casey C.:** > Thank you for the review, Robert! ### 27. Poor product **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2019 **What do you like best about Auris Payroll?** Applicant Tracker was helpful at times. **What do you dislike about Auris Payroll?** The lack of ease, lack of ability to create reports, continuous errors, lack of accountability, mostly everything **Recommendations to others considering Auris Payroll:** Do not use this system. **What problems is Auris Payroll solving and how is that benefiting you?** None. It has created more problems. ### 28. Great Pricing For The BEST Payroll Service **Rating:** 5.0/5.0 stars **Reviewed by:** Neal B. | Owner & President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Auris Payroll?** The account representatives that I have had in my many years with Heartland have totally validated my switch from PayChex, who I left because they screwed up my payroll and while they fixed their errors, they refused to help me with the additional accounting fees that I had to incur to correct my returns. Heartland has been there all the way for me, quickly and accurately reporting all of our data to the proper authorities and my A/Rs have been insightful, thorough, very enjoyable to talk to, and have been as if they were inside my head because they got to know me and how I think. They take my business personally as if it were their own. They make Heartland one of the best choices I have ever made in business. **What do you dislike about Auris Payroll?** Absolutely nothing. Vice President & Chief Financial Officer Executive Media Communications, Inc. **Recommendations to others considering Auris Payroll:** Give these folks a try if you want someone who is invested in your business success. **What problems is Auris Payroll solving and how is that benefiting you?** When I erroneously reported earnings for an employee, Heartland took the lead with getting everything corrected with the IRS. When the forms were returned for a missing check mark, Heartland took care of refiling for me at no additional cost. The reporting that I get from Heartland is so easy to access and understand that I wish they could do more for me. **Official Response from Casey C.:** > Neal, thank you for taking the time to leave us such a great review! We're of course thrilled that you are enjoying the accuracy of our products and professionalism from our account reps. Glad we could help you out with the refiling process and getting you squared away. Thank you for being a loyal customer these past few years. We really do appreciate your business, and look forward to many more years together. ### 29. Immediate and helpful responses! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Auris Payroll?** I love that we have a personal representative that we can reach out to directly whenever there is an issue or question. **What do you dislike about Auris Payroll?** The original training session was rushed and left with a few questions afterwards, but that has all been remedied since. **What problems is Auris Payroll solving and how is that benefiting you?** With Heartland taxing care of the monthly/quarterly taxes, etc I do not have to worry. When a question came up for our 1st quarter taxes, they were able to research these immediately and come up with a finite answer for us. **Official Response from Casey C.:** > Thank you for the ⭐️⭐️⭐️⭐️⭐️, Jamie! If you have any other questions please let us know. ### 30. Heartland Payroll's service is spectacular! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Auris Payroll?** The speedy, courteous and extremely helpful service I receive from my payroll specialist, Nicole Arnold. **What do you dislike about Auris Payroll?** Not much to dislike: Everything works so very smoothly. **What problems is Auris Payroll solving and how is that benefiting you?** We are experiencing immediate turnaround on our payroll so that we can process it at our convenience. ### 31. Simple and easy with good customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2019 **What do you like best about Auris Payroll?** I like how easy the payroll processing function is with heartland. They also make it easy to update with holdings and deductions. They have a great customer support staff as well. **What do you dislike about Auris Payroll?** I dislike how difficult it can be to run reports. It is confusing and they do not provide good direction when you need to pull any kind of payroll or employee census reports. **Recommendations to others considering Auris Payroll:** Spend time during implementation to learn how run we census and payroll reports otherwise it can be quite confusing. **What problems is Auris Payroll solving and how is that benefiting you?** Payroll **Official Response from Casey C.:** > Thank you for the great feedback! ### 32. So happy we switched **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Auris Payroll?** We switched to Heartland because of its reputation for great customer service and we have not been disappointed. As a small company with limited bandwidth and experience with payroll, we needed a company to rely on not just to process payroll, but to answer our questions. **What do you dislike about Auris Payroll?** I am somewhat disappointed that I am now on my third payroll specialist in 2 years as I loved my first one. That said, I wasn't disappointed in my new ones' performance. I just wondered what was going on in regards to turnover at the company. **Recommendations to others considering Auris Payroll:** Definitely worth a demonstration if looking at different payroll systems **What problems is Auris Payroll solving and how is that benefiting you?** Heartland allows us to NOT spend time worrying about payroll. We have saved significant money by making this switch and have gotten access to a lot more information quickly on the interface than we did with our previous provider. **Official Response from Casey C.:** > Great to hear. Thank you! ### 33. Best Payroll Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Auris Payroll?** The customer service and pricing, they are not like the others I have used with automatic price increases every year. **What do you dislike about Auris Payroll?** There is nothing I don't like, the product is great. **What problems is Auris Payroll solving and how is that benefiting you?** Accurate payroll, hassle free! ### 34. Very, very positive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Auris Payroll?** When I have questions or concerns, Heartland is extremely helpful and knowledgeable. **What do you dislike about Auris Payroll?** I have not had any negative experiences so far. Prior payroll service we used was terrible so this is very refreshing! **Recommendations to others considering Auris Payroll:** Hiring the services of a payroll company is scary. You are entrusting them with all of your banking information, employee social security numbers, etc. You are also counting on them to file the state and federal payroll taxes properly. It's a big deal to choose a payroll service but I could not be happier with Heartland. I have already recommended Heartland Payroll to several other people! **What problems is Auris Payroll solving and how is that benefiting you?** We use Heartland for payroll processing only. It's very nice to have a payroll company that I feel confident in. They are very knowledgeable and very helpful. Whenever I have a question, they respond quickly. **Official Response from Casey C.:** > Thank you! ### 35. Had to Comment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Auris Payroll?** Our Payroll Specialist is extremely knowledgeable and professional. **What do you dislike about Auris Payroll?** Since Heartland bought out Payroll 1, the monthly cost has risen. **Recommendations to others considering Auris Payroll:** Our Payroll Specialist is extremely knowledgeable and professional. **What problems is Auris Payroll solving and how is that benefiting you?** Have no0t had an problems with Heartland Payroll. ### 36. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2019 **What do you like best about Auris Payroll?** They are efficient and they answer all questions they are qualified to answer. **What do you dislike about Auris Payroll?** Some times it is hard to get in touch with your worker. **Recommendations to others considering Auris Payroll:** Good company to work with **What problems is Auris Payroll solving and how is that benefiting you?** None ### 37. Making my job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Auris Payroll?** That when I'm traveling I can still log in and do the payroll where ever I am. I can send the reports to my boss when he is traveling and everything is so easy to do with the program. **What do you dislike about Auris Payroll?** I can't think of a single thing I dislike. they have a really great program. **Recommendations to others considering Auris Payroll:** It's a great, easy to use product. You will save time and frustration. **What problems is Auris Payroll solving and how is that benefiting you?** Payroll use to take me the entire day getting all the reports for a local payroll provider, then I would drive them over to them. On the day before payroll I would receive the checks and would have to double check to make sure there were no mistakes. Just the time saved so I can do other parts of my job is tremendous. **Official Response from Casey C.:** > Great feedback. Thank you for taking the time to share it with everyone! ### 38. Easy platform to navigate with great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Rose H. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Auris Payroll?** Not only is the site to enter payroll easy to navigate the customer service that is provided is top notch. Whether it is a simple question about the use of the site, challenges with entries or user error the support and response by Heartland Payroll Specialists are thorough and timely! **What do you dislike about Auris Payroll?** Downloading reports is sometimes a slow process, however that may be attributed to slower download speeds on our network more than a platform issue. **What problems is Auris Payroll solving and how is that benefiting you?** We use Heartland for payroll services the ease of the system is great. And the fixed expense is appreciated. **Official Response from Casey C.:** > Great to hear. Thank you for the review, Rose! ### 39. Personal Service at a reasonable cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Jay T. | MR, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Auris Payroll?** Having our own and same representative for each payroll. **What do you dislike about Auris Payroll?** All good! Great service. All good. All good. **What problems is Auris Payroll solving and how is that benefiting you?** The online reports are very helpful. ### 40. Excellent service and easy payroll! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Auris Payroll?** Easily my favorite part of Heartland is my representative and my payroll specialist! These 2 individuals have made the experience with Heartland Payroll a breeze! Beside this the program is so easy! It all boils down to entering the hours per employee and then writing a check. Cannot beat it! **What do you dislike about Auris Payroll?** I don't really dislike anything about Heartland Payroll. **What problems is Auris Payroll solving and how is that benefiting you?** When I took over running the office for a contractor everything had been done old school. I spent all my hours bookkeeping and any time spent on any other project just took too much time away from this necessary task. Heartland has allowed me to have a powerful payroll engine working for me which allows me to focus on other pressing matters. **Official Response from Casey C.:** > Thank you for the feedback on our incredible customer service! ### 41. payroll service rep communicate with client very well and solve the problem on time. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Auris Payroll?** response very quick. any question and request, as soon as I sent over, I got help and answer . **What do you dislike about Auris Payroll?** the Q and year report , if you can sent out reminder to pick up before the due day will be very good. **What problems is Auris Payroll solving and how is that benefiting you?** Since we got reminder on the payroll input day, make the work more organized. ### 42. Heartland Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Auris Payroll?** I have used Heartland Payroll for over 8 years. We are a very small business, but still feel that the value we get from HPS more that makes up for the cost. Our payroll specialist, Lauri Lacey, has been professional and responsive. If I have a question or send an email, it is immediately addressed. **What do you dislike about Auris Payroll?** We have not ever had occasion to consider doing payroll in-house or using another company. **What problems is Auris Payroll solving and how is that benefiting you?** Payroll processing and all taxes, forms and filing are done on time. **Official Response from Casey C.:** > Thank you, Lisa! ### 43. Simple to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Auris Payroll?** I love how simple it is to complete employee time entries, and process payrolls. **What do you dislike about Auris Payroll?** I dislike how difficult it is to generate reports with the exact information that you want. **Recommendations to others considering Auris Payroll:** Take the time to learn during implementation how to properly generate reports because it’s very confusing. **What problems is Auris Payroll solving and how is that benefiting you?** Payroll **Official Response from Casey C.:** > Glad to hear you are having such a positive experience with us. We'll pass along the feedback regarding generating reports. ### 44. Great customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about Auris Payroll?** They have good, experienced people to help answer questions. The online portal has everything needed to manage payroll. And the ability to print your own payroll checks is great. **What do you dislike about Auris Payroll?** Could use a bit more customization abilities for end user in the payroll entry table screen. **What problems is Auris Payroll solving and how is that benefiting you?** Nothing. ### 45. They have been amazing from day one. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Auris Payroll?** The first acct rep I had set up a spread sheet for me to price out various jobs. I have to be able to account for how much money each job is costing me for payroll. I have a commercial cleaning company and have several accounts that staff work every night.They developed the spread sheet and the monthly report so I can see monthly, quarterly, yearly my real costs for payroll per account. My previous payroll company didn't/wouldn't do that. **What do you dislike about Auris Payroll?** Haven't found anything yet. They are always open to talking about any challenges I may/may not have. **Recommendations to others considering Auris Payroll:** Heartland is a company I suggest all the time as a company that can solve problems for payroll, not create them. They have professional and knowledgeable staff that are capable to see a challenge and run with it until it's solved. **What problems is Auris Payroll solving and how is that benefiting you?** The biggest benefit was the report they customized for me so I can see how much I'm actually spending on the various cleaning accounts. That has been a major, major benefit and help. **Official Response from Casey C.:** > Thank you for recommending us to others! So glad we could help you with your spreadsheets. ### 46. Excellent service with a dedicated team to help with any problems. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2019 **What do you like best about Auris Payroll?** They accommodate any and all requests in a timely manner. **What do you dislike about Auris Payroll?** PTO system had some glitches that need to be corrected within the system **Recommendations to others considering Auris Payroll:** Great service and excellent support. **What problems is Auris Payroll solving and how is that benefiting you?** Simply and easy payroll processing from start to finish. Integration with quick books and job costing per employee per pay period. ### 47. EXCELLENT COMPANY **Rating:** 5.0/5.0 stars **Reviewed by:** RHONDA H. | HR DIRECTOR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2019 **What do you like best about Auris Payroll?** WHAT IS NOT TO LOVE ABOUT HEARTLAND. THEY ARE ALL TOP NOTCH PROFESSIONALS TO WORK WITH. I ESPECIALLY LOVE THE ENTHUSIASM THAT LEE ANN AND JOYCE PUT INTO THEIR WORK. IT MAKES IT A REAL PLEASURE TO DEAL WITH THESE REPS. **What do you dislike about Auris Payroll?** NOTHING/NOTHING/NOTHING/NOTHING X INFINITY **What problems is Auris Payroll solving and how is that benefiting you?** No problems with them at all. Having three stores to be responsible for, it saves me a lot of time having them do my payroll, be responsible for filing the taxes, etc. **Official Response from Casey C.:** > Thank you for the ⭐️⭐️⭐️⭐️⭐️Rhonda! ### 48. Efficient and Effective Payroll Services **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2019 **What do you like best about Auris Payroll?** I have been a client of Heartland for several years and everything is handled efficiently and effectively. I have had no issues whatsoever and appreciate having a dedicated payroll specialist to make sure everything is done correctly. **What do you dislike about Auris Payroll?** I have no complaints or dislikes at this time. **What problems is Auris Payroll solving and how is that benefiting you?** Payroll is done. Employees are paid on time, and taxes are all submitted and paid as required by law. I don't have to worry that I forgot something. **Official Response from Casey C.:** > Thank you, David! ### 49. Great customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Auris Payroll?** When I have an issue, they figure it out. **What do you dislike about Auris Payroll?** That I can no longer get through to anyone after 5pm **Recommendations to others considering Auris Payroll:** The only criticism I have is that I no longer have access to my older payroll information since you switched to a new payroll platform. I receive a lot of requests for employment verification and need to refer back to old records for that purpose, as well as payment history, which is now impossible to retrieve unless my specialist puts in a request for each and every inquiry. It is time consuming and inconvenient, as I work many nights/weekends, when your specialists are not available. **What problems is Auris Payroll solving and how is that benefiting you?** The tax withholdings is the biggest problem and benefit. **Official Response from Casey C.:** > Thank you for the positive review of our great customer service! ### 50. helpful and friendly staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2019 **What do you like best about Auris Payroll?** The ease of being able to contact my representative when I need to. Whether it is via phone or email she is always great about responding . **What do you dislike about Auris Payroll?** When my representative is sick and I have to work with a different person. Only because my accounts are a little confusing and my person is awesome. **What problems is Auris Payroll solving and how is that benefiting you?** I don't have any problems that are being solved by Heartland unless you include that I myself do not have to do payroll, I just have to produce the hours. **Official Response from Casey C.:** > Another ⭐️⭐️⭐️⭐️⭐️! Thank you! ## Auris Payroll Discussions - [Is there a way to add an Earning at the end of month payroll, every other payroll automatically?](https://www.g2.com/discussions/is-there-a-way-to-add-an-earning-at-the-end-of-month-payroll-every-other-payroll-automatically) - 1 comment, 1 upvote - [How can I get my employee set up to view her payroll details?](https://www.g2.com/discussions/how-can-i-get-my-employee-set-up-to-view-her-payroll-details) - 1 comment, 1 upvote - [View Auris Payroll pricing details and edition comparison](https://www.g2.com/products/auris-payroll/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+02%3A23%3A00+-0500&secure%5Bsession_id%5D=c968a0b0-0430-4198-8a9b-6c462e756a77&secure%5Btoken%5D=c796aefba3837ae79e6e624c6e14d7989d80f00a925e0f27534d1f966f3030b5&format=llm_user) ## Auris Payroll Integrations - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Auris Payroll Features **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Taxes** - Tax Calculation - Tax Filing **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability ## Top Auris Payroll Alternatives - [Gusto](https://www.g2.com/products/gusto/reviews) - 4.6/5.0 (12,043 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,663 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (6,046 reviews)