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# AT&T Contact Center vs Five9 Intelligent Cloud Contact Center Platform Comparison - What are their main differences?

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Pricing

**AT&T Contact Center**
No pricing available

**Five9 Intelligent Cloud Contact Center Platform**

**$119.00** Other Per Month · Digital 

**$159.00** Other Per Month · Core

**Custom Quote Available** Other Per Month · Premium

**Custom Quote Available** Other Per Month · Optimum

**Custom Quote Available** Other Per Month · Ultimate

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**Pricing Insights**
from reviews

Perceived Cost

**AT&T Contact Center**
$$$$$

**Five9 Intelligent Cloud Contact Center Platform**
$$$$$

Average Discount

**AT&T Contact Center**
Not enough reviews yet

**Five9 Intelligent Cloud Contact Center Platform**
8%

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**AT&T Contact Center** 6 months
Based on 100 responses

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

Return on Investment

**AT&T Contact Center** 6 months
Based on 100 responses

**Five9 Intelligent Cloud Contact Center Platform** 6 months
Based on 100 responses

 ![AT&T Contact Center](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b89727990ab27843072e188b96a9f81c/at-t-contact-center.jpeg "AT&T Contact Center")

 ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")

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**Pros & Cons**
from reviews

**AT&T Contact Center**
Not enough data

**Five9 Intelligent Cloud Contact Center Platform**

Ease of Use (131)

Customer Support (89)

Call Issues (46)

Complexity (35)

Integrations

**AT&T Contact Center**
Not enough data

**Five9 Intelligent Cloud Contact Center Platform**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e67730f6fd1d33f327ed0027bdcd7897/aline-aline.png "Product Avatar Image")

Aline

](https://www.g2.com/products/aline-aline/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fd4f6dac0f9dd81cafda5fab4b3d83c4/amplifai.jpg "Product Avatar Image")

AmplifAI

](https://www.g2.com/products/amplifai/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd804ef20e15e6afc01c5980a8dcf607/assembled-wfm.png "Product Avatar Image")

Assembled WFM

](https://www.g2.com/products/assembled-wfm/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4b28e3cdd2631bee0e36ddcf3ebd77c3/bigcommerce.png "Product Avatar Image")

BigCommerce

](https://www.g2.com/products/bigcommerce/reviews)[
View all
](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/integrations)

Screenshots

**AT&T Contact Center**
No screenshot available

**Five9 Intelligent Cloud Contact Center Platform**
 ![Five9 Intelligent Cloud Contact Center Platform screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/155916/1---Five9-Intelligent-CX-Platform.png)

**Ratings**
from reviews

Meets Requirements

**AT&T Contact Center**

**8.5** /10

Based on 14 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.4** /10

Based on 532 responses

Ease of Use

**AT&T Contact Center**

**8.1** /10

Based on 14 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.5** /10

Based on 542 responses

Ease of Setup

**AT&T Contact Center**

**8.3** /10

Based on 8 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 398 responses

Ease of Admin

**AT&T Contact Center**

**8.5** /10

Based on 8 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.1** /10

Based on 337 responses

Quality of Support

**AT&T Contact Center**

**7.6** /10

Based on 14 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.3** /10

Based on 513 responses

Has the product been a good partner in doing business?

**AT&T Contact Center**

**7.7** /10

Based on 8 responses

**Five9 Intelligent Cloud Contact Center Platform**

**8.6** /10

Based on 336 responses

Product Direction (% positive)

**AT&T Contact Center**

**6.7** /10

Based on 14 responses

**Five9 Intelligent Cloud Contact Center Platform**

**7.5** /10

Based on 517 responses

**Features**
ratings from reviews

Auto Dialer

Not enough data

**7.2** /10

Based on 166 responses

Contact Center Quality Assurance

Not enough data

**8.1** /10

Based on 63 responses

Contact Center

Not enough data

**8.1** /10

Based on 361 responses

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Call Compliance

Not enough data

**8.6** /10

Based on 73 responses

ServiceNow Store Apps

Not enough data

**9.6** /10

Based on 8 responses

Contact Center Workforce

Not enough data

**8.1** /10

Based on 62 responses

Call Center Infrastructure (CCI)

Not enough data

**8.0** /10

Based on 131 responses

Customer Service Automation

Not enough data

**8.0** /10

Based on 31 responses

Live Chat

Not enough data

**7.6** /10

Based on 72 responses

Speech Analytics

Not enough data

**5.3** /10

Based on 6 responses

Outbound Call Tracking

Not enough data

**8.4** /10

Based on 12 responses

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
33.3%

Mid-Market(51-1000 emp.)
26.7%

Enterprise(\> 1000 emp.)
40.0%

Small-Business(50 or fewer emp.)
33.3%

Mid-Market(51-1000 emp.)
26.7%

Enterprise(\> 1000 emp.)
40.0%

Small-Business(50 or fewer emp.)
23.3%

Mid-Market(51-1000 emp.)
57.7%

Enterprise(\> 1000 emp.)
19.1%

Small-Business(50 or fewer emp.)
23.3%

Mid-Market(51-1000 emp.)
57.7%

Enterprise(\> 1000 emp.)
19.1%

**Reviewers' Industry**

[![AT&T Contact Center](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b89727990ab27843072e188b96a9f81c/at-t-contact-center.jpeg "AT&T Contact Center")](https://www.g2.com/products/at-t-contact-center/reviews)
AT&T Contact Center

Translation and Localization
6.7%

Telecommunications
6.7%

Retail
6.7%

Real Estate
6.7%

Printing
6.7%

Other
66.7%

[![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform")](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
Five9 Intelligent Cloud Contact Center Platform

Consumer Services
8.9%

Financial Services
8.1%

Insurance
7.6%

Information Technology and Services
5.9%

Hospital & Health Care
5.4%

Other
64.1%

Alternatives

**AT&T Contact Center Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![Lumen Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/8aa7fe6d0cf15dc8f91fdad5bfd978f1/lumen-contact-center.svg "Lumen Contact Center")

[
CenturyLink
](/products/lumen-contact-center/reviews)

**Five9 Intelligent Cloud Contact Center Platform Alternatives**

 ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX")

[
Genesys Cloud CX
](/products/genesys-cloud-cx/reviews)

 ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk")

[
Talkdesk
](/products/talkdesk/reviews)

 ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center")

[
8x8 Contact Center
](/products/8x8-contact-center/reviews)

 ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone")

[
NiCE CXone
](/products/nice-cxone/reviews)

## AT&T vs Five9 Intelligent Cloud... FAQs

Generated using AI

Last updated: November 14, 2026

### What is the difference between AT&T vs Five9 Intelligent Cloud...?

Five9 Intelligent Cloud... leads AT&T in overall G2 rating and ease of use, while AT&T scores higher for setup and administration.

| Dimension | [AT&T](https://www.g2.com/products/at-t-contact-center/reviews) | [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 3.6/5 (10+ reviews) | 4.2/5 (600+ reviews) |
| Largest Segment | — | Mid-Market |
| Ease of Setup | 8.3 | 8.1 |
| Quality of Support | 7.6 | 8.3 |
| Top Reviewer-Cited Strength | Easy to use and reliable, as described in reviews | Ease of use, cited in 100+ reviews |

### What are the best alternatives to AT&T and Five9 Intelligent Cloud...?

Genesys Cloud CX, Talkdesk, and NiCE CXone are the top three G2-ranked alternatives to AT&T and Five9 Intelligent Cloud....

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [AT&T](https://www.g2.com/products/at-t-contact-center/reviews) | 3.6/5 (10+ reviews) | — | — | Reviewers describe it as easy to use and reliable. |
| [Five9 Intelligent Cloud...](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.2/5 (600+ reviews) | Mid-Market | Recent reviewers describe the cost as reasonable, while others say it could be lower. | Ease of use, cited in 100+ reviews |
| [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5 (1.5k+ reviews) | Mid-Market | — | — |
| [Talkdesk](https://www.g2.com/products/talkdesk/reviews) | 4.4/5 (2.6k+ reviews) | Mid-Market | — | — |
| [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1.7k+ reviews) | Mid-Market | — | — |

### Which Call Center Infrastructure (CCI) features should I prioritize when comparing AT&T and Five9 Intelligent Cloud...?

Prioritize ease of use, setup and administration, support, and omnichannel reporting when evaluating AT&T and Five9 Intelligent Cloud....

- **Ease of use:** Five9 scores 8.5 versus AT&T’s 8.1; ease of use is cited in 100+ Five9 reviews.
- **Setup and administration:** AT&T leads Ease of Setup, 8.3 to 8.1, and Ease of Admin, 8.5 to 8.1.
- **Support:** Five9 scores 8.3 versus AT&T’s 7.6 for Quality of Support; Customer Support is cited in 80+ Five9 reviews.
- **Omnichannel operations and reporting:** Recent Five9 reviewers describe managing calls, chat, email, and SMS in one platform, with agent monitoring and reporting. Reviewers also flag reporting complexity and gaps in chat reporting.

### What are the pros and cons of AT&T vs Five9 Intelligent Cloud...?

AT&T’s headline strengths are ease of use, reliability, and helpful support; Five9 Intelligent Cloud... stands out for configurable omnichannel operations, integrations, and reporting visibility.

- **AT&T strengths:** Reviewers describe the platform as easy to use, reliable, and inexpensive, and praise responsive, knowledgeable assistance.
- **AT&T trade-offs:** Recent reviews describe repetitive chatbot replies and a need for more customization for advanced queries.
- **Five9 Intelligent Cloud... strengths:** Ease of use is cited in 100+ reviews, Customer Support in 80+ reviews, and integrations in 50+ reviews. Recent reviewers praise centralized calls and digital channels, configurable routing, and agent visibility.
- **Five9 Intelligent Cloud... trade-offs:** Call Issues are cited in 40+ reviews and Technical Issues in 30+ reviews. Recent reviewers also note occasional connection or audio problems, complex administration, and reporting that can be difficult to navigate.

### Is AT&T or Five9 Intelligent Cloud... better for small businesses?

Five9 Intelligent Cloud... is the better-supported small-business fit in the available segment data, with Mid-Market as its largest reviewer segment; AT&T has no stated largest segment.

- **AT&T:** No largest company-size segment is stated. Reviewers describe it as inexpensive, easy to use, and suitable for basic interactions.
- **Five9 Intelligent Cloud...:** Mid-Market is its largest reviewer segment. Recent reviewers describe a straightforward user experience and report that the platform can support lean operations, while also noting configuration complexity.

### Which Call Center Infrastructure (CCI) platform has better integrations?

Five9 Intelligent Cloud... has the stronger integration signal, with 50+ reviews citing integrations and recent reviewers describing connections to Salesforce, Okta, and Balto.

- **AT&T:** Reviewers describe integration with different devices and environments, but no named integration tools are cited.
- **Five9 Intelligent Cloud...:** Integrations are cited in 50+ reviews. Recent reviewers describe Salesforce integration for click-to-dial and call logging, Okta SCIM provisioning, and use with Balto.

### How do AT&T and Five9 Intelligent Cloud... compare on customer support?

Five9 Intelligent Cloud... leads AT&T on Quality of Support, scoring 8.3 versus 7.6, a 0.7-point advantage.

- **AT&T:** Reviewers praise knowledgeable, responsive representatives and quick issue resolution; others describe long waits and difficulty reaching the right support group.
- **Five9 Intelligent Cloud...:** Reviewers frequently praise responsive technical account managers and knowledgeable support. Customer Support is cited in 80+ reviews, while Poor Customer Support is cited in 30+ reviews.

### Which is easier to implement, AT&T or Five9 Intelligent Cloud...?

AT&T has a slight Ease of Setup lead over Five9 Intelligent Cloud..., scoring 8.3 versus 8.1, below the 0.4-point threshold for a material difference.

- **AT&T:** Reviewers describe setup as easy to explain to new users and report setup scores of 7.0 in multiple reviews.
- **Five9 Intelligent Cloud...:** Reviewers describe fast, straightforward deployments, including one launch within four weeks, while others report difficult implementations and complex configuration. Ease of Admin scores 8.5 for AT&T and 8.1 for Five9.

### Which product has better Reports?

Reports is the most frequently mentioned feature across AT&T and Five9 Intelligent Cloud....

- **AT&T:** Ease of Admin scores 8.5 and Ease of Use scores 8.1. Reviewers describe access to account and billing history, but do not cite contact-center reporting capabilities.
- **Five9 Intelligent Cloud...:** Recent reviewers praise call-volume, agent-performance, and operational reporting, including scheduled reports and supervisor dashboards. Others describe confusing report navigation, limited chat reporting, and a need for more customizable dashboards. Ease of Admin scores 8.1 and Ease of Use scores 8.5.